0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Dec 31,2014
Dec 31,2014
2
people found
this helpful
this helpful
Really Wish we had not signed up with them!!
The first person we met made their service out to be the best thing ever, then from there it went downhill. First of all they forgot to set the property listing live on their system, so we lost the 1st week of marketing with them. Then the photographer took pictures which were no better than me using my phone - and even though we had not accepted the pictures they still proceeded to upload them and use them for the brochure. Then onto the 'Open House' which they advised us was the best way to go .. all during the week before it was due they advised they had a full list of 9 or so viewings, then only 3 happened. and best bit of all, they had an offer from a buyer which they forgot to tell us about for a whole week!! And even then only after the buyer rang up as she had seen the advert for the house in the Newspaper again and assumed we had turned down her offer! Best bit of all, if you complain, Connells big guns will tell you repeatedly that the contract you sign is not for a professional service, but merely to introduce a buyer - so do not be shocked if your sale has a catalogue of mistakes, poor comms and buck passing - all they want is your money!
The first person we met made their service out to be the best thing ever, then from there it went downhill. First of all they forgot to set the property listing live on their system, so we lost the 1st week of marketing with them. Then the photographer took pictures which were no better than me using my phone - and even though we had not accepted the pictures they still proceeded to upload them and use them for the brochure. Then onto the 'Open House' which they advised us was the best way to go .. all during the week before it was due they advised they had a full list of 9 or so viewings, then only 3 happened. and best bit of all, they had an offer from a buyer which they forgot to tell us about for a whole week!! And even then only after the buyer rang up as she had seen the advert for the house in the Newspaper again and assumed we had turned down her offer! Best bit of all, if you complain, Connells big guns will tell you repeatedly that the contract you sign is not for a professional service, but merely to introduce a buyer - so do not be shocked if your sale has a catalogue of mistakes, poor comms and buck passing - all they want is your money!
What agent could do to change your mind?
Own the problem, deal with it professionally, maybe even make a small gesture to the buyer to reflect acknowledgement of the issues and stop being so high and mighty about the contract being for the introduction and not the level of service!Attached Filesnbsp;
Comment on agent fees
Connells went for a fixed fee, but the agent did mention at the time of signing that if the property sold for more than the asking price then they would be entitled to an additional fee. I later found out that this is specifically forbidden as a practice in the guidelines issues by the Property Ombudsmen, a scheme which Connells is signed up to.
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Latest Reviews
10th Aug 2021
reviewed by 'Ismail'
25th Aug 2020
reviewed by 'Trevor'
4th Aug 2018
reviewed by 'Micheal'
18th Apr 2018
reviewed by 'Gerry'
14th Nov 2017
reviewed by 'Jenny'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £230,000 | £230,000 |
| Lettings | 50% | 50% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 05,2024
Mar 05,2024
0
people found
this helpful
this helpful
I dont recommend Stevenage branch, unprofessional and rude management. We will definitly never use Connells to buy a property. They try to illegally force their mortgage advisors on you too. Overall terrible experience...
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Aug 10,2021
Aug 10,2021
0
people found
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this helpful
Stay away from this company, if you refuse to do as they want , if they cant manipulate you they dimiss you as a client very pushy and patronising....
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Aug 25,2020
Aug 25,2020
1
people found
this helpful
this helpful
Terrible service I would never use them. I arranged a viewing which was ok. I said I wanted to take a builder round to give me a quote for some work to do so I know my budget. I have phoned several times and they ...
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Jul 19, 2021
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(1)
The service is quite poor considering the support system offered when trying to get your deposit back. I cant believe its almost 4 weeks after moving out and they keep debating with the land lord over a toilet seat which is under DPS Scheme (wear and tear policy). Its totally shocking. I wouldn't recommend. Look else where. Service its utterly important. Connells are shit, I'm sorry to say. ...
Aug 04,2018
Aug 04,2018
0
people found
this helpful
this helpful
Micheal have always been very helpful . Always available over email and phone and always tried his best to sort out all the issues of the property that I rented .Very nice person . I would highly recommend him ....
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Comment on agent fees
Good
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Apr 18,2018
Apr 18,2018
0
people found
this helpful
this helpful
I recently rented my property out. The new tenants had concerns regarding the lock. Daniella was very helpful and professional arranging a locksmith and updating me thereafter. Thanks...
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Comment on agent fees
Fees are fine
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Nov 14,2017
Nov 14,2017
0
people found
this helpful
this helpful
Would never use again the most disappointing service I have ever paid for, I could have saved money and done a better job if I managed the property myself! deserves no stars.
Issues I encountered:
Do not respond back to emails.
Do not notify you ...
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Comment on agent fees
Bad
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Jul 13,2016
Jul 13,2016
0
people found
this helpful
this helpful
Called Agent to view property & they could not be bothered to do there job and an arrange a viewing. I want to share my experience buyers and seller take note...
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Comment on agent fees
N/a
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Dec 31,2014
Dec 31,2014
2
people found
this helpful
this helpful
Really Wish we had not signed up with them!!
The first person we met made their service out to be the best thing ever, then from there it went downhill. First of all they forgot to set the property listing live on their system, so ...
read full review
read full review
What agent could do to change your mind?
Own the problem, deal with it professionally, maybe even make a small gesture to the buyer to reflect acknowledgement of the issues and stop being so high and mighty about the contract being for the introduction and not the level of service!Attached Filesnbsp;
Comment on agent fees
Connells went for a fixed fee, but the agent did mention at the time of signing that if the property sold for more than the asking price then they would be entitled to an additional fee. I later found out that this is specifically forbidden as a practice in the guidelines issues by the Property Ombudsmen, a scheme which Connells is signed up to.
Was this helpful?
Yes
Yes
Mar 03,2013
Mar 03,2013
8
people found
this helpful
this helpful
We unfortunately signed up with Connells to sell our property and then spent the next few months wishing that the ground might swallow us, or them - whichever would be the quickest way of ridding us of them. I could rant for a very, very ...
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What agent could do to change your mind?
The job they're paid to do.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
