75% lettings valuation accuracy
78% lettings fee satisfaction
Jan 22,2015
Jan 22,2015
3
people found
this helpful
this helpful
Absoulute Cowboys, rented a property for 6 months, had no damage and even as a good will gesture had the house professionally cleaned, only to have our deposit kept, they will refuse you a vacating exit receipt and will tell you it's fine then enter the property and cause damage, they lie continually and they are un trustworthy and scrupulous, they have no manners to answer your complaints, they will not look after the tennant only the landlord, avoid at all costs, as you will be ripped off, and have to go through legal channels as we have to get our deposit back !!!
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Latest Reviews
28th Dec 2019
reviewed by 'M'
15th Aug 2017
reviewed by 'Frank'
8th Aug 2017
reviewed by 'Hannah'
Opening Hours
Address
Key letting
493 Warrington Road
Rainhill
Mersyside
L35 0LR
0151 426 2266
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 78% | £450 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 06,2022
Jul 06,2022
0
people found
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I’ve been delighted with the service, professionalism and responsiveness of Tracey and her team! They respond promptly and diligently to emails and telephone calls and were exceptionally quick in identifying suitable tenants. First class service and excellent value!...
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Jul 07, 2022
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(1)
Thank you Bill, your comments are very much appreciated. ...
Jun 13,2022
Jun 13,2022
0
people found
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Shocking customer service never get back to you when I've asked questions regarding possible property opportunities, would never use there services...
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Jun 20, 2022
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Hello Ryan, I am sorry you are not happy with our service but as proved to you by the email trail I sent to you, we have responded back to you on every occasion and you said yourself our responses must've gone into your spam................... ...
Dec 28,2019
Dec 28,2019
0
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Awful. Seems to be good for landlords but terrible for tenants.
Very unlikely to fix issues and are very rude when you ask for something to be fixed....
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Mar 17, 2020
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Thank you for your review and am sorry you are dissatisfied with our service. You are not a tenant at the property but I remember speaking to you on our emergency number at 18.30 on 23rd December about a repair. You told me that your boiler was not working and I told you that it was highly likely to need pressurising and proceeded to tell you how to do this. However, you would not listen and told me you were being 'fobbed off'. I immediately asked our contractor to telephone you and talk you ...
Sep 02,2017
Sep 02,2017
0
people found
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Key Lettings has provided an excellent service to us for years. Originally they dealt with my mother's property; they have managed this brilliantly for both parties for several years and continue to do so. I recently began the process of letting out a second property ...
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Comment on agent fees
I am extremely satisfied with the fees as Tracey and the team have everything covered. If you're looking for an agency to make life easy for you as a landlord, then they certainly tick the box.
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Aug 15,2017
Aug 15,2017
1
people found
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this helpful
The moment I first walked in to Key Lettings at Rainhill, I knew this was the agent to look after my property for me.
Tracey and Pam have looked after my property for the past 6yrs without any problems. They are on the ball when ...
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Comment on agent fees
I consider the fees to be value for money and very competitive.
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Aug 08,2017
Aug 08,2017
1
people found
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this helpful
I have been with key letting for 2 years and never had problem with them. They are vey efficient when I needed them to repair anything it is sorted with the same day. I am Very happy with service I have received and everyone I have ...
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Aug 06,2017
Aug 06,2017
1
people found
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Based on my experience this is an excellent and extremely efficient letting agent. This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made ...
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Comment on agent fees
Fees are good and very fairly priced.
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May 31,2017
May 31,2017
1
people found
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I've been a tennant with key lettings coming up to four years in this time I've had a few repairs ect done e.g. Burst pipe radiator leaks bath leaking into my living room! But every problem or emergency the girls at Keylettings are amazing ...
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Comment on agent fees
The fees are as anyone else really what I can say is they don't charge any fees for anything else along the way as some have "admin charges" for updating tenancy every year these don't there upfront with any fees that may apply at anytime.ive been hear along time and never been asked for any charges and they inspect property every 6 months with no charge.
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May 23,2017
May 23,2017
1
people found
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I have been a client of Key Lettings for several years. Their service is excellent and they are extremely helpful. If a tenant has any problems with the property Tracey sorts them out immediately. She has a team of people who can carry out repairs ...
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Comment on agent fees
Key Lettings have very reasonable prices and provide excellent for money
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Jun 21,2015
Jun 21,2015
6
people found
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this helpful
Do not rent from this letting agent, they pray on the tenant by being really nice making out they are really friendly and can be trusted, then when you end your tenancy they will go through the property with you, tell you it's fine, then ...
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Jan 22,2015
Jan 22,2015
3
people found
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this helpful
Absoulute Cowboys, rented a property for 6 months, had no damage and even as a good will gesture had the house professionally cleaned, only to have our deposit kept, they will refuse you a vacating exit receipt and will tell you it's fine then enter the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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