100% lettings valuation accuracy
57% lettings fee satisfaction
Dec 17,2014
Dec 17,2014
9
people found
this helpful
this helpful
Where to start.
Unrealistic inspection requirements.
They inspect properties four times a year. The house can't even look lived in by their standards. Must always look 100% new like there was no one there. To make my complaint clear I have a high degree of standards in regards to cleaning and hygiene. During one inspection, both gardens were perfect, all rooms/surfaces clean aside from two walls with a couple of small marks on. I was informed during the inspection that everything was fine. Three days later I get a letter of complaint due to the 'poor' state of the walls. I got threatened with a reduction of returnable deposit if it wasn't sorted!
A few small marks on two walls? Could the woman not have told me, when SHE WAS THERE that I just needed to clean those off and everything was fine? Considering the gardens and the rest of the house was perfect, this was a gross and cowardly overreaction.
As a result of these wholly unrealistic standards, I was under constant pressure for my entire tenancy. Doesn't make for a nice homely atmosphere.
Failure to meet tenant needs.
Many times I had to call/send emails regarding issues. There was a large amount of rubbish at the bottom of the back garden. On many occasions I contacted Ferris and Co about this. It was never removed.
The toilet never was fixed. I was told to 'open it up and twist a certain part in the cistern EVERY TIME I NEEDED TO FLUSH THE TOILET. Not hygienic or how a toilet should function.
Failure to keep track of their own paperwork.
We needed to fit a lock to the lounge door and we wanted to repaint the house. For both of these things they required email/written requests for their records. Fair enough I thought. After a few (very stressful) inspections we were accused of never getting permission for these things as they don't keep their records filed/stored in a professional manner! They couldn't find our emailed requests so we got accused right away without being contacted!
All manner of silly pathetic excuses were given. 'Sometimes someone doesn't put it in the file', or my personal favourite, EXPECTING THE TENANT TO TAKE THE NAME OF WHO THEY CONTACTED OR THEY CAN'T FIND YOUR LETTERS/EMAILS! In other words the tenant has to keep track of their paperwork for them!
This is perhaps the most damning of all; lack of any humanity
To rent a Ferris and Co property you need a guarantor. Our guarantor died quite suddenly. Not 10 minutes after Ferris and Co were informed, they got on the phone to us demanding that we leave by the end of the tenancy! Bear in mind that for almost four years we had paid the rent, in full and on time. Also consider why we no longer had a guarantor. To jump on the phone to tell us to get out so quickly after a death, and despite us always paying was a total and utter disgrace. What about a bit of compassion for your fellow man? A fellow man who always pays.
If anyone reads this heed my warning. Ferris require that you work or you have a guarantor. This grants you a huge amount of rental choices. Therefore don't consider them at all.
My whole tenancy felt like a punishment, not a home.
Unrealistic inspection requirements.
They inspect properties four times a year. The house can't even look lived in by their standards. Must always look 100% new like there was no one there. To make my complaint clear I have a high degree of standards in regards to cleaning and hygiene. During one inspection, both gardens were perfect, all rooms/surfaces clean aside from two walls with a couple of small marks on. I was informed during the inspection that everything was fine. Three days later I get a letter of complaint due to the 'poor' state of the walls. I got threatened with a reduction of returnable deposit if it wasn't sorted!
A few small marks on two walls? Could the woman not have told me, when SHE WAS THERE that I just needed to clean those off and everything was fine? Considering the gardens and the rest of the house was perfect, this was a gross and cowardly overreaction.
As a result of these wholly unrealistic standards, I was under constant pressure for my entire tenancy. Doesn't make for a nice homely atmosphere.
Failure to meet tenant needs.
Many times I had to call/send emails regarding issues. There was a large amount of rubbish at the bottom of the back garden. On many occasions I contacted Ferris and Co about this. It was never removed.
The toilet never was fixed. I was told to 'open it up and twist a certain part in the cistern EVERY TIME I NEEDED TO FLUSH THE TOILET. Not hygienic or how a toilet should function.
Failure to keep track of their own paperwork.
We needed to fit a lock to the lounge door and we wanted to repaint the house. For both of these things they required email/written requests for their records. Fair enough I thought. After a few (very stressful) inspections we were accused of never getting permission for these things as they don't keep their records filed/stored in a professional manner! They couldn't find our emailed requests so we got accused right away without being contacted!
All manner of silly pathetic excuses were given. 'Sometimes someone doesn't put it in the file', or my personal favourite, EXPECTING THE TENANT TO TAKE THE NAME OF WHO THEY CONTACTED OR THEY CAN'T FIND YOUR LETTERS/EMAILS! In other words the tenant has to keep track of their paperwork for them!
This is perhaps the most damning of all; lack of any humanity
To rent a Ferris and Co property you need a guarantor. Our guarantor died quite suddenly. Not 10 minutes after Ferris and Co were informed, they got on the phone to us demanding that we leave by the end of the tenancy! Bear in mind that for almost four years we had paid the rent, in full and on time. Also consider why we no longer had a guarantor. To jump on the phone to tell us to get out so quickly after a death, and despite us always paying was a total and utter disgrace. What about a bit of compassion for your fellow man? A fellow man who always pays.
If anyone reads this heed my warning. Ferris require that you work or you have a guarantor. This grants you a huge amount of rental choices. Therefore don't consider them at all.
My whole tenancy felt like a punishment, not a home.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Sep 2023
reviewed by 'Karl'
2nd Jan 2021
reviewed by 'Jemile'
5th Dec 2020
reviewed by 'Elizabeth'
10th Oct 2020
reviewed by 'Allan'
27th Sep 2019
reviewed by 'Samantha'
Opening Hours
Address
Ferris & Co
Westwood House, Thurnham Lane
Bearsted Green,Maidstone
Kent
ME14 4QZ
01622 737800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 57% | £750 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 03,2023
Sep 03,2023
0
people found
this helpful
this helpful
Complete rubbish company took owned rent .rude and unprofessional swear clear...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02,2021
Jan 02,2021
0
people found
this helpful
this helpful
We used Ferris and Co to rent for 4 years.
We where happy by the time when the old ladies where in charge at the Bearsted office bak in 2016.
However when ** became Manager of the Bearsted office everything got worse. She haired that office BOY * and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2020
Dec 05,2020
0
people found
this helpful
this helpful
Have been a Landlady with Ferris and Co for over 10 years and the service has always been sterling. Justine and the team take all of the stress away from being a Landlord and always find great tenants for my property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2020
Oct 10,2020
0
people found
this helpful
this helpful
We recently had to find a new tenant for our property and this is always a worrying time for any landlord. However, the team at Ferris & Co took away all our worries, concerns and apprehensions and found us a brilliant & reliable new tenant. We have ...
read full review
read full review
Was this helpful?
Yes
Yes
May 25,2020
May 25,2020
0
people found
this helpful
this helpful
Wish I had read the reviews before committing with them. The inspections are very invasive and they demand absurd things, e.g. the outside of the windows needs cleaning, the grass is too long, the door is dusty,etc., very childish. And if you don't ...
read full review
read full review
Was this helpful?
Yes
Yes
May 26, 2020
View all comments
(1)
I am sorry to read your comments regarding our services . I fully understand to why tenants are unhappy when inspections take place ,due to the feeling of invasion of privacy. However theses visits are in place for the Landlord under their fully managed agreement and all tenants are made aware in the terms of business prior to comment of the let . We do not under any circumstances make threats to tenants and do our upmost to accommodate all tenants needs where possible. If you would like to dis ...
Sep 27,2019
Sep 27,2019
3
people found
this helpful
this helpful
Terrible customer service never known anything like it. So unprofessional I would definitely would avoid if possible. Rude, sarcastic and unprofessional....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2019
Apr 28,2019
2
people found
this helpful
this helpful
I rented a house from this outfit of con artists 15 years ago, a boiler had been fitted to the wall which left a large area of concrete showing on the floor from the old boiler being removed, all the carpets we're old and worn.
I ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Dec 17,2014
Dec 17,2014
9
people found
this helpful
this helpful
Where to start.
Unrealistic inspection requirements.
They inspect properties four times a year. The house can't even look lived in by their standards. Must always look 100% new like there was no one there. To make my complaint clear I have a high degree of standards ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
