100% lettings valuation accuracy
80% lettings fee satisfaction
Feb 08,2015
Feb 08,2015
4
people found
this helpful
this helpful
This company is absolutely rubbish. Strongly recommend you not to use this agency if you are buying a house. We had a terrible experience when trying to buy a flat through them in Forest Gate. From the very first viewing they were lying about the flat and providing false information.
At the time we were not aware of all the lies, so we made an offer, which was accepted. We went about appointing a solicitor and arranging a mortgage as instructed by Haart. However, nothing was moving forwards from the estate agents' side and our solicitor had to chase them up, upon which they informed our solicitor that they would not be sending out the sales memo until a mortgage had been secured. I, however, had not been informed about this and when I called up to ask what was going on, Paul the Stratford branch manager was outright rude and defensive.
Through chance we found out that the seller had accepted 2 other offers, which Haart did not inform us about. At this point we decided to withdraw our offer because of the lack of transparency and by then obvious lies about the property, as well as the terrible customer service we had received. This turned out to be the right decision, as it later turned out that the external walls of the house were structurally unsound and that alterations made to the roof, which had weakened the house's foundation and repairs would have cost a fortune. I suspect Haart knew all along and were not letting on.
We also received a very unpleasant phone call from Paul when we decided to withdraw our offer, which made us even more confident that we had made the right decision. We will not go near another property advertised by Haart in the future and if you don't want to be scammed or lied to, I would recommend you do the same.
At the time we were not aware of all the lies, so we made an offer, which was accepted. We went about appointing a solicitor and arranging a mortgage as instructed by Haart. However, nothing was moving forwards from the estate agents' side and our solicitor had to chase them up, upon which they informed our solicitor that they would not be sending out the sales memo until a mortgage had been secured. I, however, had not been informed about this and when I called up to ask what was going on, Paul the Stratford branch manager was outright rude and defensive.
Through chance we found out that the seller had accepted 2 other offers, which Haart did not inform us about. At this point we decided to withdraw our offer because of the lack of transparency and by then obvious lies about the property, as well as the terrible customer service we had received. This turned out to be the right decision, as it later turned out that the external walls of the house were structurally unsound and that alterations made to the roof, which had weakened the house's foundation and repairs would have cost a fortune. I suspect Haart knew all along and were not letting on.
We also received a very unpleasant phone call from Paul when we decided to withdraw our offer, which made us even more confident that we had made the right decision. We will not go near another property advertised by Haart in the future and if you don't want to be scammed or lied to, I would recommend you do the same.
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Latest Reviews
13th Nov 2017
reviewed by 'Wilton'
26th Sep 2017
reviewed by 'Walter'
29th Nov 2016
reviewed by 'saima'
19th May 2015
reviewed by 'Len'
Opening Hours
Address
haart
219 High Street North
East Ham,London
Greater London
E6 1JG
0845 3386352
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 80% | £1,050 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 1 | 2 | 0 | 1 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 14,2017
Nov 14,2017
0
people found
this helpful
this helpful
Sinan was extremely helpful throughout the process. He negotiated for me, updating me at all stages and definitely making me feel that he was doing all he could to secure me a fair deal. He was friendly and approachable, and answered all my questions with ...
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Comment on agent fees
The fees are quite expensive but only comparable to the rest of the market.
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Nov 13,2017
Nov 13,2017
0
people found
this helpful
this helpful
I was impressed with Sinan's professionalism and commitment to my rental in finding the right tenants to suit my exacting specifications. He worked very hard and diligently on this rental for me taking each obstetrical in his stride. I think Hart is very lucky to ...
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Comment on agent fees
Not Bad could be better.
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Sep 26,2017
Sep 26,2017
0
people found
this helpful
this helpful
Sinan was very helpful, pushing to find a new tenant for my flat. Hopefully the tenant is happy and thanks Haart for all your good work. It was a bit slow to start with arranging viewings, but in the end Sinan found a new tenant ...
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Comment on agent fees
Standard fees for finding a tenant and managing the property. Some flexibility in fees would be nice, but at the end of the day, Sinan secured a tenant at a good rent, so I am happy. Better to have a tenant than a void.
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jun 16,2017
Jun 16,2017
0
people found
this helpful
this helpful
Have just bought a property through them. Great Professional team, well managed and efficient from viewing to following up to exchange & completion. Will defo recommend them for further requirements....
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Nov 29,2016
Nov 29,2016
0
people found
this helpful
this helpful
i rent property from them since 3 years and they are relay relay BAD about repair My home electric is not working since yester day made complain 3 time but no replay are fix problem they never fix any problem on time in past...
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Nov 30, 2016
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(1)
Hi Saima,
We're sorry to hear about your poor experience with our East Ham Branch. Please email in all the details to [email protected] so we may investigate.
Regards
Ross ...
May 19,2015
May 19,2015
0
people found
this helpful
this helpful
My wife and I have been very satisfied with the level of service that we have received from the east ham branch of your agency. the guys who were involved with sale of our property were very helpful, very efficient and friendly. they have made ...
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May 27, 2015
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(1)
Hi Len Glensman,
Thank you for your lovely review, we have enjoyed hearing about your experience and the service you received from our East Ham branch.
All the best for the future!
Melanie Smith
Customer Relations Manager ...
Feb 08,2015
Feb 08,2015
4
people found
this helpful
this helpful
This company is absolutely rubbish. Strongly recommend you not to use this agency if you are buying a house. We had a terrible experience when trying to buy a flat through them in Forest Gate. From the very first viewing they were lying about the ...
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Feb 19, 2015
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(1)
Dear Danny
We are really sorry to hear about your experience and the issues you faced. Customer service is extremely important to us and I would like the opportunity to look into this for you. Please can you drop me an email to [email protected] so I can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 25,2014
Sep 25,2014
0
people found
this helpful
this helpful
Rasik Bhudia was courteous from the moment that I walked into the office and was told he would be the man I needed to consult. He took my instruction to sell the property in a minimum of time and with no fuss, and over the ...
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Comment on agent fees
Surprised and pleased by the lack of them!
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Jun 11,2014
Jun 11,2014
3
people found
this helpful
this helpful
Had a meeting with English manageress-she seemed very nice and professional. She took photos and I showed her the description I wished her to use-she completly ignored it and placed her own rather bland and non descript ad on Zoopla and Right Move. She didn't ...
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What agent could do to change your mind?
Unprofessional.Attached Filesnbsp;
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Jun 12, 2014
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(1)
Dear Dr Parmar,
We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you - please email the full details to [email protected] Many thanks,
Melanie Smith, Customer Relations Manager. ...
Nov 14,2013
Nov 14,2013
5
people found
this helpful
this helpful
Signed an contract for the sale of my house with them, initially they were very friendly, I told them that i did not want to use them as a solo agent but at the time Gary one of the sales agent told me that i ...
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What agent could do to change your mind?
Telling the truth stead of so many lies and misleading information, and lack of interest.Attached Filesnbsp;
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Dec 15,2011
Dec 15,2011
9
people found
this helpful
this helpful
If anyone uses haarts or spicer mccoll just remember that if you remove your property from sale, they will charge you £150 + vat. I was with them for nearly 6 months and in that time they only sent round 4 people, 1 made an offer which I excepted, then ...
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What agent could do to change your mind?
Sell my house or at least make sure that prospective viewers were able to get a mortgage.Attached Filesnbsp;
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Aug 10, 2012
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(2)
very very poor service. Rang in to discuss a property that was on the market below market value. The agent (i dont know his name) was not interested at all. Just wanted me off the phone. Not the first time this has happened with this company nor im guessing will it be the last ...
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We are really sorry to hear about your experience and the issues you faced. Customer service is extremely important to us and I would like the opportunity to look into this for you. Please can you drop me an email to [email protected] so I can investigate.
Many thanks
Melanie Smith
Customer Relations Manager