75% sales valuation accuracy
80% sales fee satisfaction
Jan 22,2015
Jan 22,2015
0
people found
this helpful
this helpful
After booking a valuation for selling my home I made the necessary agreement for a date and time via Rebecca at the agents. I had made special arrangements with my employer to leave early this day to meet the agreed time. To my dismay Ann never arrived. I emailed Rebecca the following day with no response so I called the office. Ann spoke to me on the phone with some story that she said she had called but got no response therefore didn't attend the appointment (i had no missed calls or voicemails on my phone). I advised this wasn't true and asked why she had not been at my home at the stated time. I asked for the managers details and sent an email via Rebecca for urgent contact regarding this. This all happened nearly a week ago with no contact since. I will safely say I wouldn't use this firm if they were the last one available. Disgusting customer service and ignorant to say the least
What agent could do to change your mind?
They could have completed their side of the agreement by arriving on time as agreed. Or at the very least if there was a genuine mistake on the appointment a sorry wouldn't have gone a miss. Ignoring my complaint is disgustingAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Feb 2021
reviewed by 'Anne'
13th Feb 2019
reviewed by 'Joanna'
24th Jan 2019
reviewed by 'Purchase'
22nd Jan 2015
reviewed by 'helen'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 80% | £143,000 | £143,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 2 | 0 | 1 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 11,2021
Feb 11,2021
0
people found
this helpful
this helpful
I would like to thank Gary,Sarah and Fiona, they found me a buyer within a week of my house going on the market , and got me more than the asking price - which was a nice bonus ! They are all very approachable and I ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
Absolutely fantastic service, from start to finish we have been kept fully informed on a regular basis. They have been kept extremely busy with the amount of viewings and remained professional at all times. Sold within a week!!! 100% will recommend entwistle green to any future ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Jan 24,2019
Jan 24,2019
0
people found
this helpful
this helpful
Recently moved, Entwistle Green were the estate agents dealing with the sale of the property I bought, always found them helpful they rang solicitors etc for me as there were delays with reports and and surveys. They also kept me regularly updated and liaised with ...
read full review
read full review
Comment on agent fees
Standard
Was this helpful?
Yes
Yes
Dec 23,2018
Dec 23,2018
3
people found
this helpful
this helpful
Poor service and loss of of money due to being gazumped. Company acted shady and unethical throughout the process. Poor practice. Will not use again...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2015
Jan 22,2015
0
people found
this helpful
this helpful
After booking a valuation for selling my home I made the necessary agreement for a date and time via Rebecca at the agents. I had made special arrangements with my employer to leave early this day to meet the agreed time. To my dismay Ann ...
read full review
read full review
What agent could do to change your mind?
They could have completed their side of the agreement by arriving on time as agreed. Or at the very least if there was a genuine mistake on the appointment a sorry wouldn't have gone a miss. Ignoring my complaint is disgustingAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
