100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 28,2015
Jan 28,2015
2
people found
this helpful
this helpful
Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had to take in the landlord's post and even though I informed them it would only cost £21 for 3 months to have the post redirected, they did nothing.
When I came to move out of the property, they tried to cheat me out of my deposit and claim for things that were incorrect or downright outrageous. Out of a £625 deposit, they wanted to return £1!!! I submitted a dispute to the Tenancy Deposit Dispute Scheme who thankfully ruled in my favour and I got most of it back. At no point did Farrell Heyworth tell this member of their staff that they were out of order so it shows how little they know as well. Could go on but definitely beware of this company in Ormskirk and I would never recommend them to anyone.
When I came to move out of the property, they tried to cheat me out of my deposit and claim for things that were incorrect or downright outrageous. Out of a £625 deposit, they wanted to return £1!!! I submitted a dispute to the Tenancy Deposit Dispute Scheme who thankfully ruled in my favour and I got most of it back. At no point did Farrell Heyworth tell this member of their staff that they were out of order so it shows how little they know as well. Could go on but definitely beware of this company in Ormskirk and I would never recommend them to anyone.
What agent could do to change your mind?
not a thing!Attached Filesnbsp;
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Latest Reviews
25th Apr 2017
reviewed by 'Amanda'
13th Jul 2016
reviewed by 'Cullen'
26th Jun 2014
reviewed by 'farrell'
26th Aug 2011
reviewed by 'Stuart'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 25,2017
Apr 25,2017
3
people found
this helpful
this helpful
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ...
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Comment on agent fees
Awful!
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May 02, 2017
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(1)
Dear Ms Dykes,
Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale of your property is being conducted in the professional manner in which all our sales are dealt with. However, we aim to satisfy all our clients expectations and as a current customer we would urge you to speak directly to your local branch to assist us in resolving any outstanding issues you may have ...
Jul 13,2016
Jul 13,2016
2
people found
this helpful
this helpful
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he ...
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Jul 14, 2016
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(1)
Thank you for bringing your concerns to my attention. I'm sorry you have experienced some difficulty in securing a property, both with ourselves and with other agents. We have investigated this matter further and either myself or one of my colleagues in branch will be in touch today to discuss the problems referred to in your review.
Customer service is very important to us, we want to reassure you that both myself and my colleagues have taken every action possible on your behalf in this cas ...
Jan 28,2015
Jan 28,2015
2
people found
this helpful
this helpful
Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had ...
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read full review
What agent could do to change your mind?
not a thing!Attached Filesnbsp;
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Jan 30, 2015
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(1)
Dear 'C'
We are sorry to hear that you were unhappy with the service you received from our Ormskirk branch.
I have investigated this matter further and can confirm that Farrell Heyworth were engaged in 2011 to act for your landlord on a 'let only basis'. In these circumstances we are instructed to find and approve a tenant and hold and register their deposit in accordance with the Housing act.
Unfortunately we were not instructed to manage the property during the period of your tenancy. ...
Jun 26,2014
Jun 26,2014
6
people found
this helpful
this helpful
Massively undervalued a property I own, I could show 3 other properties that had sold in the area within 180 days as requested by the mortgage company. They reject 1 of them as they described to the mortgage company a massive difference in size it was actually about 28 ...
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What agent could do to change your mind?
Stop trying to cover your own back and undervalue. This is peoples lives and businesses, not a game. You will never see any of my money again. I'll make sure everybody knows it too!Attached Filesnbsp;
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“Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales.A bunch ......”
May 07,2012
May 07,2012
7
people found
this helpful
this helpful
Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales.
A bunch of rude, unresponsive kids. Ignore telephone calls and never respond to emails. The times the telephone has been answered they are disingenuous and sarcastic.
Why anybody would use these people to advertise a property for ...
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What agent could do to change your mind?
They could have been polite, answered calls, replied to emails and used some common sense. A truly valuable property agent will take each case on its own merits, use proper skill and judgement and enter into dialogue to establish the facts.Attached Filesnbsp;
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Aug 26,2011
Aug 26,2011
6
people found
this helpful
this helpful
I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to ...
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What agent could do to change your mind?
They could act professionally, vet their landlords, return calls when promised and in general run a business instead of the farce I was subjected to.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are sorry to hear that you were unhappy with the service you received from our Ormskirk branch.
I have investigated this matter further and can confirm that Farrell Heyworth were engaged in 2011 to act for your landlord on a 'let only basis'. In these circumstances we are instructed to find and approve a tenant and hold and register their deposit in accordance with the Housing act.
Unfortunately we were not instructed to manage the property during the period of your tenancy. In these circumstances a tenant would need to contact their landlord directly to arrange any maintenance of the property. On ending a tenancy in these circumstances a client would again need to contact their landlord to arrange to vacate the property. Any dispute arising at this time would be dealt with between the tenant and landlord. As we did not manage the property we could not assist in any negotiations following your vacation. If, as in this case, no agreement could be reached a third party dispute resolution can begin. This is adjudicated by the Tenancy Deposit Scheme.
As previously stated, Farrell Heyworth were instructed to hold the deposit for this property. Once we received notice this matter was to go to dispute we forwarded the deposit to the Tenancy Deposit Scheme.
I can also confirm that a member of staff at our Ormskirk branch is related to your previous landlord, however the employee took no part in the letting of the property to yourself as she was not employed by Farrell Heyworth at the time.
Every tenant is important to us and we take customer satisfaction very seriously. If you would like to discuss this matter further please get back in touch with Mike Lyon (the Ormskirk branch manager) in our Ormskirk branch on 01695 570075 and he will be pleased to assist you.