93% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
85% lettings fee satisfaction
Jan 08,2015
Jan 08,2015
0
people found
this helpful
this helpful
Hello,
Aproximately 2 years ago I was discussing with this company about a rental in the Beetham tower in Manchester. I only had one little concern, since I am in a contract, I did not want to have a 6 months contract, i wanted to pay in a month to month basis. I don't remember the woman I dealt with, but she told me that it was possible and that there were no problems until I paid the 475£ fee, aprox. After the "initial" fee was paid I was informed that I could pay month to month, but minimum stay of 6 months. We were arguing with her and the manager, by the way, a very arrogant guy who was bragging about the location of the office.... that initially we were told different things but they never backed down. DO NOT MAKE BUSINESS WITH THESE PEOPLE. We tried to get our money back without success. If you don't believe me I'll go with you to the office, to see if they deny it in my face. My phone number is +77428240964 please contact me if you want for any questions but please do not trust these people. i was really mad at them and the way I was treated.
Aproximately 2 years ago I was discussing with this company about a rental in the Beetham tower in Manchester. I only had one little concern, since I am in a contract, I did not want to have a 6 months contract, i wanted to pay in a month to month basis. I don't remember the woman I dealt with, but she told me that it was possible and that there were no problems until I paid the 475£ fee, aprox. After the "initial" fee was paid I was informed that I could pay month to month, but minimum stay of 6 months. We were arguing with her and the manager, by the way, a very arrogant guy who was bragging about the location of the office.... that initially we were told different things but they never backed down. DO NOT MAKE BUSINESS WITH THESE PEOPLE. We tried to get our money back without success. If you don't believe me I'll go with you to the office, to see if they deny it in my face. My phone number is +77428240964 please contact me if you want for any questions but please do not trust these people. i was really mad at them and the way I was treated.
What agent could do to change your mind?
She could have been honest and admitted her mistake. She called me a liar, was unpolite, yelled at me and unrespectful. The manager was arrogant and from the beginning not willing to listen to our explanations.Attached Filesnbsp;
Comment on agent fees
They ripped us off 400‚£. Nothing was done, they only printed some papers and they charged us for it ‚£400+. They never contemplated giving me my money back.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'Ammour'
15th Nov 2024
reviewed by 'Abdullah'
6th Nov 2024
reviewed by 'Precious'
6th Nov 2024
reviewed by 'Imogen'
Opening Hours
Address
Philip James Partnership
Ground Floor, Oxid House, 78 Newton Street
Manchester
Greater Manchester
M1 1AL
0161 828 8200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 100% | £73,000 | £350,000 |
| Lettings | 91% | 85% | £450 | £1,475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 2 | 77 | 28 | 12 | 1 | 16 | 1 | 2 | 8 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Featured Review
a
Nov 02,2024
Nov 02,2024
0
people found
this helpful
this helpful
Professional, very good reputation, friendly attitue, trustable but a little hard to be contacted...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Ammour. Thank you for your kind words and for highlighting our professionalism and friendly approach! We’re committed to being as accessible as possible, and we apologize if reaching us was challenging at times. Your feedback is valuable, and we’ll work on improving our responsiveness.
Kind Regards: The Philip James Team ...
Nov 15,2024
Nov 15,2024
0
people found
this helpful
this helpful
Mostly great service and was very happy with the communication. Special thanks to Karolina Jerzykowska and Daniel for helping me to find property....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2024
Nov 06,2024
0
people found
this helpful
this helpful
I like it, it's a lovely place I want to....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Vivien
Thank you for your feedback! We're so glad to hear that you love the place. If you have any questions or need further assistance, feel free to reach out!
Kind Regards: The Philip James Team ...
Nov 06,2024
Nov 06,2024
0
people found
this helpful
this helpful
Titu was very helpful with all my question re my viewing today - made the process very easy!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Imogen
Thank you for your kind review! We're glad to hear that Titu was able to assist with all your questions and made the viewing process easy for you. We appreciate your feedback and are happy to have been of help!
Kind Regards: The Philip James Team ...
Nov 06,2024
Nov 06,2024
0
people found
this helpful
this helpful
Great job from the team
Staff has been helpful in the renting process...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Precious
Thank you for your positive review. We're so glad to hear that our team was helpful throughout the renting process. We appreciate your feedback and are here if you need any further assistance!
Kind Regards: The Philip James Team ...
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
Titu was extremely friendly and helpful. We thoroughly enjoyed viewing the properties with him. He explained things clearly and was very diligent in ensuring my requests/queries were answered/addressed. I wanted to give Titu a five star rating. However, this link doesn't allow prospective ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Nida
Thank you so much for your wonderful feedback! We're delighted to hear that Titu made your property viewings enjoyable and was thorough in addressing all your questions. We apologize for any limitations in the rating system and truly appreciate your intent to give Titu five stars—your satisfaction means the world to us!
Kind Regards: The Philip James Team ...
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
Titu was very polite, friendly, & enthusiastic when showing Dylan & myself around 37 Barlow Moor Court. He was very knowledgeable about the property itself & the local area....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Michael
Thank you for your kind review! We're so glad to hear that Titu provided a polite, friendly, and enthusiastic experience during your viewing. It's great to know he was able to share his knowledge of both the property and the local area. We appreciate your feedback!
Kind Regards: The Philip James Team ...
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
Titu was really great! On time, friendly and really helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Ryan
Thank you for your positive feedback! We're so glad to hear that Titu made a great impression with his punctuality, friendliness, and helpfulness. We truly appreciate your kind words!
Kind Regards: The Philip James Team ...
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
Great showing by Titu, made us feel welcome and answered any questions we had. Thanks for the help!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Jordan
Thank you for your great review! We're thrilled to hear that Titu made you feel welcome and was able to answer all your questions. We appreciate your feedback
Kind Regards: The Philip James Team ...
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
Incredibly fast, friendly service. We were given lot's of helpful advice about the application process and talked through every aspect over the phone. What would have otherwise been a daunting task was made simple and comfortable....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Tia
Thank you for your wonderful feedback! We’re so glad to hear that our service made the application process simple and comfortable for you. It’s great to know that the helpful advice and clear communication helped ease what could have been a daunting task. We appreciate your kind words!
Kind Regards: The Philip James Team ...
Nov 04,2024
Nov 04,2024
0
people found
this helpful
this helpful
So far so good! Karolina and Titu have been really helpful with securing a flat for us, and keeping us informed along the way. We didn't have a good experience with the previous agency, so it's refreshing to see a change....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08, 2024
View all comments
(1)
Dear Lily
Thank you for your kind words! We're thrilled to hear that Karolina and Titu have made your experience smooth and reassuring. It’s wonderful to know we could bring a positive change after your previous experience.
Kind Regards: The Philip James Team ...
Oct 30,2024
Oct 30,2024
0
people found
this helpful
this helpful
Really easy process, friendly and relaxed dealings. No pressure and helpful with my many questions....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01, 2024
View all comments
(1)
Dear Stuart
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our team could help with all your questions in a friendly, relaxed way. We're always here to make things as smooth and pressure-free as possible. Thanks again for sharing your experience!
Kind Regards: The Philip James Team ...
Oct 24,2024
Oct 24,2024
0
people found
this helpful
this helpful
Very quick and easy viewing, Titu was very helpful and friendly:)...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25, 2024
View all comments
(1)
Dear Demi
Thank you for your feedback! We’re thrilled to hear that Titu made the viewing experience quick and easy for you. It’s fantastic to know he was helpful and friendly throughout. If you have any further questions or need assistance, feel free to reach out.
Kind Regards: The Philip James Team ...
Oct 21,2024
Oct 21,2024
0
people found
this helpful
this helpful
Titu was really friendly and professional. He even gave tips on potential interior design of the application was approved....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25, 2024
View all comments
(1)
Dear Ged
Thank you for the wonderful review! We're delighted to hear that Titu made such a positive impression with his friendly and professional approach. It’s great that he could offer some interior design tips as well—that’s going above and beyond! We’ll be sure to pass on your kind words. If you need any further assistance, don’t hesitate to reach out!
Kind Regards: The Philip James Team ...
Oct 19,2024
Oct 19,2024
0
people found
this helpful
this helpful
Great viewing, friendly and welcoming experience. A lot better than a lot of other viewings....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25, 2024
View all comments
(1)
Dear Cory
Thank you so much for your review. We're thrilled to hear that you enjoyed the viewing experience and felt welcomed. We aim to make every viewing as friendly and smooth as possible, so it’s wonderful to know we’ve met your expectations. If you need any further assistance, please feel free to reach out!
Kind Regards: The Philip James Team ...
Oct 16,2024
Oct 16,2024
0
people found
this helpful
this helpful
Good experience the service is very good, attend very well to question a proper explanation about the property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18, 2024
View all comments
(1)
Dear Akinpelu
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Providing clear explanations and answering questions thoroughly is important to us, and we're glad we could assist you well. If you need anything else, please don’t hesitate to reach out!
Kind Regards: The Philip James Team ...
Oct 09,2024
Oct 09,2024
0
people found
this helpful
this helpful
We are happy with the service, please keep it up....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11, 2024
View all comments
(1)
Dear Precious
Thank you for your wonderful feedback! We're delighted to hear that you're happy with our service.
Kind Regards: The Philip James Team ...
Oct 09,2024
Oct 09,2024
0
people found
this helpful
this helpful
Great Experience. Got detailed overview about everything. Liked the property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09, 2024
View all comments
(1)
Dear Vanshika
Thank you for your review! We're glad you had a great experience and found the property overview helpful. If you have any further questions or need assistance, feel free to reach out!
Kind Regards: The Philip James team ...
Oct 08,2024
Oct 08,2024
0
people found
this helpful
this helpful
Titu was incredibly helpful, he showed us round three properties today, answered all the questions we asked and when a question was asked he didn’t know he went out of his way to discuss with the building manager, on top of that he reached ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09, 2024
View all comments
(1)
Dear Stuart
Thank you for your fantastic review! We're thrilled to hear that Titu went above and beyond to assist you, from answering your questions to following up and helping with the application process. We’re glad he made your experience so smooth and efficient. If you need anything further, feel free to reach out!
Kind Regards: The Philip James Team ...
Oct 08,2024
Oct 08,2024
0
people found
this helpful
this helpful
Excellent and professional Titu offered great information regarding the studio apartments...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09, 2024
View all comments
(1)
Dear Liam
Thank you for your feedback! We're pleased to hear that Titu provided excellent and professional service, along with helpful information about the studio apartments. If you need any further assistance, don’t hesitate to reach out!
Kind Regards: The Philip James Team ...
Oct 01,2024
Oct 01,2024
0
people found
this helpful
this helpful
The agent was helpful and decent. Gave a good view of the property really appreciate the service....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04, 2024
View all comments
(1)
Dear Kunal
Thank you so much for your kind feedback! We're thrilled to hear that you found our agent helpful and appreciated the service. It’s great to know that the property viewing met your expectations. If you need any further assistance, don’t hesitate to reach out
Kind Regards: The Philip James Team ...
Sep 27,2024
Sep 27,2024
0
people found
this helpful
this helpful
Titu was very helpful in assisting me find the place, was punctual and accommodating, allowing me to take my time to see the places. Hes big reason I submitted the form for one of the places...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03, 2024
View all comments
(1)
Dear Dion
Thank you so much for your kind words! We're thrilled to hear that Titu was able to provide you with such a positive experience. It's great that he was helpful, punctual, and accommodating throughout the process, and we're glad to know he made such a positive impact on your decision. We'll be sure to pass along your feedback to Titu.
Kind Regards: The Philip James Team ...
Sep 27,2024
Sep 27,2024
0
people found
this helpful
this helpful
Real professional. Very nice and friendly person. I've got all the information I needed and found a perfect place, thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03, 2024
View all comments
(1)
Dear Mykyta
Thank you so much for your wonderful review! We're delighted to hear that you found the perfect place and that our team was able to provide all the information you needed. It's fantastic to know that the experience was both professional and friendly. If you ever need anything else, we're here to help.
Kind Regards: The Philip James Team ...
Sep 27,2024
Sep 27,2024
0
people found
this helpful
this helpful
Myself and my partner had a viewing this afternoon with Titu at Disbury Gate, and had a great experience. We've been looking for a flat for a few weeks now, and this was definitely the most positive experience we have had so far.
Titu was ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03, 2024
View all comments
(1)
Dear Aidan
Thank you for your fantastic feedback! We're thrilled to hear that you and your partner had such a positive experience with Titu at Disbury Gate. It's great to know that he was able to answer all your questions and that the quality of the information provided gave you the confidence to apply for both flats. We appreciate your kind words and are glad you found the viewing so helpful.
Kind Regards: The Philip James Team ...
Sep 22,2024
Sep 22,2024
0
people found
this helpful
this helpful
It was an amazing experience. He is very kind and calm person, showed us around and told us further steps for application. Highly recommend him....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27, 2024
View all comments
(1)
Dear Fiza
Thank you for your wonderful review! We're so glad to hear that you had an amazing experience and found our agent kind and helpful. It’s great to know that you felt well-guided through the process. Your recommendation means a lot to us! If you need any further assistance, we’re always here to help.
Kind Regards: The Philip James Team ...
Sep 21,2024
Sep 21,2024
0
people found
this helpful
this helpful
Had a viewing with Titu, he was really friendly, flat was lovely and the application process was fast as I was sent the form immediately! Good experience...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27, 2024
View all comments
(1)
Dear Christina
Thank you for your fantastic review! We're delighted to hear that you had a great experience with Titu and that the process was smooth and efficient. We aim to make everything as seamless as possible, and we're glad you found the flat to your liking. If you need any further assistance, feel free to reach out.
Kind Regards: The Philip James Team ...
Sep 20,2024
Sep 20,2024
0
people found
this helpful
this helpful
Agent was professional and knowledgeable, providing a thorough tour of the property. All my questions were clearly answered. Overall, the experience was smooth and pleasant....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27, 2024
View all comments
(1)
Dear Namita
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a smooth and pleasant experience with our agent. We strive to provide professional and knowledgeable service, and we’re glad to know we met your expectations.
Kind Regards: The Philip James Team ...
Sep 18,2024
Sep 18,2024
0
people found
this helpful
this helpful
Great! Titu is professional, he knows the flat details well and answered my questions clearly....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20, 2024
View all comments
(1)
Dear Cindy
Thank you for your positive feedback! We're glad to hear that Titu's professionalism and knowledge made a great impression. It's important to us that all your questions are answered clearly.
Kind Regards: The Philip James Team ...
Sep 17,2024
Sep 17,2024
0
people found
this helpful
this helpful
Very professional and timely. Confirmed my availability on the day of the viewing. Willing to answer any questions about the property. Friendly demeanor....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20, 2024
View all comments
(1)
Dear Abhinav
Thank you for your positive feedback! We're glad to hear that you found the service professional and timely. Ensuring clear communication and being available to answer any questions is important to us
Kind Regards: The Philip James Team ...
Sep 17,2024
Sep 17,2024
0
people found
this helpful
this helpful
The viewing experience was hassle free. Titu was very friendly and allowed us to view the property at peace....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20, 2024
View all comments
(1)
Dear Jithin
Thank you for your great feedback! We're happy to hear that your viewing experience was smooth and hassle-free. Titu will be delighted to know that you appreciated his friendly approach. We're here to help if you have any further questions!
Kind Regards: The Philip James Team ...
Rob
(8)
Maxwell
Maria
Chloe
Lorraine
Adam
Connor
Tenant Fees
Early Termination
Early Termination:
If a tenant requests to terminate their tenancy agreement prior to the tenancy end date, an administration fee as standard of £780 including vat (£650 + vat) will be payable, this amount will never be more than the remaining rent due on the contract (For example, if there is only 2 months left on your contract and the rent is £300 a month then the fee will be amended).
Philip James do not charge tenancy administration or agency fees to tenants who wish to renew their tenancy, in line with the tenant fees act 2019.
Philip James reserves the right to amend the schedule of fees upon providing reasonable notice in writing.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:07 AM 10/01/2022 by allAgents
Best Letting Agent in M3 
First of all I'm sorry you were not happy with your experience.
Secondly, we do not offer periodic contracts as a standard. Our minimum term agreement is 6 months.
In order to investigate further, I would need names of people that you dealt with, so if you would like to discuss this further please could you contact me via email to let me know when would be good to talk to [email protected]
Kind regards
Emma Brown
Media Manager