Andrews
Balham London, London, SW12
4.8/5, 99 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
93% lettings fee satisfaction

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“On the positive side, Marcus and the team have been ......”

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Feb 03,2015
Minithumbup
By: 'Owen'
Feb 03,2015
0 people found
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On the positive side, Marcus and the team have been very proactive and helpful throughout. A good attitude, fast response, and a problem solving approach is always appreciated!
The negative side is all to do with the commercial processes used by Andrews:
Firstly I was surprised by many of the additional charges that I originally thought were included in the main service fee. These charges were not obvious in the early days. My impression of this was so negative that I almost went to another agent instead.
Secondly, I was surprised that the the fees are all deducted immediately from my rental income instead of being spread over the period of the rental term. I was also surprised (through my own inexperience) that the deposit would not be held by me. Setting up the house ready for rental is an expensive process, and if I had rented privately then I could have balanced the cost against the deposit. Instead, I spent a lot of money in advance, and then had to wait 2 months to receive any income.

Those facts were not made clear to me, and to some extent I think the initial financial grab is unfair. I don't know of many other industries where all of the commission is taken on day one, and not spread over the period of the business. Compare this to a banker taking his bonus for a deal that he knows will go sour.
Comment on agent fees
The speed at which this property rented suggests that we might have got a higher price, but we might have lost money by waiting for enough clients to view it.
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Latest Reviews

View all Reviews 99
2nd Mar 2022
reviewed by 'Wesley'
“From the first contact, I could observe the seriousness and responsibility in serving well, I knew from the first call ......”
7th Feb 2022
reviewed by 'Josie'
“I had a very smooth experience with Andrews, Balham. I was shown round by Edivania Queiroz Da Barra who was ......”
5th Feb 2022
reviewed by 'Sean'
“Dí and JP were brilliant in helping us get a lovely place. Would recommend 100%. Excellent All round. Fantastic service....”
3rd Mar 2021
reviewed by 'Dorothy'
“I would recommend Andrews Letting Agency to my best friends. I have been with them for years and found them ......”
23rd Dec 2020
reviewed by 'Courtney'
“I recently viewed a house with Andrews. Despite all of the restrictions this year, they were very friendly and helpful. ......”
24th Jan 2020
reviewed by 'Fiona'
“I have been using Andrews' full management service for a number of years and have always had excellent service. As "......”
Opening Hours
  • Monday: 08:45 - 18:30
  • Tuesday: 08:45 - 18:30
  • Wednesday: 08:45 - 18:30
  • Thursday: 08:45 - 18:30
  • Friday: 08:45 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Andrews
2-3 Balham Station Road
Balham,London
Greater London
SW12 9SG
020 8675 2244, 020 8675 5060

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £285,000 £895,000
Lettings 97% 93% £488 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 0 35 3 19 0 10 0 0 1
Areas covered
  • SW12
  • SW17
  • SW2 4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Latest Properties

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Abingdon, OX14
Andrews Lettings and Management, Streatham Branch, SW16
Balham London, SW12
Barnet, EN5
Bath, BA1
Bath, BA2
Bath Newbridge, BA1
Bexhill On Sea, TN39

“service quality...”

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Mar 02,2022
Minithumbup
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Edivania
By: 'Wesley'
Mar 02,2022
0 people found
this helpful
From the first contact, I could observe the seriousness and responsibility in serving well, I knew from the first call that we would do business, I recommend it to everyone for sure. A special thanks to Edivânia Queiroz, who did her best to complete ...
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“I had a very smooth experience with Andrews, ......”

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Feb 07,2022
Minithumbup
By: 'Josie'
Feb 07,2022
0 people found
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I had a very smooth experience with Andrews, Balham. I was shown round by Edivania Queiroz Da Barra who was smiley and welcoming. She was also very efficient, we were contacted within an hour of making the offer. I would 100% recommend this agent for future ...
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“Dí and JP were brilliant in helping us get a ......”

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Feb 05,2022
Minithumbup
By: 'Sean'
Feb 05,2022
0 people found
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Dí and JP were brilliant in helping us get a lovely place. Would recommend 100%. Excellent All round. Fantastic service....
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“I would recommend Andrews Letting Agency to m......”

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Mar 03,2021
Minithumbup
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Tom
By: 'Dorothy'
Mar 03,2021
0 people found
this helpful
I would recommend Andrews Letting Agency to my best friends. I have been with them for years and found them to be a tremendous helpful, kind, friendly, approachable team of dedicated professionals, one in particular on whom I have come to rely due to his ...
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“I recently viewed a house with Andrews. Despi......”

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Dec 23,2020
Minithumbup
By: 'Courtney'
Dec 23,2020
0 people found
this helpful
I recently viewed a house with Andrews. Despite all of the restrictions this year, they were very friendly and helpful. So knowledgeable about the area!...
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“I have been using Andrews' full management se......”

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Jan 24,2020
Minithumbup
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Tom
By: 'Fiona'
Jan 24,2020
0 people found
this helpful
I have been using Andrews' full management service for a number of years and have always had excellent service. As "small fry" in letting terms, my agent, Tom Giboney has given dedicated and fair service to both me and, I feel, to my tenants....
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“very bad experience...”

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Apr 17,2018
Minithumbdown
By: 'Summer'
Apr 17,2018
1 people found
this helpful
Agency was very helpful when they wanted to let us the flat, however, whenever we had issues, it was really difficult to get in touch with them. Getting the deposit back was a nightmare, even after our landlord agreed to pay us the deposit back. ...
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Comment on agent fees
fees are pretty high, for this amount of money, you do expect better
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“Emmanuel was fantastic and made the whole moving process a ......”

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Oct 24,2017
Minithumbup
By: 'Jasmin'
Oct 24,2017
0 people found
this helpful
Emmanuel was fantastic and made the whole moving process a lot less stressful than I had anticipated it would be. He answered any questions we had quickly and efficiently. We are very happy in our new home and would recommend Emmanuel and the team at ...
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Comment on agent fees
As you would expect in London.
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“I'm very pleased with the service that I received - ......”

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Jun 30,2017
Minithumbup
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Avner
By: 'Avner'
Jun 30,2017
0 people found
this helpful
I'm very pleased with the service that I received - Jean Pierre was lways very professional and reliable and honest....
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Comment on agent fees
Very reasonable fees
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“After disappointing experience with another estate agent in trying to ......”

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Jun 20,2017
Minithumbup
By: 'Susie'
Jun 20,2017
0 people found
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After disappointing experience with another estate agent in trying to sell our flat we were very pleased with the professional and positive service we received when switching to Andrews, especially from Pamela and Tom who achieved the sale we wanted, at the price we wanted ...
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“Emmanuel took a friendly and informed approach to showing us ......”

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Oct 28,2016
Minithumbup
By: 'FN24'
Oct 28,2016
0 people found
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Emmanuel took a friendly and informed approach to showing us around the property. When completing the referencing and signing of contracts process he kept us updated and informed throughout. He was punctual in replying to our queries and has been in regular contact since the ...
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“Emmanuel has been incredibly professional, supportive and friendly‚€‚“ a credit ......”

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Aug 24,2016
Minithumbup
By: 'Mike'
Aug 24,2016
0 people found
this helpful
Emmanuel has been incredibly professional, supportive and friendly‚€‚“ a credit to Andrews Property. He made what was a stressful experience a very straight-forward, providing me with a number of options, that were both in budget and to our specifications. Emmanuel and Marcus always kept me ...
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“Emmanuel has been incredibly professional, supportive and friendly. He made ......”

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Jul 05,2016
Minithumbup
By: 'Monika'
Jul 05,2016
0 people found
this helpful
Emmanuel has been incredibly professional, supportive and friendly. He made what was a stressful experience (searching for and securing a rental propoerty within 4 weeks) a very straight-forward one! Emmanuel always kept me up to date with where we were in the process. Remained strong and ...
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Comment on agent fees
good
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“Horrible agency.Do not rent with them!NO professionalism, no ......”

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Dec 07,2015
Minithumbdown
By: 'sassma'
Dec 07,2015
2 people found
this helpful
Horrible agency. Do not rent with them! NO professionalism, no punctuality, no reliability. Extremely high fees for no service at all. Especially the property manager at the Balham branch Tom Giboney was incredibly unhelpful and disrespectful. Would not recommend at all!...
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Comment on agent fees
incredibly high fees for no service or really bad service
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By: JP Saint-Avit
Mar 29, 2016
View all comments (1)
Dear Sassma, Thank you for your All Agents posting. I would like to reassure you that Andrews is genuinely committed to giving its customers the best possible service, and I am sorry to hear that we have not met your expectations on this occasion. Furthermore, all customer comments are taken very seriously and investigated thoroughly with every effort made to ensure that the outcome is balanced, objective and fair to you, and to the members of staff involved. Please contact me direct as be ...

“Marcus went out of his way to find us a ......”

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Sep 28,2015
Minithumbup
By: 'anonymous'
Sep 28,2015
0 people found
this helpful
Marcus went out of his way to find us a new property. He listened to our specifications carefully and found us a property which matched our needs perfectly. We were delighted with the service he provided and also found him to be very professional and ...
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“Been using Andrews particularly the balham branch for a few ......”

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Sep 28,2015
Minithumbup
By: 'K'
Sep 28,2015
0 people found
this helpful
Been using Andrews particularly the balham branch for a few years now and the service has been excellent.Marcus and on this occasion provided excellent customer service and get me appraised of progress on the letting. Would highy recommend both for acknowledgement. They give estate ...
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Comment on agent fees
Competitive
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“I was very happy with the service provided from Emmanuel ......”

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Sep 28,2015
Minithumbup
By: 'Raneisha'
Sep 28,2015
0 people found
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I was very happy with the service provided from Emmanuel at Andrews in Balham. He was highly professional and made every effort in understanding my requirements, which resulted in an ideal rental property match. Transactions were straightforward and queries were always promptly addressed enabling my ...
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“I have used Andrews for finding me tenants for my ......”

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Sep 22,2015
Minithumbup
By: 'Charlie'
Sep 22,2015
0 people found
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I have used Andrews for finding me tenants for my two properties for a few years now. I work in recruitment so know the stigma both recruiters and estate agents have attached to them. I choose to work with Andrews as they aren't like any ...
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“Having rented for the last 5 years or so, I have ......”

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Sep 21,2015
Minithumbup
By: 'Danny'
Sep 21,2015
0 people found
this helpful
Having rented for the last 5 years or so, I have to say that Andrews have been superb in the last year they have been looking after me. A lot of that has to do with the 'personability' factor from its staff and of course the ...
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“My experience dealing with Andrews was excellent, from the beginning ......”

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Sep 10,2015
Minithumbup
By: 'Mrs'
Sep 10,2015
0 people found
this helpful
My experience dealing with Andrews was excellent, from the beginning Jean-Peirre was professional, efficient and very positive about renting our apartment. I was pleasantly surprised when we had a very good tenant within 3 days of advertising the property and so far am very happy with ...
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“We received excellent service from Emmanuel Kyei with smooth communication ......”

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Sep 09,2015
Minithumbup
By: 'Alena'
Sep 09,2015
0 people found
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We received excellent service from Emmanuel Kyei with smooth communication and assistance with all matters.We are pleased with the new rented flat and would certainly recommend Andrews. We had very little time to move between flats and thanks to Emmanuel's coordination we managed fine. ...
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“It has been a smooth process renting a flat with ......”

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Sep 08,2015
Minithumbup
By: 'AK'
Sep 08,2015
0 people found
this helpful
It has been a smooth process renting a flat with the help of Andrews Letting and Management. They were on time for each step of the process and very clear on the instructions. They respond to the requests of tenants promptly and lead through the ...
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Comment on agent fees
According to my previous agent the prices were a bit high.
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“We had to move at very short notice and Jean ......”

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Sep 02,2015
Minithumbup
By: 'Nick'
Sep 02,2015
0 people found
this helpful
We had to move at very short notice and Jean Pierre was able to make this happen. Both JP and Emmanuel were extremely helpful, quick, efficient and a joy to deal with. They responded to our communications quickly and turned around a tenancy agreement in ...
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“Marcus has been of great help to us throughout the ......”

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Aug 21,2015
Minithumbup
By: 'Peter'
Aug 21,2015
0 people found
this helpful
Marcus has been of great help to us throughout the rental process, providing well informed advice and always making himself available to assist with any questions or concerns we had. Friendly, knowledgeable and helpful, exactly the kind of person you need when looking for a ...
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“Marcus was of great assistance in helping me lease a ......”

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Aug 17,2015
Minithumbup
By: 'Paul'
Aug 17,2015
0 people found
this helpful
Marcus was of great assistance in helping me lease a property in a very short space of time. He went out of his way to assist with the small irritating things such as assisting with deliveries and furniture removals from the property when I was ...
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“Marcus Carter has demonstrated dedication and commitment in his role ......”

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Aug 12,2015
Minithumbup
By: 'Andrews'
Aug 12,2015
0 people found
this helpful
Marcus Carter has demonstrated dedication and commitment in his role as Assistant Lettings Agent and shown care and consideration in finding tenants for my property.He has gone out of his way in finding suitable tenants and acted with integrity and principles during the negotiation ...
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“My housemates and I were extremely satisfied with the service ......”

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Aug 11,2015
Minithumbup
By: 'PatrickJ'
Aug 11,2015
0 people found
this helpful
My housemates and I were extremely satisfied with the service provided by Emmanuel & Marcus. They were clear and transparent from the outset and provided informed advice that enabled us to secure a great property. When issues did arise - not through their doing- they were ...
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“Fantastic service from start to finish. Would highly recommend using ......”

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Aug 10,2015
Minithumbup
By: 'Antoinette'
Aug 10,2015
0 people found
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Fantastic service from start to finish. Would highly recommend using Andrews. Marcus was knowledgeable, professional and articulate. He kept us informed and updated continually. We were able to rent out our property quickly and efficiently. Marcus made the whole process very easy....
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“Andrews were efficient and really helpful with all our queries. ......”

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Aug 07,2015
Minithumbup
By: 'Laura'
Aug 07,2015
0 people found
this helpful
Andrews were efficient and really helpful with all our queries. They got back to us quickly and kept us updated at every stage of the process!...
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“The agents were very co-operative and fully understand their job ......”

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May 19,2015
Minithumbup
By: 'Sheikh'
May 19,2015
0 people found
this helpful
The agents were very co-operative and fully understand their job and gave all possible assistance and I recommend them on a very good scale. Their dealings are very smooth. Wish them best of luck and hope they maintain this standard....
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Comment on agent fees
Fee is ok and on my request they even lowered it.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:46 PM 23/12/2014 by Tom Dixon-Smith

Awards won by Andrews, London SW12 9SG



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