0% lettings valuation accuracy
50% lettings fee satisfaction
Jan 25,2015
Jan 25,2015
3
people found
this helpful
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office
Lied to when starting an agreement
Asked to pay charges which should not have been levelled
Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted by Andrew Schroeder)
Shouted at in the office
Threatening behaviour from the manager banging his fists, shouting and thrusting his hands in your face
Roger Marsh has a bad name but never experienced anything the likes of what I experienced with Lenwell
Harrassment, Bullying, Theft of money from tenant, denied they took the money, then admitted they took the money
Somehow these clowns have a Gold standard.
To be fair the guy who was in charge before Dominic seemed a nice lad and was always helpful
Lied to when starting an agreement
Asked to pay charges which should not have been levelled
Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted by Andrew Schroeder)
Shouted at in the office
Threatening behaviour from the manager banging his fists, shouting and thrusting his hands in your face
Roger Marsh has a bad name but never experienced anything the likes of what I experienced with Lenwell
Harrassment, Bullying, Theft of money from tenant, denied they took the money, then admitted they took the money
Somehow these clowns have a Gold standard.
To be fair the guy who was in charge before Dominic seemed a nice lad and was always helpful
What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted inAttached Filesnbsp;
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Was this helpful?
Yes
Yes
Jan 27, 2015
Thank you but you have already been down this road with me - and I wasn't happy at the time.If you wanted to review your processes you could review why I kept getting calls of your account team years later for charges that I had already written to you about.
Overall in many years as landlord or tenant yours worse the experience of my life.
Jan 26, 2015
The allegations you have made against Lenwell are very serious and something we would very much like to investigate further. Please get in touch with me via email at [email protected] and I will take the full details of your complaint.I look forward to hearing from you.
The Team at Lenwell Social Media
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
31st Mar 2019
reviewed by 'Julie'
23rd Jul 2015
reviewed by 'Sam'
25th Jan 2015
reviewed by 'Avoid'
22nd Mar 2014
reviewed by 'Ignacio'
22nd Oct 2013
reviewed by 'JAY'
Opening Hours
Address
Lenwell Property Services
2 West Street
Dunstable
Bedfordshire
LU6 1SX
01582 543680
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £550 | £1,195 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
“Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years tK...”
Mar 31,2019
Mar 31,2019
0
people found
this helpful
this helpful
Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years they made the whole tramatic situation easier. The lady Michelle to who I dealt with directly was ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Mar 15,2018
Mar 15,2018
0
people found
this helpful
this helpful
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family.
All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process.
When we were finding ...
read full review
read full review
Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
Was this helpful?
Yes
Yes
Jul 23,2015
Jul 23,2015
4
people found
this helpful
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 23, 2015
View all comments
(1)
Hi,
So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email [email protected] I would be pleased to try and resolve the issues you've had. ...
Jan 25,2015
Jan 25,2015
3
people found
this helpful
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office
Lied to when starting an agreement
Asked to pay charges which should not have been levelled
Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted ...
read full review
read full review
What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted inAttached Filesnbsp;
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Was this helpful?
Yes
Yes
Jan 27, 2015
View all comments
(3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of.
I think compensation should have been offered by you. ...
Mar 22,2014
Mar 22,2014
2
people found
this helpful
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, ...
read full review
read full review
What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 22,2013
Oct 22,2013
4
people found
this helpful
this helpful
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who's partner was threatening to staff members even before the agreement had been signed. The agent ...
read full review
read full review
What agent could do to change your mind?
Maybe just doing their job would be nice for a start.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 18,2013
May 18,2013
2
people found
this helpful
this helpful
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for ...
read full review
read full review
Was this helpful?
Yes
Yes
May 08,2013
May 08,2013
3
people found
this helpful
this helpful
Dear to whom this may concern
I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as ...
read full review
read full review
What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 04,2012
Oct 04,2012
1
people found
this helpful
this helpful
When I moved into bedfordshire I used lenwell to find me and my partner a flat to rent, they were vert helpful to begin with but the problems started soon after we moved in. As it got colder and we started wanting to use our ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I think compensation should have been offered by you.