Forrest Property Services
Harmanswater Bracknell, Bracknell, RG12
1.9/5, 29 reviews
24% recommended
0% lettings valuation accuracy
46% lettings fee satisfaction
www.moneypenny.com

“OMG, this estate agent doesn't even deserve 1 star. Not only ......”

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Sep 05,2008
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By: 'disgusted08'
Sep 05,2008
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OMG, this estate agent doesn't even deserve 1 star. Not only was the property NOT secure when we moved in (we couldn't lock back door, and the front door could be pushed open) they did nothing about it for nearly a week. They had been constantly rude, calling us names, for example, when we we're planning to leave and rent elsewhere, they called us 'council estate, housing benefit tenants'. This was completely un called for, and they are not proffessional in any way! They don't know what they're doing, and obviously dont know how to communicate without being rude/nasty.

We waited 4 months for the return of our deposit, and only got it back because we claimed through the DPS. They are now saying they're taking us to court for the 60.00 check out fee, but we are not paying as they made me (38 weeks pregnant at the time) stand outside and wait for 2 hours and didn't show, so why should we pay??!

I hope everyone takes note of the comments and AVOIDS THEM! They are the worst, most rude and unproffessional company I have ever come accross!!!!!!
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By: srbm
Nov 07, 2008
Thank goodness the DPS now exists and that tenant's deposits are protected from the actions of unscrupulous landlords/letting agencies which seem to think the money is theirs to keep from the moment they get it.
By: 2sides2astory
Sep 11, 2008
Chris and Laura have fraudulently obtained thier deposit back from the DPS and are now being taken to court - No one was left standing in the rain anywhere! If you don't want to abide by the terms and conditions of your contract then don't sign and move into the property. After being threatened by the mother in law from hell and disrepected by our tenants we were more than happy for our 'nightmare' tenants to leave to find new pleasant tenants to deal with. Unfortunately you can't please all people all of the time. We deal with over 300 properties and sometimes we have to say no!

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Latest Reviews

View all Reviews 29
18th Jul 2024
reviewed by 'Jane'
“The company is amaizing with an excellent service. Thumbs up to the staff, very cooperative. They made everything easy for ......”
19th Jun 2023
reviewed by 'Lesley court'
“Terrible service provided to those renting. Had to be reminded of their legal obligations in order to do work required. ......”
11th Apr 2023
reviewed by 'Mug'
“Lazy lazy lazy people! Asked the decorator to let me in to see a flat in Lakeside, Finchampstead because she ......”
24th Feb 2021
reviewed by 'Chris'
“Avoid at all costs.They lied to the lettings company about sending us through documentation and didn't respond to any ......”
16th Jan 2020
reviewed by 'mia'
“i rented a one bedroom flat from them, they was helpful for the first 3 months then when I gave them ......”
21st Nov 2019
reviewed by 'Nigel'
“A nightmare to deal with.. Have not responded to 5 e-mails, 3 telephone requests (to Sunni / Gintare) and one ansaphone message. Urgent ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Forrest Property Services
12 The Square
Bracknell
Berkshire
RG12 9LP
01344 868634, 01183 778172

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 46% £675 £1,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 7 18 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“The company is amaizing with an excellent ser......”

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Jul 18,2024
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Gintare
By: 'Jane'
Jul 18,2024
0 people found
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The company is amaizing with an excellent service. Thumbs up to the staff, very cooperative. They made everything easy for me. I recommend them 100% and I am a happy tenant. Jane...
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“Terrible service provided to those renting. H......”

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Jun 19,2023
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Maura
By: 'Lesley court'
Jun 19,2023
0 people found
this helpful
Terrible service provided to those renting. Had to be reminded of their legal obligations in order to do work required. Also took 8 months to repay my deposit as they could not provide receipts for the deductions made suggested....
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“Lazy lazy lazy staff...”

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Apr 11,2023
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By: 'Mug'
Apr 11,2023
0 people found
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Lazy lazy lazy people! Asked the decorator to let me in to see a flat in Lakeside, Finchampstead because she had already been out once today showing other viewers! Unbelievably disrespectful customer service! Left to wander on my own trying to avoid painting paraphernalia, and ...
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“Avoid at all costs....”

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Feb 24,2021
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By: 'Chris'
Feb 24,2021
0 people found
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Avoid at all costs. They lied to the lettings company about sending us through documentation and didn't respond to any calls, voicemails or emails we left with them. Lazy and unprofessional to say the least....
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“stay away from this comany!...”

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Jan 16,2020
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By: 'mia'
Jan 16,2020
0 people found
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i rented a one bedroom flat from them, they was helpful for the first 3 months then when I gave them the notice to say I was leaving they turned. rude unhelpful even ignored my email and phone calls. I had no tv areal for 2 months ...
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“A nightmare to deal with.. Have not responde......”

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Nov 21,2019
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Gintare
By: 'Nigel'
Nov 21,2019
1 people found
this helpful
A nightmare to deal with.. Have not responded to 5 e-mails, 3 telephone requests (to Sunni / Gintare) and one ansaphone message. Urgent property administration/management problems merely ignored! Lodged complaint with Trading Standards. I doubt it, but do hope that these cowboys will be shut down....
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“Excellent...”

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Feb 21,2019
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Gintare
By: 'Veronika'
Feb 21,2019
0 people found
this helpful
Don't really understand all the negative feedback. We rented from Forrest for 7 years and all I can do is praise them. They were the only agency that were able to move us in within 3 days. No matter what happened / if something broke or we had ...
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“Helpful and Professional...”

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Jan 24,2019
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Maura
By: 'Jackie'
Jan 24,2019
0 people found
this helpful
My husband and I were struggling to find a suitable property to rent in the area, Forrest have been more hands on than others and we have been their tenants for 2 years. Very responsive and professional....
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Comment on agent fees
Good
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“Tenant...”

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Dec 13,2018
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By: 'Tenant'
Dec 13,2018
0 people found
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I have rented with Forrest Property Services for 5 years and all the time their services have been very professional. Any issues that we have had have been resolved very quick. Office and maintenance staff very friendly and helpfull....
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Comment on agent fees
Less expensive than the other agents
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“Towncentre...”

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Nov 08,2018
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Sunny
By: 'ReadingMatt1'
Nov 08,2018
0 people found
this helpful
I live in a nice flat really close to town centre now thanks to these guys, I don't agree with some of the other reviews at all, I really wanted a same day viewing because I know there would have been lots of interest in ...
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Comment on agent fees
They're average
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“I am really shocked these guys are still in business ......”

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Feb 21,2017
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By: 'Katie'
Feb 21,2017
2 people found
this helpful
I am really shocked these guys are still in business and have not been shut down - they stole my deposit off of me when i rented a property in hart road, reading in 2006. At the time i was really unwell and because they were ...
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“Dreadful!!! The worst letting agency I have ever dealt with! ......”

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Jan 09,2017
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Maura
By: 'CurrentTenant'
Jan 09,2017
2 people found
this helpful
Dreadful!!! The worst letting agency I have ever dealt with! Disrespectful and completely unhelpful staff, they don't like to reply to emails nor answer the phone. They don't do their job on time or at all. I had to chase them number of times whenever ...
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Comment on agent fees
Rip off, too high. Admin fee of £500 which you pay for nothing and £150 for each renewal.
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“AWFUL just blooming awful.... The 'manageress?' dresses like she ......”

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Oct 23,2016
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By: 'dumbfounded'
Oct 23,2016
1 people found
this helpful
AWFUL just blooming awful.... The 'manageress?' dresses like she is about to go clubbing except she can't be bothered to brush her hair.. Warning bells a plenty. Dreadful attitude shouting and screaming at me because I pointed out a law to them. Told me ...
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Comment on agent fees
No idea
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“Both agents where very rude and didn't nothing to help ......”

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Apr 23,2015
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By: 'Not'
Apr 23,2015
1 people found
this helpful
Both agents where very rude and didn't nothing to help at all. They made everything as difficult as they could and talked to you as if you were nothing. They are patronising and the most ill mannered people I have ever come across...
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“The worst agents I have ever dealt with. Extremely rude ......”

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Apr 19,2015
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By: 'An'
Apr 19,2015
1 people found
this helpful
The worst agents I have ever dealt with. Extremely rude and unproffesional. I highly recommend avoiding them. They did their upmost to scheme as much money out of us as possible but were unbelievably reluctant to stick to their half of the contract when giving ...
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“AVOID THIS COMPANY AT ALL COSTS, fees are extortionate, attitude ......”

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Nov 10,2014
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By: 'willnotbebullied'
Nov 10,2014
0 people found
this helpful
AVOID THIS COMPANY AT ALL COSTS, fees are extortionate, attitude is patronising and condescending. They certainly cannot compose letters as only reply by emails and do not abide by Netiquette. THEY DO NOT USE THE ADR as recommended by the DPS and if they don't ...
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What agent could do to change your mind?
Problems are as stated. Perhaps being professional and knowing the law might help, as well as being polite and courteous. Changing their attitudes and business conduct and ethics.
Attached Filesnbsp;
Comment on agent fees
They will harass one party in a tenancy to get their fees. As I was new to renting I was not really aware of how steep these were. I have now been advised otherwise, but too late.
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“Shockingly bad, just awful. Terribly rude, obnoxious and threatening staff. ......”

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Jul 26,2014
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By: 'Mr'
Jul 26,2014
0 people found
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Shockingly bad, just awful. Terribly rude, obnoxious and threatening staff. Blatant lies about the property and safety issues. Often refused to speak on the telephone saying they were too busy. Did not reply to my emails. Did not stick to appointment times or visit when ...
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“PATHETIC.Woman who alnswered the phone & calls herself the manager ......”

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Mar 07,2014
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By: 'art'
Mar 07,2014
0 people found
this helpful
PATHETIC. Woman who alnswered the phone & calls herself the manager is so RUDEEE.... english is definitely not her first language which is ok but I guess she left all her mannerisms in her native country !...
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What agent could do to change your mind?
get a new person to answer the phone !
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“I have never had to deal with such an unprofessional, ......”

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Oct 28,2011
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By: 'JOKERS'
Oct 28,2011
1 people found
this helpful
I have never had to deal with such an unprofessional, shoddy agency such as Forrest before. Everything is unorganised from their "broom cupboard" of an office to the way they try and deal with you on the phone if god forbid you ever have a ...
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“After I booked my appointment I did a thing where ......”

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Jan 06,2011
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By: 'Perekimi'
Jan 06,2011
0 people found
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After I booked my appointment I did a thing where I viewed 2 of the accommodations that I liked and the woman was quite nice and one was already furnished, not too sure about the other one though. I moved in in October 2010 and Everything is ...
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By: previous tenant
Nov 15, 2011
View all comments (1)
Wait and see what happend when you move out!!! ...

“All they know how to do is threaten you with ......”

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Jun 29,2010
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By: 'rippedofftenantandfedup'
Jun 29,2010
0 people found
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All they know how to do is threaten you with legal action all the time. Every comment I have read here testifies to that. If you are a landlord, read these comments, your tenants will be mistreated! If you are a prospective tenant, don't pay ...
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By: Nozza
Feb 23, 2011
View all comments (2)
I feel for you - I am now experiencing very similar problems. I'm wondering if you might be able to help me - we have no idea what to do and are currently looking at legal action. We're wondering if we might be in the same property where you had your bad experience and we are looking to have an informal chat/email with anyone that might be able to back us up! Wish we had read your review before it got this far!! ...

“Rip off rip off rip off!!!!!! That's all I have ......”

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Jan 22,2009
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By: 'NOYB'
Jan 22,2009
0 people found
this helpful
Rip off rip off rip off!!!!!! That's all I have to say. They rip you off when you no longer are their tenants. AVOID AVOID AVOID. A one star rating is too good for them, can there be negative stars? Because they can wait for ...
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“I have rented 3 properties through these guys over the last 5 ......”

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Oct 01,2008
Minithumbup
By: 'Happyaslarry'
Oct 01,2008
0 people found
this helpful
I have rented 3 properties through these guys over the last 5 years and the are awsome. They are proffessional, friendly and flexible. I guess I never had any bad dealings with them because I treated them with respect and they treated me with respect in return. ...
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By: previous tenant
Nov 15, 2011
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That correct- I move out and they send me letter to pay more then 2000 pound for stuppid things. Im going to fight now with them ...

“OMG, this estate agent doesn't even deserve 1 star. Not only ......”

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Sep 05,2008
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By: 'disgusted08'
Sep 05,2008
0 people found
this helpful
OMG, this estate agent doesn't even deserve 1 star. Not only was the property NOT secure when we moved in (we couldn't lock back door, and the front door could be pushed open) they did nothing about it for nearly a week. They had been constantly ...
read full review
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By: srbm
Nov 07, 2008
View all comments (2)
Thank goodness the DPS now exists and that tenant's deposits are protected from the actions of unscrupulous landlords/letting agencies which seem to think the money is theirs to keep from the moment they get it. ...

“Terrible from staff to ownership....”

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Sep 05,2008
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By: 'Deanbacmore'
Sep 05,2008
0 people found
this helpful
Terrible from staff to ownership....
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“This small, not well known company is more than happy ......”

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Jul 13,2008
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By: 'Shockedclient'
Jul 13,2008
2 people found
this helpful
This small, not well known company is more than happy to offer good customer relations on the phone but as soon as you pay them any money this soon changes to a dreadful attitude of not caring or respecting you, we've been treated like dirt ...
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“Forrest Property Services offer an extremely poor level of service. ......”

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Mar 04,2008
Minithumbdown
By: 'casper'
Mar 04,2008
1 people found
this helpful
Forrest Property Services offer an extremely poor level of service. I used to be a tenant with them and had problems regarding the maintainance of the property (none was done). There were also problems with bills, they also sent out letters which they claimed to ...
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By: Caspar
Nov 07, 2008
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The deposit was held by yourselves and not DPS as tenancy agreement started before this existed. Try to be professional by getting your facts right... ...

“I agree with Saumagne, it would appear I was also ......”

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Feb 19,2008
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By: 'srbm'
Feb 19,2008
0 people found
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I agree with Saumagne, it would appear I was also a tenant at the same address as the problems discussed seem all too familar. I would avoid them like the plague. They are the most unscrupulous letting agency I know of. I moved out 4 months ...
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By: srbm
Nov 07, 2008
View all comments (2)
I did not refuse to pay, you refused to return my deposit. You were taken to court and you were ordered by the judge to return of part of the deposit and you sent me a cheque. I do not think you can call this "losing my case". I did feel harassed and threatened by Becky - you now say you are taking legal advice. Its this yet another threat? When will it end? Many tenants in the building were unhappy with your treatment and lack of building maintenance. Reading Council are fully aware of how you ...

“Even one star is far too generous for these thugs.......”

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Nov 02,2007
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By: 'Saumagne'
Nov 02,2007
0 people found
this helpful
Even one star is far too generous for these thugs. Despite advertising that Forrest Property Services rent out luxury apartments at reasonable prices, and while on the surface the flats do look decent, it doesn't take long to figure out you've been had. Mushrooms, rising ...
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By: Saumagne
Jun 09, 2008
View all comments (2)
To 2sides2astory, You ask why we stayed in that building for one year and ten months? Simple. The deposit protection scheme. Finally some protection for tenants. The scheme was introduced while we resided in your property. To avoid the nightmare we'd heard from others, we thought it best to renew our lease in order to ensure our protection. Of course that didn't protect us from the multitude of other hellish issues we endured; but you did ask... ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Forrest Property Services, Bracknell RG12 9LP



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