0% lettings valuation accuracy
82% lettings fee satisfaction
Feb 10,2015
Feb 10,2015
2
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Overall I had few problems while a tenant of Ascent Lettings. The main positives were that Rob Neal, the head guy, was very professional. The flat was lightly furnished, and when I asked for a few extra furnishings it was no problem. He also organised for a minor problem to be sorted very quickly and efficiently.
On the negative side, the office administrator, Katie Bourne, I found quite rude and dismissive. Particularly when it comes to inspections, maintenance and showing to subsequent prospective tenants, they do not so much ask you for permission to enter the property, as tell you in no uncertain terms when they will be entering the property, and it's up to you to object. This, to me, shows a lack of respect for the tenant's right to privacy, and an assumption on their part that they can enter whenever they choose, as long as they send out the minimum notice.
Now I am more than reasonable and can appreciate that, due to the management of so many properties, work has to take place over a set number of days. However, the wording of their 'notice': 'the work will take place on Wed x/x/14... You are not required to be present' gives the impression that they would rather you were absent, and that you have no choice in the matter. They need to realise that by law it is the tenants who dictate when visits to their property take place, and that they must request permission, not assume it. This the biggest area they need to improve if they are to become a better company.
Personally I explicitly requested not to have anyone in my property in my absence. Ascent Lettings completely disregarded this and even when given a large range of options of days and times I was available (I work part-time), they still suited themselves and arrived at a time when I would be at work, resulting in my having to change a shift.
I would also add that this problem was mainly experienced with Katie, the administrator, and not Rob, who seemed more reasonable and flexible.
Lastly, they took a long time to return my deposit despite having no issues at checkout, and only did so when threatened with the relevant legislation. Very inconvenient.
I understand that some people may not have a problem with landlords/workers in their property while they are absent, and if that is the case, Ascent Lettings does everything else quite professionally, so may be a good choice. If you value your privacy highly, however, I do not recommend renting from them.
On the negative side, the office administrator, Katie Bourne, I found quite rude and dismissive. Particularly when it comes to inspections, maintenance and showing to subsequent prospective tenants, they do not so much ask you for permission to enter the property, as tell you in no uncertain terms when they will be entering the property, and it's up to you to object. This, to me, shows a lack of respect for the tenant's right to privacy, and an assumption on their part that they can enter whenever they choose, as long as they send out the minimum notice.
Now I am more than reasonable and can appreciate that, due to the management of so many properties, work has to take place over a set number of days. However, the wording of their 'notice': 'the work will take place on Wed x/x/14... You are not required to be present' gives the impression that they would rather you were absent, and that you have no choice in the matter. They need to realise that by law it is the tenants who dictate when visits to their property take place, and that they must request permission, not assume it. This the biggest area they need to improve if they are to become a better company.
Personally I explicitly requested not to have anyone in my property in my absence. Ascent Lettings completely disregarded this and even when given a large range of options of days and times I was available (I work part-time), they still suited themselves and arrived at a time when I would be at work, resulting in my having to change a shift.
I would also add that this problem was mainly experienced with Katie, the administrator, and not Rob, who seemed more reasonable and flexible.
Lastly, they took a long time to return my deposit despite having no issues at checkout, and only did so when threatened with the relevant legislation. Very inconvenient.
I understand that some people may not have a problem with landlords/workers in their property while they are absent, and if that is the case, Ascent Lettings does everything else quite professionally, so may be a good choice. If you value your privacy highly, however, I do not recommend renting from them.
What agent could do to change your mind?
If they requested to enter my property on a certain date, rather than dictating to me when they would enter and leaving it to me to object, I would have reviewed very positively. However, the constant disregard for tenants' privacy was stressful and inconvenient and as it stands I would not rent with them again.Attached Filesnbsp;
Comment on agent fees
Normal agent fees, about market rate.
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Latest Reviews
27th Aug 2020
reviewed by 'Andreas'
29th Jul 2020
reviewed by 'Kathryn'
22nd Jul 2020
reviewed by 'sara'
20th Jul 2020
reviewed by 'Mr'
Opening Hours
Address
Ascent Lettings
Abbeydale Hall, Abbeydale Road
South Dore,Sheffield
South Yorkshire
S17 3LJ
0114 262 1662
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 82% | £445 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 31 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- S17
- S8
- S11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 29,2021
Mar 29,2021
1
people found
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Needing a short-term rent, 3 Montgomery Court met most of mine and my partner's requirements, despite the property we viewed not being the same one pictured in the listing. The condition of the property on moving in was substandard considering the "Premium properties, direct" slogan on ...
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Sep 25,2020
Sep 25,2020
0
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Great communication from the agent that handled my application and queries. Quick replies and felt very looked after. Would definitely recommend to other renters....
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Sep 29, 2020
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Thank you for your comments Shayna, I hope you have settled into your new home. ...
Aug 27,2020
Aug 27,2020
0
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Very professional and well organised. Had a very positive experience and would highly recommend! No deduction off the deposit for normal wear and tear...
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Aug 28, 2020
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Thank you for your comments Andreas and for taking such great care of our property. Wishing you happiness in your new home. ...
Jul 29,2020
Jul 29,2020
0
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Ascent Lettings were good landlords. Always prompt in responding to emails and with anything that needed sorting in the flat.
The application process was straight forward and carried out efficiently. The process of leaving the flat was tricky due to COVID-19 restrictions so things took ...
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Jul 22,2020
Jul 22,2020
1
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Very impressed by the flat and easy to deal with all staff at Ascent. High standard of service across all areas....
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Jul 22, 2020
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Hi Sara, thanks for the review and looking after our property. Hope you have settled into your new home. ...
Jul 20,2020
Jul 20,2020
1
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My wife and I looked all around for somewhere to rent a short term home, amongst others we visited Ascent Agents lettings at Abbeydale Hall and found them friendly courteous and proffesional.
Our first contact was with Melissa Aspinall, who runs the office. Melissa was ...
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Jul 16,2020
Jul 16,2020
1
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this helpful
Ascent Lettings in the delightful setting of Abbeydale Hall.
When we recently took an apartment here in Abbeydale Hall, the Ascent Lettings staff were all extremely helpful, considerate and efficient whenever we spoke with them. The flats are well appointed and well maintained and there ...
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Jul 15,2020
Jul 15,2020
1
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Great location and well managed. Attended to any issues raised promptly. Mix of property types. The one I had had beautiful high ceilings and large rooms. Very bright and airy with a good aspect....
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Jul 15, 2020
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Hi David, thanks for the review and hope you have settled into your new property. ...
Jul 13,2020
Jul 13,2020
1
people found
this helpful
this helpful
Lived at Abbeydale Hall for 6 months. Had a great experience with Ascent Lettings. Easy to get moved in, quick and helpful response when we had any queries and easy quick checkout and return of deposit....
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Jul 22, 2020
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Thanks very much for the review and pleased you enjoyed your time here. Appreciate you returning the apartment in great condition and hope you settle well into your new property. ...
Jul 12,2020
Jul 12,2020
2
people found
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this helpful
My wife and I moved into a flat at Abbeydale hall in November 2018 and moved out in January 2020. This was probably the worse rental experience I’ve had in my life and I’ve rented a lot of flats and houses. First of all, for ...
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Jul 15, 2020
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Dear Ed
We are quite disappointed to read this review as during your tenancy we felt we tried our best to accommodate your needs. We must point out that the property was a purpose built first floor apartment and viewed by yourself before the tenancy started and too our knowledge never suffered from damp. We do try to be a reasonable and responsible landlord and we would welcome a call to try and resolve matters as we prefer to end tenancies on a positive note. ...
May 28,2020
May 28,2020
7
people found
this helpful
this helpful
Terrible management. Very rude and unprofessional manager (RN). Don't waste your time and money with them. All the agencies around are more professional and act in your best interest. I was gonna give my full review but I found out just checking their unprofessional comments ...
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Jul 15, 2020
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Dear Johnny
We again point out that we have no record of you ever renting from us, as we have previous stated in our reply of 31 Oct 19. If you would like to email us directly with the address of the property you rented we would be more than happy to discuss any concerns. [email protected] ...
Jan 10,2020
Jan 10,2020
0
people found
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We rented an apartment at 35 Abbeydale Hall Sheffield late 2019 between house moves.
Robert, Melissa and staff of Ascent Lettings very professional and helpful. The apartment was presented well.
I would recommend Ascent Lettings and would stay in the future....
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Jan 13, 2020
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We appreciate you taking the time to leave this review. We are glad that you enjoyed your time with us at Abbeydale Hall. As you found, we pride ourselves on the high standards of all our properties alongside the professionalism and friendliness of staff.
We hope that you moved successfully into your new home and would happily welcome you back to rent any of our properties in the future.
Regards, Ascent Lettings ...
Dec 27,2019
Dec 27,2019
0
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this helpful
We rented a flat at 31 Abbeydale Hall , Sheffield in August 2019 and found Rob Neal of Ascent Lettings very professional, friendly and helpful. The flat was very nice and clean and we left it as we found it and received all of our deposit back.
I ...
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Dec 22,2019
Dec 22,2019
0
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My experience of renting from Ascent was been a positive one throughout. From my initial enquiry and agreeing the rental, during the tenancy period, and through the leaving process I have met with nothing but friendly, professional, efficient and courteous service from Rob and all ...
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Jan 10, 2020
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David,
Thank you for taking the time to leave this review, it is greatly appreciated. At Ascent Lettings, we make all efforts to try and accommodate our tenants and ensure that their time with us is an experience they have found professional, stress free and efficient. We would happily welcome you back to any of our properties in the future. ...
Nov 08,2019
Nov 08,2019
1
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this helpful
My husband and I have lived in a two bed flat managed by Ascent Lettings for the last 6 years, which probably says a lot in itself. The administrative/move-in process was smooth and I have always found Rob and Melissa to be very responsive to ...
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Jan 10, 2020
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Erica,
Thank you very much for your kind words, they are greatly appreciated. We endeavour to keep our properties to a high standard and as you have noted we make all efforts to ensure that any wear & tear or damage is fixed within a timely manor. Our priority is ensuring that our tenants are happy during their time renting from us, as such any maintenance problems are resolved as soon as possible, and all efforts are made to ensure that we are prompt in responding to any issues. We are happy ...
Oct 19,2019
Oct 19,2019
5
people found
this helpful
this helpful
WARNING, AVOID ASCENT LETTINGS. I had the worst experience with ascent lettings. I was very uncomfortable living there. The attitude *l is another level, this dude doesn't care about you, has no respect whatsoever and he only cares about the money. At the end of ...
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Oct 31, 2019
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With all our rental properties a security deposit is taken at the beginning of the tenancy, this is used to cover any damages or rent arrears.
Prior to tenants moving into a property we instruct a third party to attend and complete an initial inventory, at the end of the tenancy a further inventory is completed by the same company. This process makes us aware of any new damage and helps us to confirm that all items provided as part of the tenancy, including furniture and appliances, have not b ...
Oct 17,2019
Oct 17,2019
0
people found
this helpful
this helpful
WARNING, AVOID ASCENT LETTINGS. I had the worst experience with ascent lettings. I was very uncomfortable living there. The attitude OF Rob Neal is another level, this dude doesn't care about you, has no respect whatsoever and he only cares about the money. At the ...
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Oct 07,2019
Oct 07,2019
2
people found
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From start to finish my time at Abbeydale Hall was horrendous and couldn’t wait to leave. I had to pay 6 months in advance so i felt that they had there money so did not care about any of the problems I was experiencing. I ...
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Oct 31, 2019
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Abbeydale Hall is gated development in a highly desirable location, unlike many apartments in Sheffield, it has spacious grounds and gardens, which we pride ourselves on keeping well maintained. Our apartments are kept to a high standard, prior to any tenant moving in we complete of full inventory of items in the property and ensure that any maintenance is completed. We use a third-party deposit protection scheme and at the end of the tenancy a final inventory is completed, monies will be deduct ...
May 14,2019
May 14,2019
0
people found
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Both very helpful and efficient with anything you require from them. Regular updates with information you may require eg window cleaners, internal Apartment maintenance, meter readings. Also at the point of leaving they will inform you of any arranged visits with good time....
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Comment on agent fees
Fair, slightly more expensive than average but the apartments are better than average.
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May 14, 2019
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Hello Jordan,
Thank you for taking the time to provide us with a review of your experience renting with us. We really appreciate how you looked after the property during your time there, and wish you all the best for the future. ...
Feb 12,2019
Feb 12,2019
0
people found
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I came to these property with not really much idea of the rental market and they could not have been anymore helpful in guiding me through the entire process from start until finishing which included moving property with them in between my tenancy. Any issues ...
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Comment on agent fees
Good
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Feb 11,2019
Feb 11,2019
0
people found
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The properties are well maintained and as they are owned/ managed by one company this gives you some confidence as its in their interest to keep them to a good standard. Fixtures and fittings are good quality. Online portal makes reporting issues easy with updates ...
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Feb 08,2019
Feb 08,2019
0
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We have been permanent residents at Abbeydale Hall for over three years and during that time we have been very happy indeed.
The grounds are spacious and well maintained with many beautiful trees and shrubs. Little things like spreading salt in anticipation of ice really ...
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Comment on agent fees
Fair.
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Feb 08,2019
Feb 08,2019
0
people found
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Emily, Rob and Andrew are all great. I would highly recommend them - always very helpful and quick to respond to issues and address these promptly. I've had minor issues in the past but all have been handled professionally and swiftly.
Vartan...
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Comment on agent fees
Reasonable.
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Feb 07,2019
Feb 07,2019
2
people found
this helpful
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It has been a huge disappointment and we are quite annoyed with the end of our tenancy. They kept £500 out of out deposit because of minor details and a damage to a mattress and duvet that we have never used. We have been renting for ...
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Feb 07, 2019
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Thank you for taking the time to express your views, however we unfortunately don't share the same opinion.
We don't feel it is acceptable to return a property in the state you did, and significant work was required to bring the property back to the standard it was let in. This can be seen by comparing the inventory taken at the start of the tenancy and check out report at the end. We are sorry if this caused you upset and was the worst experience you've had, however maybe you treated your p ...
Jan 29,2019
Jan 29,2019
3
people found
this helpful
this helpful
I was renting with my family between selling and buying houses. I was attracted by the short/rolling tenancy. Whilst it is marketed as secure, the door entry system to our block was broken on arrival in August and remained defective on leaving in December. ...
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Comment on agent fees
We were charged a £75.00 administration charge on arrival and a further £75.00 on departure. Surely an inspection only needs to done once at the end of each tenancy. (Two bites of the cherry).
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Feb 08, 2019
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I stand by my original comments. To be clear I reported the excessive condensation/damp and it was this that prompted your communication. My concerns regarding security remain valid and are not addressed in your response (communal security door to block). Rather than allude to our ‘conduct during the tenancy' I would expect any concerns you may have in this regard to be clearly stated. ...
Jan 17,2019
Jan 17,2019
0
people found
this helpful
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Highly recommended agents, professional, flexible and very user friendly. The ease and speed of the whole process was second to none. Both apartments I rented were as described and fairly priced, any issues were swiftly dealt with and the secure parking , complimentary Gym membership and ...
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Comment on agent fees
The Agents fee were very reasonable
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Sep 11, 2023
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hello i am lookign for accomodation for a family of 4 in january fior 8 weeks max/./. ...
Nov 29,2018
Nov 29,2018
0
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Ascent property management were really helpful and knowledgable. There staff are very professional and they were always available to help...
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Comment on agent fees
Good
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Aug 03,2018
Aug 03,2018
0
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Ascent Lettings arranged a same day viewing for me upon initial contact. This was my first rented property through an agent but the application was processed efficiently, and Ascent were very helpful with any enquiries I had. Rob Neal was extremely patient when I had ...
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Comment on agent fees
The agents fees were standard for this type of move.
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Jun 29,2018
Jun 29,2018
1
people found
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On relocating to Sheffield for my work, we moved into Abbeydale Hall at the end of September 2016, expecting to be out in 4 or 5 months. We stayed for over 18 months while we looked for the right house to buy. Our lease was rolled over each month ...
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Comment on agent fees
Reasonable. The inventory fees on moving in & out might have been lower I suppose.
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May 30,2018
May 30,2018
0
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My experience as a tenant was excellent with both staff members Miss Emily Harlington and Mr Robert Neal being very helpful at all times when required. I would highly recommend Ascent Lettings as a Letting Agent to anyone seeking a rental property....
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Comment on agent fees
Ascent Letting fees were very good.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:43 PM 05/11/2018 by Emily Harlington
Best Letting Agent in S17 
Best Letting Agent in Sheffield 
