95% lettings valuation accuracy
84% lettings fee satisfaction
Jan 22,2015
Jan 22,2015
0
people found
this helpful
this helpful
I have used Castle Estates to manage my flat for several years now. When looking around for an managing agent, I spent quite a while meeting agents from all the usual suspects in the area as well as some independents. The only genuinely helpful advice I received was from Castle Estates who assessed my specific property and situation and provided a range of insights and suggestions. All of the others (without exception) trotted out the usual sales patter, much keener to tell me how good they were than to provide any meaningful advice specific to my needs.
Since electing to use them on the basis of that initial meeting, they have consistently exceeded my expectations. It goes without saying that they take care of all the day-to-day property management issues - everything is done quickly and efficiently and over the years there have often been long periods where I only hear from them with their regular property inspection reports and the monthly rent payments. That is to say they take care of most issues without needing to involve me and only get in touch when necessary. Their judgment in these situations has always been spot on - they are not one of these agents who happily spend your money for you and have always been in touch when larger issues need sorting out. Generally though everything runs smoothly and the tenants are always happy, which is obviously what this is all about. They have handled contract renewals with the minimum of fuss and have always provided objective advice on rent increases. They have on occasion advised against an annual rent increase based on real-time assessments of the local market, even though a rent increase would have also increased their own fees. It's that type of advice and input that I really appreciate.
However, whilst the day to day stuff is managed brilliantly, it's on the occasions when there's been a problem that Castle Estates have really delivered. There have been several incidents over the years ranging from a break-in to a flood from the flat above. In each and every case they have managed the process of sorting it all out better than I could have done myself. As I don't live anywhere near the flat, they have managed absolutely every aspect of fixing the various problems. In every case where there's been a choice to be made, for example, paint colour, carpet type or choosing between different laminate floors, they have provided a range of options and expressed their own opinions which have inevitably been proven right. They have a lot of experience of what works in rental properties and I trust their judgment implicitly. As a remote landlord, this also gives me great peace of mind.
With regards to the flood mentioned previously, the process for sorting this out took something like 10 months. Throughout it all they kept me and the tenants constantly informed, managed everyone's expectations, liaised with the loss assessors, provided all the detailed information necessary for the claim and generally did absolutely everything within their power to get the problem sorted out. They liaised and managed all the various contractors involved it the repairs and even lent their own dehumidifiers to speed up the drying process. Despite the process dragging on and on, everything was managed with good humour and common sense.
I have dealt mainly with Claire Rhoades-Brown, Judith Loeffler and Tarryn I have used Castle Estates to manage my flat for several years now. When looking around for an managing agent, I spent quite a while meeting agents from all the usual suspects in the area as well as some independents. The only genuinely helpful advice I received was from Castle Estates who assessed my specific property and situation and provided a range of insights and suggestions. All of the others (without exception) trotted out the usual sales patter, much keener to tell me how good they were than to provide any meaningful advice specific to my needs.
Since electing to use them on the basis of that initial meeting, they have consistently exceeded my expectations. It goes without saying that they take care of all the day-to-day property management issues - everything is done quickly and efficiently and over the years there have often been long periods where I only hear from them with their regular property inspection reports and the monthly rent payments. That is to say they take care of most issues without needing to involve me and only get in touch when necessary. Their judgment in these situations has always been spot on - they are not one of these agents who happily spend your money for you and have always been in touch when larger issues need sorting out. Generally though everything runs smoothly and the tenants are always happy, which is obviously what this is all about. They have handled contract renewals with the minimum of fuss and have always provided objective advice on rent increases. They have on occasion advised against an annual rent increase based on real-time assessments of the local market, even though a rent increase would have also increased their own fees. It's that type of advice and input that I really appreciate.
However, whilst the day to day stuff is managed brilliantly, it's on the occasions when there's been a problem that Castle Estates have really delivered. There have been several incidents over the years ranging from a break-in to a flood from the flat above. In each and every case they have managed the process of sorting it all out better than I could have done myself. As I don't live anywhere near the flat, they have managed absolutely every aspect of fixing the various problems. In every case where there's been a choice to be made, for example, paint colour, carpet type or choosing between different laminate floors, they have provided a range of options and expressed their own opinions which have inevitably been proven right. They have a lot of experience of what works in rental properties and I trust their judgment implicitly. As a remote landlord, this also gives me great peace of mind.
With regards to the flood mentioned previously, the process for sorting this out took something like 10 months. Throughout it all they kept me and the tenants constantly informed on the phone and by email, managed everyone's expectations, liaised with the loss assessors, provided all the detailed information necessary for the claim and generally did absolutely everything within their power to get the problem sorted out. They liaised and managed all the various contractors involved it the repairs and even lent their own dehumidifiers to speed up the drying process. Despite the process dragging on, everything was managed with good humour and common sense. I really don't know how I would have got it all sorted out without them.
As you will have gathered, I'm a big fan of Castle Estates. It's a cliche however they genuinely do go above and beyond what's expected - their service levels are truly amazing and as an added bonus their fees are also very competitive.
I have dealt mainly with Claire Rhoades-Brown, Judith Loeffler and Tarryn Leathem and can't speak highly enough of them, but in their absence all the other team members have dealt with things equally competently.
If you're thinking of using them, you really should - it makes the job of being a Landlord almost painless, which is praise indeed.
Since electing to use them on the basis of that initial meeting, they have consistently exceeded my expectations. It goes without saying that they take care of all the day-to-day property management issues - everything is done quickly and efficiently and over the years there have often been long periods where I only hear from them with their regular property inspection reports and the monthly rent payments. That is to say they take care of most issues without needing to involve me and only get in touch when necessary. Their judgment in these situations has always been spot on - they are not one of these agents who happily spend your money for you and have always been in touch when larger issues need sorting out. Generally though everything runs smoothly and the tenants are always happy, which is obviously what this is all about. They have handled contract renewals with the minimum of fuss and have always provided objective advice on rent increases. They have on occasion advised against an annual rent increase based on real-time assessments of the local market, even though a rent increase would have also increased their own fees. It's that type of advice and input that I really appreciate.
However, whilst the day to day stuff is managed brilliantly, it's on the occasions when there's been a problem that Castle Estates have really delivered. There have been several incidents over the years ranging from a break-in to a flood from the flat above. In each and every case they have managed the process of sorting it all out better than I could have done myself. As I don't live anywhere near the flat, they have managed absolutely every aspect of fixing the various problems. In every case where there's been a choice to be made, for example, paint colour, carpet type or choosing between different laminate floors, they have provided a range of options and expressed their own opinions which have inevitably been proven right. They have a lot of experience of what works in rental properties and I trust their judgment implicitly. As a remote landlord, this also gives me great peace of mind.
With regards to the flood mentioned previously, the process for sorting this out took something like 10 months. Throughout it all they kept me and the tenants constantly informed, managed everyone's expectations, liaised with the loss assessors, provided all the detailed information necessary for the claim and generally did absolutely everything within their power to get the problem sorted out. They liaised and managed all the various contractors involved it the repairs and even lent their own dehumidifiers to speed up the drying process. Despite the process dragging on and on, everything was managed with good humour and common sense.
I have dealt mainly with Claire Rhoades-Brown, Judith Loeffler and Tarryn I have used Castle Estates to manage my flat for several years now. When looking around for an managing agent, I spent quite a while meeting agents from all the usual suspects in the area as well as some independents. The only genuinely helpful advice I received was from Castle Estates who assessed my specific property and situation and provided a range of insights and suggestions. All of the others (without exception) trotted out the usual sales patter, much keener to tell me how good they were than to provide any meaningful advice specific to my needs.
Since electing to use them on the basis of that initial meeting, they have consistently exceeded my expectations. It goes without saying that they take care of all the day-to-day property management issues - everything is done quickly and efficiently and over the years there have often been long periods where I only hear from them with their regular property inspection reports and the monthly rent payments. That is to say they take care of most issues without needing to involve me and only get in touch when necessary. Their judgment in these situations has always been spot on - they are not one of these agents who happily spend your money for you and have always been in touch when larger issues need sorting out. Generally though everything runs smoothly and the tenants are always happy, which is obviously what this is all about. They have handled contract renewals with the minimum of fuss and have always provided objective advice on rent increases. They have on occasion advised against an annual rent increase based on real-time assessments of the local market, even though a rent increase would have also increased their own fees. It's that type of advice and input that I really appreciate.
However, whilst the day to day stuff is managed brilliantly, it's on the occasions when there's been a problem that Castle Estates have really delivered. There have been several incidents over the years ranging from a break-in to a flood from the flat above. In each and every case they have managed the process of sorting it all out better than I could have done myself. As I don't live anywhere near the flat, they have managed absolutely every aspect of fixing the various problems. In every case where there's been a choice to be made, for example, paint colour, carpet type or choosing between different laminate floors, they have provided a range of options and expressed their own opinions which have inevitably been proven right. They have a lot of experience of what works in rental properties and I trust their judgment implicitly. As a remote landlord, this also gives me great peace of mind.
With regards to the flood mentioned previously, the process for sorting this out took something like 10 months. Throughout it all they kept me and the tenants constantly informed on the phone and by email, managed everyone's expectations, liaised with the loss assessors, provided all the detailed information necessary for the claim and generally did absolutely everything within their power to get the problem sorted out. They liaised and managed all the various contractors involved it the repairs and even lent their own dehumidifiers to speed up the drying process. Despite the process dragging on, everything was managed with good humour and common sense. I really don't know how I would have got it all sorted out without them.
As you will have gathered, I'm a big fan of Castle Estates. It's a cliche however they genuinely do go above and beyond what's expected - their service levels are truly amazing and as an added bonus their fees are also very competitive.
I have dealt mainly with Claire Rhoades-Brown, Judith Loeffler and Tarryn Leathem and can't speak highly enough of them, but in their absence all the other team members have dealt with things equally competently.
If you're thinking of using them, you really should - it makes the job of being a Landlord almost painless, which is praise indeed.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
20th Feb 2020
reviewed by 'Alberto'
13th Jan 2020
reviewed by 'Jayne'
14th Sep 2019
reviewed by 'Wendy'
28th May 2018
reviewed by 'Saad'
Opening Hours
Address
Castle Estates
212 St Ann's Hill
Wandsworth,London
Greater London
SW18 2RU
020 8870 9534
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 84% | £648 | £3,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 0 | 9 | 5 | 0 | 1 | 0 | 0 | 2 | 1 |
Areas covered
- SW18
- SW9
- SW12
- SE15
- SW19
- SW8
- SW4
- SW15
- SW6
- SW17
- SW2
- SW11
- SW16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 27,2022
Apr 27,2022
0
people found
this helpful
this helpful
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
3
people found
this helpful
this helpful
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Feb 24, 2020
View all comments
(1)
Hi Alberto,
Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked into all of the issues you have raised and would like to feedback to you on these points.
The property was advertised as a houseshare (ie a room in a house) and the description clearly states 'HOUSESHARE WITH EN-SUITE'. Unfortunately some of the property portals don't have the facilities to displ ...
Jan 13,2020
Jan 13,2020
5
people found
this helpful
this helpful
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14, 2020
View all comments
(2)
Dear Judith. Thank you for your response, however it is quite misleading. “It appears I wasn’t a named tenant” That’s not really correct though is it? You were made aware at the very beginning that I would also be sharing the property, but my brothers name would be on the lease as I travel frequently with work, thus being a paid tenant. I had to provide I.D etc as part of the admin process prior to moving in and I was also the primary person who communicated with you for any issues or ma ...
Sep 14,2019
Sep 14,2019
0
people found
this helpful
this helpful
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again....
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2018
May 28,2018
4
people found
this helpful
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional.
They need to update their business structure....
read full review
read full review
Comment on agent fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
Was this helpful?
Yes
Yes
Nov 04, 2018
View all comments
(3)
Awful agency, poor management, unprofessional staff. Unreasonable fees at every opportunity. AVOID at all costs. ...
Feb 06,2017
Feb 06,2017
0
people found
this helpful
this helpful
It was a pleasure to deal with The Castle Estates Team.
They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together.
Wishing the Team all the very best for the future....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14,2016
Aug 14,2016
0
people found
this helpful
this helpful
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound ...
read full review
read full review
Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, ‚£75 to get reference and ‚£250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Was this helpful?
Yes
Yes
Jun 15,2016
Jun 15,2016
1
people found
this helpful
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again.
Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 14,2016
Mar 14,2016
0
people found
this helpful
this helpful
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 07,2016
Mar 07,2016
0
people found
this helpful
this helpful
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we ...
read full review
read full review
Comment on agent fees
Very happy with the fees and quality of the service delivered.
Was this helpful?
Yes
Yes
Mar 04,2016
Mar 04,2016
0
people found
this helpful
this helpful
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
read full review
read full review
Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
Was this helpful?
Yes
Yes
Mar 03,2016
Mar 03,2016
0
people found
this helpful
this helpful
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always.
From now on, they always gonna ...
read full review
read full review
Comment on agent fees
Helpful,
Was this helpful?
Yes
Yes
Feb 05,2016
Feb 05,2016
0
people found
this helpful
this helpful
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Feb 05,2016
Feb 05,2016
0
people found
this helpful
this helpful
I feel bad I was unable to select the whole team instead of singling out just two!
From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we ...
read full review
read full review
What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.Attached Filesnbsp;
Comment on agent fees
Agents fees are as standard, and to be honest, worth the service provided.
Was this helpful?
Yes
Yes
Feb 01,2016
Feb 01,2016
0
people found
this helpful
this helpful
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2016
Jan 21,2016
0
people found
this helpful
this helpful
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this ...
read full review
read full review
Comment on agent fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Was this helpful?
Yes
Yes
Nov 07,2015
Nov 07,2015
0
people found
this helpful
this helpful
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 23,2015
Jul 23,2015
0
people found
this helpful
this helpful
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2015
Apr 25,2015
0
people found
this helpful
this helpful
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2015
Apr 02,2015
1
people found
this helpful
this helpful
Castle were managing the flat above mine. I noticed a minor leak from kitchen above and informed upper landlord who immediately replied saying Castle would phone. Castle phoned straight away to arrange to visit both flats to do thorough inspection. I wasn't available but what ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2015
Apr 02,2015
0
people found
this helpful
this helpful
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 01,2015
Apr 01,2015
0
people found
this helpful
this helpful
I represent an overseas landlord for this property & work alongside castle estates to ensure it is let. Castle are always thorough & professional. They ensure all legal requirements are understood & met in a timely fashion & are extremely helpful whenever I have needed their help in a ...
read full review
read full review
Comment on agent fees
Accurate & appropriate.
Was this helpful?
Yes
Yes
Mar 19,2015
Mar 19,2015
0
people found
this helpful
this helpful
Castle Estates was introduced to me by a friend, who had a great experience using them, and I have been their client for a few years now - they manage my property in Richmond, while I have been away working in Singapore. I own a ...
read full review
read full review
Comment on agent fees
I think they were spot on.
Was this helpful?
Yes
Yes
Jan 28,2015
Jan 28,2015
1
people found
this helpful
this helpful
I used Castle Estates (212 St Ann's Hill) for 9 years for the property management and letting of my flat, which I recently sold. Considering I came across this company through the lucky-dip of the yellow pages, I found them to be highly considerate, trustworthy and client ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2015
Jan 26,2015
0
people found
this helpful
this helpful
We changed agents to Castle Estates a number of years ago, as we were not particularly happy with our agent, and Castle Estates had a lower managing fee. We haven't looked back. Their service has been exceptional - very friendly, and highly professional. When there ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2015
Jan 24,2015
0
people found
this helpful
this helpful
I have used Castle Estates for a number of years to rent out flats I own in London and have always found them to be very good at finding tenants, servicing their needs and keeping me the landlord informed. For example there was a problem ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2015
Jan 23,2015
0
people found
this helpful
this helpful
It was Judith's effort to achieve the price I was able to rent the apartment for in the end. She was available at times that suited me that other agents might not work. It was a relocation service she offered me not only property agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2015
Jan 23,2015
0
people found
this helpful
this helpful
I have been using Castle Estates to manage my property since December 2011. I found them after an extensive search of agents in south east London. I selected them on the very positive impression I got from meeting Claire Rhoades Brown. They were prepared to be ...
read full review
read full review
Comment on agent fees
I am paying an agency fee of 12 per cent for full management. This is quite resonable considering the amount of work they have put in managing my propertyAttachments
Was this helpful?
Yes
Yes
Jan 22,2015
Jan 22,2015
0
people found
this helpful
this helpful
In my capacity as a freelance organiser for many different busy clients, I have had cause to deal with a multitude of agents in the last ten years. All the team at Castle Estates are highly knowledgeable and personable (unlike a number of high street ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2015
Jan 22,2015
0
people found
this helpful
this helpful
I could not recommend the team at Castle Estates more to Landlords. After an exhaustive local search for a company to manage our property we could Castle - a breath of fresh air! Out of all the companies we spoke to they were the most ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:04 PM 04/06/2019 by Judith
