0% lettings valuation accuracy
99% lettings fee satisfaction
Feb 11,2015
Feb 11,2015
4
people found
this helpful
this helpful
They were a great company on signing a contract, but when we arrived for check in the property was not left in a clean state - although they did try and rectify this while we left our belongings on the front lawn. We have been tenants for 5 1/2 years with out many problems with the property however in October 2014 a slow leak from the loft resulted in the ceiling above our bathroom collapsing! Leaders sent a contractor for a quote but dispite our requests for the leak to be fixed or the whole to be covered nothing was done to the property for 6 weeks which they believe is acceptable......so tenants beware!!!
We decided to leave and even then when they say a Calendars months notice they mean until the end of the following month, and even then we were sent a letter to leave the property by noon 12 days before we finished paying rent!!! Head office were no help either as I asked them if this was right and they never replied till after we left saying again they had done nothing wrong.
Finally on leaving the property they try and sting you there as well with charging you for marks and with 5 1/2 year tenancy nothing on the final inventory went as wear and tear everything they can find wrong is taken out of your deposit such as £30 per mark on carpet even though on starting with the company the carpets were only said to be in acceptable condition and I had them professionally cleaned.
As for feedback I notice they only quote positive comments on their website i have asked where I can leave my feedback but this has been dismissed too!
We decided to leave and even then when they say a Calendars months notice they mean until the end of the following month, and even then we were sent a letter to leave the property by noon 12 days before we finished paying rent!!! Head office were no help either as I asked them if this was right and they never replied till after we left saying again they had done nothing wrong.
Finally on leaving the property they try and sting you there as well with charging you for marks and with 5 1/2 year tenancy nothing on the final inventory went as wear and tear everything they can find wrong is taken out of your deposit such as £30 per mark on carpet even though on starting with the company the carpets were only said to be in acceptable condition and I had them professionally cleaned.
As for feedback I notice they only quote positive comments on their website i have asked where I can leave my feedback but this has been dismissed too!
What agent could do to change your mind?
Lack of communication, even in the six weeks I was waiting for the ceiling to be fixed it was us chasing leaders to chase it up. Also they just say anything to you like "it will be fixed on Monday" which I heard several times during our wait! And they lie themselves out of everything!Attached Filesnbsp;
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Latest Reviews
11th Feb 2015
reviewed by 'Karen'
9th Feb 2013
reviewed by 'Michael'
14th Jan 2013
reviewed by 'D'
4th Dec 2012
reviewed by 'NEIL'
28th Nov 2012
reviewed by 'Wendy'
Opening Hours
Address
Leaders
Exchange Square, 27 Jewry Street
Winchester
Hampshire
SO23 8RY
01962 867415
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £850 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 6 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SO21
SO22
SO23
SO24
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 11,2015
Feb 11,2015
4
people found
this helpful
this helpful
They were a great company on signing a contract, but when we arrived for check in the property was not left in a clean state - although they did try and rectify this while we left our belongings on the front lawn. We have been ...
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read full review
What agent could do to change your mind?
Lack of communication, even in the six weeks I was waiting for the ceiling to be fixed it was us chasing leaders to chase it up. Also they just say anything to you like "it will be fixed on Monday" which I heard several times during our wait! And they lie themselves out of everything!Attached Filesnbsp;
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Feb 09,2013
Feb 09,2013
0
people found
this helpful
this helpful
Both Jenny and Mary have been more then helpful with any and all enquireies that I have made, I recntly moved and have never used leaders before and thanks to both Jenny and Mary I would deffinately make leaders my first choice. I was on ...
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Jan 14,2013
Jan 14,2013
0
people found
this helpful
this helpful
We have moved from Australia to live in England. The staff at Leaders have been wonderful in all the assistance given and very smooth transition through the paperwork leading to me being able to pick up the keys within hours of touching down in the ...
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Dec 12,2012
Dec 12,2012
0
people found
this helpful
this helpful
Both Jenny and Mary were incredibly helpful throughout the entire process.
In particular Jenny kept us updated with progress from our first viewing of the property to the moment of collecting the keys. We had no issues whatsoever and having rented from other agents in ...
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Dec 04,2012
Dec 04,2012
0
people found
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First contacted Leaders for advice before I had bought a property. They are always happy to offer advice on the suitability and rental valuations of properties I was looking at. I have now used them for all 3 of my buy to lets. They seem to ...
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Nov 28,2012
Nov 28,2012
0
people found
this helpful
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This branch lets properties for my company on a finders fee only.
The staff are always helpful and knowledgeable regarding the status of each of our properties.
They keep me updated at all times.
All in all, I am very happy with ther service they ...
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Nov 22,2012
Nov 22,2012
0
people found
this helpful
this helpful
I have had an excellent experience with Jenny and the rest of the team are very help. I would recommend the Winchgester branch....
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Nov 21,2012
Nov 21,2012
0
people found
this helpful
this helpful
We used Leaders' tenant finding service recently, having used them several times before.
They quickly found suitable tenants at the rent they advised us, and dealt with all the usual checks and paperwork.
the whole transaction proceeded smoothly and without fuss, and I would reccommend ...
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Nov 21,2012
Nov 21,2012
0
people found
this helpful
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We used Leaders for our most recent tenancy agreement and to date they have provided excellent service. They were particularly helpful in preparing the agreement and assisting with the set up of our utlilities.
So far, the property management experience has also been good and ...
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Nov 13,2012
Nov 13,2012
0
people found
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I have good customer service so far before and during the tenancy agreement was prepared and signed. Jenny was helpful and informative especially I tried to understand clauses on the agreement. Have not experienced the service after the key handling stage, so can't comment much, ...
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Sep 13,2012
Sep 13,2012
1
people found
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this helpful
Have used Leaders (and before that LD Propert) for several years and they have always been hard working, reliable and trustworthy agents....
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Sep 12,2012
Sep 12,2012
1
people found
this helpful
this helpful
I recently let a property for the first time and Leaders were very helpful at every stage. Their service was friendly and professional throughout and I got the impression that they genuinely wanted to help, without any 'snootiness' I had experienced with some other local ...
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Jan 26,2012
Jan 26,2012
6
people found
this helpful
this helpful
I can substantiate my rating with my personal experience because I have been dealing with Leaders in Winchester since 2006. I have also been a tenant from time to time and my daughters are also tenants so I have a very thorough understand of the accommodation ...
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Aug 06,2011
Aug 06,2011
12
people found
this helpful
this helpful
Stay away from Leaders!! They are very, very unprofessional, It was a horrible nightmare to live in an apartment managed by Leaders. After signing the Tenancy Agreement, the quality of customer service was below all standards and the quality of property management was really, really ...
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What agent could do to change your mind?
They should improve they customer service, respect their customers and finally, their activities are characterised by unprofessionalism. It seems that the challenges are not only managerial but there is a lack of knowledge needed from a Lettings AgencyAttached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in Winchester 
