Romans
Aldershot, GU11
4.5/5, 84 reviews
89% recommended
67% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction

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“I NEVER write reviews but the service from Romans in ......”

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Jan 14,2015
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By: 'NEVER'
Jan 14,2015
7 people found
this helpful
I NEVER write reviews but the service from Romans in Aldershot was disgraceful. Upon meeting the agents (two turned up) they were full of charm, smiles and promised the earth - regular updates (every Friday) throughout the process, they expressively said they have a potential buyer for the property who was in an excellent position and ready. It was in fact very different. Once I had signed with them and they had been in to take pictures. I agreed the 'great buyers' offer. It then went quiet and I had to chase up regularly for information. I was told constantly we were being held up by the lease hold flat in the chain - issues with the management company. After getting truly fed up and stressed with it all, I asked my Solicitor to make some enquiries. As suspected - I WAS LIED TO BY ROMANS. My solicitor found the leasehold flat had ONLY JUST BEEN SOLD a few days beforehand, therefore the management company would not at that stage have been contacted! I asked for Romans Branch manager who was rude, arrogant and failed to answer why I had been lied to. He actually called his client 'THICK'' as part of his excuse for the cover up and blamed other estate agents in the chain!!. We were promised an exchange date and we were then told one person in the chain didn't have a mortgage FOUR DAYS before! It was an utter disaster. We eventually got a completion date after I had to call and press them every single day. On completion I was emailed an invoice. That was the level of customer care received by them after everything they put us through. Not even a thank you for paying them an extortionate amount of money for them to completely insult and lie to you.
DONT USE THIS COMPANY unless you thrive on stress!
QUITE SIMPLY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
Comment on agent fees
1.5% for them to lie for weeks!
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By: Mark Wright
Feb 05, 2015
Thank you for taking the time to write a review regarding the Aldershot office.

Comments from our customers whether positive or negative are extremely helpful and I would like an opportunity to speak to you direct; therefore, if you would like to make contact with me my details are below.

I can be contacted via the Bracknell Office on 01344 404705.

Kind Regards

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Latest Reviews

View all Reviews 84
26th Apr 2024
reviewed by 'Julie'
“let my house out with Romans for 3 yrs under the no deposit scheme when the house was sold the tenant ......”
8th Sep 2023
reviewed by 'J'
“Have had a superb experience working with Will at Romans who set up a viewing same day, took his time ......”
21st Jul 2022
reviewed by 'Jane'
“Always a big? who shall I use to sell my house .. never used Romans in Aldershot before. Met Sasha who ......”
2nd Apr 2022
reviewed by 'Martin'
“I am totally impressed, getting a beautiful apartment with them was quiet easy compared with what other agents has done ......”
13th May 2021
reviewed by 'Iain'
“I have been in the business of renting out property in Ash Vale, near Aldershot for the past 21-years. The ......”
16th Mar 2021
reviewed by 'Debbie Holmes'
“We have had nothing but excellent service from both Sasha and Alison at Romans. They have both been extremely communicative ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
167 Victoria Road
Aldershot
Hampshire
GU11 1JU
01252 743725

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £134,000 £265,000
Lettings 100% 67% £825 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 17 4 26 1 18 1 2 2
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“let my house out with Romans for 3 yrs under ......”

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Apr 26,2024
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By: 'Julie'
Apr 26,2024
0 people found
this helpful
let my house out with Romans for 3 yrs under the no deposit scheme when the house was sold the tenant had trashed my my house had to get a skip to clear the rubbish including taking up the living room carpet to do dog faeces ...
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“Have had a superb experience working with Wil......”

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Sep 08,2023
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Will
By: 'J'
Sep 08,2023
0 people found
this helpful
Have had a superb experience working with Will at Romans who set up a viewing same day, took his time to show me round the property and is now working tirelessly to get my tenancy set up in time for me to secure the property ...
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“Always a big? who shall I use to sell my hou......”

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Jul 21,2022
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Sasha
By: 'Jane'
Jul 21,2022
0 people found
this helpful
Always a big? who shall I use to sell my house .. never used Romans in Aldershot before. Met Sasha who ran me through h the process and thought I would give them a chance. Sasha and her team Dan Holly Alison etc have been helpful ...
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“I am totally impressed, getting a beautiful a......”

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Apr 02,2022
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By: 'Martin'
Apr 02,2022
0 people found
this helpful
I am totally impressed, getting a beautiful apartment with them was quiet easy compared with what other agents has done with me during my search form an accommodation. It was easy and I recommending them already to my friends that need a suitable and befitting ...
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“Romans Aldershot Customer Service...”

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May 13,2021
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Paula
By: 'Iain'
May 13,2021
0 people found
this helpful
I have been in the business of renting out property in Ash Vale, near Aldershot for the past 21-years. The biggest challenge I faced was in finding a decent property management company who cared about my custom as much as the fees they extract, often ...
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“Wonderful service...”

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Mar 16,2021
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Alison
By: 'Debbie Holmes'
Mar 16,2021
0 people found
this helpful
We have had nothing but excellent service from both Sasha and Alison at Romans. They have both been extremely communicative and helpful throughout the entire process of my son buying his first home. They have gone above and beyond what was expected of them and ...
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“Worse staff ever...”

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May 11,2018
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By: 'Craig'
May 11,2018
3 people found
this helpful
Worse staff ever in the aldershot branch ever kept me in loop what was happening about renting a house ad refused to give back holding fee when it didnt go tho..trisan and charlotte are rude and unhelpful.....
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By: Charlotte
May 11, 2018
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Thank you for your feedback, if you wish to make a formal complaint please contact [email protected]. ...

“Excellent...”

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Apr 05,2018
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By: 'Lucette'
Apr 05,2018
0 people found
this helpful
Romans aldershot is highly recommended. All staff are professional, polite and supportive. Everyone I met or spoken to on the phone have been brilliant and helped guide me through the process of moving. My property was put on the market at a realistic price and ...
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Comment on agent fees
Good
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“Absolutely awful estate agents. Wouldn't trust them further than I ......”

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Dec 06,2016
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By: 'Beatlenut'
Dec 06,2016
9 people found
this helpful
Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, ...
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By: Maaz
Apr 27, 2018
View all comments (1)
I fully agree with your comment. I found them very nice when they are trying to sell but awful after sale service and they will completely forget about you once you checked out and litterally you have to send you chasers to get your deposit back. ...

“I NEVER write reviews but the service from Romans in ......”

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Jan 14,2015
Minithumbdown
By: 'NEVER'
Jan 14,2015
7 people found
this helpful
I NEVER write reviews but the service from Romans in Aldershot was disgraceful. Upon meeting the agents (two turned up) they were full of charm, smiles and promised the earth - regular updates (every Friday) throughout the process, they expressively said they have a potential ...
read full review
Comment on agent fees
1.5% for them to lie for weeks!
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mark Wright
Feb 05, 2015
View all comments (1)
Thank you for taking the time to write a review regarding the Aldershot office. Comments from our customers whether positive or negative are extremely helpful and I would like an opportunity to speak to you direct; therefore, if you would like to make contact with me my details are below. I can be contacted via the Bracknell Office on 01344 404705. Kind Regards ...

“Its all about the customer service - except at Romans ......”

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Dec 19,2014
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By: 'Sparky'
Dec 19,2014
8 people found
this helpful
Its all about the customer service - except at Romans it seems. I called regarding a property advertised to rent - ready to move in within 24hrs with 6 months rent in advance at the ready. Called the office to inquire about whether a cat would ...
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“The professionalism of Sean was excellent throughout, he was always ......”

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Apr 08,2013
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Sean
By: 'Mark'
Apr 08,2013
0 people found
this helpful
The professionalism of Sean was excellent throughout, he was always ready to help me and gain information within a quick amount of time and was always very friendly and helpful. Sean and the team at Romans made the whole process a lot easier and were ...
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“This is my first working with Romans. My flat needed ......”

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Jan 31,2013
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By: 'Kelly'
Jan 31,2013
0 people found
this helpful
This is my first working with Romans. My flat needed a few repairs and I had quite a few questions and concerns on renting my property. I had been introduced to Kelly, and she has been excellent in handling the transition between the tenants moving ...
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“please with the help from the agents that were involved ......”

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Jan 12,2013
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By: 'cmacey4'
Jan 12,2013
0 people found
this helpful
please with the help from the agents that were involved in the move. appreciated the phone call asking how the move went. customer service was good....
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“I was badly let down by another estate agency and ......”

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Dec 12,2012
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Jon
By: 'Clair'
Dec 12,2012
0 people found
this helpful
I was badly let down by another estate agency and was desperate to sell. Jon provided helpful advice on the Onbudsman code of conduct which was instrumental in getting out of an onerous contract with the other agency. Within 2 weeks I had viewings and the 3...
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“Sharon Tubb has been our letting agent for our house ......”

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Dec 12,2012
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Sharon
By: 'joanandcolin'
Dec 12,2012
0 people found
this helpful
Sharon Tubb has been our letting agent for our house for the past 10 years. We have not had a moment of concern over the house during that time. She has been exceptional, expecially during a dispute with the neighbour (which truned out to be the ...
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“Sharon Tubb has looked after my rental property for ten ......”

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Dec 11,2012
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Sharon
By: 'Absenteelandlady'
Dec 11,2012
0 people found
this helpful
Sharon Tubb has looked after my rental property for ten years. During that time she has dealt with any problems arising in my property with supreme efficiency. I know I can confidently leave Sharon to select new tenants, when the occasion arises, and to keep ...
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“Hello , I rented my house with Romans 6 months ago , I ......”

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Nov 23,2012
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Sandy Harris
By: 'Richard'
Nov 23,2012
0 people found
this helpful
Hello , I rented my house with Romans 6 months ago , I only had a week to deal with it as I was due back overseas , Roman got the property let within 2 days , Since then Sandra Harris has carried out a fantastic job managing the property in ...
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“Excellent, courteous, prompt service which far excelled other estate agents ......”

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Nov 22,2012
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Scott
By: 'no'
Nov 22,2012
0 people found
this helpful
Excellent, courteous, prompt service which far excelled other estate agents within the local area. Romans had meticulous attention to detail which meant the photos used showed off my property to its best advantage. As the sale progressed, Romans picked up and dealt with any issues ...
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“I found the staff at the Aldershot office very helpful ......”

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Oct 31,2012
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By: 'MissS'
Oct 31,2012
0 people found
this helpful
I found the staff at the Aldershot office very helpful and friendly. They were professional at all times and extremely welcoming. If I move house in the future, I will not hesitate to use the Aldershot Romans Office again....
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“I bought a lovely property through Romans in Aldershot. Jon ......”

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Oct 23,2012
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Jon
By: 'Helen'
Oct 23,2012
0 people found
this helpful
I bought a lovely property through Romans in Aldershot. Jon Grace looked after me from start to finish. I felt he really took on board my requirements and found me the perfect home. He was always very prompt at dealing with any enquiries and all ...
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“I was very pleased with the service that I recieved ......”

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Oct 11,2012
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John
By: 'Rebecca'
Oct 11,2012
0 people found
this helpful
I was very pleased with the service that I recieved from Romas estate agents and with John Grace in particular. I found John to be very professional both on the phone and whilst viewing properties. I found that John understood what I was and was ...
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“I cannot say I have been pleased with all of ......”

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Sep 07,2012
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Sandy Harris
By: 'Tiffany'
Sep 07,2012
2 people found
this helpful
I cannot say I have been pleased with all of our dealings with Romans, and had rather a large scare regarding the deposit on check out. But Sandra Harris took over the case, and was quick, efficient, and most of all sensible when dealing with ...
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What agent could do to change your mind?
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“We found Romans to be excellent...very professional and always ......”

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Aug 31,2012
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By: 'Becky'
Aug 31,2012
0 people found
this helpful
We found Romans to be excellent...very professional and always kept us updated, and they got us a great price beyond expectations within only 2 weeks of putting our house on the market! The people we have dealt with in the branch and over the Phone ...
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“They listened continously to want we wanted and carried it ......”

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Aug 30,2012
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By: 'LB'
Aug 30,2012
0 people found
this helpful
They listened continously to want we wanted and carried it out where applicable. They went above and beyond to the extent of coming to let us in our house after we locked ourselves out. They offered us advice and support throughout....
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“From the moment Scott came out to see us the ......”

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Aug 28,2012
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Scott
By: 'Happy'
Aug 28,2012
0 people found
this helpful
From the moment Scott came out to see us the service Romans provided was excellent. The valuation of the property was realistic and helped us achieve a fairly quick sale at a price we were happy with. Throughout the process we were kept up to ...
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“I just have to say how impressed we were with ......”

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Aug 02,2012
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Sean
By: 'eilong22'
Aug 02,2012
0 people found
this helpful
I just have to say how impressed we were with the service we received from Sean Cotter. He was extremely likeable from the outset, professional yet not pushy and was understanding with regards to our situation. He is still looking for suitabl properties for us. ...
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“Having not purchase a house for 20 years i was quite ......”

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Jul 27,2012
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Sean
By: 'Chris'
Jul 27,2012
0 people found
this helpful
Having not purchase a house for 20 years i was quite anxious about dealing with an estate agent given their somewhat shady reputation, however when viewing properties, i found Sean to be very calm and relaxed in his approach, he provided the facts about each property ...
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“All the staff at Aldershot Romans were particulary helpfull when ......”

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Jul 23,2012
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Sean
By: 'Mrs'
Jul 23,2012
0 people found
this helpful
All the staff at Aldershot Romans were particulary helpfull when we were looking to move to the area. Sean and Tom however were both absolutley brilliant. Both were extremly professional and polite and took time to understand what we were after. They were fantastic on ...
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“First impressions and meeting with Jon I would say were ......”

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Jul 16,2012
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Dan
By: 'Emma'
Jul 16,2012
0 people found
this helpful
First impressions and meeting with Jon I would say were good and in the lead up too the property being put on the market was good!!, but from there all the support came from Dan in the office, he was very helpful, understanding and his ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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