50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 18,2011
Aug 18,2011
13
people found
this helpful
this helpful
I would definitively not use this agent again for selling my property for the following reasons:
- In Aug 2008 I put my flat on the market instead of renting it as advised by a Slater Hogg & Howison agent. Indeed they told me it could reach a certain price (which was my determinant factor to put it on the market - note I made it clear to them I didn't have to sell). Their valuation letter stipulated¢â‚¬Å“£145,000 to £150,000 depending on the level of competition, higher figures could well be achieved¢â‚¬Â. This was reinforced by their verbal communication when I saw them.
- The first offer in Sep08 was £125K, 1 month after the valuation and the highest it ever got to after 1.5 years was £137K
- In Mar 2010, they forced me to remove the property from the market as they couldn't reach the price originally stated, which I did.
- In Jan 2011, I get a bill asking me to pay a fee for breaking the contract.
- I tried to settle the complaint with them but this has been unsuccessful so I have contacted my lawyer.
- In Aug 2008 I put my flat on the market instead of renting it as advised by a Slater Hogg & Howison agent. Indeed they told me it could reach a certain price (which was my determinant factor to put it on the market - note I made it clear to them I didn't have to sell). Their valuation letter stipulated¢â‚¬Å“£145,000 to £150,000 depending on the level of competition, higher figures could well be achieved¢â‚¬Â. This was reinforced by their verbal communication when I saw them.
- The first offer in Sep08 was £125K, 1 month after the valuation and the highest it ever got to after 1.5 years was £137K
- In Mar 2010, they forced me to remove the property from the market as they couldn't reach the price originally stated, which I did.
- In Jan 2011, I get a bill asking me to pay a fee for breaking the contract.
- I tried to settle the complaint with them but this has been unsuccessful so I have contacted my lawyer.
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Sep 21, 2011
Ally agree with you 100% Went to market with Slater Hogg (against several friends advice) and found them unprofessional, used bullying tactics (trying to get us to place our property on market for 15K lower than home report), would never return calls and when they did staff would practically chewed your ear off for calling the office. very unhelpful, not pleasant they forget we are the customers paying them the fees! S&H advsided we could get between 95-100K for our property (like you we had no need to sell), we agreed went ahead completed paperwork had selling agent to our home whom advised it was over estimated perhaps we should lower to £85k. We agreed then once payment was made we were practically bullied into place it on market @ £74k. I had to refuse several times, to the point the agent went behind my back and called my husband to get him to agree to marketing price of 74K. We were told in NO uncertain terms it wouldn't sell and we should execpt it to be on market for months! We held out at 85k and Sold within 3 weeks for slightly lower but not much!! Slater Hogg are useless and a waste of space, I would not recommend anyone use this company! We wish we had listened to others that advised us against using them. Staff unprofessional and not willing to help. Maybe a course in customer service and the realisation CUSTOMERS PAY THE FEE!!!!!!!!!!! therefore, learn the meaning of PROFESSIONAL SERVICE!!!!!!!!!!!!!!!!!!
Aug 25, 2011
Ally, in your world have house prices not plummented???? maybe if you sold for less you could buy your next house for cheaper, greed is not the answer...... house are to live in not for profit
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Latest Reviews
1st Feb 2021
reviewed by 'lorna'
7th Sep 2016
reviewed by 'Banks'
30th Oct 2013
reviewed by 'disgruntled'
18th Aug 2011
reviewed by 'Ally'
21st Feb 2011
reviewed by 'AndieP'
Opening Hours
Address
Slater Hogg & Howison
44-46 Port Street
Stirling
Stirlingshire
FK8 2LJ
01786 289281
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £175,000 | £175,000 |
| Lettings | 0% | 0% | £900 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 1 | 4 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 01,2021
Feb 01,2021
0
people found
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All staff were really helpful from day one. Very informative and kept mum and dad posted about all aspects of the sale of their property. Highly recommend Slater Hogg for the professional and friendly serviced we received and a big thank you to Janice. ?...
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Sep 07,2016
Sep 07,2016
6
people found
this helpful
this helpful
Mark Cathro verbally agreed to sell our fathers house with fees of 0.9% however when our bill was issued we were charged 1%. When we queried our bill he denied saying this, there were 4 family members in the house when this figure was agreed. Very disappointing and ...
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Comment on agent fees
Verbal agreements need to be confirmed in writing
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Nov 10, 2016
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(1)
This was an genuine error which has been rectified- happy to say we have organised the refund to the Banks family. Again sorry for any added stress this may have caused at this time. ...
“Terrible organisational, customer service and communication skills. Very inefficient, unprofessional ......”
Aug 01,2014
Aug 01,2014
0
people found
this helpful
this helpful
Terrible organisational, customer service and communication skills. Very inefficient, unprofessional and lax. Arranged a viewing for a flat which I had to take time off for. They didn't show up and when I called they said the viewing was a different day than they had ...
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Nov 25,2013
Nov 25,2013
0
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Would not recommend merchant lettings to anyone. Me and my partner paid a month and a halfs rent upfront , which is the usual , also £192 admin fees ( which is illegal , this was confirmed by the council and shelter ) £24 for a guarantor before signing the lease we ...
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Jun 05, 2024
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(2)
I almost lost my investment capital and profits trading online, they wouldn’t process my withdrawal request . All efforts to reach out to their customer support desk had declined, I found it very hard to move on. God so kind I followed a broadcast that teaches on how scammed victims can recover their fund through the help of Mrs. Roberts Lee a recovery specialist, I contacted Her email provided for consultation, I got feedback after some hours and I was asked to provide all legal details conce ...
Oct 30,2013
Oct 30,2013
2
people found
this helpful
this helpful
We've experienced them both when buying and also when deciding who to go with to sell. I wouldn't touch them with a barge pole. So unprofessional. Left them countless messages to view properties and they never came back. To top it all Mark came round ...
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Mar 20,2013
Mar 20,2013
3
people found
this helpful
this helpful
We will never be returning to Merchant Lettings after our awful year with them in an awful flat. When we moved in the place was disgusting, all 5 of the tenants had to sleep on the floor in the same room for the first week because ...
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Nov 07,2012
Nov 07,2012
3
people found
this helpful
this helpful
Left without heating for 3 months! Verry arrogant and have the "I'm better than you" atttitude.Also when I left I left never got a penny back despite the house being spotless.would never let a house from this company again...
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Aug 18,2011
Aug 18,2011
13
people found
this helpful
this helpful
I would definitively not use this agent again for selling my property for the following reasons:
- In Aug 2008 I put my flat on the market instead of renting it as advised by a Slater Hogg & Howison agent. Indeed they told me it could reach ...
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read full review
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Jan 25, 2013
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(3)
All they had tried with me is over price the house evaluation as to gain max commission based on original valuation and not the selling price. £85000 they valued over this but now feel i should be selling around £65000 i constantly emailed Slater in Livingston and asked to be formally contacted only by email as to record their antics.
They were not happy with this and cancelled the contract as i was unwilling to keep dropping price and ecept phone communications or drop price threw letters.
...
Feb 21,2011
Feb 21,2011
6
people found
this helpful
this helpful
We entered into a contract with slater hogg (largs) in September 2009 for them to sell our home. It took five months for them to send our first viewer. After a year of very poor service, not keeping in contact with us, not keeping us informed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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They were not happy with this and cancelled the contract as i was unwilling to keep dropping price and ecept phone communications or drop price threw letters.
They cancelled contract they want cancellation fee of £295 - not happening and they had the cheek to say that the only viewer over the 2 Years + if he came back to me that they would still be liable for commission on sale of the house. This company is cruel sneaky and pathetic