100% sales valuation accuracy
100% sales fee satisfaction
Jan 20,2015
Jan 20,2015
1
people found
this helpful
this helpful
I regularly rent out my apartment in Cardiff Bay as I work overseas a lot and therefore I have allot of experience in working with all the local letting agencies.
Keylet have by far the best service in terms of keeping you abreast of latest developments and when someone has asked about the apartment etc whereas my experience of the competitors is that I don't hear from them from one month to the next and only hear if they have a positive enquiry.
This is not good enough as far as I am concerned as I want to know on a weekly basis how close my apartment is coming to be g rented out and Becky is great at dropping g me quick emails and keeping in touch keeping me informed.
I would always use key let in front of other agencies give en this superior service.
Keylet have by far the best service in terms of keeping you abreast of latest developments and when someone has asked about the apartment etc whereas my experience of the competitors is that I don't hear from them from one month to the next and only hear if they have a positive enquiry.
This is not good enough as far as I am concerned as I want to know on a weekly basis how close my apartment is coming to be g rented out and Becky is great at dropping g me quick emails and keeping in touch keeping me informed.
I would always use key let in front of other agencies give en this superior service.
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Latest Reviews
5th Jun 2021
reviewed by 'Bobby OReilly'
9th Apr 2021
reviewed by 'Mathew'
13th Nov 2020
reviewed by 'Nathan'
12th Nov 2020
reviewed by 'Rhys'
Opening Hours
Address
Keylet
117-120 Bute Street
Cardiff
Cardiff County
CF10 5AE
02920 489000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £290,000 | £290,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 6 | 6 | 0 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 05,2021
Jun 05,2021
1
people found
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this helpful
Genuinely upset by the way Keylet recklessly doesn’t check co-tenants. Unacceptable to intimidate and pursue tenants who’ve had to move out as a result of Keylet’s incompetence....
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Jun 05,2021
Jun 05,2021
1
people found
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This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly let out a flat with hostile & violent cotenants (the previous tenants had left after complaints). When the new tenants were forced to leave as well ...
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Apr 09,2021
Apr 09,2021
0
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Many thanks to the team at Keylet In Cardiff for all their help in our recent move, and especially Cerys the sales administrator and also Chris the sales manager. They handled both our sale and purchase, and the sale went well, with excellent marketing that ...
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Jan 25,2021
Jan 25,2021
2
people found
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Unfortunately, unexpected and unacceptable customer service, when booking an appointment to view the apartment five days before the original appointment in Cardiff, and upon arrival to the city and half an hour before the viewing appointment, the Key let cardiff bay branch communicates with me ...
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Nov 13,2020
Nov 13,2020
0
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Very happy with the entire process. Would highly recommend to anyone looking to rent a property in the Cardiff area....
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Nov 12,2020
Nov 12,2020
0
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I rented an executive property with Keylet at the beginning of March and can honestly say that the keylet team went above and beyond to make my rental experience a good one.
As I have recently relocated to Wales I was a unaware of the ...
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Nov 12,2020
Nov 12,2020
0
people found
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Jack from Keylet was absolutely brilliant, so professional and friendly. His communication was great and he always kept me updated throughout the process. He made what is usually a stressful moving process so smooth and flawless. I’d definitely recommend him and the Keylet team ...
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Nov 12,2020
Nov 12,2020
0
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The team at Keylet are very responsive and extremely helpful. All in all, a professional high quality service. Thoroughly recommended....
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Nov 06,2020
Nov 06,2020
0
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Keylet - Cardiff Bay branch have been have been very helpful in selecting and moving into a flat in the Cardiff Bay area. The location is excellent and the quality of the modern flat is good, despite one or two replacements or repairs being needed....
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Feb 02,2020
Feb 02,2020
1
people found
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this helpful
Terrible experience. I am never one to write a review but feel like I should warns others against using Keylet.
I have been renting in Cardiff for 5 years and have never experienced anything like this. It was a headache from day one and the staff ...
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Jan 19,2019
Jan 19,2019
5
people found
this helpful
this helpful
Struggling to get anything sorted as no one at the agency takes any responsibility for anything. There is a lot of buck passing which means you never know if, or when, anything is going to be resolved. Feel as if we are on some nightmare ...
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Comment on agent fees
Did not carry out what they said they would, so very poor value
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Mar 07,2018
Mar 07,2018
0
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Found an excellent property from keylet, rhydian was amazing and very helpful, couldn't do enough for us. Would definitely recommend them to anyone....
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Comment on agent fees
Very reasonable and can’t complain with fee charged
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Nov 13,2017
Nov 13,2017
8
people found
this helpful
this helpful
Disorganized, not even a drop of logic and coordination for managing a issue from A to B, the issue reporting website is useless, they do not read messages.
The most terrible experience of my life regarding tenancy management.
I do not imagine why landlords will ...
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Jul 10,2017
Jul 10,2017
3
people found
this helpful
this helpful
Be very careful when dealing with this agency. They will do barely anything for you, even though they will be asking for the fees to be paid in full (wasted money).
Always put everything in writing, ask for written confirmation for everything, record phone calls ...
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Comment on agent fees
Wasted money.
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Jan 20,2015
Jan 20,2015
1
people found
this helpful
this helpful
I regularly rent out my apartment in Cardiff Bay as I work overseas a lot and therefore I have allot of experience in working with all the local letting agencies.
Keylet have by far the best service in terms of keeping you abreast of latest ...
read full review
read full review
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We have been with Keylet for several years now and the things I appreciate the most is are their responsiveness, communication and their ability to admit when they get it wrong.
With regards to responsiveness and communication, whether you phone or email, Keylet always respond ...
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Sep 07,2014
Sep 07,2014
1
people found
this helpful
this helpful
My flatmate and I are young professionals and mature students pursuing our PhDs. What this meant is that we needed a space that was conducive to writing and which made us feel at home (quiet, modern, furnished, affordable, stress-free). We were comprising our list of ...
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Comment on agent fees
It was worth it!
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Jul 30,2014
Jul 30,2014
5
people found
this helpful
this helpful
Stay away from this letting agent at all costs!
They are money grabbers who will over charge you for everything under the sun. they charge stupid extra amounts for invoices (i.e. printing out a sheet of paper), which must be using fancy ink i ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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