Belvoir
Peterborough, PE4
4.3/5, 93 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
80% lettings fee satisfaction

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“DO NOT use this letting agency. Slow to response to ......”

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Jan 08,2015
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By: 'Jeremiah'
Jan 08,2015
6 people found
this helpful
DO NOT use this letting agency. Slow to response to house maintenance problems or issues. Not Tenant-friendly. It will take a long time to refund back your deposit and will give you excuses when you call them to inquire about your deposit. The agency expect you to abide with the Tenancy Agreement but they don't abide by it and disregard the Agreement when it's to their advantage. Stay clear and find some other letting agency.
What agent could do to change your mind?
Slow to response to house maintenance issues.
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By: Emma Falco
Feb 10, 2015
Dear Jermiah,
Belvoir Peterborough is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Peterborough is passionate about customer service and is deeply committed to solving genuine complaints.

The vast majority of tenants understand that a property will require remedial maintenance at some stage during a tenancy, and specialist maintenance contractors are often unable to attend a property immediately. We have a duty of care to both landlord and tenant to ensure a maintenance query is responded to quickly and promptly wherever possible. There are situations where we have to wait for landlord approval for works and are unable to release the deposit to either party until we have agreement from both the landlord or tenant to do so.

Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. You can write to me at [email protected]

Kind regards

Emma

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Latest Reviews

View all Reviews 93
7th Nov 2024
reviewed by 'Land lady'
“Belvoir Letting has been managing both of my properties for nearly two decades. There have been difficult times but overall ......”
18th Oct 2024
reviewed by 'Lauren'
“Right from the moment Carrie walked into our home she was warm, friendly and enthusiastic about our home which gave ......”
17th Oct 2024
reviewed by 'Paul'
“Property went on the market in late Feb 2024 and within 6 weeks, which was good for a tough market, they found ......”
8th Oct 2024
reviewed by 'Matthew'
“Can highly recommended Belvoir Peterborough. Carrie helped me with searching for properties for my first house purchase. Nothing was ever ......”
19th Sep 2024
reviewed by 'Saif'
“Bought a property from Sophia. Lovely to deal with, always available to answer any questions I had and always proactive ......”
28th Aug 2024
reviewed by 'Anthony'
“We have worked with Michelle to obtain a Condition report on our property which has a tenant in occupation. The ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Belvoir
1022 Lincoln Road
Peterborough
Cambridgeshire
PE4 6AS
01733 806796\/01733

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £22,000 £475,000
Lettings 95% 80% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 2 21 14 12 0 11 0 6 3
Areas covered
  • PE4
Services offered
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“Thank you ladies...”

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Nov 07,2024
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Georgia
By: 'Land lady'
Nov 07,2024
0 people found
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Belvoir Letting has been managing both of my properties for nearly two decades. There have been difficult times but overall I am happy with their friendly and professional service. I would highly recommend Sarah Smith, Account manager and Georgia Carrington, Junior Property Manager for their ...
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“Right from the moment Carrie walked into our ......”

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Oct 18,2024
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Carrie
By: 'Lauren'
Oct 18,2024
0 people found
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Right from the moment Carrie walked into our home she was warm, friendly and enthusiastic about our home which gave us a feeling that she would be the right person. She couldn't do enough in helping us prep rooms for photos, offering her advice when ...
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“Carrie… 10/10. Superb agent...”

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Oct 17,2024
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Carrie
By: 'Paul'
Oct 17,2024
0 people found
this helpful
Property went on the market in late Feb 2024 and within 6 weeks, which was good for a tough market, they found me a buyer at a very good price. Sadly the buyer and I had two very poor solicitors acting for us and 2 Managment companies who ...
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“Can highly recommended Belvoir Peterborough. ......”

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Oct 08,2024
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Carrie
By: 'Matthew'
Oct 08,2024
0 people found
this helpful
Can highly recommended Belvoir Peterborough. Carrie helped me with searching for properties for my first house purchase. Nothing was ever too much and was always very helpful and assisted with every aspect I required! Highly recommend and with Carrie’s help was a smooth process....
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“Bought a property from Sophia. Lovely to deal......”

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Sep 19,2024
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sophie
By: 'Saif'
Sep 19,2024
0 people found
this helpful
Bought a property from Sophia. Lovely to deal with, always available to answer any questions I had and always proactive in dealing with any issues that came up. Made it very easy and stress free as possible. Would highly recommend....
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“Condition report...”

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Aug 28,2024
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Michelle
By: 'Anthony'
Aug 28,2024
0 people found
this helpful
We have worked with Michelle to obtain a Condition report on our property which has a tenant in occupation. The service and report carried out by Michelle was excellent and she was a very good communicator. It is refreshing for someone (Michelle) to provide a ...
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“Carrie has been amazing throughout the buying......”

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Jul 29,2024
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Carrie
By: 'Emily'
Jul 29,2024
0 people found
this helpful
Carrie has been amazing throughout the buying process. We recently purchased a property and a Carrie was very efficient, response and always got the job done. We appreciate everything you did! :)...
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“My wife and I have been recently dealing with......”

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Jun 25,2024
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By: 'Shay'
Jun 25,2024
0 people found
this helpful
My wife and I have been recently dealing with Laura Schiavone with regards to a property in Bourne. Her service has been brilliant, so we have felt as if we have no choice but to leave her a great review. Laura showed us around a ...
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“Great service1...”

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Apr 11,2024
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Emily
By: 'ARIA Holding 1 Ltd'
Apr 11,2024
0 people found
this helpful
My experience with Emily from Belvoir, Peterborough, as a landlord has been absolutely outstanding, and I cannot recommend their services highly enough. Managing rental properties can be daunting, but Emily has made the process seamless and stress-free for me. Communication is key in property management, ...
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“An excellent service from Emily...”

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Apr 11,2024
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Emily
By: 'Clare'
Apr 11,2024
0 people found
this helpful
Emily Holmes is a fantastic asset to Belvoir and I am very happy she looks after my property. She is always prompt to reply and always helpful (even with the stupidest queries!)...
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“Thanks to Emily Holmes at Belvoir, Peterborou......”

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Apr 10,2024
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Emily
By: 'Simon'
Apr 10,2024
0 people found
this helpful
Thanks to Emily Holmes at Belvoir, Peterborough…A great help with recent bureaucracy of Selective licensing…..Emily made the whole thing much easier, 👍👍👍...
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“Thank to Emily Holmes for her prompt replies ......”

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Apr 10,2024
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Emily
By: 'Gillian'
Apr 10,2024
0 people found
this helpful
Thank to Emily Holmes for her prompt replies to emails. She has helps us with our property in Peterborough and makes any dealings a good experience. She is friendly, prompt and professional. Very pleased with the service she has provided and pleased she is our ...
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“Great service on our purchase...”

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Mar 26,2024
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Carrie
By: 'Adam Durcan'
Mar 26,2024
0 people found
this helpful
Carrie has been absolutely fantastic throughout the whole process of our purchase. It was a difficult property to market but Carrie kept us updated and tried to facilitate our requests. She’s an asset to Belvoir...
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“Landlord help...”

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Mar 25,2024
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Michelle
By: 'Helen'
Mar 25,2024
0 people found
this helpful
During tenant changeover Michelle's advice, co-ordination across the team at Belvoir, with tradespeople, and organisation of viewings, were a real breath of fresh air....
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“Clare Road...”

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Nov 20,2023
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Carrie
By: 'Elliot Waters'
Nov 20,2023
0 people found
this helpful
Carrie went above and beyond in helping us get over the line with the property and was always available when needed...
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“Michelle Gordon at Belvoir was amazing and we......”

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Oct 25,2023
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Michelle
By: 'Stella'
Oct 25,2023
0 people found
this helpful
Michelle Gordon at Belvoir was amazing and went above and beyond to meet my requirements. She has a very polite and professional manner and goes above and beyond the call of duty. I am really happy with the service I received...
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“great tenant support...”

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Oct 18,2023
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Emily
By: 'Andreas'
Oct 18,2023
0 people found
this helpful
Agency service for tenants can be spotty. Emily Holmes from Belvoir responded quickly and has always been courteous and helpful in resolving any issues....
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“As a landlord who has used Belvoir for over 2......”

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Oct 17,2023
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sarah
By: 'peter philipp'
Oct 17,2023
0 people found
this helpful
As a landlord who has used Belvoir for over 20 years I feel that I am in a good position to assess performance. Sophie Rand and Sarah run the rental payment department and both are really friendly and nice to deal with and efficient. Their work ...
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“I should like to highly commend Sarah Smith o......”

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Oct 16,2023
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sarah
By: 'John'
Oct 16,2023
0 people found
this helpful
I should like to highly commend Sarah Smith on the Accounts Team at Belvoir Peterborough. Sarah is always polite, diligent and highly professional in her response to any issue I’ve raised whether by email, phone or in person. Always a pleasure to deal with ...
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“We purchased the property via Belvoir agents ......”

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Oct 16,2023
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Emily
By: 'Howitt Inv'
Oct 16,2023
0 people found
this helpful
We purchased the property via Belvoir agents and have engaged them to do letting a and property management. We have been very well looked after, they are proactive and competent, certainly the best in Peterborough. Emily Holmes has been assisting us very well over the ...
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“I have been with Belvoir for over 14 years an......”

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Oct 16,2023
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Aimee
By: 'Castlepoint'
Oct 16,2023
0 people found
this helpful
I have been with Belvoir for over 14 years and their service has always been excellent. I live abroad so their efficient, timely and professional assistance has always been of great help. All staff are always friendly and keen to help. Regardless of any issues they ...
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“Landlady experience...”

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Oct 15,2023
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Lottie
By: 'Landlady'
Oct 15,2023
0 people found
this helpful
Belvoir Letting has been managing my property since 2004. There have been many ups and downs but I have chosen to stay with it. Lottie Hostead (Director of Sales & Lettings) has been exceptional during a very difficult period for me. She was resourceful, diligent and professional, ...
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“Belvoir Letting Experience...”

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Oct 14,2023
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Aimee
By: 'Richard Grant'
Oct 14,2023
0 people found
this helpful
I have been using Belvoir Letting since Terry Lucking started this business in 2000. It has not always been great service but by and large I would recommend it to anyone as I know all companies have periods when things are not going well. My only ...
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“I have been a tenant with Belvoir for 7 years......”

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Oct 14,2023
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Emily
By: 'Martino Cartella'
Oct 14,2023
0 people found
this helpful
I have been a tenant with Belvoir for 7 years. I find that they listen to my concerns and act quickly and positively....
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“A credit to the team......”

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Oct 13,2023
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sophie
By: 'Jordan'
Oct 13,2023
0 people found
this helpful
Sophie is an incredibly helpful person, and will always help promptly whenever I have any issues or queries. I have always found when dealing with her that issues are sorted quickly and efficiently, a real credit to the team....
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“Happy with Belvoir...”

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Oct 13,2023
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Emily
By: 'Georgi'
Oct 13,2023
0 people found
this helpful
Emily Holmes has been doing and exceptional work managing the building I am renting in. I couldn’t wish for a better agent representing Belvoir even if I tried. Hard working, hands on and extremely polite and understanding. If Belvoir ever had an asset then ...
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“I would like to thank Sophie Rand for her c......”

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Oct 13,2023
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sophie
By: 'RASA MATUOLYTE'
Oct 13,2023
0 people found
this helpful
I would like to thank Sophie Rand for her competence, professionalism and the most important friendly attitude. Massive thank you....
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“It has been a good experience...”

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Oct 11,2023
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Lottie
By: 'Oscar'
Oct 11,2023
0 people found
this helpful
It has been a good experience, really good to have a local agent with good knowledge and resources to really make the experience as smooth as possible....
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“I purchased my first house with Belvoir and I......”

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Oct 10,2023
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Eloise
By: 'Stefania'
Oct 10,2023
0 people found
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I purchased my first house with Belvoir and I had a great experience with this purchase. I was coming from a bad experience with another estate agency and Belvoir turn a and experience onto a positive one. Eloise has been wonderful during the whole process, ...
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“Absolutely fantastic, professional, efficient......”

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Oct 10,2023
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Michelle
By: 'Kerrie Campbell'
Oct 10,2023
0 people found
this helpful
Absolutely fantastic, professional, efficient. Viewings, repairs, tenant found, referenced etc...
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Vendor Fees

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Landlord Fees

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Tenant Fees

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Last updated at 30/10/2023, 11:08 AM by Lottie Hostead
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 4:02 PM 05/03/2024 by allAgents

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