33% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
“Absolute joke- completely unresponsive/ unreliable & untrustworthy. Arranged a viewing with ......”
Dec 16,2014
Dec 16,2014
2
people found
this helpful
this helpful
Absolute joke- completely unresponsive/ unreliable & untrustworthy. Arranged a viewing with one agent on a Saturday morning who assured us that he would call us on Saturday morning to confirm. Gets to an hour before viewing & no call. We call back to be told that we are not on the system. Can we book for Saturday (when my boyfriend calls) - no we have no one to show you around. Can we book (when I call), sorry we haven't got access to the flat as the owner has not dropped off the keys so we can't get access and have had to cancel weekend viewings- but we can call you back if he does. No call. Call again on Monday (as would like to have somewhere to live) someone else tells me that the flat has now been let because of a weekend viewing. Then when I pointed out what I had been told over the weekend, get a stuttering excuse as to owners coming in and dropping off the keys in the afternoon etc etc. To cut a long story short - incompetent, unprofessional & (I would guess) story tellers. Waste of my time & they have no idea about customer service.
What agent could do to change your mind?
Learn some customer service skillsAttached Filesnbsp;
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Latest Reviews
11th Jan 2018
reviewed by 'Minna,'
23rd Dec 2016
reviewed by 'James'
Opening Hours
Address
Kinleigh Folkard & Hayward
108 Northcote Road
Battersea,London
Greater London
SW11 6QP
020 7228 2666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £1,250 | £2,231 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- SW11, SW18, SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 11,2018
Jan 11,2018
0
people found
this helpful
this helpful
Dealing with Jake and Zoe has been a breath of fresh air compared to previous encounters at other estate agents, they have been incredibly efficient, helpful and attentive to all of our needs. We are loving our new rental so thank you!...
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Dec 23,2016
Dec 23,2016
1
people found
this helpful
this helpful
I don't know where to start, KFH have been nothing but defensive to get anything repaired since day one. We waited 6 months to have the damp wall repaired.
They blamed the client being in the US for poor response time. Annette Cummings is awful and ...
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Comment on agent fees
What do they actually provide for the fees? Th's the question.
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“Absolute joke- completely unresponsive/ unreliable & untrustworthy. Arranged a viewing with ......”
Dec 16,2014
Dec 16,2014
2
people found
this helpful
this helpful
Absolute joke- completely unresponsive/ unreliable & untrustworthy. Arranged a viewing with one agent on a Saturday morning who assured us that he would call us on Saturday morning to confirm. Gets to an hour before viewing & no call. We call back to be told that we ...
read full review
read full review
What agent could do to change your mind?
Learn some customer service skillsAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
