0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 24,2015
Jan 24,2015
7
people found
this helpful
this helpful
I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left simply told she was on sick leave - months later I guessed by the service I was receiving she had in fact left acorn. The service I have received is shocking not only do these people lie to you but the way they treat you is also shocking - advising you not to have break clauses I then found out this is due to them being paid more in commission so longer the deal the more commission for them (so be warned) they don't care about us as a landlord and my new tenant had been told that I would be having new carpets ( I have never mentioned new carpets so unsure as to why they told tenant this. When I complained to Ms Ellen ( She was in fact the person who lied and said my property manager was on sick leave) I have had a bad service in the past but after being assigned a new property manager I actually felt things were running great I had total trust in her ( I will not name her as she no longer works their so I was told. Ms Ellen ( supposedly team leader) simply told me we have a complaints procedure if you wish to complain you HAVE to speak to the manager who is Mr Craig Jackson imagine my shock at this as years previously he managed my property It was him whom I complained about years ago as he wasn't renewing the tenancy and generally not doing his job hence why I was assigned a another property manager back then. Each time I called the office which are now based in Bromley ( I see they have not even updated THIS SITE with correct address) I was told he is simply in meetings so my complaint didn't even hit his desk due to him not returning my calls I have now taken my complaint to the Ombudsman as I feel they have simply lied and treated my tenant and both myself badly I do not appreciate lies and from the service I have been given over the last year I simply cant take any more from them. I have now taken my property away from acorns service and manage it myself even then they tried to charge me for managing my own property. This company might be big but its simply about the money BE WARNED SHODDY SERVICE LIE TO YOU I do not expect any agen
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Latest Reviews
28th Jan 2020
reviewed by 'Akilah'
24th Jan 2015
reviewed by 'Theresa'
15th Feb 2013
reviewed by 'Roger'
21st Nov 2012
reviewed by 'Alan'
15th Nov 2012
reviewed by 'Chislehurst'
13th Nov 2012
reviewed by 'Brian'
Opening Hours
Address
Acorn Group Estate Agents
223-225 High Street
London
Greater London
SE13
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £775 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 3 | 2 | 4 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 28,2020
Jan 28,2020
1
people found
this helpful
this helpful
They gave me a bad reference just to keep me in my property.
Used to FAKE reason of late rent payments (one that can be justified by them, the other two cannot even be counted - this can be proofed).
Sought legal advice and as ...
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Jan 24,2015
Jan 24,2015
7
people found
this helpful
this helpful
I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left simply told she was on sick leave - months later I guessed by the service I was receiving she had in fact left acorn. The ...
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Jan 26, 2015
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(1)
Dear Theresa,
Further to the above, please would you contact me to discuss the comments and review you have given. I would like the opportunity to investigate your complaint and look into the issues you have raised.
Kind regards
Nicola McGrath
Customer Service Manager
[email protected] ...
Feb 15,2013
Feb 15,2013
0
people found
this helpful
this helpful
My agent was Kathleen Milne at Acorn who was always professional, courteous and responsive to enquiries and above all dealt promptly with any queries that I had, which is a rare commodity these days. My checkout from the property was seamless and my deposit was ...
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Nov 21,2012
Nov 21,2012
0
people found
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I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon her to assist with the regular tasks (such as property maintenance, finding and appointing contractors to complete agreed work, finding and vetting new tenants, regulatory ...
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Nov 15,2012
Nov 15,2012
0
people found
this helpful
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I have dealt with a young girl by the name of Gemma Denvir, she has always been very polite, thorough and professional. She is a credit to Acorn and extremely helpful....
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Nov 13,2012
Nov 13,2012
0
people found
this helpful
this helpful
We have been using Acorn as a letting Agent for 10 months as a landlord with a single property in the London area. A tenant was found very quickly, and passed all the tests well. So far, touch wood, that tenant has been very satisfactory, and ...
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Nov 13,2012
Nov 13,2012
0
people found
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I found the service i received from Acorn to range from good to bad.
Part of the reason i went with Acorn was because i was promised a 'guarenteed rent' offer if i joined with them by a certain date, however i later discoved this ...
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Nov 12,2012
Nov 12,2012
0
people found
this helpful
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Acorn have been managing my property for 5 years. Since Kathleen Milne took over my property I have found her to be efficient sending all paper work to me when requested. Always responds to emails. Always up dates me when rent has been recieved. This is ...
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Nov 11,2012
Nov 11,2012
0
people found
this helpful
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Since signing the property to the management of Acorn a number of years ago, I have been very satisfied with the service provided by Acorn Management Services. The only down point I must add is on a number of occasions having to contact Acorn for ...
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Nov 07,2012
Nov 07,2012
3
people found
this helpful
this helpful
Acorn are the worst estate agents around. They do not respond to maintenance issues, they did not meet the conditions of our offer when we moved in - it took months for us to get the property to a professionally clean standard. We were told ...
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What agent could do to change your mind?
Please see the above feedback.Attached Filesnbsp;
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Nov 02,2012
Nov 02,2012
0
people found
this helpful
this helpful
My dealings with Acorn span accross 10 years, I can honestly say with conviction that they have always been polite, professional and honest with all communications.
They also tend to move agents around on a regular basis, not sure if this is a good thing as ...
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Nov 01,2012
Nov 01,2012
0
people found
this helpful
this helpful
Kimberly dealt with all issues regarding my tenants efficiently. When the old tenant left the apartment before expiration of his tenancy she dealt with all the issues promptly. She advised me efficiently with regard to my rent entitlement from this tenant. She was readily available ...
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Oct 29,2012
Oct 29,2012
2
people found
this helpful
this helpful
I would never recommend Acorn estate agents for letting your property. Absolutelly hopeless, Collected rents were never paid on time, many times 3-4 weeks later after much screaming on the phone the rents were sent to my bank.
After 2 years of tenant having terminated tenancy ...
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What agent could do to change your mind?
Do the services for which they were retained.Attached Filesnbsp;
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Jul 05,2012
Jul 05,2012
3
people found
this helpful
this helpful
Since taking over the management of our companies properties, Kathleen Milne has handled all transactions in a detailed and professional manner. She will always call me back as soon as she can and more importantly understands the way our company works and our specific requirements.
...
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May 02,2012
May 02,2012
10
people found
this helpful
this helpful
IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ACORN!
Even if you love the Property, Its probably just not worth it.
The staff are Lazy, Rude and ignore your requests over and over and over and over.....
I find myself constantly chasing these ...
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What agent could do to change your mind?
they could Actually be an agent and assist with any Problems in the property! they are dreadful! NO HELP WHATSOEVER!! Getting them to do anything takes ages... YOU CAN TELL THEY LIE ALL DAY FOR A LIVING. Contradicting themselves 24/7.Attached Filesnbsp;
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Apr 25,2012
Apr 25,2012
9
people found
this helpful
this helpful
Do not use this absolutely sham of a business.
I moved into my property at the end of 2009 and right from the word go, it was a shambles. First of all, we were told we HAD to move in by October 31st. I had concerns ...
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Apr 24,2012
Apr 24,2012
11
people found
this helpful
this helpful
The staff through to the contractors do not have faith in the product they are meant to be representing. No good can come from this. I have seen the working conditions of the staff in head office and they are horrific. The staff are overworked, ...
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Feb 06,2012
Feb 06,2012
3
people found
this helpful
this helpful
Never, ever entrust your property to these bunch of rogues! They do nothing but ignore requests. My property has been left in complete disrepair because of poor property management and I have had to pay out ££££ to get the property back in a "liveable" condition.
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Best Letting Agent in SE13 
Further to the above, please would you contact me to discuss the comments and review you have given. I would like the opportunity to investigate your complaint and look into the issues you have raised.
Kind regards
Nicola McGrath
Customer Service Manager
[email protected]