We are due to move into a flat with this company next week.... this is after almost 2 months of having our deposit, changing moving dates etc and still refusing to confirm that we can move in next week, knowing we need to leave our current flat in two weeks time. the customer service is absolutley shocking ive never encounterd such an incompetent company in my life! the staff are rude, extremeley un helpful and have made the already stressful move 10 times more stressful than it needs be! if i hadnt already paid for deposits and checks i wouldnt touch this agency with a bargepole and warn everyone else to do the same!

Was very interested to hear about your experiences. Just a word to the wise, we are currently dealing with Edenvale having just finished our tenancy and are having major problems with our deposit. I actually advise you to film/ photograph each room after you've done the final clean and before you hand over the keys. I won't go into actual details about the things that they are unjustly trying to charge us for, as we are likely to be pursuing them in the small claims court in order to get our deposit back. But if our experience is anything to go by, be prepared for some more unjust behaviour and appalling customer service.