25% sales valuation accuracy
0% sales fee satisfaction
Jan 08,2015
Jan 08,2015
4
people found
this helpful
this helpful
I was promised the property I was moving in to would be cleaned, IT WASENT. every time I spoke to them they just fobbed me off. The girls that work there talk down to you. I was told to decorate, the day the I finished I was told I needed a guarantor all over again to renew my contract. Once I called them and gave £500 and I explained that I was sorry but the other £295 would be 9days late because my job had stopped, keeley (manager) was fine on the phone but as soon as she got off she emailed my guarantor saying if it's not paid by her they would take her to court. Ha ha none of what they is right. After they served my section21 they were still sending me letters asking me when I'll be in the office to renew the contract. Time and time again they got things WRONG!!. Rubbish customer service. Everytime I asked them who to complain to, I was told keeley was the director of the whole franchise. Lies lies lies I could go on and on... Iv still not had my deposit back.
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Dec 15, 2015
Nicola your deposit was held with the DPS and they saw through the return of the deposit. If you have not had it I would suggest you contact them. You had every opportunity after the check out to put your case forward. I have a copy of the DPS repayment advise and you agreed to the repayment, if you hadn't then you and us would have had to present our findings from the check out. I find it strange you have taken to a review site rather than using the deposit scheme for what is is there for. We have had confirmation you have had the deposit repaid so perhaps you could amend your review please.
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Latest Reviews
30th Oct 2020
reviewed by 'Gary'
21st May 2019
reviewed by 'Unhappy'
8th Jun 2015
reviewed by 'David'
9th Apr 2015
reviewed by 'Susan'
8th Jan 2015
reviewed by 'Nikki'
22nd Nov 2014
reviewed by 'Niku'
Opening Hours
Address
Belvoir
Office 4, 1 Capricorn Centre
Basildon
Essex
SS14 3JJ
01268 411110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 0% | £285,000 | £285,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- ss14
- ss3
- ss15
- ss13
- rm1
- rm2
- rm3
- rm4
- rm5
- ss1
- ss2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 30,2020
Oct 30,2020
0
people found
this helpful
this helpful
Purchased our forever home back in August of this year. Keely and and her team could not have been more helpful with the whole process. Added to this once we had moved in we received a moving in gift which was very thoughtful.
Thanks again ...
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May 21,2019
May 21,2019
1
people found
this helpful
this helpful
The most awful , inefficient, untrustworthy , unprofessional
agent I have ever come across .
The staff in the office are rude, the majority of them. They are unorganised , lack understanding in their role and are not trustworthy....
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May 21, 2019
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(1)
Thank you for the review however you have not given a name or any details so I am unable to respond effectively to you. I would also like to investigate your accusations so if you could supply me with some more information this would be appreciated. ...
Jun 08,2015
Jun 08,2015
3
people found
this helpful
this helpful
I had a property managed by Keeley and her team and the service was awful. Was promised that problems would be sorted and never were. So glad I moved my property away to another agent that cared. Why be so dishonest? The inventory went missing ...
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Dec 15, 2015
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David, please contact us as I do not know who you are just based on your first name alone. We have not lost management to any Landlords named David so was your property in a different name perhaps. ...
Apr 09,2015
Apr 09,2015
3
people found
this helpful
this helpful
As a landlord ,doing business with Belvoir Basildon has been a Nightmare . I found them inefficient and dishonest. I have changed management six months ago but they are still holding on to the tenents deposit and not releasing it to the new agent, without giving ...
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What agent could do to change your mind?
no commentAttached Filesnbsp;
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Dec 15, 2015
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(1)
To date the DPS is still waiting for you to respond to them in regards to the single sided claim. At every step we have been in touch with your new agent Carol at Barratts, I have emails confirming we have kept them informed. As you are aware the deposit is protected by a deposit scheme so we have NO control over the overall repayment. There are rules and procedures to follow. Please refer to your new agent as they have all the details required to take this forward for you with the DPS. ...
Jan 08,2015
Jan 08,2015
4
people found
this helpful
this helpful
I was promised the property I was moving in to would be cleaned, IT WASENT. every time I spoke to them they just fobbed me off. The girls that work there talk down to you. I was told to decorate, the day the I finished ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15, 2015
View all comments
(1)
Nicola your deposit was held with the DPS and they saw through the return of the deposit. If you have not had it I would suggest you contact them. You had every opportunity after the check out to put your case forward. I have a copy of the DPS repayment advise and you agreed to the repayment, if you hadn't then you and us would have had to present our findings from the check out. I find it strange you have taken to a review site rather than using the deposit scheme for what is is there for. We h ...
Nov 22,2014
Nov 22,2014
3
people found
this helpful
this helpful
The worst agency ever, every time when the rent is coming they call for the money but when is a problem with something like washing machine or something else, Says if you don't like you can move how such like that is possible when you ...
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Dec 15, 2015
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(1)
'Niku' I have no record of you being a registed tenant with Belvoir Basildon. Please contact the office to provide us with more detail. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:38 PM 27/11/2018 by Keeley Taylor
