96% sales valuation accuracy
97% sales fee satisfaction
89% lettings valuation accuracy
93% lettings fee satisfaction
Dec 19,2014
Dec 19,2014
1
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I let two properties in Bounds Green, one with Wilkinson Byrne and one with another agents. I have been using Wilkinson Byrne for over 2 years, for full management. I was highly recommended by a friend of mine to speak with David at Wilkinson Byrne who they previously dealt with for a let only service. It started off great. David was very professional with a personal touch and I found him very knowledgeable. He knew exactly what we wanted and found us great tenants within a week. My partner and I felt relieved and relaxed about Wilkinson Byrne looking after the property.
However this all changed after our property was taken on by the management office in Turnpike Lane. This office has had more staff changes than prospective tenants through the doors since I have dealt with them, yet the main cause of the problems is still there. Dee was our first point of call from day one, introducing herself as a manager. Firstly and most annoyingly she never responds to emails or calls, I will only hear from her if she has picked up the phone. Her organisation is chaos. For instance, she failed to arrange the clean of the property despite there being a 4 week gap between tenants. I made several attempts to check this had been done but was never able to get a response. When I did finally manage to speak to Dee, she assured me the property had been cleaned and that she saw the property herself. A week later I found out that tenants had moved into a filthy property when I met them at the property and they complained direct to me. After confronting Dee about this, all I got was lies to cover herself and then told me that she never said she visited the property.
Next, Wilkinson Byrne sent in cowboy plumbers and builders who tried to say I needed a new boiler at vast cost. Eventually I sent my own plumber who fixed the leaking pipe in a few minutes. It seems like the maintenance side is more interested in how to make money rather than looking after the landlords
For the first 10 months Wilkinson Byrne have "lost" the rent payments every single month even though the tenants have always paid on time. I had to make at least 5 or 6 increasingly irate calls or emails every month to get the money transferred to my account. Even then it was usually 3 weeks late. I have never had a convincing explanation why this happened. In all fairness they did bring someone in who was put in charge of accounts who has been helpful and since then my rent has been paid on time.
I spoke to David about issues I have had and every time he got involved the issue was addressed straight away. He was always apologetic and helpful even though this wasn't he's area of business. However it got to the point where I wanted to take matters further and I have made several forms of complaints, which are generally ignored or brushed off by Daniel Theobald (who is meant to be a partner) which I find an appalling indictment of their customer service. I then spoke to Neil at another branch and although he couldn't do much, at least he responded and tried to help.
As a contrast my other property, let by another agent, has been expertly managed. As a result I am now transferring the management of both properties to them.
I have had nothing but problems with Wilkinson Byrne's management office over the last two years. If you are thinking of using them to manage your property, my strong advice would be don't!
However this all changed after our property was taken on by the management office in Turnpike Lane. This office has had more staff changes than prospective tenants through the doors since I have dealt with them, yet the main cause of the problems is still there. Dee was our first point of call from day one, introducing herself as a manager. Firstly and most annoyingly she never responds to emails or calls, I will only hear from her if she has picked up the phone. Her organisation is chaos. For instance, she failed to arrange the clean of the property despite there being a 4 week gap between tenants. I made several attempts to check this had been done but was never able to get a response. When I did finally manage to speak to Dee, she assured me the property had been cleaned and that she saw the property herself. A week later I found out that tenants had moved into a filthy property when I met them at the property and they complained direct to me. After confronting Dee about this, all I got was lies to cover herself and then told me that she never said she visited the property.
Next, Wilkinson Byrne sent in cowboy plumbers and builders who tried to say I needed a new boiler at vast cost. Eventually I sent my own plumber who fixed the leaking pipe in a few minutes. It seems like the maintenance side is more interested in how to make money rather than looking after the landlords
For the first 10 months Wilkinson Byrne have "lost" the rent payments every single month even though the tenants have always paid on time. I had to make at least 5 or 6 increasingly irate calls or emails every month to get the money transferred to my account. Even then it was usually 3 weeks late. I have never had a convincing explanation why this happened. In all fairness they did bring someone in who was put in charge of accounts who has been helpful and since then my rent has been paid on time.
I spoke to David about issues I have had and every time he got involved the issue was addressed straight away. He was always apologetic and helpful even though this wasn't he's area of business. However it got to the point where I wanted to take matters further and I have made several forms of complaints, which are generally ignored or brushed off by Daniel Theobald (who is meant to be a partner) which I find an appalling indictment of their customer service. I then spoke to Neil at another branch and although he couldn't do much, at least he responded and tried to help.
As a contrast my other property, let by another agent, has been expertly managed. As a result I am now transferring the management of both properties to them.
I have had nothing but problems with Wilkinson Byrne's management office over the last two years. If you are thinking of using them to manage your property, my strong advice would be don't!
What agent could do to change your mind?
I think the only way I would change my mind is if the consultant I initially dealt with was looking after my property.Attached Filesnbsp;
Comment on agent fees
I had no problem with the fees as they are similar to the other agent I use. Just opt for a 'Let only' service as you'll be better off or use another agent to manage.
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Latest Reviews
9th Mar 2023
reviewed by 'Joel'
8th Jul 2021
reviewed by 'Julia Neves'
1st Jul 2021
reviewed by 'annita'
17th Mar 2021
reviewed by 'Meir'
9th Mar 2021
reviewed by 'Miss H'
Opening Hours
Address
Wilkinson Byrne Estate Agents
8 Turnpike Parade
Green Lanes,London
Greater London
N15 3EA
0208 888 0022
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £145,000 | £900,000 |
| Lettings | 89% | 93% | £600 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 47 | 3 | 115 | 6 | 89 | 1 | 103 | 0 | 8 | 1 |
Areas covered
- N15
- N4
- N22
- N8
- N17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Mar 09,2023
Mar 09,2023
0
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We have had the pleasure of renting a house via Wilkinson Byrne for the past year a half. They made every step of the process so easy, from finding a suitable place to responding to day to day issues. Our contract was manged by Dee ...
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Jul 08,2021
Jul 08,2021
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The process of renting my new bed flat was quick and wonderful! Sam helped us a lot and showed the property so quick and was very friendly during the whole process! I’ve sent many messages during the whole thing and he have replied to ...
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Jul 01,2021
Jul 01,2021
0
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I am
Very happy with the team , they are very helpful
Thank you Nasia , Rudi and Dee for your Support...
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Jun 02,2021
Jun 02,2021
0
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The team were exceptional and extremely helpful.
I would recommend them to any one! thank you for all your assistance and professionalism!...
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Mar 17,2021
Mar 17,2021
0
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Nasia, I would recommend not to lie to potential clients, It would would work much better when saying the honest....
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Mar 09,2021
Mar 09,2021
0
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I have bought & sold many properties & i have to say Nasia was the best Agent i have ever dealt with.
She was on the case, talking to all Solicitors & conveying information to me when i needed it. Quite amazing!...
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Dec 18,2020
Dec 18,2020
0
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I strongly recommend Wilkinson Byrne - excellent service. Nasia has been very helpful, honest, responsive throughout the whole process, and has helped me find my dream home....
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Oct 05,2020
Oct 05,2020
0
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I fully recommend liaising with this Estate Agent and especially with a member of their team, Nasia. She is a very efficient Estate Agent who made me feel very much at ease, at very stressful times. She would always pick up my calls or texts ...
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Sep 16,2020
Sep 16,2020
0
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We dealt with Nasia on the purchase of our first home and she was excellent from start to finish: very responsive, very clear and always keen to help....
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Aug 24,2020
Aug 24,2020
0
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Amazing service! We were buying a house being sold by Wilkinson Byrne. Nasia (who was dealing with our house purchase) went above and beyond to help us and the seller move things quickly the house purchase went through in 8 weeks from putting offer in an ...
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Aug 13,2020
Aug 13,2020
0
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I sold my property with Wilkinsonbyne. Great team. Farran was absolutely fantastic, his communication was very good, always prompt at updating. Farran is very hard working and enthusiastic at what he does and made my experience of selling my property run smoothly. Thank you so ...
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Apr 11,2020
Apr 11,2020
0
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The team here really go the extra mile to support their clients. We bought our house through WB 10 years ago and it was a no brainer to sell through them. Every step of the way we felt supported. They were always quick to respond to ...
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Mar 05,2020
Mar 05,2020
0
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We realised quite quickly how important it is to work with estate agents you can trust. Working with Ben, Farran and the team made our buying a property a far smoother processes. They were always on the other end of the phone ready to answer ...
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Dec 30,2019
Dec 30,2019
1
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Very upsetting, they did not giving us the deposit back without even tell us a reason, after our contract ends we did find someone who replaces us and without asking or telling they kept our deposit for the new mates in the flat!!! Unbelievable! Don’...
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Mar 09, 2020
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(3)
Well, we find someone to put in the house after our contract was finish and you did not give us deposit back without even inform. I believe this is illegal. I am not interested to get my money back I want people to understand you are not an honest agency. ...
Dec 20,2019
Dec 20,2019
0
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I found Ben, Farren and all in the office so helpful and efficient. They went above and beyond what was expected of them. Our Solicitor was less than informative and we relied on them for information. They offered an amazing service to us including checking ...
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Dec 13,2019
Dec 13,2019
0
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Wilkinson Byrne estate agents were a fantastic help in getting our purchase done swiftly and efficiently in difficult and complicated circumstances. Despite having two previously bad experiences with other properties, dealing with Farran, Ben and Russell was a pleasure. They managed to make our third ...
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Nov 30,2019
Nov 30,2019
0
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I can’t thank Farran enough for his tenacity, hard work, diligence, proactivity and sense of humour during this difficult property purchase.
We hit a number of hurdles from offer to completion and at every turn Farran and his colleagues were beyond helpful. They remained ...
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Nov 12,2019
Nov 12,2019
0
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I have used Wilkinson Byrne for 5-6 years now as both a landlord and to buy and sell property. They have always been really helpful and professional and are a great team to work with. They made selling my flat a breeze....
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Oct 15,2019
Oct 15,2019
0
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I have one year like tenant with Wilkinson Byrne and am so Happy with the services they give to me, they are a nice people already to help you at any time you needed. For one of the best estantes agencies in London...
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Jul 06,2019
Jul 06,2019
0
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Excellent service from Farran and all the team at WB; great knowledge of the area and the buying/selling process. Always helpful and friendly....
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Jun 13,2019
Jun 13,2019
0
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We purchased a house and dealt with both Russel and Farran. The whole process couldn't have gone more smoothly from our point of view. They were both very helpful and great to deal with.
From our experience recommend using them...
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NA
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Apr 27,2019
Apr 27,2019
0
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We were pleased with the level of engagement from Wilkinson Byrne. We didn't appoint them initially but wished we had. Lots of viewings and when the sale offer was made, did everything they could to move things along....
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Comment on agent fees
Satisfactory
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Apr 03,2019
Apr 03,2019
0
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Wilkinson Byrne always kept us up to date and sent plenty of perspective buyers around. They always informed us of any pending viewings and gave us feed back....
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Comment on agent fees
Good
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Apr 01,2019
Apr 01,2019
0
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Easy to deal with and always helpful with the necessities of the flat.
I would highly recommend to all my friends....
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Comment on agent fees
Good
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Apr 01,2019
Apr 01,2019
0
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thank you Farran for dealing with our purchase. We really appreciated your efforts, above and beyond what could have been expected, to reach final agreement. You were always clear and straightforward and timely with communications, and it made a real difference....
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Mar 25,2019
Mar 25,2019
0
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We have not had the easiest time with our property. However Dee has been very supportive throughout. She is always friendly, kind and helpful and quick to get back to us. This has included organising several services. She listens to your needs and does all ...
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Mar 11,2019
Mar 11,2019
0
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I am totally satisfied with the commitement and diligence shown by Farran throughout the process. He has gone beyound 9 - 5 expectation and made personal commitement during his own time to help during times of difficulties. I recommend him strongly without hesitation....
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Comment on agent fees
good
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Jan 03,2019
Jan 03,2019
2
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Although an inventory was completed, the property was not adequately checked upon the end of the tenancy, who were given the majority of their deposit back, leaving me to pay for damages which the tenant would of been responsible for,...
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Dec 17,2018
Dec 17,2018
0
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Farran was very helpful and kept me informed about the developments/negociations. He was clear, open and best of all direct to the point. He was also very fast to deliver news, quicker than my solicitor at times, which made the purchasing process less painful....
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n/a
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Nov 19,2018
Nov 19,2018
0
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This purchasing experience has unfailingly followed on the same high standards of service received in the past.
Farran and his team have been available and supportive throughout the process. The point of service that makes them exception amongst estate agents is that they treat the ...
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Comment on agent fees
Excellent
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No fees information available
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Last updated at 11:23 AM 03/07/2018 by allAgents
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