The Property Letting Centre
Edinburgh, EH9
4.4/5, 69 reviews
86% recommended
78% lettings valuation accuracy
92% lettings fee satisfaction

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“This is a short summary of my very long list ......”

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Dec 29,2014
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Nick
By: 'Fiona'
Dec 29,2014
5 people found
this helpful
This is a short summary of my very long list of complaints:
They promise anything to get your custom, without having the slightest intention of honouring any promise.
They leased my flat to tenants with totally unsatisfactory references. They did not let me see either the references or the lease. They signed the lease - forming a binding legal agreement - behind my back. I would NEVER have signed a document without reading it.
They refused to send me a copy of the lease afterwards. I was trying to take out a mortage elsewhere and Santander wanted to see that lease, but PLC would not supply a copy.
Every statement made on their website is entirely untrue, particularly those which boast about their expertise, care, speed, standards, etc.
They do inspections every 3 months and make totally inadequate reports which leave out many things that a competent inspector would have seen.
When these reports mention maintenance which needs doing, they then ignore every email from the landlord about doing the maintenance. When landlords ring, the person dealing with the matter is always out of the office or in a meeting and nobody present is willing to touch a colleague's work.
After reporting that my roof was leaking, they then ignored every communication for a whole year, then apologised and said that they would get it repaired. But I have recently discovered that in fact it still hasn't been repaired 3 years later.
After they let my property behind my back to nightmare tenants (with unsuitable references), they spent 18 months concealing from me details which they were aware of about the behaviour of the tenants. OK they did not know the whole story, (which I heard from the neighbours later) but they concealed the parts that they did know - things that must have been abundantly obvious to any competent inspector.
They continually promise to mend their ways without the slightest intention of altering anything.
They assured me that they had let my flat to a professional, which I repeated in good faith to my insurance company to get "Let to Professionals" policy. The man was unemployed, and they had never asked him to provide proof of employment.
What agent could do to change your mind?
We have already been through the process of apology, promises to do differently, and the breaking of those promises. Even the payment of a large amount of compensation would not change my mind.
Attached Filesnbsp;
Comment on agent fees
The fees would have been fine if they had actually done what I was paying them for. The rent would have been fine if they had let the property to a good tenant. But the fees were too much for the amount of work they did and I would not have let that nightmare tenant stay for ‚£1 million.
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Latest Reviews

View all Reviews 69
7th Jun 2023
reviewed by 'Caitriana'
“A prospective tenant now a tenant, I cannot praise this team enough. Accurate listing, excellent communication throughout the letting process ......”
9th Aug 2022
reviewed by 'Peruvian solicitor'
“Thank you Dean for your help. I am an international postgraduate student, and I am struggling to find a flat, ......”
24th Jun 2022
reviewed by 'Appreciative Local Customer'
“fabulous work - you're all always the best!!really appreciate it, thanks a million, always. Big recommends - best to ......”
31st Jan 2022
reviewed by 'Sue'
“Suzanne and Dean could not have been more helpful and kind! They were friendly and welcoming - when other similar ......”
9th Dec 2021
reviewed by 'Wilma'
“Carolyn from Property Letting Centre has been amazing in dealing with my issue. First class service from her. I would ......”
21st Oct 2021
reviewed by 'Isla'
“We rented a property through the Property Lettings and since the beggining of the tenancy, the agency was keen to ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

The Property Letting Centre
64 Newington Road
Edinburgh
City of Edinburgh
EH9 1QN
0131 622 2000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 78% 92% £550 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 48 7 0 0 0 0 4 2
Areas covered
  • EH9
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Delighted tenants...”

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Jun 07,2023
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Suzanne
By: 'Caitriana'
Jun 07,2023
0 people found
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A prospective tenant now a tenant, I cannot praise this team enough. Accurate listing, excellent communication throughout the letting process and efficient work. High standard of accommodation presentation. Delighted all round. It is so refreshing to be able to contact a real person easily or ...
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“Great advice by Dean...”

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Aug 09,2022
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Dean
By: 'Peruvian solicitor'
Aug 09,2022
0 people found
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Thank you Dean for your help. I am an international postgraduate student, and I am struggling to find a flat, because I am still not in the UK and cannot provide a UK based guarantor. I had the good fortune that Dean answered my call, ...
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“fabulous work - you're all always the best!!......”

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Jun 24,2022
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By: 'Appreciative Local Customer'
Jun 24,2022
0 people found
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fabulous work - you're all always the best!! really appreciate it, thanks a million, always. Big recommends - best to everyone!...
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“Suzanne and Dean could not have been more hel......”

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Jan 31,2022
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Suzanne
By: 'Sue'
Jan 31,2022
0 people found
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Suzanne and Dean could not have been more helpful and kind! They were friendly and welcoming - when other similar businesses had their doors closed to public. Thoroughly recommend....
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“Carolyn from Property Letting Centre has been......”

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Dec 09,2021
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By: 'Wilma'
Dec 09,2021
0 people found
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Carolyn from Property Letting Centre has been amazing in dealing with my issue. First class service from her. I would definitely recommend this agency....
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“Highly recommended...”

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Oct 21,2021
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Emma
By: 'Isla'
Oct 21,2021
0 people found
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We rented a property through the Property Lettings and since the beggining of the tenancy, the agency was keen to provide us with whatever was needed. They’ve got a good system to look after the properties and their customer relationships is one of a ...
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“Generally very professional and prompt, certa......”

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Aug 20,2021
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Emma
By: 'Ian Gibson'
Aug 20,2021
0 people found
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Generally very professional and prompt, certainly didn't have the feeling that I've experienced with other agents of only being there for the landlord's interests alone....
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“The property letting agency were extremely he......”

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Jun 10,2021
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Chloe
By: 'Mhaiirii'
Jun 10,2021
0 people found
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The property letting agency were extremely helpful and prompt with my tenancy application. They communicated all aspects of the tenancy agreement with me effectively and clearly, and were really helpful if I had any questions about my application. I couldn't recommend them more....
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“Reliable and responsive; as a Landlord I've b......”

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Mar 19,2021
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By: 'Martin'
Mar 19,2021
0 people found
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Reliable and responsive; as a Landlord I've been able to trust PLT to look after the flat so that it is an attractive place to move into and stay. They've been good at regular checks and promptly bringing in competent repair contractors to ensure the ...
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“Great letting agency. They are very kind, swe......”

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Feb 26,2021
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By: 'Megan'
Feb 26,2021
0 people found
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Great letting agency. They are very kind, sweet and very good at communicating. They always made sure everything was okay with the property and very timely with their response....
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“PLC the place to be...”

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Feb 19,2021
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Suzanne
By: 'Adin'
Feb 19,2021
0 people found
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I've stayed with PLC for around a year and a half now and they have been great letting agents. Reaching them when there was any issues was relatively easy and any issues we had were dealt with in a timely manner....
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“Property Letting Centre are amazing. All the......”

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Feb 01,2021
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By: 'Callum'
Feb 01,2021
0 people found
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Property Letting Centre are amazing. All the staff are so caring and understanding. They look to rectify any issues or concerns ASAP while remaining respectful to the tenants. Will definitely recommend to others...
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“I am really satisfied by the services of the ......”

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Jan 29,2021
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Emma
By: 'Marina'
Jan 29,2021
0 people found
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I am really satisfied by the services of the Property Letting Centre; they are always very helpful with prompt replies to our questions/requests! Also, they do their best to resolve any issues with the flat within 2 days from the day they have been informed! ...
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“Always helpful and a friendly bunch, great pr......”

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Jan 25,2021
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Chloe
By: 'Josh G'
Jan 25,2021
0 people found
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Always helpful and a friendly bunch, great prices and understanding of any situation. Will definitely consider them in future flat hunting....
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“My wife and I had a wonderful experience find......”

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Oct 21,2020
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Chloe
By: 'Brooks'
Oct 21,2020
0 people found
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My wife and I had a wonderful experience finding a flat with the team at The Property Letting Centre. Chloe was incredibly helpful, kind and responsive the whole time. All of our questions have been answered in a very timely manner and with helpful responses. ...
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“Total disregard for their tenants needs, not ......”

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May 06,2020
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By: 'Zofia'
May 06,2020
1 people found
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Total disregard for their tenants needs, not willing to compromise and only concerned that they get payed. Classic landlord style business...
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“Great professionalism and availability...”

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Mar 18,2020
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Dean
By: 'Elena'
Mar 18,2020
0 people found
this helpful
We contacted the agency from Italy for an apartment for rent, we immediately received a lot of availability, professionalism, kindness unlike many agencies that did not even respond. They helped us for every problem in a very short time finding concrete solutions. If you are ...
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“Emma is great. Always helpful and very quick in her ......”

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Mar 05,2020
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Emma
By: 'Angel'
Mar 05,2020
0 people found
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Emma is great. Always helpful and very quick in her responses. All my queries were resolved after Emma took over. I highly recommend to be consulted by her...
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“Emma is the best. Goes out her way to help. J......”

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Mar 02,2020
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Jennifer
By: 'Sara'
Mar 02,2020
0 people found
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Emma is the best. Goes out her way to help. Jen is amazing too. Very understanding. Too many people too quick to complain. Not enough people praise them....
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“Very diligent Letting company! Even though th......”

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Feb 28,2020
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Emma
By: 'Maria'
Feb 28,2020
0 people found
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Very diligent Letting company! Even though the house we are renting has many issues, the team is always responsive, friendly and willing to help. I am particularly thankful to Emma, Lucy and Dawn....
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“Very helpful with all aspects of the moving e......”

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Feb 26,2020
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Dean
By: 'Mark'
Feb 26,2020
0 people found
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Very helpful with all aspects of the moving experience, from the initial site visit to the tenancy agreement and changeover. They are easy to contact and respond very quickly. My only gripe is the large number of third party providers they use for the various ...
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“During my two years renting the property in S......”

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Feb 25,2020
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Dawn
By: 'Rodrigo'
Feb 25,2020
0 people found
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During my two years renting the property in Sciennes House Place, everything went well. Even though it was a really old flat, when I received it, it was to a high standard. I had minor issues in those two years and The Property Letting Centre ...
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“Super friendly and reliable letting agency, g......”

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Feb 21,2020
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Dean
By: 'Kris'
Feb 21,2020
0 people found
this helpful
Super friendly and reliable letting agency, great staff! Really enjoyed the service provided by Dean, fantastic agent. Keep up the great work!...
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“Absolutely love The Property Centre !!Everyb......”

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Feb 19,2020
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By: 'Sheila'
Feb 19,2020
0 people found
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Absolutely love The Property Centre !! Everybody who works there does an amazing job! Have been with DJ Alexander in the past and these guys could teach them a thing or two .. Always respond to emails within 24 hours and will help out quickly and make things ...
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“Have nothing but positives to say about The P......”

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Oct 24,2019
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Chloe
By: 'Conor'
Oct 24,2019
0 people found
this helpful
Have nothing but positives to say about The Property Letting Centre. The team have been extremely communicative throughout the entire process and are quick to respond to any queries and issues we have had. I would particularly like to thank Chloe who has been in ...
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“Fantastic letting company. Easy to deal with ......”

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Oct 15,2019
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Dawn
By: 'Brittany'
Oct 15,2019
0 people found
this helpful
Fantastic letting company. Easy to deal with and the staff are very friendly. I rented a property in Edinburgh and they were so helpful and professional from start to finish. I would highly recommend renting through the property letting centre. The properties they have are ...
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“Great letting agency...”

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Oct 04,2019
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Dean
By: 'Louis'
Oct 04,2019
0 people found
this helpful
Dean and the rest of the team we have been in contact with have been super helpful, friendly and efficient. Really feel comfortable in their hands and I can tell if we ever have any issues with the tenancy they will be there to deal ...
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“The Property Letting Centre has been a great ......”

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Sep 06,2019
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Sarah
By: 'Yixi'
Sep 06,2019
0 people found
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The Property Letting Centre has been a great letting agency for us. They always gave proper and prompt response to our request for maintenance or repair. Although communication via email hasn't been the most efficient with them, phoning them always got our problems sorted very ...
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“Extremely friendly and overall quick in respo......”

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Aug 14,2019
Minithumbup
By: 'Juliane'
Aug 14,2019
1 people found
this helpful
Extremely friendly and overall quick in responding, with occasional delays, depending on the issue and agent at hand. Most requests relating to maintenance have been solved within 1-3 working days....
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“I viewed two properties through The Property Letting Centre and ......”

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Jul 29,2019
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Chloe
By: 'Smitha'
Jul 29,2019
1 people found
this helpful
I viewed two properties through The Property Letting Centre and Ms. Chloe Downinig was the letting agent who showed me around. She was so patient, professional and attentive during the whole time. It is not often you see such people especially at this time when ...
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Comment on agent fees
Did not let as i had just viewed a property
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:10 PM 02/05/2017 by Nick

Awards won by The Property Letting Centre, Edinburgh EH9 1QN



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