60% sales valuation accuracy
100% sales fee satisfaction
Sep 01,2011
Sep 01,2011
17
people found
this helpful
this helpful
Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to how viewings were progressing.
Perhaps the worst offence of all is that I believe my property was being used for purposes other than viewings - toilet seat was left up and dirty, body hairs in the bath around the plughole and a very dirty sink and hand towel. The agent was also spotted arriving at my property 40 minutes before viewings.
As soon as I asked for a copy of their complaints procedure and the name of their regulatory body Belvoir Stirling withdrew all advertising without consulting with me first of all.
Very underhand, unprofessional company - please do not use.
Perhaps the worst offence of all is that I believe my property was being used for purposes other than viewings - toilet seat was left up and dirty, body hairs in the bath around the plughole and a very dirty sink and hand towel. The agent was also spotted arriving at my property 40 minutes before viewings.
As soon as I asked for a copy of their complaints procedure and the name of their regulatory body Belvoir Stirling withdrew all advertising without consulting with me first of all.
Very underhand, unprofessional company - please do not use.
What agent could do to change your mind?
Check emails for spelling mistakes before sending; ensure customers' name is spelt correctly; update customers on a regular basis as to how viewings are progressing; do not use, or allow visitors to the property, to use facilities and leave them in an unacceptable state; answer emails instead of ignoring them; discuss any areas of concern with the customer rather than employ underhand tactics such as pulling advertising without customer's prior knowledge or consent and employ a more professional attitude. Would also recommend further training for all staff at Belvoir Stirling.Attached Filesnbsp;
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Latest Reviews
30th Aug 2018
reviewed by 'Dave'
5th Jun 2018
reviewed by 'Nadroj'
25th Apr 2018
reviewed by 'Disgruntled'
12th Nov 2015
reviewed by 'Carrie'
Opening Hours
Address
Belvoir
10 Baker Street
Stirling
Stirlingshire
FK8 1BJ
01786 464607
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 30,2018
Aug 30,2018
0
people found
this helpful
this helpful
I find Joe's communication good, there is times I wish he would respond a little quicker however I understand they have loads of other properties to manage and a life outside the business.
Their fee's are fair and their quickness finding me a suitable tenant ...
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Comment on agent fees
Fees were good.
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Jun 05,2018
Jun 05,2018
0
people found
this helpful
this helpful
Needed to fill my newly bought house with tenants quick and couldn't advertise on Rightmove directly as they only accepts adverts from estate agents.
Belvoir were happy to let me write a narrative,provide them with pictures and for a small fee,place my advert ...
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Apr 25,2018
Apr 25,2018
0
people found
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Arranged a flat viewing for a week ago, received a call that morning informing me that the flat viewing was cancelled for unknown reasons by the landlord and asked if I would like to reschedule the viewing. I receive a list of available slots to ...
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Apr 26, 2018
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(1)
Thank you for taking the time to place a review as we do use them to see if we can improve our service.
I will go through your points respectively.
The original viewing was cancelled because the landlord wanted to show someone he knew and give them first refusal on the property. This is the landlords decision and is not within our control.
The second viewing was booked along with 4 other potential viewers that day and all were cancelled due to an application being made on the property previou ...
Jun 08,2017
Jun 08,2017
0
people found
this helpful
this helpful
Belvoir, in Stirling, are a terrible company to rent with. The couple that run it are incompetent. I Rented with them in my previous year of Study at Stirling University, they were disorganised and unprofessional. A few examples of this. Our oven would not turn ...
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Comment on agent fees
Agent's fees were reasonable
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Nov 12,2015
Nov 12,2015
1
people found
this helpful
this helpful
Belvoir is so useless when it comes to pretty much everything. When we first moved into the flat there was an endless list of problems including a broken tv aerial, an extremely dirty alleyway and pigeons nesting on our window sills. Since then, none of ...
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May 10,2013
May 10,2013
1
people found
this helpful
this helpful
Found Jade herself to be excellent and very well mannered etc she viewed 3 properties. The admin/holding fee was £90 but we had to pay £180 admin fee which they stated was because there was two of us, myself and my wife viewed the properties.???? I thought ...
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What agent could do to change your mind?
Not robbed us of the whole ‚£180. simple. Plus 2 fees???? whats that about. Every other agent we went to (3) only took one fee.Attached Filesnbsp;
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Sep 01,2011
Sep 01,2011
17
people found
this helpful
this helpful
Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to ...
read full review
read full review
What agent could do to change your mind?
Check emails for spelling mistakes before sending; ensure customers' name is spelt correctly; update customers on a regular basis as to how viewings are progressing; do not use, or allow visitors to the property, to use facilities and leave them in an unacceptable state; answer emails instead of ignoring them; discuss any areas of concern with the customer rather than employ underhand tactics such as pulling advertising without customer's prior knowledge or consent and employ a more professional attitude. Would also recommend further training for all staff at Belvoir Stirling.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
