0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 30,2011
Aug 30,2011
0
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Awful!
Took £401 as deposit for property I viewed on 20th August. Went to their offices, completed all their forms and paid the money.
On the 22nd they rang and said owner had decided to sell the property and sent me a form to get my money refunded, saying it would take 3 working days. Well it's now 30th August and since payment was taken on the 20th I think the 3 working days have passed. Plus why should I have to fill out a form requesting a refund.
The money was still showing as pending on my account so I asked if they could fax my bank asking that the payment was not processed, this was too late for my bank to do anything about it however my bank did say that all they had to do was contact their card payments provider and ask them to reverse the transaction. This was too much effort for them because they didn't bother and the money was deducted from my account.
It is now the 30th and I am still waiting for my money. Their lettings manager Michel sent a long winded email about how they had to set me up as a tenant and then cancel the tenancy etc before they could process my refund.
what a load of bolony. Even blamed my bank in his email, the transaction is nothing to do with my bank, it is their bank and their transaction!
I am considering raising a small claims against them for the money and will be claiming interest and court costs from them too.
Took £401 as deposit for property I viewed on 20th August. Went to their offices, completed all their forms and paid the money.
On the 22nd they rang and said owner had decided to sell the property and sent me a form to get my money refunded, saying it would take 3 working days. Well it's now 30th August and since payment was taken on the 20th I think the 3 working days have passed. Plus why should I have to fill out a form requesting a refund.
The money was still showing as pending on my account so I asked if they could fax my bank asking that the payment was not processed, this was too late for my bank to do anything about it however my bank did say that all they had to do was contact their card payments provider and ask them to reverse the transaction. This was too much effort for them because they didn't bother and the money was deducted from my account.
It is now the 30th and I am still waiting for my money. Their lettings manager Michel sent a long winded email about how they had to set me up as a tenant and then cancel the tenancy etc before they could process my refund.
what a load of bolony. Even blamed my bank in his email, the transaction is nothing to do with my bank, it is their bank and their transaction!
I am considering raising a small claims against them for the money and will be claiming interest and court costs from them too.
What agent could do to change your mind?
I might have used them had they not so willingly ripped me off and refuse to give me my money back. As it is I have gone to another estate agent.Attached Filesnbsp;
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Latest Reviews
18th Jan 2013
reviewed by 'Peter'
Opening Hours
Address
Romans
30 - 30A School Road
Tilehurst,Reading
Berkshire
RG31 5AN
0118 9439400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 0 | 8 | 0 | 20 | 0 | 11 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 08,2013
Feb 08,2013
1
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From the very first contact, Amy assured me that Romans would actively pursue prospective buyers & they would do their utmost to obtain the best possible sale price. There was a steady flow of viewings from the very first week. I indicated the desired sale price & ...
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Jan 18,2013
Jan 18,2013
3
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I have been having contact with Will Parish now for the last 7 months He was excellent with the selling of my property and i had regular contact with him 2-3 times a week, always keeping me informed of what was happening regarding the sale of ...
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Jan 15,2013
Jan 15,2013
1
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Selling our house with Romas couldn't have been easier! The agents were approachable, marketed the property well, were able to guide us through the process and a sale was agreed within 4 days - who couold ask for more! Highly recommended estate agent!...
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Dec 18,2012
Dec 18,2012
0
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This was my first experience of letting a property and, understandably, I was nervous. From the moment I walked into the Tilehurst Branch of Romans I was immediately put at ease by Michal who took time to explain the process to me and answered my ...
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Dec 10,2012
Dec 10,2012
0
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Roman's provided a first class service. Excellant communications from both Michal and Tim in the School Road, Tilehurst, Reading branch....
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“Very impressive, completely professional and attentive service! Great market advice ......”
Nov 23,2012
Nov 23,2012
0
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Very impressive, completely professional and attentive service! Great market advice and a very quick turnaround on finding a quality tenant....
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Nov 22,2012
Nov 22,2012
0
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Amy & Paula looked after the sale of my property and I can not fault them in anyway, they kept me up to date with the whole process from start to finish. As I was renewing the lease it was taking longer that usual to complete ...
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Nov 01,2012
Nov 01,2012
1
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Romans took over management of our flat a couple of years ago from another local agent who they bought out - I was pleased with the service from the old agent but Romans have proved to be even better. The most recent tenant changeover was ...
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Oct 16,2012
Oct 16,2012
0
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I really must thank and congratulate Amy Shields, Paula Thomson, and the staff at Romans, School Road, Tilehurst, Reading for their great expertise in selling our house so quickly. Their communication skills and attention to detail was absolutely first class, and we have nothing but ...
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Oct 15,2012
Oct 15,2012
0
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The whole handling was very professional and very friendly. The whole sales team( too many to mentione) in Tilehurst were a delight and am looking forward to using their letting team to rent the property I have just bought with them....
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Oct 11,2012
Oct 11,2012
0
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I was very impressed with Tim, who met me at the property to take the details, he took a lot of care in photographing and presenting the property in its best light. The details were accurate, and within a short space of time a tenant ...
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Oct 09,2012
Oct 09,2012
0
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I have a long standing relationship with Tim, he sold me my first house 16 years ago! He is thorough, reliable and was in constant communication through the whole process. I received regular feedback and was impressed at how quickly and efficiently my property was let ...
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Oct 04,2012
Oct 04,2012
0
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As soon as the property went onto the market we had lots of viewings, and eventually a buyer. They were always very professional and very helpful with any queries that I may have had and always got back to me with the answer. I also ...
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“Excellent service, clear explanation of the services. Several prospective tenants ......”
Oct 04,2012
Oct 04,2012
0
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Excellent service, clear explanation of the services. Several prospective tenants were found for the first day of viewing and the property was let on the first day. No complaints....
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Aug 28,2012
Aug 28,2012
0
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It was always a pleasure to talk to Paula and Amy and I can't thank them enough for all the times they had to liaise with my vendors solicitors, they both took alot of stress out of this purchase and I am very pleased with ...
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Aug 23,2012
Aug 23,2012
0
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I have recently rented a property with Romans, and at first I found it quite a difficult process with regard to the in depth agency checks which was no fault of Romans. Michal helped so much and explored every avenue he could to get us ...
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Jul 26,2012
Jul 26,2012
1
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So pleased I used Romans. They were so professional from the start, happy to let my house alongside the existing letting agents. They liaised with the existing agents and worked hard to create a seamless experience. They marketed the property in a very professional manner ...
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Jul 16,2012
Jul 16,2012
0
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Tim and Michal,
work very well together in a team,
im please with the intersted i got from romans,
and how quik they was to get the propety rented out,
very good
hope the succes will carry ion now theres tennets in the proety...
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Jul 12,2012
Jul 12,2012
0
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Very good servise sold the house in no time at the right price ,the open house worked really well .highly recomended...
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Jul 12,2012
Jul 12,2012
0
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From my experince as a Landlord Romans are one step ahead of the game than their competitors. As a Landlord I have nothing but prasie for their excellent, reliable, thought through and friendly service. There is never any chasing up to do when it comes ...
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Jul 08,2012
Jul 08,2012
0
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I was very impressed withe the staff and esp Amy at the tilehurst office of romans estat agent ,promp efficient service ,as soon as they had omy house to sell they through the the resorses of there ofice at the sale ,resulting in an offer ...
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Jul 07,2012
Jul 07,2012
0
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Very helpfull, we get all the information very clear. Quick response for all our questions...
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Jun 18,2012
Jun 18,2012
0
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Recently bought A property through Romans Estate agents in Tilehurst Reading, we first dealt with Alex Bicknell who was very pleasant and provided a very good service, some estate agents can be a bit full on and talk mainly rubbish but Alex listened to our ...
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Jun 08,2012
Jun 08,2012
1
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I am a Father of a Son who is buying a house advertised by Romans, this being his first purchase and away from home, whilst also using my money,i had had concernes as one would.But after seeing the property that Alex my son ...
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Jun 08,2012
Jun 08,2012
1
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I had to rent my house due to an expanding family and as it was not something I had ever done before I needed to choose the right agent.
When I first met Tim his depth of knowledge was excellent and soon put my mind ...
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May 29,2012
May 29,2012
1
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I would like to thank Amy and the whole of the Romans team for the excellent response, follow up and work done to sell my property.
The house was on the market under 2 weeks and thats all down to the excellent service and attention to ...
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May 14,2012
May 14,2012
0
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Have used Romans in Tilehurst for 3 years, I have always found them quick to respond to any requests, they always find good quality tenants. Nothing is to much trouble for them. They communicate between myself and tenants quickly and efficiently . I would not consider using ...
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May 11,2012
May 11,2012
0
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Josh and Amy were really great and made our buying experience that much easier by always having a smile on their faces and offering a really friendly and reliable service, fitting viewings in at times convenient for us and just being very hekpful. thanks so ...
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Apr 29,2012
Apr 29,2012
0
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I have used Romans in Tilehurst twice over the last 2 years for selling my property. I have been extremely impressed with the Sales Team, Amy, Alex and Josh in promoting my property. Their professionalism is outstanding, their communication overall has been fantastic and full feedback ...
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Mar 29,2012
Mar 29,2012
0
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I have just rented my old house out for the first time through Romans. I initially found them very helpful as they provided guidance on what did / didn't need doing to the property in order to get it rented. They also went through all the ...
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