100% sales valuation accuracy
100% sales fee satisfaction
Sep 05,2011
Sep 05,2011
6
people found
this helpful
this helpful
Douglas Allen of Hornchurch are one of 3 agents that I asked to value my daughters home with a view to selling it through one of them. The other 2 agents provided a valuation based on comparable properties, lists of which they brought with them, and have phoned me several times trying to persuade me by offering inducements, such as lower commission, to use their services. By contrast Dougls Allen did not bring along any comparables, saying the office computer was down, but nevertheless promised to phone me from home that evening or the next day at the latest. I had just redocorated the whole house except for 2 bedrooms, another few days work. It has a fairly new kitchen and bathroom and was in immaculate condition a week later when I had finished the painting. The representative from Douglas Allen did not even view all of the property, missing the large side garden that may be suitable for an extension. Neither did she offer a valuation but spent some time explaning that they had a client who bought properties that needed work doing, then did them up to sell or rent out. I said that I would be a fool to consider selling to a developer and would prefer to get a fair market price when the painting was finished.
I did not receive a call that evening, nor the next day, nor during the next week. So I phoned the manager at the Hornchurch branch to ask if he knew that his representative had tried to get this house on the cheap and to ask for their valuation. He gave me short shift and said I must write to him if I wanted to complain. Instead I tried to email the Managing Director, Paul Rooney of Arun Estates, of whom Douglas Allen is a part. Arun Estates first gave me the wrong email address and then instead of passing my complaint to Mr Rooney they sent me a complaints form by email in a format that I couldnot download. This is when I decided that they are not interested in my complaint and That I would leave them this negative feedback.
I am an experienced buyer and vendor having bought and sold at least 10 houses and have never come across an estate agent with such a bad attitude, that appears to extend all the way to the top. Buying and selling is stressful enough without having to deal with these sort of people.
Beware of these people. I would never ever ask an agent from this group for a valuation, nor buy a property that they advertised for sale. Thankfully there are other reputable agents whom I can rely on in the future.
I did not receive a call that evening, nor the next day, nor during the next week. So I phoned the manager at the Hornchurch branch to ask if he knew that his representative had tried to get this house on the cheap and to ask for their valuation. He gave me short shift and said I must write to him if I wanted to complain. Instead I tried to email the Managing Director, Paul Rooney of Arun Estates, of whom Douglas Allen is a part. Arun Estates first gave me the wrong email address and then instead of passing my complaint to Mr Rooney they sent me a complaints form by email in a format that I couldnot download. This is when I decided that they are not interested in my complaint and That I would leave them this negative feedback.
I am an experienced buyer and vendor having bought and sold at least 10 houses and have never come across an estate agent with such a bad attitude, that appears to extend all the way to the top. Buying and selling is stressful enough without having to deal with these sort of people.
Beware of these people. I would never ever ask an agent from this group for a valuation, nor buy a property that they advertised for sale. Thankfully there are other reputable agents whom I can rely on in the future.
What agent could do to change your mind?
They should have just provided a valuation in accordance with the agreement we had made, and not tried to obtain this house on the cheap.Attached Filesnbsp;
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Latest Reviews
26th Jan 2022
reviewed by 'John-Henry Dickinson'
20th Sep 2021
reviewed by '000'
31st Jan 2018
reviewed by 'Yasemin565'
1st Nov 2013
reviewed by 'Irene'
12th Oct 2013
reviewed by 'Leona'
Opening Hours
Address
Douglas Allen
133A High Street
Hornchurch
Greater London
RM11 1TX
01708 437777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £565,000 | £675,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 8 | 0 | 4 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 28,2024
Feb 28,2024
0
people found
this helpful
this helpful
After the first viewing, I offered 600,000 to the landlord through the agent Douglas Allen – Hornchurch. As the first offer was rejected, David, the Senior Partner of the Agent requested me to increase my offer. He kept emphasized that he represented the vendor only but not ...
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Jan 26,2022
Jan 26,2022
0
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this helpful
I dealt with David Tomlins and Chelsey Baldwin throughout the sale of our property. David managed to get well above our initial target and what other estate agents were expecting to achieve. Chelsey was very easy to contact and deal with regarding all aspects of ...
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Sep 20,2021
Sep 20,2021
0
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Thank you Douglas Allen, Hornchurch, for selling my house and enabling me to buy the house I want. The sale took a long time, but thank you to Chelsey and all the team at Douglas Allen, Hornchurch for your hard work in making it all ...
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Jan 31,2018
Jan 31,2018
3
people found
this helpful
this helpful
Was positive to begin with until *tried to stitch me up with rates in order to fit into his listings deadline. Originally started on 1.3% + VAT. Wanted to speak to someone we knew internally about negotiation but when the topic came up, *he denied he offered ...
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Comment on agent fees
They vary depending on the team targets, can be way more flexible if they desperately want to list your house as they have targets based on this. However make sure you get rates in writing as they can up by cowboy agents that fail to hit targets. I was offered 1.3% - 1.4% + VAT
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Feb 09, 2018
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(1)
Cant agree more. Service was so bad. They work on getting people through the door rather than the right people in. Offer no advice once someone offers on your property. Cant keep a diary and are so reactive they don't even chase up on people who have offered on your property. We were so disheartened by the process we pulled out of a potential sale. ...
Nov 01,2013
Nov 01,2013
1
people found
this helpful
this helpful
Selling and buying our new home has been a stressful experience and we don't plan to do it again! The valuation of our property went well, a few hiccups whilst the sale was ongoing and then we found a buyer.
I must admit from putting ...
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Dec 07, 2013
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(1)
Dear Irene, Thank you for you feedback, I am sorry you did not experience the greatest start to the transaction, alhtough both Ian and Natasha really proved that we are different and will go the extra mile to make things happen. It is great to see that you would recommend us to future clients and that our after sales service really kept you informed and smilling. I hope you have settled into you new home well and the move has worked out well for you. Kind regards Paul Ingleton (Group Partner) ...
Oct 12,2013
Oct 12,2013
1
people found
this helpful
this helpful
Our initial meeting with Simone was very proactive, as she seemed to have a good idea of what we were looking for and not just give us every property detail they had on their books. The viewing, offer and acceptance happened all in one day ...
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Oct 17, 2013
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Leona, I really appreciate your feedback, we as a company pride ourselves on trying to identify the right property for clients rather than just sending details or addidng it to the internet and awaiting the calls to come in, we invest heavily on staff training to ensure that the level of service exceeds our clients expectations, looking at the feedback, this certainly worked well for you. I am sorry there was a delay in the chain, unfortunatly these issues on many occassions cannot be avoided, s ...
Oct 12,2013
Oct 12,2013
1
people found
this helpful
this helpful
MY DEALING WERE INITIALLY WITH DAVID AT HORNCHURCH AND HE WAS ALWAYS INFORMATIVE AND KEPT ME UPTO DATE WITH ALL THAT THE SELLERS INFORMATION. I WAS THEN INTRODUCED TO NATASHA AND TO MY DELIGHT SHE WAS VERY HELPFUL AND COURTEOUS AT ALL TIMES. A VERY ...
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Oct 17, 2013
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Humera, Thank you very much for your kind feedback, it is always our company aim to ensure we keep clients fully updated and informed of the process, offering advice and assistance in any matters. I will pass your thanks onto both David the branch manager and Natasha the sales progressor. I am pleased you had a very good experience and we look forward as a company to be of assistance to you or your friends and family again soon. Kind regards Paul Ingleton Group Partner ...
Sep 12,2013
Sep 12,2013
1
people found
this helpful
this helpful
First off, you should negotiate the fees as they are very expensive and we honestly didn't think to try and reduce the cost as we were under time pressure to move. Douglas Allen were involved further along the chain so we thought it would be ...
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Sep 14, 2013
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Dear Sue,
I would like to thank you for your feedback, as always we are here to help. Many people feel that selling a property is simple, unfortunately more now than ever as you mentioned there are many hoops to jump through. In fact in your case the third party surveyor requested reports and the lender made these a condition prior to exchange and completion. I am pleased to hear that Natasha kept you and the chain fully informed throughout the transaction, this is an almost unique service we o ...
Sep 10,2013
Sep 10,2013
2
people found
this helpful
this helpful
Kept me informed and tried hard to negotiate a sale and also helped with purchase. I felt that they cared about our outcome....
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Sep 14, 2013
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Hi Jasmin,
I really appreciate your comments and would like to wish you all the best in your new home.
Kind regards
Paul Ingleton Group Partner ...
Aug 06,2013
Aug 06,2013
3
people found
this helpful
this helpful
David and his team selling our property were first class, attention to detail was never in question and sold our property a lot quicker than we thought, no problems completely hassle free, the girls and Paul were great and always helpful. The sales progressor assigned ...
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Sep 14, 2013
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Hi Michelle,
I would like to thank you for your kind feedback, it is always good to hear that things were hassle free and that you were kept in touch on a regular basis, I will pass on your comments to Natasha and David.
I would like to wish you all the best in your new home.
Kind regards Paul Ingleton Group Partner ...
Jul 25,2013
Jul 25,2013
2
people found
this helpful
this helpful
Natasha and Kirsty have been amazing, they are a real asset to Douglas Allen. Taking each in turn, Kirsty spoke with my fiance and I to establish what we were looking for, she really did go out there and get us lots of properties. We ...
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Sep 14, 2013
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Hi Taylor,
I am always really pleased to hear that my staff have gone the extra mile to ensure (Whilst lengthly) things went through in the end, it really shows the tenacity of our staff not only to identify the right property but the honesty and keeping you informed (Good or Bad).
I hope the wedding went well and that the Baldness is now getting back to normal (something I can't cure).
All the best in your new home and we look forward to be of assistance to you or any of your friends, family ...
Apr 26,2013
Apr 26,2013
3
people found
this helpful
this helpful
This was a sale after my Aunt had dies, the agent was in total control, showing people round etc.
The held an openday initally, whcih did genrate an offer (that we accepted) but fell through, they subsequently showed further people round. This produced a furth ...
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Feb 22,2013
Feb 22,2013
5
people found
this helpful
this helpful
Natasha worked tirellessly to complete in a very difficult and stressful sale. She responded promptly to all my queries and was very patient....
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Oct 19,2012
Oct 19,2012
5
people found
this helpful
this helpful
David Tomlins and his team worked tirelessly to sell my flat in Rainham. Communication was first rate and there was never any shortage of potential purchasers being shown around. The marketing was very professional and showed the property to it's very best advantage. Once the ...
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Sep 05,2011
Sep 05,2011
6
people found
this helpful
this helpful
Douglas Allen of Hornchurch are one of 3 agents that I asked to value my daughters home with a view to selling it through one of them. The other 2 agents provided a valuation based on comparable properties, lists of which they brought with them, and have ...
read full review
read full review
What agent could do to change your mind?
They should have just provided a valuation in accordance with the agreement we had made, and not tried to obtain this house on the cheap.Attached Filesnbsp;
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