86% sales valuation accuracy
88% sales fee satisfaction
Sep 09,2011
Sep 09,2011
3
people found
this helpful
this helpful
From day one this agent was dishonest, unreliable, rude, unfriendly and extremely unhelpful! They repeatedly failed to communicate with us as tenants or the landlord regarding issues with the property which eventually resulted in us having to contact the landlord directly. In addition, whenever i spoke to them (when i eventually got hold of somebody!), they were not very helpful and the lettings manager was often rude and patronising.
When it came to moving out, they added extra moving out fees which were not stipulated in any documentation or on their website. e.g. they wanted to charge to provide a reference for our new property. We were never made aware of this and when i called them to let them know and ask for the charge to be removed, they simply responded with 'you either pay it or we don't provide the reference and you can't move into your new home'.............is that their idea of customer service???!!!! Then, to make matters worse, the inventory clerk did not turn up for the final inventory and although they new about this, it took for me to contact THEM half an hour after they were due to turn up, just to be told 'oh yes, unfortunately the inventory clerk is no longer able to make it'!! I was then just told that it would have to be re-arranged for another time with no apology or offer of a reduction on the charge, which is £85 + VAT.........what exactly were we paying for?!
All in all, we had an extremely disappointing experience with this agent and would never use them again in the future. In fact, when we were looking to move, we purposely avoided any properties that were on their books, even if they matched our criteria!!
When it came to moving out, they added extra moving out fees which were not stipulated in any documentation or on their website. e.g. they wanted to charge to provide a reference for our new property. We were never made aware of this and when i called them to let them know and ask for the charge to be removed, they simply responded with 'you either pay it or we don't provide the reference and you can't move into your new home'.............is that their idea of customer service???!!!! Then, to make matters worse, the inventory clerk did not turn up for the final inventory and although they new about this, it took for me to contact THEM half an hour after they were due to turn up, just to be told 'oh yes, unfortunately the inventory clerk is no longer able to make it'!! I was then just told that it would have to be re-arranged for another time with no apology or offer of a reduction on the charge, which is £85 + VAT.........what exactly were we paying for?!
All in all, we had an extremely disappointing experience with this agent and would never use them again in the future. In fact, when we were looking to move, we purposely avoided any properties that were on their books, even if they matched our criteria!!
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Latest Reviews
5th Dec 2021
reviewed by 'Steph'
23rd May 2019
reviewed by 'Charlous'
23rd May 2019
reviewed by 'R.Sohaib'
30th Oct 2017
reviewed by 'cjbalways'
16th Jan 2017
reviewed by 'Maddiemaddison'
Opening Hours
Address
Hurst Estate Agents
7-9 Kingsbury Square
Aylesbury
Buckinghamshire
HP20 2JA
01296 397800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 88% | £165,000 | £375,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 4 | 6 | 4 | 13 | 1 | 8 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 05,2021
Dec 05,2021
0
people found
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Having used them as a letting agent it's sad to say they will do anything to take your money with no return.
The workmen they use provide a poor service and have always left the Tennant calling direct for additional assistance, on many occasions I've ...
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May 23,2019
May 23,2019
0
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great services.provided.They take care of customers very much. I will use their service again and will recommend to others....
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Comment on agent fees
good
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May 23,2019
May 23,2019
0
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Extraordinary services.provided.They take care of their customers very much. I will use their service again and will recommend to others....
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Comment on agent fees
good
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Mar 20,2019
Mar 20,2019
0
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Having rented a property through Hursts I have found them to have lied before and after signing the contract the complete lack of communication is astounding!! They don't answer the phone they don't answer their emails and when they do yet more lies!! and I ...
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Apr 18, 2019
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(1)
Don't go near Hurst, High Wycombe. No weekly reports provided despite promises for my up for sale studio. 6 requests for stats ignored thus not possible to ask informed questions or come to informed decisions- you have to ring and chase them. The worst was Adam Driver's utterly arrogant and rude responses to my polite request for a situation update - "it's not for us to contact you" he said amongst other unpleasant remarks. He apologised for his behaviour, after two days, but only after I compla ...
Oct 30,2017
Oct 30,2017
5
people found
this helpful
this helpful
I have to be honest, Hurst have not been great, at the start of selling my property everything seemed to be OK, Sarah from the Aylesbury office kept me posted regularly and her communication was good. Whenever Sarah was away from the office that's when ...
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Comment on agent fees
Very poor! Got charged the full amount even though they made so many mistake and cost me potential buyers.
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Jan 16,2017
Jan 16,2017
3
people found
this helpful
this helpful
Have rented through hurst for 3 years now have had everything go wrong with the flat from 3 floods to water coming through the walls turning my furnitue mouldy !! 15 months without my ensuite being used as i need a new shower reported to them any number of ...
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Comment on agent fees
Bad
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Oct 26,2016
Oct 26,2016
2
people found
this helpful
this helpful
1* is too good a review but i cannot leave 0*'s, totally let down as a vendor & looking at it we are not the only ones. Lied to on numerous occasions, NEVER pick up the phones, unprofessional & rude weekend staff & felt like a morgue when going ...
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Feb 15,2016
Feb 15,2016
2
people found
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this helpful
Hurst in Aylesbury managed to get a tenant within 2-3 weeks but 2 weeks after the tenant had moved in we were still waiting for the rent to arrive into our account. Apparently because the lady who does the accounts was away! This was not the ...
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Comment on agent fees
Fees are reasonable.
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Nov 16,2015
Nov 16,2015
4
people found
this helpful
this helpful
I am a land lord gave the contract to this foolish incompetent, ill manored staff who laugh at you on the phone. I foolishly signed up with them after the first 3 months it went down hill they gave quotes for work which I signed off ...
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Comment on agent fees
A rip off as they are not worth it what so ever a child could to the job Hursts did better
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Feb 04,2015
Feb 04,2015
0
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The service I've received from Kate was excellent from start to finish. Having never rented a propery before I was quite anxious but kate put me at ease and talked me through all that needed doing. She was very accommodating with viewings as I had ...
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Jan 08,2015
Jan 08,2015
0
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My husband and I are now owners of our first property together courtesy of Hurst, particularly Kerry Carter. It was refreshing to deal with an estate agent who gave 100% and returned all phone calls. I have been very impressed with her communication and attention to ...
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Dec 08,2014
Dec 08,2014
0
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The two letting agents were extremely helpful and prfessional. The tenant lease contract is far superior to the one my previous agent of 13 years was using. They were also tireless in showing prospective tenants round and very good at keeping me informed. I can thoroughly ...
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Oct 26,2014
Oct 26,2014
0
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I have been using Hurst now for a number of years to manage my rental properties and they have recently sold one of them for me. I was very pleased with their service as always. They came out to value the property and it was ...
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Oct 19,2014
Oct 19,2014
0
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Carly was a fantastic saleswoman. She has a lovely personality and you feel she is being open and honest. Very enthusiastic, supportive and lovely. Nothing was too much trouble for her. It was the best move I have ever experienced....
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“Great service with excellent level of communication throughout. Persistently dealt ......”
Oct 17,2014
Oct 17,2014
0
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Great service with excellent level of communication throughout. Persistently dealt with an uncommunicative solicitor beyond our expectations. A big thank you to all the team....
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Sep 19,2014
Sep 19,2014
0
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We contacted Hurst to sell our property, they came out very quickly and had i on the market in record time. We had so many viewing in one week, with fantastic communications and feedback from Hurst. The property was sold within a week. We have ...
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Sep 19,2014
Sep 19,2014
0
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A very helpful and friendly team who did everything they could to make the whole process as simple and painless as possible. Nothing was too much bother and everthing was done with a smile...
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Sep 12,2014
Sep 12,2014
0
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Just wanted to share my experience of using Hurst Estate agents to let out my property for the last five years or so. There have been some challenging tenants in the past and Lesley and her team have never failed to go the extra mile ...
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Comment on agent fees
Very competitive and very on the ball about when to put the rent up.
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Sep 03,2014
Sep 03,2014
0
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Rachael did the valuation and we were really pleased with how quickly we received a market report which was really thorough. Sheri took the photos and within one day we had 14 viewings booked in.
Communication was great throughout. Thank you :)...
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Aug 16,2014
Aug 16,2014
0
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Sheri was extremly professional and personable; providing a realistic and very quick valuation producing all marketing material, which lead to immediate viewings. I sold promptly and Sheri maintained a lovely and friendly attitude throughout; doing a fantastic job in what turned out for myself to ...
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Jun 03,2014
Jun 03,2014
0
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They were helpful, responsive and superb from start to finish. I took them up on their special offer to help me find a tenant and their service was reassuring that they would find me a suitable person(s). They were friendly whilst being professional which ...
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May 20,2014
May 20,2014
0
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I chose to let my property with Hursts estate agents for 2 reasons: 1. They had competitive prices for inventories etc. 2. They were responsive to my emails
I expected the service to dip once I chose them as my go forward agent but am pleased to say ...
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May 12,2014
May 12,2014
0
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I have been working with Hursts Lettings for 3 years and they have always proven to be incredibly helpful, going above and beyond to assist with any queries or issues. I have been very lucky with the 2 x tenants that lived in the property but I ...
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Mar 01,2014
Mar 01,2014
0
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We would personally like to thank Rebecca for her time and patience as without her this wouldn't of been possible. If in the distant future we wanted to buy another property we would have no hesitation in returning back to Hurst. We would gladly recommend ...
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Feb 10,2014
Feb 10,2014
0
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This agency was excellent when we had problems with door handles and our boiler broke down. They sent a technician the same day and we didn't even have to go 24hrs without heating/hot water. Kate has always been very efficient, reliable and friendly. As ...
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Feb 09,2014
Feb 09,2014
0
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This agency was excellent when we had problems with door handles and our boiler broke down. They sent a technician the same day and we didn't even have to go 24hrs without heating/hot water. Kate has always been very efficient, reliable and friendly. As ...
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Jan 13,2014
Jan 13,2014
0
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From beginning to end, Sheri has been very helpful, our original enquiry was for a 2 bedroom apartment but unfortunately the deposit percentage pushed us over our budget, not expecting to hear from Sheri after this, we started looking elsewhere, then about 2 weeks later, I received ...
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Jan 08,2014
Jan 08,2014
0
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I had an excellent experience selling my propertywith Hurst . I was always kept up to date and all queries dealt with promptly . When my original purchasers fell through it was not at all long before they found another one . The staff were all exceptionally friendly ...
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Oct 24,2013
Oct 24,2013
0
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We switched from our existing letting agent to Hursts as we were at our wits end with our existing agent and we are so glad we did. Hursts have been professional from the start. They always return calls/emails promptly and go out of their ...
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Oct 11,2013
Oct 11,2013
0
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As buyers we received a fantastic service from Hursts. The transaction should have been a stress-free one, however due to matters outside the control of both ourselves and the vendor was delayed time and time again. Hursts were excellent at chasing the relevant parties for ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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