“The most awful agency I've ever had the misfortune of ......”
1 Star Review
Feb 10,2015
By:
'Skint!'
Feb 10,2015
Branch: London, 2 Devonshire Square
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: SE8
Branch: London, 2 Devonshire Square
Lettings (as a Tenant)
Rent PCM: £700
Postcode: SE8
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The most awful agency I've ever had the misfortune of dealing with. Terrible staff - rude, offensive and unprofessional. Individuals there have very limited knowledge of the properties they have on their books, or any of the rooms they're letting.
They clearly don't train their staff but that's no excuse for how unprofessional they are - you'd think the individuals there would have pride in the way they work. Esme in particular is very rude and unpleasant.
At the end of my tenancy I didn't have keys to my property because Urban Share had taken them, and yet they were still charging me rent, whilst screening my calls.
Questionable accounting, and they try to squeeze every last penny out of you on check out. Check your contract 100000 times before agreeing to anything.
I just wish I'd read the reviews beforehand. I've rented for years and always been fine, I'm a tolerant person but this agency might as well not exist for all the good they're achieving.
AVOID AT ALL COSTS!
What agent could do to change your mind?
Train their staff! Clearly a culture there of unhappiness and unprofessionalism that needs to be sorted.
Also allow tenants to meet the other tenants before moving in, if requested.
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