97% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
92% lettings fee satisfaction
Sep 06,2011
Sep 06,2011
3
people found
this helpful
this helpful
Its a shame you can't put 0 stars...
All was proceeding well with viewings and discussions until we made the mistake of letting them know we were interested in the property.
That was the turning point, and every call that was made, Phil would ask if we had signed the paperwork yet. He also changed the details of the property, and if I hadn't asked about what specifically came with the flat, I get the feeling we wouldn't have known until we had signed the agreement.
The pressure to fill in the paperwork, and pay the reservation fee was phenomenal, and only once we had submitted card details did we find out what other hidden costs they had. When we asked for a refund, the standard "No" was given, as expected, leaving us no option but to contact the Ombudsman and Trading Standards.
I would warn people to do your homework, and talk to people that have had dealings with ANY agent, before making a final decision. You may not get off as lightly as we have.
All was proceeding well with viewings and discussions until we made the mistake of letting them know we were interested in the property.
That was the turning point, and every call that was made, Phil would ask if we had signed the paperwork yet. He also changed the details of the property, and if I hadn't asked about what specifically came with the flat, I get the feeling we wouldn't have known until we had signed the agreement.
The pressure to fill in the paperwork, and pay the reservation fee was phenomenal, and only once we had submitted card details did we find out what other hidden costs they had. When we asked for a refund, the standard "No" was given, as expected, leaving us no option but to contact the Ombudsman and Trading Standards.
I would warn people to do your homework, and talk to people that have had dealings with ANY agent, before making a final decision. You may not get off as lightly as we have.
What agent could do to change your mind?
Friendlier Staff, Have ALL of their costs clearly displayed (not hidden), Not pressure people into accepting something or giving their card details away, Have REAL offices where REAL people can be met and spoken to in personAttached Filesnbsp;
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Dec 30, 2011
We are currently in the same situation with Gatekeeper. Were Trading Standards of any use? Did you get your money back?
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Latest Reviews
28th Sep 2024
reviewed by 'Adrian Missen'
6th Sep 2024
reviewed by 'jamie'
1st Sep 2024
reviewed by 'Matteo'
12th Aug 2024
reviewed by 'Robert Rusu'
8th Aug 2024
reviewed by 'Moses'
25th Jul 2024
reviewed by 'Beth'
Opening Hours
Address
Gatekeeper Property Services Ltd
3-4 Kingfishers Court Northfield Farm Lane
Witney
Oxfordshire
OX28 1UE
01993 608667
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 98% | £118,000 | £650,000 |
| Lettings | 96% | 92% | £575 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 144 | 15 | 162 | 33 | 35 | 1 | 23 | 0 | 20 | 11 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 28,2024
Sep 28,2024
0
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Dan / Sam and the team handled the sale in a very friendly & professional manner. Phil dealt with the completion very efficiently keeping me informed of progress at all times....
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Oct 23, 2024
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Hi Adrian, thank you so much for the 5 Star Review. Dan, Sam and Phil will be delighted to hear you found the service to be very professional and efficient. All the best, Vanessa ...
Sep 06,2024
Sep 06,2024
0
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A Great service from the team at gatekeeper ,
Especially Dan and Phil who have looked after my properties for a number of years .
Thank you ....
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Sep 10, 2024
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Hi Jamie, thank you so much for the 5 Star Review. Dan, Phil and the team will be delighted to hear you found the service to be great. All the best, Vanessa ...
Sep 01,2024
Sep 01,2024
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Very impressed by the proactive attitude of all the team members who dealt with my tenancy application. I found the letting market quite 'brutal' 🤣 and I'm pleased to say Gatekeeper helped me with smooth online procedure and a very responsive team. A big thank you ...
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Sep 10, 2024
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Hi Matteo, wow what lovely comments to receive - thank you so much! I know Charlie and the team will be so pleased that you have acknowledged all their hard work. All the best, Vanessa ...
Aug 12,2024
Aug 12,2024
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Extremely satisfying , Answered all my questions very professionally , looking forward seeing you again to sign the contract....
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Sep 10, 2024
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Hi Robert, thank you so much for the 5 Star Review. The team will be delighted to hear you found the service to be very professional. All the best, Vanessa ...
Aug 08,2024
Aug 08,2024
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It was a nice reception. I like how your representative conducted the tour around the house...
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Sep 10, 2024
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Hi Moses, thanks so much for your lovely comments, they are very much appreciated! All the best, Vanessa ...
Jul 25,2024
Jul 25,2024
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I have had great service during my tenancy from my property manager Charlie....
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Sep 10, 2024
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Hi Beth, thanks so much for your kind comments, so pleased you found Charlie to be helpful and provided a great service! All the best, Vanessa ...
Jul 25,2024
Jul 25,2024
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Amazing - very happy. The Banbury office is a pleasure to deal with....
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Sep 10, 2024
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Hi Jack, thanks so much for your lovely comments, they are very much appreciated! All the best, Vanessa ...
Jul 02,2024
Jul 02,2024
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This is now my tenth year of using Gatekeeper as my letting agent for my property, and in that time I cannot fault their service!
I don't even have to think about my property as Gatekeeper deal with everything for me while I can relax ...
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Jul 11, 2024
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Hi Melanie, wow what lovely comments to receive - thank you so much! I know the team will be so pleased that you have acknowledged all their hard work on your behalf. All the best, Vanessa ...
Jun 28,2024
Jun 28,2024
0
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I have used Gatekeeper for some years now to manage my rental. Recently Phil had been my main point of contact. I've been really impressed with the level of service that I have received. Phil always gets back to me if he's not available and ...
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Jul 11, 2024
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Hi Andy, thank you so much for the 5 Star Review. Phil and the team will be delighted to hear you found the service to be fantastic. All the best, Vanessa ...
May 10,2024
May 10,2024
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I've been using Gatekeeper for some years now. They keep me posted on all matters regarding my rental. During a change of tenants I'm being really well updated by Phil and Dan and feel confident that they'll find the right new tenants....
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May 28, 2024
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Hi Andy, thanks so much for your lovely comments, they are very much appreciated! All the best, Vanessa ...
Apr 11,2024
Apr 11,2024
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Fantastic service from Phil who kept me informed throughout the end of tenancy and new tenant process. I can highly recommend Gatekeeper for any future or current landlord....
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May 28, 2024
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Hi Heather, thanks so much for the 5 Star Review and the recommendation, Phil and the team will be delighted you found the service to be fantastic. All the best, Vanessa ...
Mar 01,2024
Mar 01,2024
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Gatekeeper, are absolutely brilliant. they are professional, friendly, and really know their stuff. They always know who I am, what property, and the tenant. They find new tenants quickly, do all the right checks, and make sure the property is being cared for. They liaise ...
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Mar 05, 2024
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Hi Barbara, wow what lovely comments to receive - thank you so much! So pleased that we are looking after you, your property, and your tenants in a professional and friendly manner! I know the team will be so pleased that you have acknowledged all their hard work on your behalf! All the best, Vanessa ...
Feb 19,2024
Feb 19,2024
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Excellent service received from Dan and the team at Gatekeeper, as always. As a landlord, I know my properties are in safe hands, leaving me to relax and enjoy my retirement....
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Feb 20, 2024
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Hi Heather, thanks so much for such a lovely review, Dan and the team will be so pleased to hear that you feel your property is in safe hands and that you are receiving such excellent service! Enjoy! All the best, Vanessa ...
Jan 12,2024
Jan 12,2024
0
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Would highly recommend, great communication and full peace of mind for myself that my property is in safe hands....
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Jan 23, 2024
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Hi Nigel, thank you so much for your kind recommendation, so pleased to hear that you are happy with our communication and feel that we are doing a great job of looking after your property. All the best, Vanessa ...
Dec 11,2023
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I recently had a great experience with Gatekeeper and wanted to share. Their in-depth local market knowledge, excellent communication, professionalism, and personalised approach made the entire process smooth and enjoyable. Highly recommend!...
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Dec 21, 2023
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Hi there Chotty, thanks so much for your kind words and great recommendation! So pleased that you found us to be knowledgeable, professional and personal! All the best, Vanessa ...
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Nov 21,2023
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I recently had the pleasure of working with Gatekeeper Estate Agency in Swindon for the sale of my property and I must say, the experience was nothing short of outstanding. A special shoutout to Dan, who was our main point of contact throughout the process. ...
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Nov 30, 2023
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Hi there, thank you so much for taking the time to share your experience and we so appreciate your kind words about Dan, Phil and the entire team. Glad we could make the whole selling process smooth and stress-free for you. Thanks so much for the recommendation, we really appreciate it! All the best, Vanessa ...
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Laura was very help and friendly. All our questions were answered promptly...
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Jun 27, 2023
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Hi Edie, thanks so much for your kind comments, so pleased you found Laura to be helpful and friendly! All the best, Vanessa ...
Apr 20,2023
Apr 20,2023
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A reliable agent. He keeps you updated on the property and lets you know about any issues beforehand. He promptly returns calls and emails, making sure you stay informed and can make informed decisions about the property....
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May 16, 2023
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Hi Danny, thanks so much for all your lovely comments regarding the service you received. All the best, Vanessa ...
Feb 17,2023
Feb 17,2023
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Great experience. Very knowledgeable, efficient and fast service. Great experience all round. I would thoroughly recommend the agency and staff who work there....
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Feb 21, 2023
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Hi Nicola, thanks so much for recommending us, so pleased you had a good experience with knowledgeable and efficient service! All the best, Vanessa ...
Jan 15,2023
Jan 15,2023
0
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I was shown a rental property by Kenya who could not have been more welcoming and kind, and answered all my questions competently.
Overall I was very impressed with the quality of the service....
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Jan 19, 2023
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Hi René, thanks so much for your review, Kenya will be so pleased to hear that you found her to be kind and welcoming, and that you were impressed with the service. All the best, Vanessa ...
Dec 31,2022
Dec 31,2022
0
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Helpful and attentive staff, respond to questions promptly and professionally, all issues with our rented home have been resolved in a timely manner....
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Jan 19, 2023
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Hi Alistair, thanks so much for such a positive review, good to hear that everyone was helpful, attentive and professional and any issues have been ironed out quickly for you. All the best, Vanessa ...
Dec 23,2022
Dec 23,2022
0
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Gatekeeper keep my piece of mind when renting my flat. I would highly recommend these to anyone renting a property....
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Jan 19, 2023
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Hi Lorraine, so pleased to know that we are giving you piece of mind by taking care of the rental of your property, that's what we are here for! All the best, Vanessa ...
Dec 16,2022
Dec 16,2022
0
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Brilliant from start to finish, nothing was too much trouble. Kept me up to date with the stages we were at and helped all the way along . Highly recommend...
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Jan 19, 2023
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Hi Neil, great to hear that your application went smoothly and you had help every step of the way! All the best, Vanessa ...
Dec 05,2022
Dec 05,2022
0
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Gatekeeper member of staff, Laura Rich, met us at the property on time, answered all our questions and was very competent & friendly ....
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Nov 24,2022
Nov 24,2022
0
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Am from Nigeria and now am here in the uk, this will be my first time and agency will be good to me...
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Jan 19, 2023
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Hi Lawal, welcome to the UK and thanks so much for the 5 Star Review. All the best with your property search, Vanessa ...
Nov 20,2022
Nov 20,2022
0
people found
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this helpful
Excellent team, found a lovely property really quickly and within 5 days all is secured to move in, within a matter of weeks. Responsive team, polite and courteous, viewing with Billie, and follow up calls with team all very efficient. Nice daily email update which is ...
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Jan 19, 2023
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Hi Liz, so pleased that all your application has all gone smoothly and the team have been polite and responsive. All the best for your move, Vanessa ...
Nov 17,2022
Nov 17,2022
0
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Hello
Good Day!
Mr Richard Pearce is great ,he is kind and helpful he assist as well and answer all the things i want to know about the property .He is kind and the best always ontime thank you
Yours
Nenita...
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Jan 19, 2023
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Hi Nenita, thank you so much for your kind comments and recommendation of Richard and the service he has provided for you, he will be so pleased! All the best, Vanessa ...
Nov 13,2022
Nov 13,2022
0
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I recently met with Laura Rich from Gatekeeper to view a property in Swindon.
Laura was punctual, friendly, informative and a pleasure to deal with. She was one of the best negotiators I have dealt with over the past few weeks...
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Jan 19, 2023
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Hi Jean, many thanks for your 5 Star Review and lovely comments regarding Laura's service to you, she will be so pleased. All the best, Vanessa ...
Nov 09,2022
Nov 09,2022
0
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As a trustee of a charity that has a house to rent, ir was a relief to find Gatekeeper will fully manage everything, and for a reasonable fee. I found Gatekeeper’s agent kept me informed about progress, explained and discussed issues and listened to ...
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Jan 19, 2023
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Hi there, really appreciate your feedback and we are happy to help make life easier for you in renting out the property you are responsible for! All the best, Vanessa ...
Nov 07,2022
Nov 07,2022
0
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Great overall Landlord service. Although maintenace costs have risen more recently across both tenancies, it has been relatively quiet in the year or so...
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Jan 19, 2023
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Hi Sukhie, thanks so much for your 5 Star Review. I do appreciate that maintenance costs have gone up, it is driven by other costs in the market and we are working hard to mitigate these wherever possible. Good to hear that you are otherwise happy with your Landlord service. All the best, Vanessa ...
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Best Letting Agent in Witney 
