75% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 24,2011
Aug 24,2011
1
people found
this helpful
this helpful
Dealing with Frost & Co was a terribly stressful, infuriating and insulting experience.
It's a long story, but the gist of it is this: Me and my girlfriend decided to move into together. We are both students, she's in her masters and I'm in my third year. We found an amazing two floor, one bedroom flat right next to town centre for £650. The only problem was a significant amount of mould that was covering the whole wall overlooking the shower. Large, grey patches. I went up very close and saw it in detail. The letting agent, Dorian, assured us that they would have that problem sorted out before we move in.
We went ahead and decided to put the £300 down to secure our place but my girlfriend insisted that we make sure they properly deal with the mould before we move in, because after researching on the internet, it was not good news. Growth of that size and age is nearly permanent thing and had obviously been neglected by tenants and landlord because no one wanted to pay for it. It would have to be professionally dealt with by a mould removal expert.
I called Dorian 4 times over the period of 2 months to see if they had made any progress. Every time they told me that they would get into contact with the landlord asap but they said he hadn't called them back. First danger sign! So according to them, the landlord completely ignores all the calls from the estate agent dealing with their property? Yeah right. This went on for 2 months until it came near to our move in date and I started to get really frustrated. I asked Dorian to call me back by next even if nothing has happened, he agreed, but never called me. He also took his hands off the problem by saying "I'm not in charge of the maintenance, Abigail is". He tells me this now!?
I sent them an email, hoping it would get to the manager of the branch saying that if this mould issue is not sorted out by the time we move in, we don't want the place. That's what I said right from the beginning.
I then got an email back from Abigail who thought we were idiots and tried to worm her way around us. She assured us that the problem was all fixed and that when she went to do a final check of the property, there was no sight of mould. I asked her if it was professionally removed. No reply. I called her and it was like talking to a 5 year old. I eventually got from her, that the landlord made the previous tenants scrub the mould off the wall with anti-mould spray and that the wall had been painted over. I was in shock. You NEVER scrub mould of that size and that age off the wall. The airborne spores are extremely dangerous and those two tenants must have breathed a whole lot of it in! Secondly, they painted over the wall so any sign or evidence of the mould is near impossible to detect.
A few things are morally wrong about this: It is the landlord's legal responsibility to deal with mould. That mean's paying a professional to remove it. But of course, they don't want to. So he put the health of the tenants at risk and saved some money for himself. Secondly, Frost & Co don't know a thing about mould and Abigail is the maintenance department! At one point in our little argument, she justified their actions by reading from a pamphlet from the council which gave directions on how to deal with mould: "spray and scrub area with anti-mould spray"- yes for a small, area of recent origin! Not a whole wall that has been growing mould for years!
After that call me and my girlfriend went to their office, and told them that we know longer want the property and we want our £300 back. Dorian kept calling it "condensation" without realising what an idiot he sounded like. He said he's not sure if it's refundable (of course not). In the end, we lost £300 for nothing.
Despite the mould issue, Frost & Co were also necessarily complicated with their paperwork. We went to Homes and Steeple a few months later for our new flat and they were fantastic. Straight forward, normal people and the paperwork was justified and uncomplicated.
We lost a lot of money in a thoroughly depressing experience. Please AVOID LIKE THE PLAGUE. Avoid Dorian at all costs as well. You'll know what I mean if you ever meet him!
It's a long story, but the gist of it is this: Me and my girlfriend decided to move into together. We are both students, she's in her masters and I'm in my third year. We found an amazing two floor, one bedroom flat right next to town centre for £650. The only problem was a significant amount of mould that was covering the whole wall overlooking the shower. Large, grey patches. I went up very close and saw it in detail. The letting agent, Dorian, assured us that they would have that problem sorted out before we move in.
We went ahead and decided to put the £300 down to secure our place but my girlfriend insisted that we make sure they properly deal with the mould before we move in, because after researching on the internet, it was not good news. Growth of that size and age is nearly permanent thing and had obviously been neglected by tenants and landlord because no one wanted to pay for it. It would have to be professionally dealt with by a mould removal expert.
I called Dorian 4 times over the period of 2 months to see if they had made any progress. Every time they told me that they would get into contact with the landlord asap but they said he hadn't called them back. First danger sign! So according to them, the landlord completely ignores all the calls from the estate agent dealing with their property? Yeah right. This went on for 2 months until it came near to our move in date and I started to get really frustrated. I asked Dorian to call me back by next even if nothing has happened, he agreed, but never called me. He also took his hands off the problem by saying "I'm not in charge of the maintenance, Abigail is". He tells me this now!?
I sent them an email, hoping it would get to the manager of the branch saying that if this mould issue is not sorted out by the time we move in, we don't want the place. That's what I said right from the beginning.
I then got an email back from Abigail who thought we were idiots and tried to worm her way around us. She assured us that the problem was all fixed and that when she went to do a final check of the property, there was no sight of mould. I asked her if it was professionally removed. No reply. I called her and it was like talking to a 5 year old. I eventually got from her, that the landlord made the previous tenants scrub the mould off the wall with anti-mould spray and that the wall had been painted over. I was in shock. You NEVER scrub mould of that size and that age off the wall. The airborne spores are extremely dangerous and those two tenants must have breathed a whole lot of it in! Secondly, they painted over the wall so any sign or evidence of the mould is near impossible to detect.
A few things are morally wrong about this: It is the landlord's legal responsibility to deal with mould. That mean's paying a professional to remove it. But of course, they don't want to. So he put the health of the tenants at risk and saved some money for himself. Secondly, Frost & Co don't know a thing about mould and Abigail is the maintenance department! At one point in our little argument, she justified their actions by reading from a pamphlet from the council which gave directions on how to deal with mould: "spray and scrub area with anti-mould spray"- yes for a small, area of recent origin! Not a whole wall that has been growing mould for years!
After that call me and my girlfriend went to their office, and told them that we know longer want the property and we want our £300 back. Dorian kept calling it "condensation" without realising what an idiot he sounded like. He said he's not sure if it's refundable (of course not). In the end, we lost £300 for nothing.
Despite the mould issue, Frost & Co were also necessarily complicated with their paperwork. We went to Homes and Steeple a few months later for our new flat and they were fantastic. Straight forward, normal people and the paperwork was justified and uncomplicated.
We lost a lot of money in a thoroughly depressing experience. Please AVOID LIKE THE PLAGUE. Avoid Dorian at all costs as well. You'll know what I mean if you ever meet him!
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Opening Hours
Address
Frost & Co
20 Poole Hill
Bournemouth
Dorset
BH2 5PS
01202 311888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £130,000 | £900,000 |
| Lettings | 0% | 0% | £900 | £1,475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 27,2024
Feb 27,2024
0
people found
this helpful
this helpful
Despicable disregard for their properties and tenants. They do not care whatsoever. Happy to let us pay £1475pcm for a rotting flat. No care whatsoever if you are living in black mould and damp with leaks slowly losing electrical systems to moisture. They are genuinely ...
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Feb 02,2024
Feb 02,2024
0
people found
this helpful
this helpful
I instructed Frost & Co to sell my house, they went above and beyond to achieve me the best price, friendly staff and an all round hard working team, couldn't recommend them enough....
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Jul 12,2017
Jul 12,2017
0
people found
this helpful
this helpful
We have been most impressed with the service provided by Frost & Co. Their response throughout our purchase has been outstanding. This is a well-run, customer centred business populated by polite and professional staff, thank you Stuart & colleagues....
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Comment on agent fees
excellent value for money
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May 05,2017
May 05,2017
3
people found
this helpful
this helpful
I would not recommend buying or selling with Frost and Co. Arrogant, cocky male in office who messed us around. Said he was going to ring us several times regarding a property and never got back to me. I will not be using Frost and ...
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Dec 20,2016
Dec 20,2016
0
people found
this helpful
this helpful
I recently used Frost and Co Bournemouth for the sale of my flat and found David exceptionally professional in dealing with all my queries as well as the buyers, constantly updating me and chasing our solicitors. He was always polite, encouraging and worked tirelessly throughout. ...
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Aug 09,2016
Aug 09,2016
1
people found
this helpful
this helpful
Do not use this estate agent! We found a really nice property to rent with this estate agent and they were very helpful up to signing the contract. However, once we signed the contract, that's when the help ended!
We had a few issues with ...
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Comment on agent fees
Bit pricey but not excessive.
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Aug 04, 2018
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(1)
Adequate service. No social graces however. Make the sale take the money and no thank you. ...
Apr 22,2016
Apr 22,2016
0
people found
this helpful
this helpful
I was interested in viewing several properties with the Lettings team. Everything was progressing smoothly, and I gave my details. However, upon finding out I was a student (fourth year), the agent balked and told me that they wouldn't be able to rent to me. ...
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Oct 21,2014
Oct 21,2014
0
people found
this helpful
this helpful
We are prospective tenants who found a property through Frost & Co. We are currently waiting for our references to be checked I found Tammy to be very curt and abrupt in all conversations to the point of being rude. It's been very difficult to get ...
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What agent could do to change your mind?
A helpful demeanour and smile go a long way. Every time we spoke it was as though she couldn't wait to get off the phone.Attached Filesnbsp;
Comment on agent fees
‚£450? Really? Can't wait move in and see how superb your service should be for that astronomical sum.
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Jul 12,2012
Jul 12,2012
2
people found
this helpful
this helpful
First of all I made myself clear that I don't want a studio, it has to be a one bedroom apartment. On the appointment day, I didn't see the agent. When I called to their office, I was told the appointment was a different address ...
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Aug 24,2011
Aug 24,2011
1
people found
this helpful
this helpful
Dealing with Frost & Co was a terribly stressful, infuriating and insulting experience.
It's a long story, but the gist of it is this: Me and my girlfriend decided to move into together. We are both students, she's in her masters and I'm in my third ...
read full review
read full review
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