“Renting with Atlantis was the worst decision I made after ......”
1 Star Review
Jan 20,2015
By:
'John'
Jan 20,2015
Branch: Reading, 23/24 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: RG1
Branch: Reading, 23/24 Market Place
Lettings (as a Tenant)
Rent PCM: £900
Postcode: RG1
2
people found
this helpful
Renting with Atlantis was the worst decision I made after arriving in Reading. Their incompetency is only equal to their greed and their desire to take as much money as they can from you.
As an example; do not exept to get all your deposit back with them, they have a clause in the tenancy contract that says they will charge you a minimum of 90£, taken from the deposit, just for the sake of it I think, and because they can...
The lack of communication was the worst maybe, between the constant changes in their staff, so you don't know who to refer any problem to, and the time lenght of at least 3-4 weeks to answer to a simple email (if not more, I've dealt with them on an issue for 6 months, a really simple issue, I thought...).
I won't do the same mistake again; if a very nice property, cheap and ticking all the boxes, arrives on the market but is managed by Atlantis, I won't ever consider to rent it. They've ruined it for me and just writing about them make me feel nauseous...
You've been warned!
What agent could do to change your mind?
Better care and communicaiton, less greed
Attached Filesnbsp;
Comment on agent fees
Fees for anything, fees everywhere
2
people found
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Was this helpful?
Yes
I’m very sorry that you feel this way. You are correct that there is a clause within our Tenancy Agreement that clearly states an administration charge will be payable for returning the deposit, this is quite common. It covers the time spent liaising with tenants on any possible deductions from the deposit, reaching an agreement, processing the payments, and updating the TDS with the result. If there is anything I can do to help you at this stage please contact me directly and I’ll investigate.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected]