67% sales valuation accuracy
80% sales fee satisfaction
Feb 06,2015
Feb 06,2015
141
people found
this helpful
this helpful
This is the simply worst estate agency possible. Before we moved in the flat was occupied by the Landlords. They did accept our conditions from the offer. Before we rent it we discussed few things in dexters office, we were assured by the agents that as they don't know which furniture will be taken, they will remove furniture after we move in
if we will ask them to do so. We also were promised that one wall, where the paint was cracked and falling off will be repainted. Everything was agreed and the contract was signed. Few weeks later and few days before our move in we were called by one of the agents and informed that the agreements signed by us and by the Landlady are
different. One from our main conditions from the offer was removed. As the agreement in this form was unacceptable for us, we called and main the agent few times asking to clarify with the landlady. Instead of that we were called by the branch manager and we were threaten that we have to sign the agreement or we will be living on the street and will lose deposit. He also tried to tell us what was discussed, even he wasn't present during the conversation. When we refused to sign it they finally decide to contact the landlady and manage to get corrected agreement. On our move in day when we get there with all our belongings we found that the flat wasn't prepared. It's so dirty that the person holding check in couldn't finish report. Apparently Dexters didn't arrange
anyone to clean and repaint the flat even they said they will. They finally arranged cleaners but on Saturday 17pm, so the flat wasn't cleaned properly, and since it's made after check in it caused discrepancies during check out. During all that time we were waiting outside in the rainy day will all our stuff. When we ask to remove some of the things left by the landlady we get response that the agent negotiate with landlady 'moving' in the house not 'removing' and all things must stay. We found few faults which we reported to dexters, but they consistetly refused to fix it. For example boiler wasn't
starting when when you open hot water tap. dexters response: boiler is starting when you turn on the heating so it's ok. We didn't have hot water for almost 2 weeks, and we had to call/mail dexters so many times before they finally they agree to fix this. During the time we were living on this flat we found that the property manager at least once entered our flat without letting us know and without our permission.
When our agreement has ended we decided to move out, not because we didn't like the flat but because we were so tired of dexters. There were few issues in the check out report, most of them caused by dexters who arrange cleaning after check in, but they didn't try to mediate with the ladnlords, they simply ignore all our emails and questions. Except of one: we left one thing on the flat which we wanted to reclaim (the landlady tried to charge us for removing this), instead we get response from the property manger that this item wasn't removed, but it can't be reclaimed because she gave it to the new
tenants. The property manager also raised claim in TDS (for the landlady), where she provide modified and inaccurate version of agreement and checkin report.
We wrote complain to dexters against such treatment. Dexters response in few words: we don't see anything wrong, you were only tenants so we don't care about you.
if we will ask them to do so. We also were promised that one wall, where the paint was cracked and falling off will be repainted. Everything was agreed and the contract was signed. Few weeks later and few days before our move in we were called by one of the agents and informed that the agreements signed by us and by the Landlady are
different. One from our main conditions from the offer was removed. As the agreement in this form was unacceptable for us, we called and main the agent few times asking to clarify with the landlady. Instead of that we were called by the branch manager and we were threaten that we have to sign the agreement or we will be living on the street and will lose deposit. He also tried to tell us what was discussed, even he wasn't present during the conversation. When we refused to sign it they finally decide to contact the landlady and manage to get corrected agreement. On our move in day when we get there with all our belongings we found that the flat wasn't prepared. It's so dirty that the person holding check in couldn't finish report. Apparently Dexters didn't arrange
anyone to clean and repaint the flat even they said they will. They finally arranged cleaners but on Saturday 17pm, so the flat wasn't cleaned properly, and since it's made after check in it caused discrepancies during check out. During all that time we were waiting outside in the rainy day will all our stuff. When we ask to remove some of the things left by the landlady we get response that the agent negotiate with landlady 'moving' in the house not 'removing' and all things must stay. We found few faults which we reported to dexters, but they consistetly refused to fix it. For example boiler wasn't
starting when when you open hot water tap. dexters response: boiler is starting when you turn on the heating so it's ok. We didn't have hot water for almost 2 weeks, and we had to call/mail dexters so many times before they finally they agree to fix this. During the time we were living on this flat we found that the property manager at least once entered our flat without letting us know and without our permission.
When our agreement has ended we decided to move out, not because we didn't like the flat but because we were so tired of dexters. There were few issues in the check out report, most of them caused by dexters who arrange cleaning after check in, but they didn't try to mediate with the ladnlords, they simply ignore all our emails and questions. Except of one: we left one thing on the flat which we wanted to reclaim (the landlady tried to charge us for removing this), instead we get response from the property manger that this item wasn't removed, but it can't be reclaimed because she gave it to the new
tenants. The property manager also raised claim in TDS (for the landlady), where she provide modified and inaccurate version of agreement and checkin report.
We wrote complain to dexters against such treatment. Dexters response in few words: we don't see anything wrong, you were only tenants so we don't care about you.
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Latest Reviews
10th Apr 2024
reviewed by 'cst'
11th Apr 2023
reviewed by 'Anil'
2nd Sep 2022
reviewed by 'Rob'
9th Aug 2022
reviewed by 'Patricia'
18th Nov 2021
reviewed by 'sermin'
6th Sep 2018
reviewed by 'George'
Opening Hours
Address
Dexters
53 Shepherds Bush Green
Shepherds Bush,London
Greater London
W12 8PS
020 8740 2900, 020 8723 8899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 80% | £780,000 | £780,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 6 | 8 | 1 | 1 | 1 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 10,2024
Apr 10,2024
0
people found
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Dexters is one of the worst lettings agencies I had the misfortune of dealing with. Here are the list of just few of things that happened while renting one of their properties in Kensington.
- on moving in: pizza was found behind radiator. Hair everywhere. ...
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Jul 11, 2024
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(1)
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Asma, Customer Relations Team ...
Apr 11,2023
Apr 11,2023
0
people found
this helpful
this helpful
Listed my property with Dexters and received a first class service. Was kept in the picture all the time, from viewings to feed back from potential buyers and right through until the property was sold. Avni and Penelope were absolutely great and I can’t ...
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Jun 20, 2023
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(1)
Dear Anil, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team ...
Sep 02,2022
Sep 02,2022
0
people found
this helpful
this helpful
Both Avni and Amrita were great at getting our property sale over the line and checking in throughout the process to make sure everything was okay. They were professional but also really personable and the constant line of communication saved a lot of stress in ...
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Sep 05, 2022
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(1)
Dear Rob, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Ria Burton, Customer Relations Team ...
Aug 09,2022
Aug 09,2022
0
people found
this helpful
this helpful
I really valued the quick and effective communication both with Oliver and Avni. Thanks to them, the purchase was very smooth and they were always available, whenever I had any questions or concerns. Really appreciate their communication and interpersonal skills!...
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Aug 11, 2022
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(1)
Dear Patricia, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Ria Burton, Customer Relations Team ...
Nov 18,2021
Nov 18,2021
1
people found
this helpful
this helpful
Never rented with a letting agency so unprofessional and unkind, they take months to sort out repairs and then treat you unfairly for making complaints in the first place. They have no interest in the well being and safety of tenants and are money driven....
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Jan 13, 2022
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(1)
Dear Sermin, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team ...
Sep 06,2018
Sep 06,2018
10
people found
this helpful
this helpful
Difficult is an understatment! It has been very slow and unprofessional in moving from the property and simply changing the name on the lease agreement. Promised dates for when emails with documents to be sent though never met, plus dealing with a change in case ...
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Comment on agent fees
Bad - fee doesnt warrent delays experienced
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Jun 10,2018
Jun 10,2018
12
people found
this helpful
this helpful
For 10 months I have dealt with incompetence being lied to and being tricked to believing I am dealing with professionals. Instead I live in a rodent infested house (that was reported first week I moved in) with a toilet that smells like a sewer ( reported ...
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Comment on agent fees
Bad
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Jun 15, 2018
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(1)
Dear Sir/Madam,
Thank you for your review, however I am very sorry to read that you have been unhappy with our Property Management Team. I have passed your comments onto the Property Management Director, Georgina, who has advised me that she will be in contact with you next week regarding this matter. If you have any further queries, please don't hesitate to contact me at [email protected]. In the meantime I would like to thank you for bringing this to our attention.
...
Nov 19,2017
Nov 19,2017
0
people found
this helpful
this helpful
Zarq was exceptional at his service!
Honestly, Israel and myself were very pleased to cooperate with him all throughout our admittedly long journey of securing the house.
Due to guarantor problems we got stressed as we had to sleep over at friends' houses or even ...
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Comment on agent fees
Fees are ok. I guess similar to otther agents'.
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Dec 07, 2017
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Dear George and Israel,
I am writing to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 15,2017
Aug 15,2017
45
people found
this helpful
this helpful
I rented a property thinking I was going to be more protected if I did it through an agency but I was wrong.
I've came with problems with my landlord (house infested by cockroaches, landlord getting into the property without me on it...) and they ...
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Comment on agent fees
Don't remember his name, but when I popped in to speak with someone he was all the time (while I was speaking to him) looking to other customers (not even to my face) and pretending he was listening to me and solving my problem. Which he didn't. Please, remember contact face to face to a person while speaking, they will feel more listened. Terrible service, and even worst for being a Director from the branch of a agency.
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Dec 07,2016
Dec 07,2016
0
people found
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I recommend Dexters as a letting agent . They are a 5 stars letting agent.
Alex Elias at Dexters have handled my matters in a professional, polite, and thoughtful manner.
Their cooperation and professionalism has helped to keep my side of the operation run smoothly and it ...
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Comment on agent fees
very good
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Dec 07, 2016
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Dear Ms Peixoto,
Thank you for your great review and your kind comments about Alex in our Shepherds Bush office.
We pride ourselves on delivering a five star service and so I am delighted to read that we have achieved this for you.
We look forward to continuing our business relationship with you for many years to come.
I would like to thank you once again and wish you the very best.
Kind regards
Marilyn Plews
Head of Customer Relations ...
May 09,2016
May 09,2016
62
people found
this helpful
this helpful
Planning to buy and tried to view properties with Dexters - disastrous. Agent (assuming Google will not take kindly to publishing his name so shall refrain) showing me the first flat I viewed was extremely arrogant about how a flat couldn't be compared to anything ...
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What agent could do to change your mind?
N/AAttached Filesnbsp;
Comment on agent fees
N/A
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May 27, 2016
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Hello Andy,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Shepherds Bush Office. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn
Please note as of 1st June 2016, Thamesview's name will ...
Oct 13,2015
Oct 13,2015
82
people found
this helpful
this helpful
Please save yourself the trouble and use an online agent.
Dexters charge 2%, and in order to get you to agree to it, they over value your property.
It is a strategy, and in the end they sold it for 100k less than what they said ...
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Oct 23, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexter's branch who are part of the Thamesview Group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Jun 24,2015
Jun 24,2015
122
people found
this helpful
this helpful
We almost bought a flat in Shepherds Bush through Dexters, and it was a nightmare every step of the way. We were slightly naive first time buyers, and felt completely taken advantage of. Charlotte Green (the sales agent) either brushed aside or completely ignored the ...
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Feb 06,2015
Feb 06,2015
141
people found
this helpful
this helpful
This is the simply worst estate agency possible. Before we moved in the flat was occupied by the Landlords. They did accept our conditions from the offer. Before we rent it we discussed few things in dexters office, we were assured by the agents that ...
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Dec 10,2013
Dec 10,2013
0
people found
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Karan Mangat is a very polite and harworking person. He responded to all my enquiries in the most timely manner; (even outside of working hours).He has also identified from the very first minute what I was looking for and shown to me with great ...
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Nov 20,2013
Nov 20,2013
0
people found
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Professional Agent, knows exact what is talking about, very kind, and has excellent service, very honest recommend him, and this branch....
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Nov 20,2013
Nov 20,2013
0
people found
this helpful
this helpful
I had to deal with dexters shepherds bush, because I was moving from Paris to London and I just came one day in order to visit places, before starting my job,
I was looking for a place not very far from my job as I ...
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Oct 16,2013
Oct 16,2013
104
people found
this helpful
this helpful
There is no way they can improve. Man I never ever seen such a stupid terrible agent who is acting as a land lord. Honestly I am just doing this review because I am powerless I have signed a contract for two years. This agent ...
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Dec 09, 2013
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services and I wondered if I could be of further assistance. If you could email me further details to [email protected] , we can discuss this situation directly and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Apr 10,2013
Apr 10,2013
75
people found
this helpful
this helpful
I cannot say any part of dealing with Dexters has been pleasant. Our move in date was delayed by almost a week as Dexters had not filed the tenancy agreement in time, and we were not compensated for the additional rent we had paid for ...
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Apr 30, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Mar 15,2013
Mar 15,2013
1
people found
this helpful
this helpful
With the help from Dexters I managed to find my dream home and within days they had my offer agreed and accepted. Nothing seemed to be too much trouble when dealing with all my enquiries both professionally and effectively and from day one they kept ...
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Feb 08,2012
Feb 08,2012
88
people found
this helpful
this helpful
We rented with Dexters a year ago and experienced lots of issues starting from the day we asked for a viewing. First they cancelled viewings a couple of time, then they did not have the keys for the property we have been interested in but ...
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What agent could do to change your mind?
Keep their promise Act in the interest of all participants not only in their own Be more customer focused Be more informative Don't play gamesAttached Filesnbsp;
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Feb 16, 2012
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Feb 08,2012
Feb 08,2012
87
people found
this helpful
this helpful
I have rented my property through Dexters for over three years. Their customer service has been dreadful and they have really only acted for tenants or in their own interests rather than mine. When I have raised issues with their service I have had the ...
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Jul 11, 2012
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Or......You can try another agent who will take you business seriously and provide you with the customer care you deserve. I don't know how some of these agents get away with some of the things they do.
Regards
Julia Seggie - Goodfellows Estate Agents. ...
Jan 12,2012
Jan 12,2012
88
people found
this helpful
this helpful
I am a landlord, i am still waiting for my rent which is owed to me, I am owed 6 months rent and have been paid nothing since my property was rented to the tenants.....
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Jan 17, 2012
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Oct 02,2011
Oct 02,2011
87
people found
this helpful
this helpful
Dexters were very professional at first, taking us to see lots of properties - but as soon as we started negotiating, their attitude changed completely. They would take days to come back to us regarding our offers - probably hoping to get a better one.
...
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What agent could do to change your mind?
Honesty would have helped.Attached Filesnbsp;
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Jan 03, 2012
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Apr 05,2011
Apr 05,2011
1
people found
this helpful
this helpful
I found Dexters in Shepherds Bush to be very helpful in finding accommodation for me and my husband, particularly Mawuena who kept me informed of the process all the way up to the move in. Would definitely rent with the Shepherds Bush office again....
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Feb 08, 2012
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Sounds pretty much like the comment from "susie" and the one above. Pretty sure this was written by some Dexter Guys. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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