Thank you for taking the time to complete this review. We take all feedback very seriously, whether it is negative or positive. I'm disappointed to see that you felt that we were the worst company you have ever dealt with, though I can assure you that such experiences are not the norm, I understand that this is little consolation in your situation.

At Springbok, we're proud of our service standards – we get few negative reviews (less than 5%, with over 500 positive reviews on this site alone), and we won the gold award for customer service in both 2013 and 2014. However, your feedback tells me that we still have work to do if we want to achieve our aim of always being number one for service in an industry that too often ignores client satisfaction. Again, my sincere apologies for your feelings of disappointment. I will address your concerns here, though we have already done so outside this public forum.

With regard to how the company works, we present two options for all clients to consider. Based on the information I have, I can see that you opted for the estate agency route. I'm disappointed that you felt misled - we try to make both our options as clear as possible so that all our clients can pick their preferred route. We are now in the process of creating a checklist in-house which every client will sign when they are sure they have understood how we work.

I have also looked into the problems you experienced when contacting us. Your property was allocated to James and he did leave the company, but I do note from my records that the longest period you went without speaking to us was 14 days. Our internal standards for all negotiators mean that they must speak to every vendor at the very least every 14 days. Again, this is something we are looking into, as we don't want any individual to feel they have to raise this as an issue.

I can also assure you that our main priority when any house comes to market with us is to get it sold. As a company we work on a no sale, no fee basis and we would in no way benefit from not trying to sell your property. We are currently selling about 200 properties a month, with half of those sales agreed within 30 days.

I am sorry that you felt the need to write this review. If you wish to discuss this matter further, please contact us at [email protected]. Warm regards from all the team and Springbok Properties.