Hi, I'm sorry you have had an issue, from your email I would assume you are a tenant in a certain property we have where the landlords have demanded they approve any repairs via them before we can send a contractor. It does put us in a difficult position certainly, but it is the landlords that pay for our service and we have to take instructions from them. There are a lot of issues that they believe are being caused by tenant lifestyle, in this case I believe you are upset because you had to wait for a boiler engineer to come at 8am this morning (Sunday) for a fault reported Saturday later in the afternoon, this landlord has a British Gas service contract so we had to instruct them, to be honest this timescale on a fault reported on a Saturday is actually pretty good- especially for British Gas. Regarding the emergency number, we have given all our tenants an emergency out of hours number to call if they cannot get through to anyone from Daisylets, which is 24/7 and is an outsourced national maintenance company, so I wonder if you were calling the right number.. If it is about the toilet appearing to start to block again, I believe there is a dispute regarding the last two call outs to unblock it by a plumber and a handyman and who should be paying. If you talk to your property manager on Monday she will speak to the landlords about getting a drainage company out, but as you have already been advised, if there is nothing wrong with the drains, as the plumber has already reported, then you will be liable for the cost, and they are quite expensive. I understand you previously were unhappy with this suggestion. I would also like to point out that your property manager may be more likely to be sympathetic if she isn't sworn at over the phone and is treated with civility, she is doing her best under difficult circumstances, I know it's frustrating but she is trying to her job caught between yourselves and the landlords in this case.