Castle Estates
South London, London, SW18
4.4/5, 38 reviews
82% recommended
95% lettings valuation accuracy
84% lettings fee satisfaction

Contact Us

“I let my home in Richmond with Castle Estates on ......”

Share on :
Jan 21,2015
Minithumbup
claim your profile
Claire
By: 'fionacorona'
Jan 21,2015
0 people found
this helpful
I let my home in Richmond with Castle Estates on and off for over a four year period. The difference was obvious straight away - I was never once kept waiting, i always received a fast response and they also proactively managed my expectations and kept me very realistic about the process, the costs, the legal situation etc They helped me manage my side of the business with advice on insurance, dealing with the local council, and pointed me in the right direction for help with tax etc On finding tenants, they were focused and prompt - giving me updates on online viewing stats, competitive properties, what i needed to take care of after prospective tenant feedback etc I have dealt with other property management companies and none have come close to Claire, Judith, the lovely Harry and the team.
Comment on agent fees
They did a thorough review of the fees in the area before we settled on a fee each time we did a letting. When there were offers, they informed me of them but also gave me a sense of whether the tenant fit and accompanying offer were a good match. I felt this was a robust and thorough part of their service and I always good good value for my home and the tenants were reasonable and well matched to the property.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 38
27th Apr 2022
reviewed by 'SB'
“Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating ......”
20th Feb 2020
reviewed by 'Alberto'
“The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The ......”
13th Jan 2020
reviewed by 'Jayne'
“Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, ......”
14th Sep 2019
reviewed by 'Wendy'
“All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using ......”
28th May 2018
reviewed by 'Saad'
“They have people who know nothing about property doing viewing for them. And when you have chosen the property and ......”
6th Feb 2017
reviewed by 'CC'
“It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and ......”
Opening Hours
  • Monday: 09:00 - 19:30
  • Tuesday: 09:00 - 19:30
  • Wednesday: 09:00 - 19:30
  • Thursday: 09:00 - 19:30
  • Friday: 09:00 - 19:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Castle Estates
212 St Ann's Hill
Wandsworth,London
Greater London
SW18 2RU
020 8870 9534

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 84% £648 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 0 9 5 0 1 0 0 2 1
Areas covered
  • SW18
  • SW9
  • SW12
  • SE15
  • SW19
  • SW8
  • SW4
  • SW15
  • SW6
  • SW17
  • SW2
  • SW11
  • SW16
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA DPS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Battle, TN33
Beeston, NG9
Beeston Nottingham, NG9
Branhall, SK7
Coventry, CV1
Derby, DE22
Dronfield, S18
Duke Street, G

“Terrible experience for the whole of tenancy.......”

Share on :
Apr 27,2022
Minithumbdown
claim your profile
Claire
By: 'SB'
Apr 27,2022
0 people found
this helpful
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The room was advertised as 'studio flat' just......”

Share on :
Feb 20,2020
Minithumbdown
By: 'Alberto'
Feb 20,2020
3 people found
this helpful
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two ...
read full review
Attachments

Review file
Review file
Review file
Review file
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Claire Rhoades-Brown
Feb 24, 2020
View all comments (1)
Hi Alberto, Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked into all of the issues you have raised and would like to feedback to you on these points. The property was advertised as a houseshare (ie a room in a house) and the description clearly states 'HOUSESHARE WITH EN-SUITE'. Unfortunately some of the property portals don't have the facilities to displ ...

“Avoid. Not great. Rude and patronizing staff. Entere......”

Share on :
Jan 13,2020
Minithumbdown
By: 'Jayne'
Jan 13,2020
5 people found
this helpful
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Jayne
Jan 14, 2020
View all comments (2)
Dear Judith. Thank you for your response, however it is quite misleading. “It appears I wasn’t a named tenant” That’s not really correct though is it? You were made aware at the very beginning that I would also be sharing the property, but my brothers name would be on the lease as I travel frequently with work, thus being a paid tenant. I had to provide I.D etc as part of the admin process prior to moving in and I was also the primary person who communicated with you for any issues or ma ...

“All the staff at Castle Estates were friendly......”

Share on :
Sep 14,2019
Minithumbup
claim your profile
Wendy
By: 'Wendy'
Sep 14,2019
0 people found
this helpful
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Poor Management...”

Share on :
May 28,2018
Minithumbdown
By: 'Saad'
May 28,2018
4 people found
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business structure....
read full review
Comment on agent fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Kate
Nov 04, 2018
View all comments (3)
Awful agency, poor management, unprofessional staff. Unreasonable fees at every opportunity. AVOID at all costs. ...

“It was a pleasure to deal with The Castle Estates ......”

Share on :
Feb 06,2017
Minithumbup
claim your profile
Claire
By: 'CC'
Feb 06,2017
0 people found
this helpful
It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I rented a room in a shared house, let by ......”

Share on :
Aug 14,2016
Minithumbup
claim your profile
Claire
By: 'Emily'
Aug 14,2016
0 people found
this helpful
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound ...
read full review
Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, ‚£75 to get reference and ‚£250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Big thank you to Castle Estates! They have been kind ......”

Share on :
Jun 15,2016
Minithumbup
claim your profile
Claire
By: 'n'
Jun 15,2016
1 people found
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank you!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From our first meeting with Claire, we have been impressed ......”

Share on :
Mar 14,2016
Minithumbup
claim your profile
Claire
By: 'Brenton'
Mar 14,2016
0 people found
this helpful
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Claire was a wonderful support when I was considering swapping ......”

Share on :
Mar 07,2016
Minithumbup
claim your profile
Claire
By: 'Highly'
Mar 07,2016
0 people found
this helpful
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we ...
read full review
Comment on agent fees
Very happy with the fees and quality of the service delivered.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have been very impressed with the service provided by ......”

Share on :
Mar 04,2016
Minithumbup
By: 'John'
Mar 04,2016
0 people found
this helpful
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
read full review
Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am really happy with this agency. Since the beginning ......”

Share on :
Mar 03,2016
Minithumbup
claim your profile
Claire
By: 'Fran'
Mar 03,2016
0 people found
this helpful
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna ...
read full review
Comment on agent fees
Helpful,
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I really don't have a bad word to say about ......”

Share on :
Feb 05,2016
Minithumbup
claim your profile
Claire
By: 'John'
Feb 05,2016
0 people found
this helpful
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without ...
read full review
Comment on agent fees
Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I feel bad I was unable to select the whole ......”

Share on :
Feb 05,2016
Minithumbdown
claim your profile
Claire
By: 'Tom'
Feb 05,2016
0 people found
this helpful
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we ...
read full review
What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
Attached Filesnbsp;
Comment on agent fees
Agents fees are as standard, and to be honest, worth the service provided.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have been renting a property through Castle Estates for ......”

Share on :
Feb 01,2016
Minithumbup
By: 'Ann'
Feb 01,2016
0 people found
this helpful
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Castle was a fantastic letting agent to deal with. They ......”

Share on :
Jan 21,2016
Minithumbup
claim your profile
Claire
By: 'Kate'
Jan 21,2016
0 people found
this helpful
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this ...
read full review
Comment on agent fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have always been treated with respect by the agency ......”

Share on :
Nov 07,2015
Minithumbup
claim your profile
Claire
By: 'David'
Nov 07,2015
0 people found
this helpful
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have always found the team at Castle Estates in ......”

Share on :
Jul 23,2015
Minithumbup
By: 'Landlady'
Jul 23,2015
0 people found
this helpful
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Castle Estates have been managing my property for a few ......”

Share on :
Apr 25,2015
Minithumbup
claim your profile
Claire
By: 'Maja'
Apr 25,2015
0 people found
this helpful
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Castle were managing the flat above mine. I noticed a ......”

Share on :
Apr 02,2015
Minithumbup
claim your profile
Claire
By: 'Angela'
Apr 02,2015
1 people found
this helpful
Castle were managing the flat above mine. I noticed a minor leak from kitchen above and informed upper landlord who immediately replied saying Castle would phone. Castle phoned straight away to arrange to visit both flats to do thorough inspection. I wasn't available but what ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“All I can say is that I wish I had ......”

Share on :
Apr 02,2015
Minithumbup
claim your profile
Claire
By: 'Ian'
Apr 02,2015
0 people found
this helpful
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I represent an overseas landlord for this property & work alongside ......”

Share on :
Apr 01,2015
Minithumbup
claim your profile
Claire
By: 'South'
Apr 01,2015
0 people found
this helpful
I represent an overseas landlord for this property & work alongside castle estates to ensure it is let. Castle are always thorough & professional. They ensure all legal requirements are understood & met in a timely fashion & are extremely helpful whenever I have needed their help in a ...
read full review
Comment on agent fees
Accurate & appropriate.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Castle Estates was introduced to me by a friend, who ......”

Share on :
Mar 19,2015
Minithumbup
claim your profile
Claire
By: 'Andy'
Mar 19,2015
0 people found
this helpful
Castle Estates was introduced to me by a friend, who had a great experience using them, and I have been their client for a few years now - they manage my property in Richmond, while I have been away working in Singapore. I own a ...
read full review
Comment on agent fees
I think they were spot on.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I used Castle Estates (212 St Ann's Hill) for 9 years for ......”

Share on :
Jan 28,2015
Minithumbup
claim your profile
Judith
By: 'Lorraine'
Jan 28,2015
1 people found
this helpful
I used Castle Estates (212 St Ann's Hill) for 9 years for the property management and letting of my flat, which I recently sold. Considering I came across this company through the lucky-dip of the yellow pages, I found them to be highly considerate, trustworthy and client ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We changed agents to Castle Estates a number of years ......”

Share on :
Jan 26,2015
Minithumbup
claim your profile
Judith
By: 'Rose'
Jan 26,2015
0 people found
this helpful
We changed agents to Castle Estates a number of years ago, as we were not particularly happy with our agent, and Castle Estates had a lower managing fee. We haven't looked back. Their service has been exceptional - very friendly, and highly professional. When there ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used Castle Estates for a number of years ......”

Share on :
Jan 24,2015
Minithumbup
claim your profile
Judith
By: 'Dixon'
Jan 24,2015
0 people found
this helpful
I have used Castle Estates for a number of years to rent out flats I own in London and have always found them to be very good at finding tenants, servicing their needs and keeping me the landlord informed. For example there was a problem ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It was Judith's effort to achieve the price I was ......”

Share on :
Jan 23,2015
Minithumbup
claim your profile
Judith
By: 'anna'
Jan 23,2015
0 people found
this helpful
It was Judith's effort to achieve the price I was able to rent the apartment for in the end. She was available at times that suited me that other agents might not work. It was a relocation service she offered me not only property agents ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been using Castle Estates to manage my property ......”

Share on :
Jan 23,2015
Minithumbup
claim your profile
Claire
By: 'Nick'
Jan 23,2015
0 people found
this helpful
I have been using Castle Estates to manage my property since December 2011. I found them after an extensive search of agents in south east London. I selected them on the very positive impression I got from meeting Claire Rhoades Brown. They were prepared to be ...
read full review
Comment on agent fees
I am paying an agency fee of 12 per cent for full management. This is quite resonable considering the amount of work they have put in managing my property
Attachments

Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In my capacity as a freelance organiser for many different ......”

Share on :
Jan 22,2015
Minithumbup
claim your profile
Claire
By: 'Ashley'
Jan 22,2015
0 people found
this helpful
In my capacity as a freelance organiser for many different busy clients, I have had cause to deal with a multitude of agents in the last ten years. All the team at Castle Estates are highly knowledgeable and personable (unlike a number of high street ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I could not recommend the team at Castle Estates more ......”

Share on :
Jan 22,2015
Minithumbup
By: 'Rylan'
Jan 22,2015
0 people found
this helpful
I could not recommend the team at Castle Estates more to Landlords. After an exhaustive local search for a company to manage our property we could Castle - a breath of fresh air! Out of all the companies we spoke to they were the most ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:04 PM 04/06/2019 by Judith

Awards won by Castle Estates, London SW18 2RU



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn