100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 26,2011
Aug 26,2011
6
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this helpful
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I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to deal with them. They are a complete joke and have wasted a month of my time and to date have not refunded any money we paid them for this privaledge. It is also worth a note to anyone that fancies renting 54 New Lane in Aughton Nr Ormskirk that the landlord is a complete crank who is happy his house is in bad repair and knows that there are 100's of people looking to rent so therefore does not care about the state of the place or the tenant he ends up with AVOID AT ALL COSTS.
Dear Gaynor,
It is with dismay I write this letter to you to detail my experience of dealing with your company.
I approached your Ormskirk office as I wanted to rent a property in Aughton namely 54 New Rd. I was told by the staff that a previous couple had already taken your forms and that if I wanted the property I should come there and then to sign up the paperwork and pay £165 so that you can assess if I am a suitable tenant.
Once at the office I filled out the relevant forms and paid my money. I was advised by Anita that it would probably take a week or so to organise and that we should look to move in shortly after that. I had requested a second viewing so that my girlfriend could also have a look. I was promised a phone call back to arrange a suitable time. No phone call ever came. I placed several calls to the office in Ormskirk explaining that I live a good distance away on the Wirral and my girlfriend was from Barrowford also a fair distance away but that we would be available all week for any evening and at the weekend. Again no phone calls back, in fact one member of staff even said that they had ¢â‚¬Å“moved on¢â‚¬Â to the next client now as I was already in the system. After approximately 10 days I spoke again to Anita who gave me the number of your Liverpool office and put me in touch with Gaynor as she would now be dealing with our application.
Gaynor explained that after all this time they still hadn't received any paperwork regarding our application from the Ormskirk office, it simply hadn't been sent to them. The next day I was then told that you had found the paperwork in Ormskirk and would send it recorded delivery so that you could start to process it. At this stage I had already begun to organise interviews of prospective tenants for my property on the Wirral and had found a couple who potentially wanted to move as soon as possible. I had also organised a team of decorators and a joiner to commence work on the property to make it liveable. As you are aware there is a hole in the wall in the living room, the carpets are in need of cleaning, the living area downstairs needs the pipes from the gas meter that have recently been installed boxing in rather than being left raw on the walls and the bathroom upstairs needs the side of the bath putting right. The kitchen also needs a cooker, which we are unable to source until we have measured the space to put on in. All improvements to the property to be paid by myself.
Finally last night 17thAugust Gaynor told me she had managed to get hold of the landlord after over a week of trying and that he would meet me at the property at 7.30. This is a round trip of over 150 miles for us. We set off and my girlfriend and her father were running a little late as they don't know the area and sat nav had taken them to the wrong place. I discussed the work needing doing to the house with Terry who's attitude was its sold as seen and I was not to consider my improvements to be a favour as he could rent the house to anyone and there were hundreds of people ready to move in as it is. I was not able to organise my workers to come and do anything to the house until the day I moved in and had started to pay rent and that he would get the gas certification over to you when his mate had had chance to come and sort it for him in the next few days. I tried to explain that it was frustrating as we could have had all of this done by now had he and yourselves provided the correct paperwork to the relevant people in good time and would it be possible to get some keys after paying the deposit and finishing the paperwork to have the work done before we moved in.
After being in the property less than 10 minutes to point out the work I was to carry out he said and I quote ¢â‚¬Å“I have met pricks like you before, I have met millions of them¢â‚¬Â and that I could take the house or leave it. This was his closing gambit as he left the property and told me that he had put himself out to come and show us round, he would not wait for my girlfriend to arrive and drove off leaving me stunned stood outside the property. I find it hard to believe that anybody would live in the property as it is, but understand the demand for rentals is that high that this may be the case.
As I am sure you will appreciate after my experience I am requesting a refund of the monies paid to you on the grounds that your office did not do as it was supposed to in the time frame promised, never called back when your staff including yourself had promised, and the landlord we were introduced to is not someone that is in any way suitable. I accept the apology you made for the situation this morning and appreciate that not every deal runs smoothly, I just ask for your help and support to obtain the refund. Please also bear in mind the month of my time this situation has wasted and the expense of taking time out of work to view the property and 250 miles round trip we made the day the landlord abused me when deciding on whether to refund us your fee.
Dear Gaynor,
It is with dismay I write this letter to you to detail my experience of dealing with your company.
I approached your Ormskirk office as I wanted to rent a property in Aughton namely 54 New Rd. I was told by the staff that a previous couple had already taken your forms and that if I wanted the property I should come there and then to sign up the paperwork and pay £165 so that you can assess if I am a suitable tenant.
Once at the office I filled out the relevant forms and paid my money. I was advised by Anita that it would probably take a week or so to organise and that we should look to move in shortly after that. I had requested a second viewing so that my girlfriend could also have a look. I was promised a phone call back to arrange a suitable time. No phone call ever came. I placed several calls to the office in Ormskirk explaining that I live a good distance away on the Wirral and my girlfriend was from Barrowford also a fair distance away but that we would be available all week for any evening and at the weekend. Again no phone calls back, in fact one member of staff even said that they had ¢â‚¬Å“moved on¢â‚¬Â to the next client now as I was already in the system. After approximately 10 days I spoke again to Anita who gave me the number of your Liverpool office and put me in touch with Gaynor as she would now be dealing with our application.
Gaynor explained that after all this time they still hadn't received any paperwork regarding our application from the Ormskirk office, it simply hadn't been sent to them. The next day I was then told that you had found the paperwork in Ormskirk and would send it recorded delivery so that you could start to process it. At this stage I had already begun to organise interviews of prospective tenants for my property on the Wirral and had found a couple who potentially wanted to move as soon as possible. I had also organised a team of decorators and a joiner to commence work on the property to make it liveable. As you are aware there is a hole in the wall in the living room, the carpets are in need of cleaning, the living area downstairs needs the pipes from the gas meter that have recently been installed boxing in rather than being left raw on the walls and the bathroom upstairs needs the side of the bath putting right. The kitchen also needs a cooker, which we are unable to source until we have measured the space to put on in. All improvements to the property to be paid by myself.
Finally last night 17thAugust Gaynor told me she had managed to get hold of the landlord after over a week of trying and that he would meet me at the property at 7.30. This is a round trip of over 150 miles for us. We set off and my girlfriend and her father were running a little late as they don't know the area and sat nav had taken them to the wrong place. I discussed the work needing doing to the house with Terry who's attitude was its sold as seen and I was not to consider my improvements to be a favour as he could rent the house to anyone and there were hundreds of people ready to move in as it is. I was not able to organise my workers to come and do anything to the house until the day I moved in and had started to pay rent and that he would get the gas certification over to you when his mate had had chance to come and sort it for him in the next few days. I tried to explain that it was frustrating as we could have had all of this done by now had he and yourselves provided the correct paperwork to the relevant people in good time and would it be possible to get some keys after paying the deposit and finishing the paperwork to have the work done before we moved in.
After being in the property less than 10 minutes to point out the work I was to carry out he said and I quote ¢â‚¬Å“I have met pricks like you before, I have met millions of them¢â‚¬Â and that I could take the house or leave it. This was his closing gambit as he left the property and told me that he had put himself out to come and show us round, he would not wait for my girlfriend to arrive and drove off leaving me stunned stood outside the property. I find it hard to believe that anybody would live in the property as it is, but understand the demand for rentals is that high that this may be the case.
As I am sure you will appreciate after my experience I am requesting a refund of the monies paid to you on the grounds that your office did not do as it was supposed to in the time frame promised, never called back when your staff including yourself had promised, and the landlord we were introduced to is not someone that is in any way suitable. I accept the apology you made for the situation this morning and appreciate that not every deal runs smoothly, I just ask for your help and support to obtain the refund. Please also bear in mind the month of my time this situation has wasted and the expense of taking time out of work to view the property and 250 miles round trip we made the day the landlord abused me when deciding on whether to refund us your fee.
What agent could do to change your mind?
They could act professionally, vet their landlords, return calls when promised and in general run a business instead of the farce I was subjected to.Attached Filesnbsp;
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Latest Reviews
25th Apr 2017
reviewed by 'Amanda'
13th Jul 2016
reviewed by 'Cullen'
26th Jun 2014
reviewed by 'farrell'
26th Aug 2011
reviewed by 'Stuart'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 5 |
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Apr 25,2017
Apr 25,2017
3
people found
this helpful
this helpful
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ...
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Comment on agent fees
Awful!
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May 02, 2017
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(1)
Dear Ms Dykes,
Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale of your property is being conducted in the professional manner in which all our sales are dealt with. However, we aim to satisfy all our clients expectations and as a current customer we would urge you to speak directly to your local branch to assist us in resolving any outstanding issues you may have ...
Jul 13,2016
Jul 13,2016
2
people found
this helpful
this helpful
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he ...
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Jul 14, 2016
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(1)
Thank you for bringing your concerns to my attention. I'm sorry you have experienced some difficulty in securing a property, both with ourselves and with other agents. We have investigated this matter further and either myself or one of my colleagues in branch will be in touch today to discuss the problems referred to in your review.
Customer service is very important to us, we want to reassure you that both myself and my colleagues have taken every action possible on your behalf in this cas ...
Jan 28,2015
Jan 28,2015
2
people found
this helpful
this helpful
Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had ...
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What agent could do to change your mind?
not a thing!Attached Filesnbsp;
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Jan 30, 2015
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(1)
Dear 'C'
We are sorry to hear that you were unhappy with the service you received from our Ormskirk branch.
I have investigated this matter further and can confirm that Farrell Heyworth were engaged in 2011 to act for your landlord on a 'let only basis'. In these circumstances we are instructed to find and approve a tenant and hold and register their deposit in accordance with the Housing act.
Unfortunately we were not instructed to manage the property during the period of your tenancy. ...
Jun 26,2014
Jun 26,2014
6
people found
this helpful
this helpful
Massively undervalued a property I own, I could show 3 other properties that had sold in the area within 180 days as requested by the mortgage company. They reject 1 of them as they described to the mortgage company a massive difference in size it was actually about 28 ...
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What agent could do to change your mind?
Stop trying to cover your own back and undervalue. This is peoples lives and businesses, not a game. You will never see any of my money again. I'll make sure everybody knows it too!Attached Filesnbsp;
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“Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales.A bunch ......”
May 07,2012
May 07,2012
7
people found
this helpful
this helpful
Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales.
A bunch of rude, unresponsive kids. Ignore telephone calls and never respond to emails. The times the telephone has been answered they are disingenuous and sarcastic.
Why anybody would use these people to advertise a property for ...
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What agent could do to change your mind?
They could have been polite, answered calls, replied to emails and used some common sense. A truly valuable property agent will take each case on its own merits, use proper skill and judgement and enter into dialogue to establish the facts.Attached Filesnbsp;
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Aug 26,2011
Aug 26,2011
6
people found
this helpful
this helpful
I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to ...
read full review
read full review
What agent could do to change your mind?
They could act professionally, vet their landlords, return calls when promised and in general run a business instead of the farce I was subjected to.Attached Filesnbsp;
Was this helpful?
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Yes
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