0% lettings valuation accuracy
25% lettings fee satisfaction
Sep 03,2011
Sep 03,2011
4
people found
this helpful
this helpful
I have never been so compelled to write a negative review.
Before I begin I'd like to warn.....
DO NOT USE THIS AGENCY.
The most appalling service I have ever had the misfortune to encounter.
During my third year of university I incorrectly made the decision to move into a property offered by Student Digz. Before my fellow flatmates and I moved into the property we made an agreement with the agency to have another viewing allowing us to ascertain what areas of the house we wanted to be looked at. We specified numerous problems with the property and were assured by Student Digz (as part of our contract) they would deal with all issues before we moved in (September 2010).
Upon day of arrival it was clear that little if not any progress had been made. The living room stank of what can only be described as smokers' paradise. In the centre of this room lay a table with 3 legs upside down. Cigarette butts littered the floor and the room showed a distinct lack of any cleaning whatsoever. The kitchen had mice from day one, wallpaper was hanging, the fridge was malfunctioning, draws didn't work, in fact - the boiler itself didn't work, meaning a lovely freezing cold shower each morning. The "garden" can only be described as a tip - bottles littered the ground, weeds overflowing everywhere, unfinished walls and poor guttering. Throughout the upstairs rooms damp was evident with each window blown.
The majority of these problems were noted before we moved in and upon arrival it's fair to say we were extremely unhappy and in fact, angry. Having immediately gone to the Student Digz office we were told maintenance would be straight round, they also "lost" our initial contract and the list we provided before moving in and even had the front to blame us! I then took to contact the previous tenants who informed me they had a substantial amount of their deposit taken away for damages and such for professional cleaners; however it was clear that this had not been reinvested.
The maintenance team eventually showed up a few weeks later yet did little noticeable work. I recall one specific time when we received a letter informing us that there would be a council inspection (that same day!!) and that they wanted us to ensure all rooms were tidy, the letter wasn't even received 24 hours before giving us no time. However, when the inspector did arrive I heard one member of the maintanence team actually have the audacity to blame us for the rubbish outside which was there before we even moved in.
Towards the end of our tendency I was relieved to being leaving such a shambles of a property and looking forward to receiving ALL of my deposit (£242.82) back. Photos on entering and leaving the property were taken to provide evidence if needed. I could not believe what happened next. Student Digz refused to return our deposit!! Citing they needed £200 for professional cleaning! I took it upon myself to visit them in person to discuss this, to which I often received the usual reply of "the manager isn't in" and having emailed and rang (leaving messages) I often received no reply at all.
This company seems to lack any customer service skills. I would not recommend them to anyone. They are simply my worst memory of my time in Swansea. I am now with another agency that treats us with far more respect. I would recommend using a private landlord if possible and avoiding Student Digz at all cost. I can only assume that any positive review on this site or any other must be from a member of their own staff. I can evidence any claim I have made on this review if required as I do not wish this monstrosity of an agency on anyone else.
DO NOT USE STUDENT DIGZ.
Before I begin I'd like to warn.....
DO NOT USE THIS AGENCY.
The most appalling service I have ever had the misfortune to encounter.
During my third year of university I incorrectly made the decision to move into a property offered by Student Digz. Before my fellow flatmates and I moved into the property we made an agreement with the agency to have another viewing allowing us to ascertain what areas of the house we wanted to be looked at. We specified numerous problems with the property and were assured by Student Digz (as part of our contract) they would deal with all issues before we moved in (September 2010).
Upon day of arrival it was clear that little if not any progress had been made. The living room stank of what can only be described as smokers' paradise. In the centre of this room lay a table with 3 legs upside down. Cigarette butts littered the floor and the room showed a distinct lack of any cleaning whatsoever. The kitchen had mice from day one, wallpaper was hanging, the fridge was malfunctioning, draws didn't work, in fact - the boiler itself didn't work, meaning a lovely freezing cold shower each morning. The "garden" can only be described as a tip - bottles littered the ground, weeds overflowing everywhere, unfinished walls and poor guttering. Throughout the upstairs rooms damp was evident with each window blown.
The majority of these problems were noted before we moved in and upon arrival it's fair to say we were extremely unhappy and in fact, angry. Having immediately gone to the Student Digz office we were told maintenance would be straight round, they also "lost" our initial contract and the list we provided before moving in and even had the front to blame us! I then took to contact the previous tenants who informed me they had a substantial amount of their deposit taken away for damages and such for professional cleaners; however it was clear that this had not been reinvested.
The maintenance team eventually showed up a few weeks later yet did little noticeable work. I recall one specific time when we received a letter informing us that there would be a council inspection (that same day!!) and that they wanted us to ensure all rooms were tidy, the letter wasn't even received 24 hours before giving us no time. However, when the inspector did arrive I heard one member of the maintanence team actually have the audacity to blame us for the rubbish outside which was there before we even moved in.
Towards the end of our tendency I was relieved to being leaving such a shambles of a property and looking forward to receiving ALL of my deposit (£242.82) back. Photos on entering and leaving the property were taken to provide evidence if needed. I could not believe what happened next. Student Digz refused to return our deposit!! Citing they needed £200 for professional cleaning! I took it upon myself to visit them in person to discuss this, to which I often received the usual reply of "the manager isn't in" and having emailed and rang (leaving messages) I often received no reply at all.
This company seems to lack any customer service skills. I would not recommend them to anyone. They are simply my worst memory of my time in Swansea. I am now with another agency that treats us with far more respect. I would recommend using a private landlord if possible and avoiding Student Digz at all cost. I can only assume that any positive review on this site or any other must be from a member of their own staff. I can evidence any claim I have made on this review if required as I do not wish this monstrosity of an agency on anyone else.
DO NOT USE STUDENT DIGZ.
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Latest Reviews
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reviewed by 'Edge2001'
13th Jan 2014
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3rd Sep 2012
reviewed by 'Laura'
Opening Hours
Address
StudentDigz
46 Mansel Street
Llanelli
Swansea County
SA1 5SW
01792 600 227, 01792 600 228
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 25% | £260 | £260 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 14 | 0 | 0 | 0 | 0 | 0 | 1 |
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Oct 28,2016
Oct 28,2016
6
people found
this helpful
this helpful
Where do we start..here is a good advice: do not use StudentDigz:
1. The keys where not ready when we arrived, although we had sent them 4 emails telling them that we were coming (with no reply)
2. When we came to our flat, nothing was ready. ...
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Jan 15,2016
Jan 15,2016
4
people found
this helpful
this helpful
I never write reviews, but oh my god!!! Student digz should not even be called a letting agency! Its a joke!
First, they sign us onto a property that has already been signed off to someone else and FORGET to tell us. They then tell ...
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Sep 28,2015
Sep 28,2015
2
people found
this helpful
this helpful
I was told by student digz our house would be "like a new property" when we move in in September" when I first looked around. After moving in a week ago into my student house I have had to complain to student digz about numerous ...
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What agent could do to change your mind?
1. Had our property ready (ie cleaned, broken furniture replaced, walls repainted etc) to move in on the 1st September when our tenancy started. 2. When I moved in they should have listened to my problems, treated me with more respect and sorted them out as soon as possible. Especially things like the broken fire alarm and leak which is serious. 3. When they failed to sort the property out they should have not charged us full rent as the living standards are below poor.Attached Filesnbsp;
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Sep 02,2015
Sep 02,2015
5
people found
this helpful
this helpful
Joke of a company. Problems started before we even moved in when they managed to loose the documents that said that we had paid in full our deposits and so instead we were being told we still owed this money. When we explained to them ...
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Jan 13,2014
Jan 13,2014
5
people found
this helpful
this helpful
Avoid this "company". They are nothing more than un-professional morons.
But don't just take my word for it.. They are BLACKLISTED by the Swansea university accommodation services, they are not allowed to advertise on campus, don't even use them as a last resort they are ...
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What agent could do to change your mind?
Not lied Actually done the repair workAttached Filesnbsp;
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Sep 03,2012
Sep 03,2012
3
people found
this helpful
this helpful
Seriously avoid this letting agency like the plague.
I initially applied for a property with two of my friends, and Student Digz took our application fees from us, and signed a contract. We were told we had four weeks to pay our deposit, and that ...
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What agent could do to change your mind?
Absolutely nothing.Attached Filesnbsp;
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Dec 27, 2012
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(2)
I'm not involved with the agent or group but thought it helpful to point out that once a contract is signed, both parties are legally obliged to abide by it - regardless of when the tenancy starts.
Putting a review of a company online is not cyber bullying.
Standing orders are an instruction to the bank from the account holder, so money can only be sent. It was not taken. Standing order forms must be signed by the account holder for the bank to be able to set it up. Your bank can help y ...
Sep 15,2011
Sep 15,2011
2
people found
this helpful
this helpful
Hey, i currently live in a preoperty managed by student digz and the moment it was left by th last occupent (in a complete state) they advised is that there is some work to be done on the property and they would get this done ...
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Sep 03,2011
Sep 03,2011
4
people found
this helpful
this helpful
I have never been so compelled to write a negative review.
Before I begin I'd like to warn.....
DO NOT USE THIS AGENCY.
The most appalling service I have ever had the misfortune to encounter.
During my third year of university I incorrectly made the ...
read full review
read full review
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Yes
Aug 09,2011
Aug 09,2011
4
people found
this helpful
this helpful
Absolutely terrible letting agent, moved into my house on Rhondda Street to find the house hadn't even had it's refurbishments completed, the house wasn't HMO registered, the maintenance guys who were equally as incompetent never actually did maintenance, I actually spent 3 months on the floor ...
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Aug 03,2011
Aug 03,2011
3
people found
this helpful
this helpful
Student Digz are insincere criminals when it comes to taking your money.
When someone pays extra for tenancy via a letting agency such as Student Digz, one would expect to get more in return. Primarily, a form of external mediation between the tenant and the ...
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Mar 23,2011
Mar 23,2011
5
people found
this helpful
this helpful
Absolutely awful! Landlord seems to have disappeared off the face of the earth. House is falling apart and rotting away day by day. Damp is crawling over the walls. Ceiling is falling in. And front door window has been smashed.
Response from Student Digz: 'Oh, ...
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Feb 04,2011
Feb 04,2011
2
people found
this helpful
this helpful
We were due to view 3 properties, when the Student Digz staff turned up to show us the property, one had already been let, which we were not informed about and she only had a key for one of the remaining. We were only allowed to ...
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Nov 08,2010
Nov 08,2010
1
people found
this helpful
this helpful
My daughter is a tennant. Before repairs were carried out my partner and I had to travel from Hampshire to Swansea to visit studentdigz. My daughter is still sleeping on a mattress on the floor beacause her bed is broken. This is causing us much ...
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Oct 28,2010
Oct 28,2010
1
people found
this helpful
this helpful
As an ex member of staff, I consider myself a good candidate to provide a review. Before you post replies saying that I am biased, I would advise that I have had no contact since leaving their employment and so have no reason to compromise ...
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Oct 06,2010
Oct 06,2010
1
people found
this helpful
this helpful
They don't accept credit cards.
They don't give change back.
They don't give out emergency numbers.
Maintence closes at 5pm.
In my country this wouldn't happen....
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Feb 02,2009
Feb 02,2009
0
people found
this helpful
this helpful
I have to say that I have found the staff at Studentdigz a pleasure to deal with. They work very hard to fill the properties for me year on year. My properties are maintained to a very high standard by the Studentdigz Maintenance Team which ...
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Aug 27,2008
Aug 27,2008
2
people found
this helpful
this helpful
Could not agree more with the previous review. I am in the same position, been waiting for two months for my deposit back. When we moved in the house had not been cleaned at all, my room had bad damp and leaks. Studentdigz were reluctant ...
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Sep 03, 2011
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Ridiculous claim above - 'it is only the negative comments that are put onto sites such as this.'
I come from Swansea and rented a property with Student Digz so therefore must be part of the 5%.
The worst service I have ever encountered. Avoid at all costs. ...
Aug 13,2008
Aug 13,2008
3
people found
this helpful
this helpful
Student Digz are quick to take your money, but slow to return in. Been waiting 2 months for my deposit and have been accused of leaving the house without cleaning it which is untrue, it was in fact cleaner when we left. Would warn anybody against ...
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Oct 06, 2010
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(4)
I signed the contract .. no emergency number was given.. i stopped by the store and saw an number 01792610510 , I called and pressed number 2 option (maintenece) wich obviously after 5 its unnavailable.
So, what is the emergency number ? Who knows... How much is a locksmith? 40 pounds... Where am I gonna spend the night waiting for student digz to open? In the freezing cold ... bah ... ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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