100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Sep 19,2011
Sep 19,2011
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Below is a letter of thanks to another agent in the York area.
If I could submit a no-star rating, I would have as I cannot see why Churchills deserve one star.
Anyway, I reproduce the whole letter below as it demonstrates that there is an alternative - rather than simply giving a bad review. I will leave the reader to decide which option to take when deciding to use Churchills or another agency.
Kathryn ------
Linley and Simpson
23 Micklegate
York
YO1 6JH
CC: Leanne ------ (via email), Linley and Simpson, York Office
CC: Churchill's estate agents: York City Centre office
Dear Kathryn,
I wanted to write and express my gratitude for the excellent level of service which I received as a Linley and Simpson customer.
To qualify my feedback, I would like to highlight my experiences prior to my introduction to Linley and Simpson.
In 2007 I made the decision to put the house I owned in York on the rental market. To facilitate this I employed Churchill's estate agents to find new tenants. Not only did they take an unnecessarily long time to find tenants; the tenants that they did find were quite simply awful. Toward the end of my relationship with them, and somewhat put out my constant requests for updates (I was losing money on the property at the time and was frustrated that things were not moving forward), I got the distinct impression that they were not at all concerned with the quality of service or the quality of tenants they provided me. Furthermore, and what infuriated me more than anything was that there seemed to be no adequate way to raise a complaint. Although they knew I was most unhappy with their services, they offered nothing to compensate me for their ineptitude - I even spoke to one of the family partners who did nothing to help. The service I experienced from them still implores me to tell friends looking to purchase/rent property in the York area of my awful experience with them.
In 2008, when the house was again vacant I did some research into a new agent to let and manage my property. Linley and Simpson were recommended by a friend for whom you also manage a property in York. Coupled with my own research, I could see that the pricing structure and services provided seemed to meet my expectation. Within a month of the house going onto the lettings market, tenants were found. These tenants have been excellent. They looked after the property well (even did some DIY improvements), left the house very clean and in an excellent condition.
However, what impresses me most about Linley and Simpson is communication. Every time I can recall there being a query about the property the mater has been dealt with very quickly. I also had quite a bit done, all of which was arranged by your agents: gas and electricity inspections, an environmental survey, electrical repair work, work to rectify a damp problem, plumbing works and more. Throughout the whole lettings period, I felt that you cared about my property, and provided advice appropriate to my situation. Furthermore, between the end of the tenancy in December 2010 and the sale of the property in June (at a time during which Linley and Simpson were receiving no income from me), you were more than helpful. When I needed to provide paperwork detailing the works that had been carried out, scanned copies of documents were sent through immediately. Not once did I have to chase a reply. For this, I would like to draw special attention to Leanne ---- who was simply excellent. In her, you have a valuable asset of your business and I trust you will look after her and reward her accordingly.
If there was one thing about Linley and Simpson which disappointed me it was the fact that I could not transact the sale of my property through you. Although I now live in London, I still know many people up in York (I spent 7 years there) and if you ever move into the sales space I'm sure the number of Linley and Simpson recommendations I make will increase.
I am sending a copy of this letter to Churchill's estate agents in York for two reasons. Firstly it allows Linley and Simpson to see the contrast in my experiences and that you have a competitive advantage over your one of your rivals. Secondly, I have never written to Churchill's. I feel that the above demonstrates that I'm still angry with them and that they have no excuse for their behavior given that others in the same field can provide a far superior service. Linley and Simpsons definitely restored my faith in the lettings agencies. Keep up the excellent work.
If anyone would like to discuss anything contained in this letter, I'd be more than happy for you to contact me.
Dr. Paul ------
If I could submit a no-star rating, I would have as I cannot see why Churchills deserve one star.
Anyway, I reproduce the whole letter below as it demonstrates that there is an alternative - rather than simply giving a bad review. I will leave the reader to decide which option to take when deciding to use Churchills or another agency.
Kathryn ------
Linley and Simpson
23 Micklegate
York
YO1 6JH
CC: Leanne ------ (via email), Linley and Simpson, York Office
CC: Churchill's estate agents: York City Centre office
Dear Kathryn,
I wanted to write and express my gratitude for the excellent level of service which I received as a Linley and Simpson customer.
To qualify my feedback, I would like to highlight my experiences prior to my introduction to Linley and Simpson.
In 2007 I made the decision to put the house I owned in York on the rental market. To facilitate this I employed Churchill's estate agents to find new tenants. Not only did they take an unnecessarily long time to find tenants; the tenants that they did find were quite simply awful. Toward the end of my relationship with them, and somewhat put out my constant requests for updates (I was losing money on the property at the time and was frustrated that things were not moving forward), I got the distinct impression that they were not at all concerned with the quality of service or the quality of tenants they provided me. Furthermore, and what infuriated me more than anything was that there seemed to be no adequate way to raise a complaint. Although they knew I was most unhappy with their services, they offered nothing to compensate me for their ineptitude - I even spoke to one of the family partners who did nothing to help. The service I experienced from them still implores me to tell friends looking to purchase/rent property in the York area of my awful experience with them.
In 2008, when the house was again vacant I did some research into a new agent to let and manage my property. Linley and Simpson were recommended by a friend for whom you also manage a property in York. Coupled with my own research, I could see that the pricing structure and services provided seemed to meet my expectation. Within a month of the house going onto the lettings market, tenants were found. These tenants have been excellent. They looked after the property well (even did some DIY improvements), left the house very clean and in an excellent condition.
However, what impresses me most about Linley and Simpson is communication. Every time I can recall there being a query about the property the mater has been dealt with very quickly. I also had quite a bit done, all of which was arranged by your agents: gas and electricity inspections, an environmental survey, electrical repair work, work to rectify a damp problem, plumbing works and more. Throughout the whole lettings period, I felt that you cared about my property, and provided advice appropriate to my situation. Furthermore, between the end of the tenancy in December 2010 and the sale of the property in June (at a time during which Linley and Simpson were receiving no income from me), you were more than helpful. When I needed to provide paperwork detailing the works that had been carried out, scanned copies of documents were sent through immediately. Not once did I have to chase a reply. For this, I would like to draw special attention to Leanne ---- who was simply excellent. In her, you have a valuable asset of your business and I trust you will look after her and reward her accordingly.
If there was one thing about Linley and Simpson which disappointed me it was the fact that I could not transact the sale of my property through you. Although I now live in London, I still know many people up in York (I spent 7 years there) and if you ever move into the sales space I'm sure the number of Linley and Simpson recommendations I make will increase.
I am sending a copy of this letter to Churchill's estate agents in York for two reasons. Firstly it allows Linley and Simpson to see the contrast in my experiences and that you have a competitive advantage over your one of your rivals. Secondly, I have never written to Churchill's. I feel that the above demonstrates that I'm still angry with them and that they have no excuse for their behavior given that others in the same field can provide a far superior service. Linley and Simpsons definitely restored my faith in the lettings agencies. Keep up the excellent work.
If anyone would like to discuss anything contained in this letter, I'd be more than happy for you to contact me.
Dr. Paul ------
What agent could do to change your mind?
Nothing - as per above feedback, I spoke with one of the family partners who did NOTHING to help me.Attached Filesnbsp;
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30th Aug 2023
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27th Jun 2021
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Opening Hours
Address
Churchills Estate Agents (York)
2 GillygateCity Centre
York
North Yorkshire
YO30 7EQ
01904 646622
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £187,500 | £317,500 |
| Lettings | 100% | 75% | £450 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 1 | 8 | 8 | 3 | 0 | 5 | 2 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 30,2023
Aug 30,2023
0
people found
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I would like to say a big thank you to STUART, the agent at Churchill's agency in Gillygate during the process of renting our house in Foxwood last month. He was very kind and understanding all the time even when things got delayed and we ...
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Apr 25,2023
Apr 25,2023
1
people found
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this helpful
Absolutely terrible experience working with *** as a buyer. She lied for the seller, misrepresenting key facts and features about the property. We lost over two months in time due to her not making sure the seller actually had a solicitor in place or even verifying ...
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Jul 23,2022
Jul 23,2022
4
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this helpful
Appallingly integrity, transparency and honesty.
Paula lied for the seller and when it transpired that the people who selling the house were lying about enquiries and about work which was to be carried out as part of the sale, no support was given by the ...
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Feb 08,2022
Feb 08,2022
2
people found
this helpful
this helpful
The worst agency I met in my live. I strongly recommend don't rent any property with them, specially as a tenant. They don't want to arrange any damage and then when you leave the property they want you pay the cleaning.
I have been living ...
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Jun 27,2021
Jun 27,2021
0
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Ashley, who is Head of Residential Lettings, is an absolute asset to Churchills. He quickly responds to any queries in a professional, clear and friendly manner. It is evident he enjoys his work and keeps fully up to date with the letting situation in York ...
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May 11,2021
May 11,2021
0
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Stuart has looked after the letting of my flat with diligence and professionalism. He has kept me fully informed when work needs doing with my previous tenants and has worked extremely hard to find new tenants and arrange for the work to be done in ...
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Dec 14,2020
Dec 14,2020
2
people found
this helpful
this helpful
Very unprofessional experience. We've recently sold our house and are looking for a 6 month rental until Covid has settled so that we can travel to view properties. We informed them we'd pay the full 6 months upfront as well as the deposit. We were told that ...
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Mar 16,2020
Mar 16,2020
0
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this helpful
I have just purchased a flat, through Churchills Estate Agents York.
I found them to be really helpful, they took time to explain the process to me, and did everything possible to push things along quickly.
A personal Thank you to Paula from the Gillygate ...
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Jun 11,2019
Jun 11,2019
0
people found
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The overall process with the letting process has been very straight forward and stress free.
All staff have been friendly and helpful.
Connor was very polite and pleasant on the desk in the office...
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Comment on agent fees
No fees, so good
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May 07,2019
May 07,2019
1
people found
this helpful
this helpful
Ignore emails and repairs issues.Requested repairs on number of occasions, pointed out the problem, they just ignore it.On check out they won't return the deposit and try to
charge for the repairs issues they ignored!Useless, avoid!Don't rent from them!...
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Apr 27,2019
Apr 27,2019
0
people found
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I would just like to thank Sarah in the lettings department of Churchill's Estate Agents for the excellent work she did for us when checking the tenants out of our apartment.
I can highly recommend her, she is not only very good at her job ...
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Comment on agent fees
quite good
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Apr 04,2019
Apr 04,2019
0
people found
this helpful
this helpful
Callum provided an excellent service enabling me to move into a rented property promptly and meeting the timescales linked to my own house sale completion, very supportive and responsive throughout. Would highly recommend....
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Comment on agent fees
Fees are very reasonable and explained clearly upfront
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Jan 07,2019
Jan 07,2019
0
people found
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Sarah took over the letting of a house which had been let by Churchills for many years. She soon became familiar with all the details regarding the house. She was highly efficient and dealt with maintenance and other matters very speedily. Nothing was too much ...
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Comment on agent fees
Reasonable fees - a percentage of the month's rental.
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Dec 21,2018
Dec 21,2018
0
people found
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I can not recommend Churchill's Lettings department enough! My husband and I have just bought our first buy to let and they made the whole experience easy for us. They found a tenant before we had even completed on the house sale so he moved ...
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Comment on agent fees
Good
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Dec 11,2018
Dec 11,2018
1
people found
this helpful
this helpful
Was made to jump through hoops to submit an application for a tenancy, and then when this had been done we were told the landlord had already accepted an application. Time wasters!...
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Apr 30,2018
Apr 30,2018
1
people found
this helpful
this helpful
Staff were very welcoming and postitive.There new there properties well and there very quick to get you moved to the new place. If anyone is wanting to move i recomend this place. The person who helped me was called tom and he was really ...
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Comment on agent fees
Very reasonable price and fees.
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Mar 19,2018
Mar 19,2018
1
people found
this helpful
this helpful
A friendly team that solves house-related problems fast and can be done a significant communication between landlord and tenant....
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Comment on agent fees
They have the best letting service in York and Agent's fee is an adequate price
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Mar 19, 2018
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Many thanks for your feedback. it has been a pleasure working with you. ...
Oct 26,2017
Oct 26,2017
0
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Nathan was punctual, important as we travelled from Scarborough, professional and personable! We were efficiently shown around a couple of houses and our queries answered informatively. Nathan took great pride in being as helpful as he could creating an excellent impression of the service offered ...
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Oct 20,2017
Oct 20,2017
0
people found
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Our agent was very helpful , always in contact whenever we had questions and worked around both of our work sceduals keeping in touch either by email or phone and when one of the houses we were looking at fell through he quickly found us a ...
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Oct 20,2017
Oct 20,2017
0
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I would like to thank Thomas for making the whole process as smooth as possible for us. Me and my partner found a lovely apartment that we are now renting thanks to Tom.
He showed us around the flat and from the viewing and throughout ...
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Comment on agent fees
Very fair priced fee
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Jul 06,2017
Jul 06,2017
0
people found
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Awful in every way. The fact we have rented with them for a very long time obviously means nothing. Furthermore, there are multiple outstanding maintenence issues (some caused by the contractors they sent). Avoid....
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Comment on agent fees
Average
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Sep 20, 2017
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(1)
I am not sure which property you are currently renting through us. You can contact me directly if you have a complaint at [email protected] and I will try to look into the matter further for you ...
May 04,2017
May 04,2017
0
people found
this helpful
this helpful
I am very happy with the level of service I received when buying my house. I viewed a number of properties with Jake before finding my dream house. Amelia contacted me regularly with updates on progress. Would recommend Churchills to anyone buying in York...
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Comment on agent fees
N/A Buyer only
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May 04,2017
May 04,2017
1
people found
this helpful
this helpful
Extremely professional Letting Agency who made my life so much easier.
Customer service and efficiency was to the greatest standard.
I have recommended two friends and family to use their services with the upmost confidence....
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Comment on agent fees
All agent fees were fair
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May 03,2017
May 03,2017
0
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Worst experience for a first time tenant. No communication. I had people show up in my flat for a viewing with no warning while I was sleeping and then never told I had a. Ew landlord until it came time for renewal.
At the end ...
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May 05, 2017
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I'm sorry you feel you have had a lack of communication, but I would note we have recorded notes of both phone messages and emails to advise of the few viewings we had on the apartment. You were advised in writing of the new landlord and advised the new landlord was managing the flat herself, indeed you changed the payments into the new landlords account at the end of 2016. As we did not manage the flat your dealings towards the end of the tenancy were directly with the landlord. I can understan ...
Feb 14,2017
Feb 14,2017
0
people found
this helpful
this helpful
From the day that Kevin valued the property to completion the service has been outstanding. The property was owned by my mum and sadly she died before completion. At all times Churchills have b even understanding and efficient particularly Paula who has been my main ...
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Comment on agent fees
Competitive with others
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Feb 03,2017
Feb 03,2017
0
people found
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Having recently exchanged on a house purchase through Churchills estate agents i am writing to say how impressed i have been with their integrity, communication, administration and friendly service. I have had several moves over the years and this has been the most professional i ...
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Comment on agent fees
n/a
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Jul 26,2016
Jul 26,2016
1
people found
this helpful
this helpful
Avoid at all costs I am a tenant ( not by choice they took over the management ) We have had them turn up for inspections unannounced, We have had letters stating a date and they haven't turned up !! We have had their handy man turn up ...
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N/A
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Aug 25, 2016
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Always very disappointing when we hear one of our tenants is not happy. As an ARLA member we strive to provide a high level of service for both landlords and tenants. We always notify before attending visits or sending a tradesman for repairs. I'm not sure which property you are at, but I wonder whether we need an update of your contact details from the ones we have received from your previous agent. Please emails these to our lettings team at [email protected] ...
Jul 08,2016
Jul 08,2016
0
people found
this helpful
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We put an offer on a property 10 days ago that was accepted. We received written confirmation and they even informed our solicitor of this; well I say they did, they have them the wrong figure! They were informed that our house had just gone on ...
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Comment on agent fees
No idea, but I wouldn't pay them a penny as a vendor if I knew how bad they were.
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Jul 10, 2016
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we are disappointed with your comments. We keep file notes of each telephone conversation. On making your offer you advised you did not have to sell your house. Having seen your property go up for sale we spoke to you in two occasions. Eventually asking you to confirm in writing you did not need to sell your house to proceed. You advised you wanted 'a few weeks' to try and sell your house. The vendors decision was to remarket the home and you were advised accordingly. The owner has never been ad ...
Aug 28,2015
Aug 28,2015
0
people found
this helpful
this helpful
We would like to thank you for your professionalism and discretion throughout the rental process.
You were approachable and reachable at all times and acted swiftly and correctly.
We will certainly consider using your letting services again in the near future.
With our very best ...
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Aug 04,2015
Aug 04,2015
0
people found
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Recently sold a house through Churchills and cant rate them highly enough, Very competitive fee for a very comprehensive service. Abbi in particular was great to deal with, always dealt with my queries promptly and professionally and I always felt she really was working hard ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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