100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 25,2011
Aug 25,2011
12
people found
this helpful
this helpful
My family and I were tenants for 2 years. The initial estate agent in Ramsgate was pleasant enough although lazy and we ended up paying for references etc and chasing them up ourselves to move in a reasonable timeframe. Once in the property, we had one inspection. Come moving out, were hostile, rude and arrogant and at first tried to claim the previous tenants misuse of the property was ours and questioned why we would have accepted the property in that condition and we should have submitted in writing a list of faults within 7 days of moving in, isn't that their job? At the end of a very traumatic few days of phonecalls with the manager, a exrtremely arrogant Mr Damien Cooke, he 'found' our tenancy agreement and apologised but proceeded to charge us £200 to repaint the frontroom saying the neutral stone colour was disgraceful. If we had left it the deep badly painted chocolate brown it was originally, we would have been fine!
We will never go through them again and strongly recommend anyone else not to even contemplate them, nasty pieces of work!
We will never go through them again and strongly recommend anyone else not to even contemplate them, nasty pieces of work!
What agent could do to change your mind?
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Aug 12, 2012
Cooke& Co are proud of the service we offer both landlords and tenants but if you break the terms of your agreement although stressful we have to hold you the tenant responsible. Any complaints are looked at sympathetically. Damien Cooke. Owner
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Latest Reviews
30th Mar 2021
reviewed by 'VALERIU GIORGI'
19th May 2018
reviewed by 'Happyclient'
19th May 2018
reviewed by 'VDyer'
6th Jan 2017
reviewed by 'Queenie'
21st Aug 2015
reviewed by 'EmmPro'
Opening Hours
Address
Cooke & Co Estate Agents (Kent)
147 Northdown Road
Cliftonville,Margate
Kent
CT9 2QY
01843 231833
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £158,000 | £158,000 |
| Lettings | 0% | 0% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 0 | 3 | 0 | 0 | 2 |
Areas covered
- CT9
- CT10
- CT11
- CT12
- CT8
- CT7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 30,2021
Mar 30,2021
2
people found
this helpful
this helpful
FRAUD COMPANY.They take a holding deposit saying is refundable but in fact, if you'll not be able to rent for mind changing or any other reason.
My GF is 7 months pregnant.
Need money for renting somewhere else because 2 weeks waiting from there for a ...
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May 19,2018
May 19,2018
0
people found
this helpful
this helpful
I've rented and purchased through Cooke and Co and had a pleasant experience with both services. The team are very friendly and always call back when they say they will. Would highly recommend....
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Comment on agent fees
Good value.
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May 19,2018
May 19,2018
1
people found
this helpful
this helpful
I have rented and brought through Cooke & Co and they have always been up front, honest and knowledgeable. The rental and sales team worked tirelessly to try to keep everyone happy which is certainly a difficult task these days. I would recommend over other agents ...
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Oct 15,2017
Oct 15,2017
4
people found
this helpful
this helpful
Amateurish. Disappointing for buyers. Listed property as "sold" less than 24h after we viewed it WITHOUT asking for any feedback...and yes we were interested in buying! Didn't even gave is a chance to put an offer ?! Must be disappointing for sellers as well - ...
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Jan 06,2017
Jan 06,2017
0
people found
this helpful
this helpful
I recently brought my house through Cooke & Co and they were super helpful throughout the whole process. The team were really helpful and helped me through the process as I was a first time buyer and helped me understand the process. I always spoke to ...
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Aug 21,2015
Aug 21,2015
15
people found
this helpful
this helpful
My partner and I had arranged to rent a property and on moving day with all our possessions in the moving van we arrived at the office to collect the keys only to be told that another property had been arranged for us! We were ...
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Apr 08,2014
Apr 08,2014
9
people found
this helpful
this helpful
I have had a long experience with this agency. Funnily enough, there was another review site that started of with a half dozen terrible reviews to which Mr Damien Cooke relied expression his bewilderment at the low review. His stock answer was that he did ...
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Feb 03,2013
Feb 03,2013
0
people found
this helpful
this helpful
I have been a tenant of Cooke & co,s for over 10 years. In that time I have had dealings with all there staff. What is good is they domt seem to change. I am always addressed by my name which is nice. When I had ...
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Aug 25,2011
Aug 25,2011
12
people found
this helpful
this helpful
My family and I were tenants for 2 years. The initial estate agent in Ramsgate was pleasant enough although lazy and we ended up paying for references etc and chasing them up ourselves to move in a reasonable timeframe. Once in the property, we had one ...
read full review
read full review
What agent could do to change your mind?
NothingAttached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 12, 2012
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Cooke& Co are proud of the service we offer both landlords and tenants but if you break the terms of your agreement although stressful we have to hold you the tenant responsible. Any complaints are looked at sympathetically. Damien Cooke. Owner ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We comply with the NAEA, ARLA and the Ombudsmen complains procedures and code of practice. All complains would be escalated to Mr Damien Cooke the business owner. We strive to answer any complaints and resolve them amicably and we feel honesty is the best policy.
Last updated at 1:56 PM 28/01/2016 by Damien Cooke
