100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Aug 18,2011
Aug 18,2011
4
people found
this helpful
this helpful
Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was a good sign. They called me, made me repeat everything that I had already filled out on my initial contact form, and then emailed me some properties that I'd already seen on their website and that weren't what I'd just told them I was looking for. Incidentally, all three agents sent similar properties, ones that I'd seen posted for let for a very long time already. I called back, explaining that they weren't to spec and asked about several other properties on their website, all of which were let (no indication of this on the site). Each agent told me they'd be in touch about new properties.
Later I received a mailing from Acorn; paper copies of the properties already on their website, most of which are already let. This is a complete waste of paper and effort.
When I saw a new property posted on-line, I called the appropriate office (Sydenham) three times to try to view it. This happened with two separate properties. Each time I was told I would be called back. I never was. That weekend, though, three offices (including Sydenham) called, leaving messages about new properties they had. I called the Peckham office back first who told me about some properties around £900 pcm. I told her I was looking to spend around £700 pcm and she very snarkily told me I was unlikely to find a one-bed flat for that little (even though I'd already viewed properties like this from other agents, have found one and am currently letting it and despite Acorn having some £700 1BR flats on their own website (let, of course)). After that call I didn't bother to contact the other two agents and gave up on Acorn.
Just the other day I got a slip in the post for a packet that was 12p short on postage. There was no sender address. To retrieve the packet, I needed to go to the post office to pay the missing postage and a £1 handling fee. I went to the post office in the morning, which means arriving late to work, and paid the £1.12 fee.
It was one of Acorn's worthless paper mailings.
I have since contacted Acorn asking them to stop contacting me. Don't waste your time with them. They are the bargain-basement of letting agents but they are not worth the hassle. I am so glad I don't have to deal with them as a tenant.
Later I received a mailing from Acorn; paper copies of the properties already on their website, most of which are already let. This is a complete waste of paper and effort.
When I saw a new property posted on-line, I called the appropriate office (Sydenham) three times to try to view it. This happened with two separate properties. Each time I was told I would be called back. I never was. That weekend, though, three offices (including Sydenham) called, leaving messages about new properties they had. I called the Peckham office back first who told me about some properties around £900 pcm. I told her I was looking to spend around £700 pcm and she very snarkily told me I was unlikely to find a one-bed flat for that little (even though I'd already viewed properties like this from other agents, have found one and am currently letting it and despite Acorn having some £700 1BR flats on their own website (let, of course)). After that call I didn't bother to contact the other two agents and gave up on Acorn.
Just the other day I got a slip in the post for a packet that was 12p short on postage. There was no sender address. To retrieve the packet, I needed to go to the post office to pay the missing postage and a £1 handling fee. I went to the post office in the morning, which means arriving late to work, and paid the £1.12 fee.
It was one of Acorn's worthless paper mailings.
I have since contacted Acorn asking them to stop contacting me. Don't waste your time with them. They are the bargain-basement of letting agents but they are not worth the hassle. I am so glad I don't have to deal with them as a tenant.
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Latest Reviews
9th Aug 2020
reviewed by 'Irene'
31st Oct 2017
reviewed by 'Disappointed'
25th Jul 2017
reviewed by 'Sydenham'
19th Jul 2017
reviewed by 'Sminton'
30th May 2017
reviewed by 'Bee'
Opening Hours
Address
Acorn Group Estate Agents
54 Sydenham Road
Sydenham,London
Greater London
SE26 5QF
020 8776 7070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £310,000 | £310,000 |
| Lettings | 67% | 50% | £850 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 2 | 0 | 0 | 0 | 1 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Aug 09,2020
Aug 09,2020
0
people found
this helpful
this helpful
We recently were lucky enough to have Jack Cuthbert as our estate agent as we were looking for new tenants for our home in Sydenham.
Not only did he find us our perfect tenants that aligned with our wish list completely but he was absolutely ...
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May 09,2018
May 09,2018
1
people found
this helpful
this helpful
Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not delivering it.
...
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Comment on agent fees
Bad. Not worth the money
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Jun 06, 2018
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(1)
Dear "MC", could you please call me to discuss as you are raising quite a few issues here which I would like to investigate. Thanks. Andrew Roberts - Customer Relations Manager - 020 8315 6929 [email protected] ...
Oct 31,2017
Oct 31,2017
0
people found
this helpful
this helpful
Waste of time. Agent was pesky throughout the week over phone and email, and then missed our viewing, made no apology, and acted put out that we couldn't just reschedule to his whims. We'd rented a car to get to five viewings that day and ...
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Oct 31, 2017
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Dear "Disappointed...". As I wanted to reply to your Facebook message, unfortunately Yousef was unavoidably detained by other viewers at other properties during the day which had a knock on effect throughout the day. You were called 15 minutes before the viewing time to explain this and that he would running around 15 minutes late. This was unacceptable to you and due to Youssef's colleagues schedule we were unable to offer an alternative time on the day. We are of course very sorry for this but ...
Jul 25,2017
Jul 25,2017
1
people found
this helpful
this helpful
I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where.
The sales negotiator was late and lied ...
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Jul 31, 2017
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(1)
I am sorry to hear this and would really like to investigate the issue further. Would you be able to email direct on [email protected] or call me on 020 8315 6922 to provide me with more details? Thanks.
Andrew Roberts - Customer Relations Manager ...
Jul 19,2017
Jul 19,2017
1
people found
this helpful
this helpful
Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience.
As soon as he was through the door he started walking through our home taking measurements of all the rooms without asking.
We were talked at ...
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May 30,2017
May 30,2017
2
people found
this helpful
this helpful
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign ...
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Comment on agent fees
Bad
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May 31, 2017
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(3)
Hi Andrew,
I've been busy moving into my new home, hence the late response.
I don't have issues with the landlord acceptance at all, I think you misunderstood the whole situation, because I perfectly understand the landlord has a right to refuse or accept tenants.
But my issues are with the mistakes in documents communication issue between your branch and head office and delays in referencing, it took over 2 weeks and the landlord didn't get to look into the references until less than a week ...
Feb 16,2017
Feb 16,2017
2
people found
this helpful
this helpful
I made an offer for a two bedroom flat for £492,500 in Lawrie Park Gardens with this agent. The offer was accepted.I informed my solicitor to await instructions. After,two weeks of not hearing from the vendors solicitor or the estate agent, I contacted Acorn ...
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Feb 24, 2017
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Really sorry..just seen your reply. Understand that you are speaking regularly to Brendan now, but please call me if you need anything further. Andrew 020 8315 6922 ...
Oct 14,2015
Oct 14,2015
1
people found
this helpful
this helpful
Lack of correspondence. Never received response to my email queries. Unavailable or inflexible in terms of booking viewings following the vendor's acceptance of my offer to buy the property. I would never use this agency to sell or buy a property again. Incredible low standards ...
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What agent could do to change your mind?
Answer to queries quickly and efficiently.Attached Filesnbsp;
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Oct 17,2014
Oct 17,2014
1
people found
this helpful
this helpful
Misplaced my keys when showing prospective tenants around so I had to carry out a couple of the viewings at short notice; didnt keep a record of the keys when they found then; didnt let me know for 4 days that the heating wasnt working; didnt ...
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What agent could do to change your mind?
Simply doing the job they are being paid to do would be a great startAttached Filesnbsp;
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Dec 05,2012
Dec 05,2012
1
people found
this helpful
this helpful
Accorn was very effcient at letting my property. However I enountered a few issues in the management of the property. Issues were gaps in the communication, high turnover of property managers (had 4 in 1 year!) and slow turn around. But I have to say that at ...
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Aug 18,2011
Aug 18,2011
4
people found
this helpful
this helpful
Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was ...
read full review
read full review
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Jul 21,2011
Jul 21,2011
4
people found
this helpful
this helpful
I was totally disgusted by Acorn's attitude towards me as a tenant - they were slow in communicating repairs e.g. hole in my kitchen floor, ceiling below collapsed, bathroom ceiling came apart and these where the people trying to blame it on the landlord. ...
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Jun 04,2010
Jun 04,2010
3
people found
this helpful
this helpful
Just completely and utterly awful in a nutshell.. Fantastic at finding as somewhere to live and taking our money but now its time for us to leave they're arranging viewings at all different times of the day and even on a friday night at 7pm! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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