Romans
Camberley, GU15
3.9/5, 52 reviews
73% recommended
50% lettings valuation accuracy
50% lettings fee satisfaction

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“Not all of the staff are unproffesional and imcompetant in ......”

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Sep 05,2011
Minithumbdown
By: 'DEBBIE'
Sep 05,2011
1 people found
this helpful
Not all of the staff are unproffesional and imcompetant in this branch - but it just takes 1 or 2 to let the whole Company down.

My previous two properties i bought and sold through Romans- no hitches - an impecable service provided. So why is the Lettings department letting the company down? Is it because they are too busy to care about their clients? or maybe just too young and inexperienced?


I had problems in the information given out by Romans.I was told that i would not have to pay council tax on my property - WRONG -. If we had known this we would have asked the rent to have been more. No written apology was given. It was only when Irang up to complain an apology was made!

Boards put up without consent

Rent paid to my bank was two weeks late, although the money had been taken from my lodgers account.
Incidently, the blame was put onto my lodger: it was said that the delay was because my lodger had changed his bank details. This was not the case at all. My lodger had asked Romans not to take out money from his bank too early but on the date specified incase he did not have the funds to cover the rent!

My experience with renting a property from Romans comes from the problems encountered by my son , which are too numerous to mention.

To conclude I believe that Romans are good at taking your money but not so good at getting it back to you. Little customer service is offered at branch level. Promises given are not carried out.
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By: Martin Hembra
Sep 07, 2011
“Thank you for your comment and I apologise for any problems you may have experienced. Please contact me directly as I would like to attempt to resolve this with you directly. Ensuring our customers have a good experience with Romans is important to me, my team and to the Romans Group and on the occasion that someone may feel they have not enjoyed their experience I would like to attempt to understand why. My contact details are martin hembra regional lettings director 01344 404717

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Latest Reviews

View all Reviews 52
26th Apr 2021
reviewed by 'Nick'
“I rent a property through Romans. Although the tenant actually pays on time Romans seem to be able to choose ......”
13th Jul 2019
reviewed by 'John'
“I'm seriously impressed with this Estate Agent (I'm a landlord of 15 yrs with property around the country). They clearly have ......”
11th Feb 2019
reviewed by 'Alfie'
“Both these two were totally brilliant. Fast, polite, smart, totally on the ball. Had email feedback immediately after every visit....”
9th Feb 2015
reviewed by 'Tenant'
“Hello Readers This is an up to date review what happened in August 2013 after they evicted us on a section 21 . ......”
14th Mar 2014
reviewed by '......'
“I am very disappointed with the unprofessional service of the Romans agent. Dated 4th of March when I was asked ......”
5th Aug 2013
reviewed by 'TENANT'
“[[EDIT ORIGINAL START]]I WAS A TENANT FOR 3 YEARS , ROMANS CHEATED AND DECEIVED US . ROMANS ARE ABOUT PROFIT AND OVER ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
122 London Road
Camberley
Surrey
GU15 3TJ
01276 601600

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 50% £1,150 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 3 12 7 4 0 6 0 4 4
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Camberley, GU15

“Late transferring rent...”

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Apr 26,2021
Minithumbdown
By: 'Nick'
Apr 26,2021
1 people found
this helpful
I rent a property through Romans. Although the tenant actually pays on time Romans seem to be able to choose when they transfer the money. The mortgage is due today and after chasing Romans for the past 4 days for the rent it still hasn’t ...
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“Rented with hours of going live!...”

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Jul 13,2019
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Tom
By: 'John'
Jul 13,2019
0 people found
this helpful
I'm seriously impressed with this Estate Agent (I'm a landlord of 15 yrs with property around the country). They clearly have the trust in their prospective tenants to be able to place them with rental property. Our property was accurately valued , photographed, listed and rented within ...
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“Selling 35 Martel Close...”

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Feb 11,2019
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Matthew
By: 'Alfie'
Feb 11,2019
0 people found
this helpful
Both these two were totally brilliant. Fast, polite, smart, totally on the ball. Had email feedback immediately after every visit....
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Comment on agent fees
Average so fine
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“Hello Readers This is an up to date review what ......”

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Feb 09,2015
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Peter
By: 'Tenant'
Feb 09,2015
4 people found
this helpful
Hello Readers This is an up to date review what happened in August 2013 after they evicted us on a section 21 . We were told by the Landlord residing in Ireland that she was placing her daughter in the property and would not be re-letting the property , ...
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“I am very disappointed with the unprofessional service of the ......”

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Mar 14,2014
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Joseph
By: '......'
Mar 14,2014
8 people found
this helpful
I am very disappointed with the unprofessional service of the Romans agent. Dated 4th of March when I was asked to give initial deposit worth £500 plus £1 for debit transfer. The Romans staff promised to to close the viewing of that house to other prospective customer ...
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What agent could do to change your mind?
Don't make policy that your staff are not committed to stand for it. Be professional, Be honest and treat your customer with respect.
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“I WAS A TENANT FOR 3 YEARS , ROMANS CHEATED AND DECEIVED ......”

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Aug 05,2013
Minithumbdown
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Matthew
By: 'TENANT'
Aug 05,2013
9 people found
this helpful
I WAS A TENANT FOR 3 YEARS , ROMANS CHEATED AND DECEIVED US . ROMANS ARE ABOUT PROFIT AND OVER CHARGING . THEY WILL BEND OVER BACKWARDS IN THE BEGGINING . IF YOU HAVE PROBLEMS WITH YOUR LANDLORD AND THEY ARE MANAGING THE PROPERTY , THEY WILL PROTECT THAT LANDLORD ,IF ...
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What agent could do to change your mind?
Tell the truth !!!!!
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By: Tenant
Aug 10, 2013
View all comments (1)
[[EDIT ORIGINAL START]] I lost £400/- in single day. Just selected the property and paid the initial amount but cancelled the property in an hour after heard a very bad remark about this agency from my close friend. They refused to refund and informed that they did some underground work with my money. Most of the cases they do charge every 6months with tenancy renewal fee and all the maintenance they blame the tenant and charge. How come this many positive feedback for this worst agency? Stay ...

“A good experience I would personally recommend the people I ......”

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Nov 23,2012
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Sarah
By: 'ROGER'
Nov 23,2012
0 people found
this helpful
A good experience I would personally recommend the people I dealt with - Sarah, Mathew and Chris. I'ts a stressful time finding a new tenant and the made the search and conclusion very smooth...
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“Chantelle was very helpful, if I had any questions she ......”

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Nov 13,2012
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Chantelle
By: 'Lisa'
Nov 13,2012
0 people found
this helpful
Chantelle was very helpful, if I had any questions she would try and find the answers out for me. She gave lots of information about the property and the location....
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“As I was relocating 150 miles away from my home it ......”

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Oct 30,2012
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Sean
By: 'Sam'
Oct 30,2012
0 people found
this helpful
As I was relocating 150 miles away from my home it was good to find agents who appreciated the time constraints involved in such a move; my short viewing visits to my new area were well organised and only potentially suitable properties were shown by these ...
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“As this was our first house purchase I was expecting ......”

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Oct 29,2012
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Chantelle
By: 'Colin'
Oct 29,2012
0 people found
this helpful
As this was our first house purchase I was expecting to be pulled from pillar to post; however, in reality, I was kept fully informed of the sale's progress throughout the entire process and experienced no problems whatsoever. Overall, I am very happy with the ...
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“Hi everyone, don't let any property with Romans Letting agency ......”

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Sep 27,2012
Minithumbdown
By: 'Papi'
Sep 27,2012
4 people found
this helpful
Hi everyone, don't let any property with Romans Letting agency especially with Camberley. They let the property without a proper condition. At last they force tenants to do all the stuffs otherwise they will surely cutoff a huge amount from our advance deposit. They won't ...
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What agent could do to change your mind?
Poor response and taking wholesome of our deposit. Behaved very rude especially the inventory takers. It is huge hazel for the tenants.
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“Arranged viewings conveniently, allocated a seperate staff to manage the ......”

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Sep 15,2012
Minithumbup
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WASHINGTON
By: 'I'
Sep 15,2012
0 people found
this helpful
Arranged viewings conveniently, allocated a seperate staff to manage the completion process which helped a lot. I am completely happy with romans...
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“Fantastic service, always met with a smile. The staff will ......”

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Sep 15,2012
Minithumbup
By: 'Paddy'
Sep 15,2012
0 people found
this helpful
Fantastic service, always met with a smile. The staff will always give you time to help and will try their best to sort any any issues / queries ASAP. Always felt welcome and never felt hurried or unimportant to them. Would recommend them in a heartbeat....
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“Abi Daborn gave me my viewing of the house. I ......”

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Jul 30,2012
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Abi
By: 'Steven'
Jul 30,2012
0 people found
this helpful
Abi Daborn gave me my viewing of the house. I had several phone conversations with Abi leading up to my moving in. On each occasion she had the answer to my questions. A very professional, helpful & friendly lady Sarah Arnott dealt with my case over ...
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“Abi Daborn gave me my 1st viewing & I was very ......”

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Jul 18,2012
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Abi
By: 'Steven'
Jul 18,2012
0 people found
this helpful
Abi Daborn gave me my 1st viewing & I was very professional. helpful & friendly. I was offered a 2nd viewing but declined. i had several phone conversations with Abi in which she gave the answers to all my last minute enquries. Abi has very good people ...
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“Chris was entirely professional throughout: Followed up on requests in ......”

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Jul 16,2012
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Chris
By: 'Jon'
Jul 16,2012
0 people found
this helpful
Chris was entirely professional throughout: Followed up on requests in a prompt manner; Displayed interest and a willingness to assist; I felt that I could trust him to ensure that the process proceeded seamlessly. An excellent agent....
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“All the staff were very friendly and courteous in person ......”

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Jul 16,2012
Minithumbup
By: 'Jayne'
Jul 16,2012
0 people found
this helpful
All the staff were very friendly and courteous in person and over the phone. Kept me updated on what was going on. Excellent customer service and went out of their way to rent my property out even though they thought my property was going to ...
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“I have now used Romans for 3 years to deal with ......”

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Jul 07,2012
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Matthew
By: 'Colin'
Jul 07,2012
0 people found
this helpful
I have now used Romans for 3 years to deal with this letting. Things have gone well and my confidence in them grown to the extent that I have been happy to upgrade our relationship on to a fully managed arrangement....
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“I have been looking for a place to let since ......”

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Jul 03,2012
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Abi
By: 'Brett'
Jul 03,2012
0 people found
this helpful
I have been looking for a place to let since January 2012. I have thus far NEVER recieved such a warm and accomodating response from any other agency. Abi displays a keen talent in both the understanding of my needs, and the manner in wich I ...
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“I have had recent dealings with Romans lettings. Now I ......”

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Jun 13,2012
Minithumbup
By: 'Keri'
Jun 13,2012
0 people found
this helpful
I have had recent dealings with Romans lettings. Now I must say through hearsay I was not a fan of Romans - I was hearing things like "It's such a big company you're just a number as far as they are concerned" "they don't care ...
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“Superb customer service. When everyone else got it wrong Kelly ......”

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May 30,2012
Minithumbup
By: 'Jane'
May 30,2012
1 people found
this helpful
Superb customer service. When everyone else got it wrong Kelly took the time to review, comprehend, amend and fix. She follows through and always keeps her promises whether to sort a problem, to check a payment a month in advance or just to call back! ...
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“The agent was helpful easy to speak to and answered ......”

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May 25,2012
Minithumbup
By: 'Mrs'
May 25,2012
0 people found
this helpful
The agent was helpful easy to speak to and answered all questions we had quickly....
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“They were very efficient putting us on their mailing list ......”

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May 24,2012
Minithumbup
By: 'Vicky'
May 24,2012
0 people found
this helpful
They were very efficient putting us on their mailing list and sent us relevant properties and not just their whole list or things that were over our buget like some of their competitors. In phone conversations after visiting a property they were always very polite ...
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“I would congratulate Matthew Pulford of Roman lettings Camberley branch ......”

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May 24,2012
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Matthew
By: 'Chughtai'
May 24,2012
0 people found
this helpful
I would congratulate Matthew Pulford of Roman lettings Camberley branch in providing a excellent experience in successfully letting my property. Matthew's communicational and organisational skills were second to none and my experience from start to finish was made very easy with Mathews subtle approach....
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“Romans have managed my property for the last 6 years and ......”

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May 14,2012
Minithumbup
By: 'Margaret'
May 14,2012
0 people found
this helpful
Romans have managed my property for the last 6 years and I have found them to be an excellent Agent. I previously used Romans to purchase my property originally in 1997 and this went through seamlessly. I then put my property up for let in 2006 and asked ...
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“From the very start my wife and I were impressed ......”

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May 04,2012
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Sean
By: 'S'
May 04,2012
0 people found
this helpful
From the very start my wife and I were impressed by Sean Egan. He showed us the property in a very down to earth manner. He did not pressure us and let us make up our own mind. We both commented on how impressed we ...
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“I would recommend Romans (Camberley) for their courtesy and willingness ......”

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May 03,2012
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Lucy
By: 'Nicole,'
May 03,2012
0 people found
this helpful
I would recommend Romans (Camberley) for their courtesy and willingness to go the extra mile. Lucy was excellent and truly professional throughout my dealings with her. She also booked appointments to show my house to prospective buyers on her days off which shows real commitment ...
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“Matthew was extremely helpful from the first time I walked ......”

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Apr 26,2012
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Matthew
By: 'Gray'
Apr 26,2012
0 people found
this helpful
Matthew was extremely helpful from the first time I walked into the office. He knew exactly what property I was after and took me to view one which he said was perfect for me. I didnt have to look at any more before deciding it ...
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“I could not fault the service we received from Ms ......”

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Apr 04,2012
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Elizabeth
By: 'Patricia'
Apr 04,2012
0 people found
this helpful
I could not fault the service we received from Ms Elizabeth Morgan . She replied prptly to complaints and kept us up to date throughout all maintenance issues . Her professionalism, attention to detail and ability to prioritise was exemplary and Romans are fortunate to have her ...
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“Annette Dowling has always been extremely helpful and polite in ......”

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Apr 04,2012
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Annette
By: 'Clive'
Apr 04,2012
0 people found
this helpful
Annette Dowling has always been extremely helpful and polite in all her correspondence. She is always prompt in responding to requests. Thanks Annette....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Romans, Camberley GU15 3TJ



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