Austin Rees
Hove, BN3
2.8/5, 54 reviews
46% recommended
80% lettings valuation accuracy
64% lettings fee satisfaction

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“I have been so disappointed and appalled by the lack ......”

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Dec 16,2014
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By: 'emilienathalie'
Dec 16,2014
12 people found
this helpful
I have been so disappointed and appalled by the lack of service provided by this company.

I have been expected to live in the most unhealthy and uncomfortable of environments whilst renting with them (black mould covering the walls, clothes, shoes, food etc, no electricity for 3 days, cold, damp) and when I have called to get help the majority of the time no one answers the phone and if they do I have felt like I am bothering them and receive practically no help at all.

Most recently my fuse box blew leaving me with no electricity at all for 3 days. I have not been able to eat, wash, heat the flat or see during this time and all my food has gone off. No one is keeping me updated on the situation and I cannot get through to the agency.

This has now resulted in me being ill and very stressed. It is an extremely horrible experience.
What agent could do to change your mind?
Maintain the buildings better. Provide an emergency phone number for out of hours. Not charge another ‚£90 administration fees at the end of the contract. I would actually like to leave my flat before the contract ends as I have no faith in the agency anymore and would like to move somewhere warm and where I can be healthy.
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Latest Reviews

View all Reviews 54
9th May 2023
reviewed by 'Toby'
“I’m not sure why Austin Rees are still practicing as there should be an investigation into their malpractice. They ......”
4th Apr 2023
reviewed by 'Out of pocket Leaseholder'
“***AVOID AT ALL COSTS***- AR have baked administrative incompetence into their business model allowing them to mismanage & neglect their ......”
19th Oct 2021
reviewed by 'Steeven Diarra'
“We just moved a month ago in the flat. The agency and specifically Juliette were really efficient. Everything went smooth ......”
14th Jul 2021
reviewed by 'Sabrina'
“Austin Rees are generally useless at their job, and I guess the positive reviews on this site have been incentivised ......”
31st May 2021
reviewed by 'meganvfox'
“They were all super helpful and efficient when dealing with problems! Tyna in particular was absolutely amazing! Massive thanks to ......”
4th Mar 2021
reviewed by 'S'
“Excellent service. Pro active and focus to the issue. Solved my problem. Co-operative and helpful with fee structure package. Personalised ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Austin Rees
135-137 Dyke Road
Hove
East Sussex
BN3 1TJ
01273 207501

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 64% £530 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 10 11 0 0 0 0 12 16
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Bad bad bad practice!...”

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May 09,2023
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By: 'Toby'
May 09,2023
3 people found
this helpful
I’m not sure why Austin Rees are still practicing as there should be an investigation into their malpractice. They will use their sister company overhill associates to sign off major works literally for tens of thousands for things such as general maintenance such as ...
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“DISHONEST & INCOMPETENT...”

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Apr 04,2023
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Daniel
By: 'Out of pocket Leaseholder'
Apr 04,2023
1 people found
this helpful
***AVOID AT ALL COSTS*** - AR have baked administrative incompetence into their business model allowing them to mismanage & neglect their clients' properties with no recourse. Need to query strange charges on your account or complain about a contractor? Expect nothing but delays, obfuscation & fake assurances. ...
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“We just moved a month ago in the flat. The ag......”

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Oct 19,2021
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Juliette
By: 'Steeven Diarra'
Oct 19,2021
0 people found
this helpful
We just moved a month ago in the flat. The agency and specifically Juliette were really efficient. Everything went smooth and event after that, if we have any sort of issue with the flat the agency is extremely reactive to sort this out. Steeven...
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“Austin Rees are generally useless at their jo......”

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Jul 14,2021
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By: 'Sabrina'
Jul 14,2021
10 people found
this helpful
Austin Rees are generally useless at their job, and I guess the positive reviews on this site have been incentivised in some manner. However, I'd like to raise awareness of one of their more insidious practices that leasholders who are unfortunate enough to live under ...
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By: Katy
Apr 26, 2022
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currently experiencing similar to Sabrina with our small block. Concerns and queries regarding an extortiant bill were left unanswered for close to a year despite numerous emails and letters. Lack of transparency in the "quotes" supplied by OA surveyors also. ...

“They were all super helpful and efficient whe......”

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May 31,2021
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Tyna
By: 'meganvfox'
May 31,2021
0 people found
this helpful
They were all super helpful and efficient when dealing with problems! Tyna in particular was absolutely amazing! Massive thanks to her!...
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“Letting Services...”

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Mar 04,2021
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Bradley
By: 'S'
Mar 04,2021
0 people found
this helpful
Excellent service. Pro active and focus to the issue. Solved my problem. Co-operative and helpful with fee structure package. Personalised client service....
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“The Best Letting Agency...”

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Mar 03,2021
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Juliette
By: 'Simona'
Mar 03,2021
0 people found
this helpful
I just had the best Moving-to-mynewflat- experience with AR Lettings ever. I came from a nightmare with a different agency, with different referencing company, where after 1 month of “ pushing to get answers” and upsets, still did not know wether I had my flat or not. ...
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By: Customer Services
Mar 04, 2021
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Hi Simona. That's wonderful to hear. Thank you for leaving us a review and we wish you many years of happiness in your lovely flat by the sea! ...

“Lettings...”

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Mar 03,2021
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Bradley
By: 'S'
Mar 03,2021
0 people found
this helpful
Excellent service. Positive approach and proactive towards client. Polite and helpful. All target and goals are achieved. I am pleased it was a good recommendation...
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By: Customer Services
Mar 04, 2021
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Many thanks for awarding us 5 stars. We're delighted that you're pleased with our service. ...

“The Best Letting Agency...”

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Mar 03,2021
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Juliette
By: 'Simona'
Mar 03,2021
0 people found
this helpful
I just had the best Moving-to-mynewflat- experience with AR Lettings ever. I came from a nightmare with a different agency, with different referencing company, where after 1 month of “ pushing to get answers” and upsets, still did not know wether I had my flat or not. ...
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“They have been very helpful and efficient fro......”

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Jan 13,2021
Minithumbup
By: 'Norah'
Jan 13,2021
0 people found
this helpful
They have been very helpful and efficient from day one of viewing their property to moving into their property. Juliette has been brilliant, quick to respond on all communications and helpful on the process to move into the property. Norah...
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By: Customer Services
Jan 13, 2021
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Hi Norah. We appreciate you taking the time to leave us such positive feedback. Many thanks for mentioning Juliette, as she's a highly valued member of the team. ...

“New tenancy...”

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Jan 07,2021
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By: 'Sarah'
Jan 07,2021
0 people found
this helpful
Particularly super stressful time for me, and against the clock in regards to moving into a new home and where would allow a pet. I was contacted during the Xmas period to organise a viewing after Xmas (which I was really helpful). They were there ...
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“Brilliant agency...”

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Dec 21,2020
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Tyna
By: 'Sam'
Dec 21,2020
0 people found
this helpful
Brilliant agency to be with. Caring, professional and always so helpful. Quick to respond to emails and call backs. Tyna and Brad do a great job helping if anything is needed....
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“Brilliant estate agents...”

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Dec 16,2020
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Bradley
By: 'Sophie'
Dec 16,2020
0 people found
this helpful
I could not be with a better estate agents. They have been brilliant start to finish with me since we moved into our place 4.5 years ago. The team regularly get in contact to check that everything is ok with the property or just see how ...
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By: Customer Services
Dec 17, 2020
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Hi Sophie. That's fantastic to hear. Many thanks for providing feedback. We shall pass your comments onto the team. ...

“Avoid if at all possible,I know easier said t......”

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Oct 16,2020
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By: 'john'
Oct 16,2020
4 people found
this helpful
Avoid if at all possible,I know easier said than done, but this is based on my experience of dealing with managing agents for over 30 years. After numerous reminders to get a correct invoice issued,7 months later still nothing.Major works recently undertaken also a ...
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“What's the point in having these reviews if y......”

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Sep 04,2020
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By: 'john'
Sep 04,2020
3 people found
this helpful
What's the point in having these reviews if you refuse to publish negative feedback? I left a review at the end of August which was justifiably negative but in no way rude or abusive....
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“They already managed our small block of flats......”

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Mar 24,2020
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Bradley
By: 'Heidi'
Mar 24,2020
0 people found
this helpful
They already managed our small block of flats very efficiently. When we came to look for new tenants, we decided to use their letting services as well. Bradley has been great at helping to prepare our flat (cleaning/clearing/repairs etc) ready for the new ...
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By: Customer Services
Apr 14, 2020
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Hi Heidi. Thank you for taking the time to leave us a review. Our block management and lettings services go hand in hand, so it's great to hear when clients use both and are happy. ...

“Unscrupulous. Won’t reply to emails. Holding up sale....”

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Feb 01,2020
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By: 'Jessica'
Feb 01,2020
4 people found
this helpful
Trying to sell my flat. Austin Rees holding up the sale by not providing the management pack. The government announced on the 27th of June a range of measures intended to “cut out unfair and abusive practices within the leasehold system“. One such measure is ...
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By: Customer Services
Feb 05, 2020
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Hi Jessica. We understand the completed forms have been provided to your solicitors within the timeframe set out in the guidance. Our enquiries team will be working to ensure that any additional questions are dealt with promptly and professionally, as they do with all sales in the properties that we manage. ...

“We took on Austin Rees as the managing agent ......”

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Sep 09,2019
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Abby
By: 'Jill'
Sep 09,2019
0 people found
this helpful
We took on Austin Rees as the managing agent for our four apartment building at the beginning of the year. So far we have found them very helpful, prompt in dealing with minor issues, friendly and helpful....
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By: Customer Services
Sep 12, 2019
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Hi Jill. Many thanks for taking the time to leave us great feedback. ...

“I live in a small block flats in Hove and Aus......”

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Sep 06,2019
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By: 'Dorothy'
Sep 06,2019
0 people found
this helpful
I live in a small block flats in Hove and Austin Rees took over as the Managing Agents about a year ago and they have been excellent. They have dealt with any problems we have had very quickly and kept us informed about the progress ...
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By: Customer Services
Sep 12, 2019
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Hi Dorothy. Many thanks for leaving such positive feedback. It's great to hear that you're delighted with the service we are providing. ...

“Staff are rude, negligent, uncaring, unhelpfu......”

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Aug 15,2019
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By: 'Tony'
Aug 15,2019
1 people found
this helpful
Staff are rude, negligent, uncaring, unhelpful and incompetent. Be very wary of using this managing agent, they will fleece you out of thousands of pounds just because they can, if they could take every penny you have for a profit, they would see you bankrupt ...
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“Professional and Friendly...”

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Apr 29,2019
Minithumbup
By: 'PAULINE'
Apr 29,2019
0 people found
this helpful
As Freeholders we decided to move from our unsatisfactory managing agents and chose Austin Rees after quite a bit of research. Nick Mills helped enormously with the changeover. Nick and his team have worked hard to make the building safe and secure and a better ...
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Comment on agent fees
Agent's fees are never popular, but a little investigation into how much they do to maintain properties will easily show that costs are entirely reasonable.
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“well done...”

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Apr 10,2019
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Chloe
By: 'Stapletons'
Apr 10,2019
0 people found
this helpful
As a long term client we have watched a complete turn-around in the way Austin Rees conduct their business in the last couple of years. They've increased the speed and efficiency of their service and work as a team allocating the right, knowledgeable person, to ...
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Comment on agent fees
Good
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By: Customer Services
Apr 23, 2019
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Thank you for your praise of Chloe and for leaving such a detailed review. ...

“Great service...”

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Apr 10,2019
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Chloe
By: 'Jon'
Apr 10,2019
0 people found
this helpful
I've been working with Peter Overill Associates prior to merging with Austin Rees for a number of years. As a freeholder, I've always felt that we have been looked after especially well and probably more than would reasonably be expected. They are knowledgeable, enthusiastic and ...
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Comment on agent fees
I think the fees are at average industry levels
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By: Customer Services
Apr 23, 2019
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Hi Jon. That's fantastic to hear. Many thanks for your loyalty over the years. ...

“Thank you...”

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Mar 29,2019
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Angela
By: 'Gary&John'
Mar 29,2019
0 people found
this helpful
We have lived on Varndean Park Estate for 15 years and Austin Rees have been the Managing Agent for that whole time. Replies to queries have always been prompt and courteous and we have never encountered a problem with the team, having always felt supported. 2 Team ...
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Comment on agent fees
As the managing agent for our property, we have only had to pay the maintenance fee for where we live.
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By: Gary Speirs
Nov 04, 2019
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Having now moved out (October 2019), we do now have a problem (financial) which we hope will be resolved as soon as possible and in the same spirit as all other communications since 2004. ...

“Excellent...”

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Mar 28,2019
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By: 'Leasholder'
Mar 28,2019
0 people found
this helpful
We switched to Austin Rees property management 3 months ago from another agent and so far our property manager has been enthusiastic, proactive, efficient and quick to respond....
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Comment on agent fees
Very reasonable
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By: Customer Services
Apr 02, 2019
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Many thanks for leaving us a great review. ...

“Austin Rees - Management...”

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Mar 27,2019
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By: 'Adam'
Mar 27,2019
0 people found
this helpful
i have been, through my deceased mother, a client of Jer Overill at Austin Rees for some years now, I find her efficient and helpful. They're work has always been meticulous and all enquiries have been speedily dealt with. Best Adam Wildi for Antonia Davy ...
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Comment on agent fees
I find their fees entirely reasonable
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By: Customer Services
Mar 27, 2019
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Hi Adam. Many thanks for the positive feedback. ...

“ARlets review...”

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Mar 26,2019
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By: 'ARLets'
Mar 26,2019
1 people found
this helpful
We have been tenants with ARLets for approx 5 years, in this time their service has been erratic as I would quite often not receive replies to emails and have to contact them a second or even third time to get a response. Recently the service ...
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By: Customer Services
Mar 27, 2019
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Many thanks for taking the time to review us. We have a new team in place at AR Lettings and it's great to hear that they are providing a much improved service. ...

“Professional and Caring...”

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Mar 21,2019
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Rula
By: 'Mrs'
Mar 21,2019
0 people found
this helpful
Rula is the Senior Property Manager for the property of which my family and I are Tenants. Over the course of the years that we have lived at the property we have had numerous contact with Rula and she has always responded in a prompt ...
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By: Customer Services
Mar 27, 2019
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Hi Lisa. Many thanks for leaving such a detailed review. We're delighted to have Rula leading our Property Management team. ...

“Agents who lack consideration and organisation....”

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Mar 20,2019
Minithumbdown
By: 'Featherstone'
Mar 20,2019
3 people found
this helpful
These agents manage the property of which I am a leaseholder. Except for a brief period when they had an extremely helpful person (Anna Ingram) in charge of the property, I have had nothing but trouble with them. Anna's predecessor, now back in situ refused ...
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Comment on agent fees
Bad
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By: Customer Services
Mar 21, 2019
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Hi Featherstone. We're sorry to hear that you've had a bad experience with our company. It is not clear from your review which property your comments relate to. Please would you email us at [email protected] so that we can look into the works that you've mentioned. ...

“This review is based on my experience of dealing with this person only...”

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Mar 20,2019
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Chloe
By: 'Angela'
Mar 20,2019
0 people found
this helpful
This is my personal review of my dealings with Austin Rees. Things have happened beyond their control, but I think They have tried their best to deal with it quickly. Sometimes I think They can move quicker, keep in touch with us ALL more. Only ...
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By: Customer Services
Mar 21, 2019
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Hi Angela. Many thanks for taking the time to leave a review. We're constantly trying to improve our service levels and will take your comments on board. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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