Ilkeston, DE7
4.3/5, 51 reviews
82% recommended
83% sales valuation accuracy
88% sales fee satisfaction

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“We are currently renting a property that was dual marketed (......”

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Jan 11,2015
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By: 'LyndseyP'
Jan 11,2015
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We are currently renting a property that was dual marketed (by the below landlord). I originally tried to contact the other company marketing the property as their listing came up first online, however after calling several times without an answer, I saw that it was also marketed by Burchell Edwards and called them instead.

The property itself is exactly as described (and lovely). Callum was quick to arrange a viewing and even suggested another property of a similar style in the area, owned by the same landlord, that we could view at the same time. I really appreciated this as I'd rung a few other agents about properties to find that they were already let and no effort was made to suggest any alternatives that were avilable.

We were able to view the next day, in the evening and Callum called the next day to say that the landlord was happy to let to us, was quick to send over our log ins for referencing and the tenancy agreement.

We found it slightly slow to get an answer re: installing Sky TV at the property (although it was over the Xmas/NY period) and contacted the property manager at Burchell Edwards, the property manager still has not replied and Callum contacted the landlord and resolved the issue instead, which we very much appreciated.

We visited branch a few times with ID, to sign the tenancy agreement etc and everyone in branch was friendly and helpful, despite it being incredibly busy in there!

From start to finish, arranging the tenancy was a very quick and straight forward process which is exactly what we were looking for.
Comment on agent fees
We felt that, in comparison to other local agents, the fees charged by Burchell Edwards were more expensive. The charge to reference an individual was the same as other agencies, however we were not given the option to be referenced as a couple which other agencies offer at a cheaper price than two individual referencing fees. We felt that the charge for drawing up the tenancy agreement was expensiv. As a property management company we felt that a standard tenancy agreement was probably in use for all properties (no property specific clauses or information was included) and as such only the address and names of tenants/landlords would need to be edited, which would not warrant the ‚£210 charge. The charge for renewing the tenancy agreement seems to be the same as other agents in the area.
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Latest Reviews

View all Reviews 51
2nd Aug 2023
reviewed by 'lyndon'
“Burchell Edwards ilkeston are a bunch of crooks.I paid £183 to secure a house on shaw street.The following day ......”
24th May 2023
reviewed by 'Hussain'
“Where do I begin, from start to finish Burchelll Edwards supported myself and my wife in every step of the ......”
3rd Jul 2022
reviewed by 'Charlotte'
“Worst experience I’ve ever had with a letting agent. We were told before moving in that the garden was ......”
1st Sep 2020
reviewed by 'Lucy'
“Jade was very helpful throughout the process and always polite. She informed us when she recieved any information and was ......”
1st Jul 2018
reviewed by 'Steve'
“My first contact with Burchell Edwards was through Holly when she came to value my house. She is extremely professional, ......”
20th Apr 2018
reviewed by 'Gascoyne'
“We have had a very positive experience with all staff at Burchell and Edwards. Everything was explained to us about ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Burchell Edwards
21 Bath Street
Ilkeston
Derbyshire
DE7 8AH
01159 327232

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 88% £158,000 £158,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 4 15 2 6 1 3 0 0 2
Areas covered
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  • Block Management
  • Surveys
  • Conveyancing
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“Burchell Edwards ilkeston are a bunch of croo......”

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Aug 02,2023
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By: 'lyndon'
Aug 02,2023
0 people found
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Burchell Edwards ilkeston are a bunch of crooks. I paid £183 to secure a house on shaw street. The following day I was told I had 2 ccj's buy the lettings manager amber rabusin. I checked on experian and found no ccj's were there and also no ...
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“Best team ever...”

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May 24,2023
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Leona
By: 'Hussain'
May 24,2023
0 people found
this helpful
Where do I begin, from start to finish Burchelll Edwards supported myself and my wife in every step of the mortgage and purchase process. In particular Chloe Elton and Leona Hewitt who were both kind, patient and understanding with our circumstance. I'd also like to ...
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“Worst experience...”

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Jul 03,2022
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By: 'Charlotte'
Jul 03,2022
0 people found
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Worst experience I’ve ever had with a letting agent. We were told before moving in that the garden was going to be sorted out for the move in date (it was covered in overgrown weeds when we viewed) all that was done was the ...
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“Helpful...”

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Sep 01,2020
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Jade
By: 'Lucy'
Sep 01,2020
0 people found
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Jade was very helpful throughout the process and always polite. She informed us when she recieved any information and was happy to help with any paperwork sent from the solicitors....
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“Top Class service...”

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Jul 01,2018
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gemma
By: 'Steve'
Jul 01,2018
0 people found
this helpful
My first contact with Burchell Edwards was through Holly when she came to value my house. She is extremely professional, knowledgeable of the local market and gave me good advice and a valuation on my home which I had hoped to achieve. Once I had ...
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Comment on agent fees
Excellent value for money
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“Residential Sale...”

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Apr 20,2018
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Holly
By: 'Andy'
Apr 20,2018
0 people found
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I sold with Burchells Ilkeston and they were excellent. Gemma Jade and Holly I would highly recommend. I work for a different agent and chose Burchells as I know Gemma is a very proactive sales manager. My house sale fell through twice due to chain ...
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Comment on agent fees
Fees are fair
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“Excellent...”

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Apr 20,2018
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gemma
By: 'Gascoyne'
Apr 20,2018
0 people found
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We have had a very positive experience with all staff at Burchell and Edwards. Everything was explained to us about what would happen and when. All staff have been lovely and listened to our worries and concerns. They priced our house just right and it ...
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Comment on agent fees
good
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“The service that you provided on the recent letting of ......”

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Mar 02,2018
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By: 'Lorraine'
Mar 02,2018
0 people found
this helpful
The service that you provided on the recent letting of my property was second to none...very quick and efficiently done..well done and a big thankyou...no landlord wants to see a property empty...when i come into the agency, all the staff are ...
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Comment on agent fees
Everyone has to pay fees...i dont have a comparison of what other agents charge...so can't make an acurate comment on this
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“We have used Burchell Edwards to manage the letting of ......”

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Jan 23,2018
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By: 'royr'
Jan 23,2018
1 people found
this helpful
We have used Burchell Edwards to manage the letting of only one of our 5 properties, and I can only say their service is awful. Once the current let comes to an end we will never user them again. There is too much to say here, ...
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Comment on agent fees
I was changed £90 for them to do something which involved no work on there part at all.
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“Jade was a pleasure to deal with from start to ......”

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Jan 22,2018
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Jade
By: 'Adam'
Jan 22,2018
0 people found
this helpful
Jade was a pleasure to deal with from start to finish. I know she was there to do a job however we always felt she went the extra mile to help us. We had a lot of problems with our chain but having someone like ...
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Comment on agent fees
We didn't have any fees to pay the agent.
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“Jade and Gemma were amazing! They did everything they could ......”

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Jan 15,2018
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Jade
By: 'MarcoLeeZikic'
Jan 15,2018
0 people found
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Jade and Gemma were amazing! They did everything they could to assist in the sale of the property and even went the extra mile when I was sick by delivering form for me to sign. The whole experience was pretty much stress free (as much ...
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Comment on agent fees
Good
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“I am a Property Investor, Jade has shown me round ......”

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Jan 14,2018
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Jade
By: 'Bob'
Jan 14,2018
0 people found
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I am a Property Investor, Jade has shown me round several properties in the area. On each occasion she has been very professional, always on time, courteous and providing the property brochure whilst answering questions or offering to find the answer from her colleagues before ...
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Comment on agent fees
Not applicable
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“Jade showed us round our property & provided us with an ......”

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Jan 14,2018
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Jade
By: 'Carrie'
Jan 14,2018
0 people found
this helpful
Jade showed us round our property & provided us with an excellent service from start to finish. She was always happy to help with any questions we had. Even after the property had sold I phoned Jade with a query and she solved it straight away ...
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“Very unprofessional, dishonest and not customer focussed at all. Devalued ......”

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Nov 27,2017
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Holly
By: 'John'
Nov 27,2017
2 people found
this helpful
Very unprofessional, dishonest and not customer focussed at all. Devalued my house to get a quick sale and get commission from a house builder as previously valued my house 2 months prior for a private sale and valued it much higher. Would not recommend at all....
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Comment on agent fees
Too high.
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“From the start of the process Adam was excellent. A ......”

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Jan 20,2015
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Adam
By: 'Liz'
Jan 20,2015
1 people found
this helpful
From the start of the process Adam was excellent. A card from Burchell Edwards was posted through my door and at the time i was thinking about renting the property. I phoned Adam and we arranged a meeting at the property. At that initial meeting (...
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Comment on agent fees
The agents fees were as i expected - i went for the full management package which suits me as i do not live nearby, and i am perfectly happy.
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“Callum; showed me Round the property; very polite, helpful, let ......”

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Jan 20,2015
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By: 'Dave'
Jan 20,2015
0 people found
this helpful
Callum; showed me Round the property; very polite, helpful, let me alone to inspect house and just bring on hand to answer any questions. Adam; dealt with all paper work in the office: knows his job. Fast, efficient and also very helpful....
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“We are currently renting a property that was dual marketed (......”

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Jan 11,2015
Minithumbup
By: 'LyndseyP'
Jan 11,2015
0 people found
this helpful
We are currently renting a property that was dual marketed (by the below landlord). I originally tried to contact the other company marketing the property as their listing came up first online, however after calling several times without an answer, I saw that it was ...
read full review
Comment on agent fees
We felt that, in comparison to other local agents, the fees charged by Burchell Edwards were more expensive. The charge to reference an individual was the same as other agencies, however we were not given the option to be referenced as a couple which other agencies offer at a cheaper price than two individual referencing fees. We felt that the charge for drawing up the tenancy agreement was expensiv. As a property management company we felt that a standard tenancy agreement was probably in use for all properties (no property specific clauses or information was included) and as such only the address and names of tenants/landlords would need to be edited, which would not warrant the ‚£210 charge. The charge for renewing the tenancy agreement seems to be the same as other agents in the area.
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“Hello EveryoneFrom My experience i can see : For 10 days The ......”

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Jan 10,2015
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By: 'Neshev'
Jan 10,2015
0 people found
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Hello Everyone From My experience i can see : For 10 days The Team was able to do all checks and paperworks whats need to be done . Well Done. 5 Stars from me , keep on going like this !!!! Velimir Neshev...
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“We received a prompt and efficient service. The member of ......”

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Jan 10,2015
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By: 'Sazwizz'
Jan 10,2015
0 people found
this helpful
We received a prompt and efficient service. The member of staff was in constant contact with us and kept us up to date. Overall a very friendly and effective business....
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“Our rental property had been on the market for over ......”

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Jan 06,2015
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Adam
By: 'Phil'
Jan 06,2015
1 people found
this helpful
Our rental property had been on the market for over two months with a rival lettings agent. There had been few viewings and no one had shown interest in letting the property. I spoke to two alternative local lettings agencies about joint marketing of the ...
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“Found him to be very rude and not interested in ......”

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Nov 22,2014
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By: 'Jon'
Nov 22,2014
1 people found
this helpful
Found him to be very rude and not interested in me at all, only money. Will never rent or buy through you....
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By: Callum
Nov 24, 2014
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Hi Jon, Can I ask what member of staff you have dealt with and which property it is that you have rented? Thanks, ...

“Found a tenant for my propertyquickly but told me they ......”

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Nov 21,2014
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By: 'D'
Nov 21,2014
1 people found
this helpful
Found a tenant for my propertyquickly but told me they had 2 small dogs, which I later found out were 3 large dogs!! Misled on the information given initially and have received a very poor fully managed letting service. Incidents include them saying they couldn't get in ...
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What agent could do to change your mind?
Done their job without being chased!
Attached Filesnbsp;
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“I am working overseas so needed the agent to care ......”

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Nov 11,2014
Minithumbup
By: 'Peter'
Nov 11,2014
1 people found
this helpful
I am working overseas so needed the agent to care care of some minor repairs, cleaning etc, even get someone on the garden, prior to the tenant moving in. They took care of everything and kept me informed of progress throughout. Also a friendly but ...
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“The agents were both very friendly and greeted us with ......”

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Nov 04,2014
Minithumbup
By: 'Daniel'
Nov 04,2014
0 people found
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The agents were both very friendly and greeted us with a kind approach. The viewing was good and the organisation was good. We even got to meet the landlord which was great. They accommodated our start date so we coincided with our next paycheck. They ...
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“Friendly staff helped with my queries, fully explained to me ......”

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Oct 10,2014
Minithumbup
By: 'neneh'
Oct 10,2014
0 people found
this helpful
Friendly staff helped with my queries, fully explained to me all I needed to know. Helped the move into my first rented property easy and a success...
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Comment on agent fees
Well they're a bit pricey but im happy as the service was worth the price
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“Great service from Adam and Callum from first viewing to ......”

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Sep 23,2014
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Adam
By: 'Joanne'
Sep 23,2014
0 people found
this helpful
Great service from Adam and Callum from first viewing to getting keys! Everything explained and sorted everything brilliantly. thanks :)...
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“Adam was a great help from the moment I viewed ......”

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Sep 04,2014
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Adam
By: 'Simon'
Sep 04,2014
0 people found
this helpful
Adam was a great help from the moment I viewed the property unto the day I moved in. he kept me up to date with how the letting was going and remained friendly and professional throughout....
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“I found Jonathan and Adam to be extremely professional when ......”

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Jul 31,2014
Minithumbup
By: 'Karen'
Jul 31,2014
1 people found
this helpful
I found Jonathan and Adam to be extremely professional when dealing with them. They were punctual with their replies and so so helpful with giving advice. I would without a doubt recommend Burchell Edwards because of the excellent service I have received....
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“Adam viewed my property & advised on expected rental income. He ......”

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Jul 28,2014
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Adam
By: 'Roy'
Jul 28,2014
1 people found
this helpful
Adam viewed my property & advised on expected rental income. He accompanied prospective tenants to viewings and informed me of acceptance . He then arranged the tenancy agreement , inventory & gas safe certification. All actions were carried out to a high professional standard. Jonathan was also very helpful ...
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Comment on agent fees
Seemed the going rate for services provided.
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“My experience with Adam Cliff was excellent, having come out ......”

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Jul 25,2014
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Adam
By: 'Janette'
Jul 25,2014
0 people found
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My experience with Adam Cliff was excellent, having come out of a relationship I was left with issue around my credit history, Adam was none judgmental and extremely helpful so that we could resolve this problem I felt that he was supportive of my needs ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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