97% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
90% lettings fee satisfaction
Jan 13,2015
Jan 13,2015
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The experience I have had with Choices has been great I had to originally view go to the property twice before gaining access due to tenants but the girls always done there best to ensure we was happy! I would like to thank them very much.
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Latest Reviews
14th Jan 2023
reviewed by 'Mohibur'
11th Mar 2022
reviewed by 'A'
20th Dec 2021
reviewed by 'Maria'
11th Dec 2019
reviewed by 'Luinete'
22nd Nov 2019
reviewed by 'Earl'
12th Nov 2019
reviewed by 'Vince'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 97% | £25,000 | £2,005,000 |
| Lettings | 92% | 90% | £460 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 147 | 6 | 473 | 14 | 180 | 0 | 338 | 0 | 56 | 3 |
Areas covered
- CR2
- CR0
Services offered
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- Block Management
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- Conveyancing
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Jan 14,2023
Jan 14,2023
0
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Dear,
Sir/Madam,
I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details:
Choices Estate Agents Limited.
Registered in England 2374716.
Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA.
The colleagues Mr. Ashley Hinds (Rico) view the ...
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Mar 11,2022
Mar 11,2022
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We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon ...
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Dec 20,2021
Dec 20,2021
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We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off .
And to word the end Nicola also came to the rescue and help me with some problems I ...
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Dec 11,2019
Dec 11,2019
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Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to rent the property...
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Nov 22,2019
Nov 22,2019
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Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ups i.e calling back every-time a property was available - he took the time to walk me through the process
Will has shown what ...
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Nov 12,2019
Nov 12,2019
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I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and buying).
Choices were extremely proactive in chasing solicitors and I felt Sam in particular went the extra mile to make sure the sale got over ...
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Jun 10,2019
Jun 10,2019
2
people found
this helpful
this helpful
A tenant- unhelpful, on going issues not resolved, worst customer service, slow, uncaring, caused a lot of stress.
Can not wait to move out and not be with this agency....
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Comment on agent fees
Bad for the lack of service you get.
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Jul 31,2018
Jul 31,2018
3
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Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. ...
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Apr 05,2017
Apr 05,2017
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I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far...
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Comment on agent fees
Agent fees was okay
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Apr 01,2017
Apr 01,2017
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Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it ...
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Comment on agent fees
Good
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Mar 29,2017
Mar 29,2017
3
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this helpful
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Poor Service - Rip off charges in small Print - their sales schpeal does not match the agreement. Warning do not use*
They made themselves the subtenant to increase the charges without our agreement.
When the tenant refused to pay they did not even know ...
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Mar 07,2017
Mar 07,2017
0
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Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly....
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Comment on agent fees
Could be a lot cheaper
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Jan 16,2017
Jan 16,2017
3
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Choices is not to trusted with rent they rip me of nearly 800 pounds they failed to tell me housing benefit went up and still continued to take my money knowing I didn't have to pay that much....
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Dec 15,2016
Dec 15,2016
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I have used choices in Croyden thru William to rent a flat
The agent is very helpful during the proces
I recommend all to my friends and family to go with William for his excellent job he das for the tenants...
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Sep 26,2016
Sep 26,2016
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Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
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Sep 20,2016
Sep 20,2016
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I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the ...
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Comment on agent fees
Very reasonable especially given the service provided.
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Aug 23,2016
Aug 23,2016
0
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I was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!...
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Aug 17,2016
Aug 17,2016
0
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Superb service - acceptable offer received within 24 hours of putting the property on the market which duly completed about three months later.
The buyers were somewhat demanding and Richard's negotiating skills were essential in allowing the sale to proceed - I have doubts that the ...
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Comment on agent fees
Standard market rate - good value considering the assistance provided by Richard
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Aug 09,2016
Aug 09,2016
0
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Will always provides a good professional service. He is very helpful and through in the work he carries out. I have never had any issues with him or the work done by him....
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Jul 08,2016
Jul 08,2016
0
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I am Diana Ahenkorah a tenant of Choice Croydon Branch.I am recommending William Donkor for his wonderful services he provided me to secure a flat in Croydon. I really appreciate the good job he is doing and I will recommend him to friends and ...
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Comment on agent fees
Good
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Jul 07,2016
Jul 07,2016
0
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The guys were very friendly and they listened to my needs. They made relevant suggestions based on needs and kept me informed every step of the way during the referencing period ....
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Comment on agent fees
average
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Jul 06,2016
Jul 06,2016
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Will Donker gave me an amazing service and he find for me the property I was looking for. I live in Uk over 10 years I dealt with a lot letting agency but Will was superb.
Kind regards,
Giuseppe...
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Jul 04,2016
Jul 04,2016
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Will Donker has been an amazing help to me. I am currently a tentant for the Croydon branch. Will has been consistant, reliable very helpful when it came to lookin for a property and finding a property that suited my me. I have already recommended ...
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Comment on agent fees
Good
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May 28,2016
May 28,2016
0
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I called Choices due to the large amount of boards they had in the area and I have been most impressed by the brilliant level of service that I have received. All the staff are very polite and professional and everyone appears to want to ...
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May 28,2016
May 28,2016
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Tabatha has been brilliant in helping me rent out my property I feel she really cares about the tenants that are found and keeps me updated at all times. Will of course recommend to others....
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May 18,2016
May 18,2016
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Sonny welcomed us for our viewing. He was very polite, helpful and answered all of our questions.
Stephen helped us with our offer and all the paperwork. He was extremely helpful and made the process easy and smooth.
I could not recommend these guys enough. ...
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Comment on agent fees
Reasonable. Commission is paid seperately so you have a saving on the stamp duty.
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May 11,2016
May 11,2016
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Both Andrew and Stephen are very informative and helpful. Keeping us informed of every step until the completion date. They both are very approachable and responsive.
We wish that the sold price should have been negotiated a higher rate....
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Comment on agent fees
It's ok.
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Apr 15,2016
Apr 15,2016
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Will gave us a very good service. Hes very understandable and easy to talk to and has helped us very quickly and listened to what we needed. Hes a lovely funny person and seems like a great worker....
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What agent could do to change your mind?
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Comment on agent fees
Good
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Mar 31,2016
Mar 31,2016
1
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Efficiency doesn't begin to describe my house hunt will Will from choices croydon.
From the word go!! He has been on the ball. Cutting all the salesman jargon and getting straight to the point.
I was kept updated at all times and never had to ...
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Comment on agent fees
Good
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Mar 18,2016
Mar 18,2016
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I'm so happy I went with choices for my property because I found them very friendly and helpful especially Mia, she found the perfect property I was looking for after just a few days!! I highly recommend Mia for her consistance and enthusiasm towards helping ...
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Comment on agent fees
Good
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Nicola
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Grant
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham
Thank you for your comments, and I appreciate the feedback. I am sorry to hear that you have ongoing issues at your new home.
Here at Choices, we really do take feedback seriously, and also any form of complaint is dealt with at high priority.
I have just looked in to this for you, and can already see that the issues are currently being dealt with within our companies Complaints Procedure, however if there is anything that I can assist with you personally, please contact me directly on 0208 680 1414.
With kindest regards,
Daniel Thornton
Lettings Branch Manager
Choices Estate Agents