100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
99% lettings fee satisfaction
Feb 03,2015
Feb 03,2015
4
people found
this helpful
this helpful
I have a very big complaint about your worthing lettings office
I rented my house out on march 2014 for a year 6 month break clause
I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh
For the first 6 months rent went through on time always 6 days after the 7th of every month..
In August 2014 the rent was late I spoke to Maria and when she had spoken to the tenants and got back to me, they had said they cancelled their standing order because they had just got married, and then paid his August rent by card over the phone..
These phone calls from me carried on every month chasing up my late rent, when speaking to Maria several times she then decided in December 2014 to send them a standing order letter asking them to set one up again..
I told her I was pregnant and I pay fully managed and I'm doing her job to constantly follow up my rent, and I can't believe this is not taken more seriously, they sign a contract to pay their rent like I sign a contract to pay my mortgage, you have no late fees in place and charge land lords £115.00 per month to be blasƒÂ©..
Any time there was a problem with the boiler we sorted and paid for it to be fixed ASAP, so to charge me £115.00 per month for the terrible service since August is digusting..
I wanted to put my house on the market in November 2014 and Maria told me I had to wait until 7th of January to serve them notice.. I then looked at my contract and I could have serve them notice at any time, as I had a six month break clause in August..Once we have notice on January 7th, they refused to pay my rent and said just take it out the deposit they owed.. Text messages from myself and the tenant lasted 4 hours on Thursday 15th I threatened legal action which I was told by my solicitor I could do so as they had been in arrears with their rent for 6 months, they were also refusing to let any viewings from Micheal jones into the house.
After emails to Maria she said she was doing all she could but The tenant said in a text to me she hadn't even contacted him.
After him being worried about legal action asked Maria if he could move out that weekend the 17th and I could have all the £1380 deposit, I didn't really have much choice as to agree, as he hadn't paid January rent he had no intention on paying February future rent and I was also losing viewings on my house...
Maria promise the deposit would go in straight away being Tuesday 20th it took a further 12 days she said it was out of her hands but when I spoke to the accounts department they had told me they only receive instruction to release the money on Thursday 29th, When receiving then deposit it was £52 short, again I emailed Maria and she said it was taken out for rent, HOW IS THIS POSSIBLE??? That it could be for rent that tenants failed to pay.
Maria also said if there were damaged on my house I had more than enough money to fix any problems and as a kind will gesture £50 wasn't taken out for office paperwork also that the tenants were kind enough to give me the deposit..
FIRSLY they owed me £805 for January rent
Secondly they owed me £805 for February rent,
No notice was ever given and I had to go to the house and clear out all the stuff left in the cupboards,
So how Maria can say I had more than enough money does not cover it, this has been a shambles not dealt with properly and I want part refund back for fully managed which I never once had anyone from your office ever sort out problems at My property let alone rent arrears the tenant also had my number and always text me with problems. I don't know what kind of business your running, but my legal advice has told me to put this in writing as you have over charged me for a service I did not receive ,. I also want the £52 you have taken out of the deposit for rent. As they moved out on the 17th of march and no rent was ever collect. Think you also need to sort out your management in your accounts in Worthing lettings. This has given me nothing but stress having to borrow money to pay bills that's tenants we're suppose to pay.
Maria knew I was pregnant and did nothing to ease this
I rented my house out on march 2014 for a year 6 month break clause
I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh
For the first 6 months rent went through on time always 6 days after the 7th of every month..
In August 2014 the rent was late I spoke to Maria and when she had spoken to the tenants and got back to me, they had said they cancelled their standing order because they had just got married, and then paid his August rent by card over the phone..
These phone calls from me carried on every month chasing up my late rent, when speaking to Maria several times she then decided in December 2014 to send them a standing order letter asking them to set one up again..
I told her I was pregnant and I pay fully managed and I'm doing her job to constantly follow up my rent, and I can't believe this is not taken more seriously, they sign a contract to pay their rent like I sign a contract to pay my mortgage, you have no late fees in place and charge land lords £115.00 per month to be blasƒÂ©..
Any time there was a problem with the boiler we sorted and paid for it to be fixed ASAP, so to charge me £115.00 per month for the terrible service since August is digusting..
I wanted to put my house on the market in November 2014 and Maria told me I had to wait until 7th of January to serve them notice.. I then looked at my contract and I could have serve them notice at any time, as I had a six month break clause in August..Once we have notice on January 7th, they refused to pay my rent and said just take it out the deposit they owed.. Text messages from myself and the tenant lasted 4 hours on Thursday 15th I threatened legal action which I was told by my solicitor I could do so as they had been in arrears with their rent for 6 months, they were also refusing to let any viewings from Micheal jones into the house.
After emails to Maria she said she was doing all she could but The tenant said in a text to me she hadn't even contacted him.
After him being worried about legal action asked Maria if he could move out that weekend the 17th and I could have all the £1380 deposit, I didn't really have much choice as to agree, as he hadn't paid January rent he had no intention on paying February future rent and I was also losing viewings on my house...
Maria promise the deposit would go in straight away being Tuesday 20th it took a further 12 days she said it was out of her hands but when I spoke to the accounts department they had told me they only receive instruction to release the money on Thursday 29th, When receiving then deposit it was £52 short, again I emailed Maria and she said it was taken out for rent, HOW IS THIS POSSIBLE??? That it could be for rent that tenants failed to pay.
Maria also said if there were damaged on my house I had more than enough money to fix any problems and as a kind will gesture £50 wasn't taken out for office paperwork also that the tenants were kind enough to give me the deposit..
FIRSLY they owed me £805 for January rent
Secondly they owed me £805 for February rent,
No notice was ever given and I had to go to the house and clear out all the stuff left in the cupboards,
So how Maria can say I had more than enough money does not cover it, this has been a shambles not dealt with properly and I want part refund back for fully managed which I never once had anyone from your office ever sort out problems at My property let alone rent arrears the tenant also had my number and always text me with problems. I don't know what kind of business your running, but my legal advice has told me to put this in writing as you have over charged me for a service I did not receive ,. I also want the £52 you have taken out of the deposit for rent. As they moved out on the 17th of march and no rent was ever collect. Think you also need to sort out your management in your accounts in Worthing lettings. This has given me nothing but stress having to borrow money to pay bills that's tenants we're suppose to pay.
Maria knew I was pregnant and did nothing to ease this
Comment on agent fees
‚£115.00 to do nothing is a lot when landlord chases rent themselves
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Latest Reviews
6th Jun 2019
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reviewed by 'Kamar'
26th Apr 2018
reviewed by 'H.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £185,000 |
| Lettings | 80% | 99% | £920 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 1 | 0 | 1 | 0 | 2 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 19,2021
Nov 19,2021
0
people found
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Lauren Whitehead looked after us from the start. Extremely professional friendly and efficient. Highly recommend her …thank you Lauren.
Would like to mention Ashling and Rebecca also very friendly and efficient.
Lauren was our first port of call and lead the way.
The whole process ...
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Feb 18,2021
Feb 18,2021
0
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Very helpful, always smiling and quick responding for my requests. I would recommend to everyone ! Rebecca explained to me everything and helped with all. Really good experience ! Maria helps with every problem that I had, big thank you for you!...
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Aug 11,2020
Aug 11,2020
0
people found
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this helpful
Fantastic Service
Mel, Rebecca & Jessica have provided us fantastic service for over 5 years. They assist closing the deal and always go the extra mile to ensure our tenants settle in quickly and smoothly...
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Jun 06,2019
Jun 06,2019
5
people found
this helpful
this helpful
We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been ...
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Comment on agent fees
No idea as I'm buying not selling
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Apr 19,2019
Apr 19,2019
2
people found
this helpful
this helpful
From start to finish, pure disappointment and frustration.
- 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm
- Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and ...
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Apr 26,2018
Apr 26,2018
3
people found
this helpful
this helpful
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid ...
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Comment on agent fees
Not justified considering the inexistant service and the problem is still unsolved.
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Jul 02, 2019
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I totally agree with all aspects of the above review. They are very quick to take monies from landlords, and very slow to refund it. They often invoice twice for the same thing, and hold on to monies that they have no right to do. I would not recommend them either. ...
Jul 12,2017
Jul 12,2017
0
people found
this helpful
this helpful
We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch.
Megan has been absolutley amazing throughout the process which has taken in total a year.
She went above and beyond on several occasions and more importantly was always on ...
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Apr 22,2017
Apr 22,2017
0
people found
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I can't thank Sammy at King & Chasemore Worthing enough for everything she did for us. From the moment we put an offer in on our property to the day we completed she was an absolute star. Sammy was easy to contact, kept us updated non ...
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Dec 05,2016
Dec 05,2016
0
people found
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this helpful
recently completed on my property sale with King and Chasemore Worthing which has been going on for several months now and was kept updated through out the whole process by Mark and Sammi. Always friendly, genuine advice and really listened to me and what I ...
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Comment on agent fees
Reasonable
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Feb 03,2015
Feb 03,2015
4
people found
this helpful
this helpful
I have a very big complaint about your worthing lettings office
I rented my house out on march 2014 for a year 6 month break clause
I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh
...
read full review
read full review
Comment on agent fees
‚£115.00 to do nothing is a lot when landlord chases rent themselves
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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