100% lettings valuation accuracy
67% lettings fee satisfaction
Sep 20,2011
Sep 20,2011
9
people found
this helpful
this helpful
Keylets are an absoloute joke! Would under no circumstances would I ever rent a house that had anything to do with them again!
On moving in of course they where great! Take your money fine, then when they have to come out and do an inspection with you for the inventory they do not show.
Throughout the rental period we had a number of problems which key-lets advised us to deal with our landlord, which was fine, and when we gave our notice which had been a short assured tenancy we where then told that we did not hand in our notice to them, they no longer had anything to do with our house so we wrote to the landlord who then advised us we hd to give 2 months notice which we where not aware of but did as they wanted. On moving out we where to hand in the keys to the office we picked them up, and wait 2 weeks to hear how we go our deposit back. Over 2 weeks later we called Keylets who said call your landlord so wecalled our landlord who said he had handed all responsiblity to Key-Lets for this. Argh! When we called Keylets again they admitted nobody had inspected the house and they where holding the deposit until this had happened! When finally we where to get our deposit back they then told us that the grill was missing from the oven, there never was one and was not in the inventory and proceded to charge £92 for a grill. and £120 for carpet cleaning, which we where not made away of our how they felt that was needed and ontop of that a admin fee was charged! And then not put into our bank as they didnt have the details so upon phoning them again we eventually got it back. Thats when we thought thank goodness this ordeal is over, or not, last month we recieved a bill from our local council requesting a council tax bill for 4 months after we have moved out. We phoned to let them know that we had moved out of this address and they said that the letting agent had to let them know this as they had wrote a letter to explain that we had been there until this date, we are still awaiting an outcome of this. The letting agents we are now with are incredible and so organised unlike this bunch of people who think they know how to run a letting agency!!!
On moving in of course they where great! Take your money fine, then when they have to come out and do an inspection with you for the inventory they do not show.
Throughout the rental period we had a number of problems which key-lets advised us to deal with our landlord, which was fine, and when we gave our notice which had been a short assured tenancy we where then told that we did not hand in our notice to them, they no longer had anything to do with our house so we wrote to the landlord who then advised us we hd to give 2 months notice which we where not aware of but did as they wanted. On moving out we where to hand in the keys to the office we picked them up, and wait 2 weeks to hear how we go our deposit back. Over 2 weeks later we called Keylets who said call your landlord so wecalled our landlord who said he had handed all responsiblity to Key-Lets for this. Argh! When we called Keylets again they admitted nobody had inspected the house and they where holding the deposit until this had happened! When finally we where to get our deposit back they then told us that the grill was missing from the oven, there never was one and was not in the inventory and proceded to charge £92 for a grill. and £120 for carpet cleaning, which we where not made away of our how they felt that was needed and ontop of that a admin fee was charged! And then not put into our bank as they didnt have the details so upon phoning them again we eventually got it back. Thats when we thought thank goodness this ordeal is over, or not, last month we recieved a bill from our local council requesting a council tax bill for 4 months after we have moved out. We phoned to let them know that we had moved out of this address and they said that the letting agent had to let them know this as they had wrote a letter to explain that we had been there until this date, we are still awaiting an outcome of this. The letting agents we are now with are incredible and so organised unlike this bunch of people who think they know how to run a letting agency!!!
What agent could do to change your mind?
Been totally differentAttached Filesnbsp;
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Latest Reviews
22nd Dec 2020
reviewed by 'Dan Nichol'
15th Jan 2019
reviewed by 'tenant222'
30th Apr 2017
reviewed by 'Keylets'
20th Sep 2011
reviewed by 'Tenant12'
Opening Hours
Address
Key-Lets
12 Parkhouse Street
Ayr
South Ayrshire
KA7 2HH
01292 289289
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 22,2020
Dec 22,2020
0
people found
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Key-Lets are exceptional…..in a good sense. This is not an exaggeration or a figure of speech. It is a fact. The Team led by Tim and Debbie are exceptional. Here is why.
As a landlord, I have enjoyed their utmost attention and benefitted from ...
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Jan 15,2019
Jan 15,2019
0
people found
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No calls back when requested, sheriff officers at your door for a notice to quit although all rent is up to date and no payments ever missed instead of a simple phone call to advise the landlord wants the property back. Items breaking down in ...
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Comment on agent fees
bad
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Aug 11, 2020
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We have no idea who you are or if you have ever been a tenant of Key-Lets. There is no maintenance report on our management system of a dishwasher likely to cause electricution. Sheriff officers are used very rarely, and then to serve notice on tenants where normal communication is likely to be rejected. Again we cannot link your claims to a tenant in these circumstances. ...
Apr 30,2017
Apr 30,2017
0
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I would recommend Keylets to all Landlords and Tenants. I have had a business relationship with them for many years and have always found them to be very professional, helpful and efficient....
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Jan 26,2017
Jan 26,2017
0
people found
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Moving internationally is not easy. With Key-Lets my questions were answered quickly and thoroughly even if those questions required them to make international calls. After working with this company I simply chose a home they offered, over others I'd managed to find myself; in large ...
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Sep 20,2011
Sep 20,2011
9
people found
this helpful
this helpful
Keylets are an absoloute joke! Would under no circumstances would I ever rent a house that had anything to do with them again!
On moving in of course they where great! Take your money fine, then when they have to come out and do an ...
read full review
read full review
What agent could do to change your mind?
Been totally differentAttached Filesnbsp;
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Oct 13, 2011
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Im with them at the moment but as a landlord.I get them impression from them when i call them for info etc.
Then reading this from a previous tenant worries me a bit.
who are you renting from now? ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Then reading this from a previous tenant worries me a bit.
who are you renting from now?