Martin & Co
Bournemouth, BH5
2.5/5, 20 reviews
40% recommended
50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
53% lettings fee satisfaction

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“Me and my wife we were looking to buy a ......”

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Jan 08,2015
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Debbie
By: 'stefan'
Jan 08,2015
0 people found
this helpful
Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the property and was a different agent Debbie Holmes and when asked her about some work that the first agent told as its gone a be done she said she doesn't know(we was supposed to have the survey the day after) also late half an our and said she was in a rush and she had to go when I asked her when I can see the property again she said that we can't see it only after we exchange contracts.

She was really disrespectful, she was expecting us to see the property once and buy it like you buy a shirt for 10£. She looked really surprised when asked her to see the property another time which made me think that something was wrong with the property or she is a really poor agent.
What agent could do to change your mind?
As the survey was supposed to be done on the next day she was supposed to know as they promise if that work it was to get done or not, what she said is that the survey is not her business and I understand that but I wouldn't have pay that money without that work being done and I would have lost the survey money.
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Latest Reviews

View all Reviews 20
8th Nov 2024
reviewed by 'Lorena'
“The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three ......”
8th Apr 2021
reviewed by 'Pat'
“The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a ......”
26th Nov 2020
reviewed by 'Kalaipriya'
“We dealt with Bournemouth branch and I must say they are very lovely. Extremely helpful. Monica was amazing and helped ......”
16th Nov 2020
reviewed by 'Jimmy'
“I have found Martin and Co to be exceptionally professional. They kept me updated step by step throughout the whole ......”
23rd Jun 2020
reviewed by 'Eileen'
“Poor. Don't deal with them if possible. I instructed them to rent out my property and in 2 months they never ......”
18th May 2020
reviewed by 'holly'
“I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
192 Seabourne Road
Bournemouth
Dorset
BH5 2JB
01202 559922

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £134,950 £134,950
Lettings 100% 53% £550 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 6 7 0 0 0 1 0 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“The worst estate agent I have dealt with...”

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Nov 08,2024
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By: 'Lorena'
Nov 08,2024
0 people found
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The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead ...
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By: Martin and Co Bournemouth
Nov 08, 2024
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Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the Landlord not important to you ? The Landlord is a human being just like you who has worked hard to purchase the property and pays a mortgage. We were nothing but exceptionally good in handling all your problems for the past 3 years, up until you moved out recently. You and your pet cat have moved in a ...

“The staff at Martin & Co in Particular Jonathan Adcock...”

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Apr 08,2021
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Jonathan
By: 'Pat'
Apr 08,2021
0 people found
this helpful
The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a few stumbling blocks due to my self employment status but Jonathan & his team made the completion of my application stress free, assisted me from start ...
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“We dealt with Bournemouth branch and I must s......”

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Nov 26,2020
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Monica
By: 'Kalaipriya'
Nov 26,2020
0 people found
this helpful
We dealt with Bournemouth branch and I must say they are very lovely. Extremely helpful. Monica was amazing and helped us move and getting the reference sorted quickly....
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“Very professional...”

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Nov 16,2020
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By: 'Jimmy'
Nov 16,2020
0 people found
this helpful
I have found Martin and Co to be exceptionally professional. They kept me updated step by step throughout the whole process of letting my property. Unlike the previous estate agents. I would highly recommend this estate agent....
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“Poor. Don't deal with them if possible. I ins......”

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Jun 23,2020
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Daniel
By: 'Eileen'
Jun 23,2020
3 people found
this helpful
Poor. Don't deal with them if possible. I instructed them to rent out my property and in 2 months they never got me a tenant. When I changed agents, they charged me £300. Be warned....
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By: philip skorochod
Jun 22, 2021
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Hi Eileen we were in the midst of a lockdown and explained that until the government allowed us to perform our duties we could do very little. We made two videos, took great photos of the property, put the property on all the major portals and social media however Immediately the lockdown for the property market was released you chose to go to another agent. This is our standard charge for marketing and you did not give us an opportunity to secure a good tenant for you. ...

“Amazing service - highly reccommend....”

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May 18,2020
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Phillip
By: 'holly'
May 18,2020
1 people found
this helpful
I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys! Firstly, i'd like to mention Daniel who ...
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“Hi Everyone looking for a good letting compan......”

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Apr 17,2020
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Phillip
By: 'Lawrence'
Apr 17,2020
1 people found
this helpful
Hi Everyone looking for a good letting company I have found an apartment with Martin and co during the lockdown and I have found their services fantastic. We were served with a section 21 and have to move out by the end of the month by ...
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“Hard work...”

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Mar 01,2019
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Phillip
By: 'Groan86'
Mar 01,2019
5 people found
this helpful
I used Philip on a number of occasions for our property and found him very attentive at first. After a few months he became rude and very arrogant I would not work with this man again!...
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Comment on agent fees
High fees
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By: Eileen Bourne
Jun 23, 2020
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I live in Poole but let a flat in Bury. That's why there's a discrepancy in the postcode. Don't think it means it's a false comment. ...

“Arrogant and unprofessional...”

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Feb 27,2019
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Phillip
By: 'Doggy'
Feb 27,2019
3 people found
this helpful
Dealt with this guy who calls himself a Director. Could not manage himself out of a paper bag. Rude and thinks he know it all . No wonder his staff out so rubbish . Bad service starts from the top down . I certainly would not recommend this ...
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Comment on agent fees
Bad total rip off on tenant fees
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By: Ben1234
Nov 27, 2019
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Does this agents reply just show u how rude and unprofessional they are please avoid ...

“Worst agents Ive ever dealt with...”

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Nov 08,2018
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By: 'Ben'
Nov 08,2018
2 people found
this helpful
worst agents Ive ever come across Ive never ever had problems like this with any other agents over the years and Ive dealt with alot...
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Comment on agent fees
rude unprofessional anyone i know that has dealt with them says bad things try to rip you off with money weather its a deposit or fees
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By: Ben123
Nov 27, 2019
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What are you talking about you did take fees and tried to keep my deposit which you failed at as I had to much evidence for the deposit scheme to expose you for your lies and I got all my money back aswell ! Yes the government stopped people like you from being able to take fees anymore so now you just try to keep people’s deposits as away around it ! Please don’t make out your a good company your the worst agents around Bournemouth and anyone who has dealt with you will know this and people ...

“Speedy service and professional staff...”

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Sep 07,2018
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By: 'Lee'
Sep 07,2018
0 people found
this helpful
I phoned in looking to rent a flat, and received a call back from Richard on the same day recommending a flat to my requirements, and scheduled a viewing on the next day. The flat is up to my expectation and in the same afternoon ...
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Comment on agent fees
Not the cheapest but fair
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“Why has the tenants deposit and rental of one month disappeared .total of £1,600...”

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Sep 06,2018
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By: 'Landlord'
Sep 06,2018
1 people found
this helpful
The company took £1600 from my tenant and £220 fees. When my tenant left he asked for his deposit and was told it must have gone to charity as dps has no record of the deposit at the flats address. All the evidence is there including bank ...
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By: philip skorochod
Nov 27, 2019
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The tenancy was made in June 2010 and the deposit was never registered by the owners of the business then, some 9 years ago. I have helped both the landlord and the tenant to discover what had happened at the time the tenancy was written. Making a full investigation with the DPS (Deposit providers) our head office and all the parties involved. I have also made myself available for the Property Ombudsman to help the tenant to recover the deposit from the original business owners. I am surprised ...

“I have been a landlord for many years, and have ......”

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Jan 27,2017
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Hanna
By: 'Sheila'
Jan 27,2017
0 people found
this helpful
I have been a landlord for many years, and have experienced a very diverse range of property managing agents and services. One of my managing agents decided to no longer provide lettings services, so handed my properties over to Martin and Co. I was uncertain ...
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Comment on agent fees
Very reasonable rates with no hidden extras
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“OMG they are the worst ever agency I've come across, ......”

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Jun 01,2016
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By: 'Kerry'
Jun 01,2016
3 people found
this helpful
OMG they are the worst ever agency I've come across, unreliable, unhelpful,they make lots of mistake about bills menagments; they don't replay if you have broken toilets for 2 months that I had to caese that up 3 times before it got sorted, and they will ...
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What agent could do to change your mind?
Agency fees are higher as well
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Comment on agent fees
Agency fees are higher as well
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By: Steve Ballam
Jul 05, 2019
View all comments (2)
I also note that your postcode shows BH1 and that is not an area we deal with from our office here in Poole so I very much suspect you have left your review for the wrong office!! ...

“Predominately the issue with Martin & Co. was the maintenance and ......”

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Oct 06,2015
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By: 'Andrew'
Oct 06,2015
4 people found
this helpful
Predominately the issue with Martin & Co. was the maintenance and life safety issues that were ignored or fobbed off We had complained of an inefficient boiler for over a year before it was agreed to replace the boiler with a modern efficient boiler, we were ...
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What agent could do to change your mind?
Employed professional maintenance engineers and listen to clients on life safety issues
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“Me and my wife we were looking to buy a ......”

Share on :
Jan 08,2015
Minithumbdown
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Debbie
By: 'stefan'
Jan 08,2015
0 people found
this helpful
Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the ...
read full review
What agent could do to change your mind?
As the survey was supposed to be done on the next day she was supposed to know as they promise if that work it was to get done or not, what she said is that the survey is not her business and I understand that but I wouldn't have pay that money without that work being done and I would have lost the survey money.
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Feature review Comments (0) Report abuse Print review
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“AWFUL - every time you speak to them you have ......”

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Jun 24,2014
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By: 'disappointedtenant'
Jun 24,2014
4 people found
this helpful
AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out. We've had to chase for weeks to get money they owe us, still ...
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“Absolutely incompetent at their jobs, only one member of staff ......”

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Jun 05,2014
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Ben
By: 'Sarah'
Jun 05,2014
3 people found
this helpful
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks ...
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What agent could do to change your mind?
Close their office done and stop operating.
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“I was very happy to find an unfurnished property with ......”

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May 09,2013
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By: 'Jo'
May 09,2013
4 people found
this helpful
I was very happy to find an unfurnished property with a reasonable rent. At the beginning it was only meant to be for me , but later I've decided to get a flatmate . I worked that time long hours , so it was impossible for me to ...
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“Had a viewing on a flat, made an offer on ......”

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Nov 16,2012
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By: 'Simon'
Nov 16,2012
2 people found
this helpful
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not ...
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What agent could do to change your mind?
Communicate properly in a professional manner.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Martin & Co, Bournemouth BH5 2JB



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