Coral / Ryan,

I understand your frustration at being refused the property on Dalry Road. It is disappointing that your application was not successful because we have had several other viewings and you appeared to be the best potential tenants. The property is now back on the market and we hope we can find a suitable tenant quickly

You have clearly stated how our application process works at ACE Property Management. At no time were you told that you had been accepted as tenants for the flat and indeed it was when carrying out our standard protocol that certain situations came to light.
At ACE Property Management if an application is refused a tenant will always have their full deposit returned.

You are correct that an interested tenant will pay a deposit to take a property off the market (and by law 2 months rent is the most that can be taken) and then we would begin referencing.

I’m glad that you understand we need proof and identification that you are actually who you say you are!
We certainly do not cut any corners when trying to rent a flat so our referencing process is extremely important.

I hope any landlord reading this review realises that Coral and Ryan are frustrated at not passing our references checks but that we do not take on tenants that cannot pass our credit requirements..

I would encourage tenants to check everything on application before applying for a property as any issues with a reference request may cause your application to be refused.

Alan Nash