Dear Tom,

Thank you for your review.

As in most cases every story has two sides, the first property you offered on was remarketed due to the vendor instructing us to do so. The original buyers had issues with their mortgage and he asked us to increase the sale price due to the market conditions. The vendor does have the right to do this if he wants to, we simply advise our clients on the current demand, remember we are employed to achieve the best price we can for our client. The vendor decided to exchange with the previous buyer (once they sorted out their mortgage issues) at a lower level as he felt it was the right thing to do and he was apologetic that it did not work out for you and did offer to refund your survey fee? I have been trying to contact you to discuss this but you have not responded?
You withdrew from the second property due to an issue that the vendor had due to a legal dispute, this was not our fault as we were not aware of any issues the vendor had at the time.
The third property obviously you purchased our sales progression pushed the sale through as best as they could and to date we have never received a complaint from you, only a few reviews which you have posted.
You are obviously upset with what has happened and we are truly sorry you feel that way, I was hoping that you would take my calls so I could help you to get your costs back for the first purchase which the vendor offered at the time.

Regards

Neil Ewen