0% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction
Sep 02,2011
Sep 02,2011
0
people found
this helpful
this helpful
Well where to start...Very poor communication, do not respect their customers, and liars!
Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in date...Well the place still had smells of smoke, and mould everywhere. My water pump was leaking since i moved in, took them 2-3months to repair so this meant i had verly little water pressure for all that time, and i also had a 9 week old baby at that time. Then upon leaving and getting my deposit back, well the contract taht i hold and the one i signed says it will be returned within 10 days of leaving the property. I left this property August 5th and its now September 2nd, and have still not recieved anything. Constant phonecalls made to them. Was told that THEIR contract says it does not have to be let out untill 30days after leaving so they did not reissue me the new contract so i am going by the terms that i have signed. Was then told they cant release the deposit untill the landlords signs to comfirm this then took them another week as the landlord stated they did not recieve the email. Then was told it will be processed on Friday should be into your account within 2-3 days. So we have just had a bank holiday so should have been in there by Thursday but i checked today sept2nd and still NOTHING !!!!!!!!! Calls made again this morning and said its on the way...''no excuses'' i've had enough...i tried to call head office would not put me through to anyone higher said i had to go through lettings, so no help given. My mother in law luckily enough still had a number to speak to someone in head office as she has had problems with them herself in the past. She gave them a call and tehy said they will look into the problem and get back to her. After the phone call i recieved a call from the property manager again and she said she spoke with teh accounts department and they have no processed anything as of yet. This is not good enough as i was told this was being done last Friday. She said they were doing it today and will be in my bank by Tuesday. This is UNACCEPTABLE!!!!!!! Recieved another call about an hour ago and she said they can now do a bank transfer for it to go into my account today.... Lets see what happens now...
I will NEVER go through Romans again and i would NOT refer them to anyone else...
Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in date...Well the place still had smells of smoke, and mould everywhere. My water pump was leaking since i moved in, took them 2-3months to repair so this meant i had verly little water pressure for all that time, and i also had a 9 week old baby at that time. Then upon leaving and getting my deposit back, well the contract taht i hold and the one i signed says it will be returned within 10 days of leaving the property. I left this property August 5th and its now September 2nd, and have still not recieved anything. Constant phonecalls made to them. Was told that THEIR contract says it does not have to be let out untill 30days after leaving so they did not reissue me the new contract so i am going by the terms that i have signed. Was then told they cant release the deposit untill the landlords signs to comfirm this then took them another week as the landlord stated they did not recieve the email. Then was told it will be processed on Friday should be into your account within 2-3 days. So we have just had a bank holiday so should have been in there by Thursday but i checked today sept2nd and still NOTHING !!!!!!!!! Calls made again this morning and said its on the way...''no excuses'' i've had enough...i tried to call head office would not put me through to anyone higher said i had to go through lettings, so no help given. My mother in law luckily enough still had a number to speak to someone in head office as she has had problems with them herself in the past. She gave them a call and tehy said they will look into the problem and get back to her. After the phone call i recieved a call from the property manager again and she said she spoke with teh accounts department and they have no processed anything as of yet. This is not good enough as i was told this was being done last Friday. She said they were doing it today and will be in my bank by Tuesday. This is UNACCEPTABLE!!!!!!! Recieved another call about an hour ago and she said they can now do a bank transfer for it to go into my account today.... Lets see what happens now...
I will NEVER go through Romans again and i would NOT refer them to anyone else...
Was this helpful?
Yes
Yes
Sep 05, 2011
“Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and I would invite you to contact me directly if your issues have not been resolved to discuss the issues. My details are Martin Hembra Romans Regional lettings Director 01344 404717
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Dec 2022
reviewed by 'Lisa'
4th Aug 2022
reviewed by 'Karen'
25th Mar 2022
reviewed by 'Maverick'
14th Aug 2021
reviewed by 'Graham'
17th Jun 2021
reviewed by 'Brian Hicks'
Opening Hours
Address
Romans
122 London Road
Camberley
Surrey
GU15 3TJ
01276 601 610
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 67% | £34,000 | £34,000 |
| Lettings | 50% | 67% | £725 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 8 | 3 | 1 | 0 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 06,2022
Dec 06,2022
0
people found
this helpful
this helpful
Courtney was so helpful with arranging viewings and helping me with all my queries with the rental process, she made the process so easy....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2022
Aug 04,2022
0
people found
this helpful
this helpful
Shevaughn in camberley branch was brilliant in every step of the way. Very quick response to Email and call’s. When we made little mistakes with filling in online forms Shevaughn was quick to help and advise. In my opinion she went above and beyond ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2022
Mar 25,2022
0
people found
this helpful
this helpful
Wendy has been fantastic since I have been a tenant in Surrey and helped me every step of the way in all scenarios without fail. She always responds promptly and is a true asset to Romans. Even in difficult scenarios being 'stuck in the middle' ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14,2021
Aug 14,2021
0
people found
this helpful
this helpful
Stay well clear is my advice to anyone who rents from Romans..
Moved in to a property 2 years ago, was sold the No deposit option, by a young lady call Shopiie, what she didn't inform me & only found out when was planning to leave the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2021
Jun 17,2021
0
people found
this helpful
this helpful
This is a review about lettings maintenance in Camberley. This is my first time having to rent a property and I've been in a Roman's-managed flat since Sept 2020. I was initially a bit sceptical about what level of attention I would receive when I discovered ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2020
Oct 02,2020
3
people found
this helpful
this helpful
We are thinking about taking Romans and our landlords to The Property Ombudsman (but preferable the court) after they now are using edited photos and fraud to try and take money from our deposit (but first of course we will go to the TDS, but ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2019
Mar 12,2019
1
people found
this helpful
this helpful
We received a excellent service from Alfie and Matt at Romans camberley.We dealt with Alfie who was in constant communication with us from the beginning to end..we would definately recommend to use Romans in future and anyone wanting to buy a house......
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25, 2019
View all comments
(1)
I would like to thank Suresh Rana Magar from Romans-Reading Town Center for his excellent efforts to complete my new property letting agreement. Suresh was very instrumental and key person in all communication with the landlord and he resolve all issues effectively and timely. ...
“Disappointing and disrespectful. Three different viewings at three different times ......”
Sep 21,2017
Sep 21,2017
7
people found
this helpful
this helpful
Disappointing and disrespectful. Three different viewings at three different times that were cancelled and I was not informed. I wasted petrol and time going back and forth. I will not go back to them again and waste my time....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jul 11,2017
Jul 11,2017
0
people found
this helpful
this helpful
We have rented our property through Romans for a good few years now but I must commend Charlotte Wild for her diligence, efficiency, communication and polite professionalism from the beginning to the end of the process. Certainly the best service we have received on that ...
read full review
read full review
Comment on agent fees
There are cheaper around but do look at the detail and compare the service they all offer. Choose the one that suits you best.
Was this helpful?
Yes
Yes
Jun 23,2015
Jun 23,2015
2
people found
this helpful
this helpful
John has been most helpful throughout our time renting through Romans. From organising viewings, talking through issues with the property, and then arranging to vacate the property, Jon has been a professional at all times. One thing that really stands out is the speed in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2015
Jun 17,2015
4
people found
this helpful
this helpful
The problems started with Romans when I needed to evict my tenant. First they issued the wrong section 21. This only came to light when I tried to start court proceedings and was notified by Landlords Advice UK. I therefore got LA UK to issue the ...
read full review
read full review
What agent could do to change your mind?
Romans never kept us up to date with market rents and hence we continued to charge our tenant below the market value for years. We were paying 12% but we did not receive value for money.Attached Filesnbsp;
Comment on agent fees
Romans never kept us up to date with market rents and hence we continued to charge our tenant below the market value for years. We were paying 12% but we did not receive value for money.
Was this helpful?
Yes
Yes
Nov 08,2011
Nov 08,2011
0
people found
this helpful
this helpful
i found romans extremely helpful. it was my first time renting and they helped me every step of the way. there was then an issue with my landlord which resulted in me needing to move out of the property after 2 months and they helped me ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2011
Nov 07,2011
0
people found
this helpful
this helpful
The agent was helpful and personable, straight to the point and honest which helped us in our expectations. An open house and a number of viewings were arrange. We were given plenty of notice and it was all very convenient. The property sold very quickly ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2011
Nov 01,2011
0
people found
this helpful
this helpful
Very professional team with regular updates from Kelly, Jonathan and more recently Matthew....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2011
Oct 29,2011
0
people found
this helpful
this helpful
All staff provided an excellent clear and friendly service. Always happy and available to help with my needs and questions....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2011
Sep 15,2011
0
people found
this helpful
this helpful
When we first saw our property on right move we contacted Romans about a viewing and they were very helpful. They organised our time of viewing and were always on time to meet us at the property. When we decided to make an offer on ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09,2011
Sep 09,2011
0
people found
this helpful
this helpful
My partner and I have been renting through Romans for 18 months now after selling our house through the same company due to work circumstances. They have acted professionally and treated us well as tenants. We have also met our landlady who is a very decent ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 02,2011
Sep 02,2011
0
people found
this helpful
this helpful
Well where to start...Very poor communication, do not respect their customers, and liars!
Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05, 2011
View all comments
(1)
“Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and I would invite you to contact me directly if your issues have not been resolved to discuss the issues. My details are Martin Hembra Romans Regional lettings Director 01344 404717 ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
